All Products Support Forum

Is there a preference in about:config to fake or simply block websites from reading the font-list of my operatingsystem? I think it is pretty ridiculous anyways that websites can access this information since it has nothing todo with the webbrowser visiting the site but going beyond to spy on information that i consider private.

Same question goes for audio-readout, is there a pref to fake or block?

I use Thunderbird email on my Windows 11 computer. My ISP for this is AOL. As of yesterday, 27 Aug 2022, I can not receive email and get this error message "The server does not support the selected authentication method. Please change the "authentication method" in the "Account Settings/Server Settings". My server settings are set to the AOL requirement of OAuth2 and have been working fine until yesterday. My Thunderbird was upgraded to 102.2.0 about the time that I noticed the email problem. Only the incoming server is affected; I can still send outgoing mail. I have the same problem on a second computer that is running Windows 10. Thunderbird on that computer was also upgraded to 102.2.0. How can I fix this issue?

Update 29 Aug 2022 - The above quoted error message from the server goes away if I change the Authentication method for the incoming server to "Normal Password" instead of "OAuth2". When I provide my AOL password (which is valid because I am able to log directly into AOL email) I get this message "Sending of password for user vvchamb did not succeed. Mail server pop.aol.com responded: [SYS/TEMP] Server error - Please try again later." About a year ago AOL required me to change the authentication from Normal Password to OAuth2 and this has worked until the latest Thunderbird upgrade.

Hi, I hope someone can help me.

I'm using Thunderbird Version 102.4.1 on a 7 year old laptop and it's getting to the end of life with numerous driver and non responding problems. Also, it is not compatible with Windows 11. I have linked 3 Yahoo mail and 4 Gmail accounts to Thunderbird on it and they work really well. All are IMAP server settings. I have just bought a new laptop, an early Black Friday deal, and hope to set it up the same as my existing one, so when the old one dies, as it's likely to, I will still have access to the same programmes and emails.

I know I can access Gmail emails direct on any device and they are always up to date - is that called synced? What I don't know is if all email accounts will be synced or the latest - if I use Thunderbird on both laptops. If I delete an email on one device will it be deleted on the other device.

If this is possible, do I download Thunderbird on the new laptop, then set up the accounts for each email and just enjoy from there, OR do I have to copy the profile from the old device to the new one.

I love browsing, streaming etc. but hate trying to get my PC set up or sorting out problems with it. Presume I know very little if you are replying. I have never had two working laptops before so never had to worry about syncing.

Thunderbird can no longer receive gmail> I go round and round in a loop. Sign in with your google account. Notification sent to my phone. Yes it's me. select a number. Mozilla Thunderbird wants to access your Google Account - Allow Secure Connection Failed.

Hello,

When I close Firefox after the last update (current installed version: 112.0 x64 Windows 10), Firefox creates almost 200 processes (in the latest case 177), each using from 17 MB to 65 MB RAM (except one that is using over 200 MB - I guess the main one) using 100% CPU for about half a minute, and in that my PC is unusable - everything hangs. It takes a bit more time to close all of them.

Any ideas what could be wrong and how to fix it?

Thank you.

I have a hotmail.com address. Until recently, it worked well as webmail, plus also from TB on laptop, via IMAP and SMTP.

A few days ago, the sending function via SMTP stopped working (not IMAP); and webmail is still fine. I've tried a lot to solve it, but to no avail.

My guess is that MS is to blame, but don't know how to reach someone better-than-hotline there.

Details see annex; OS is Win10, TB is 115.9

Would someone be familiar with this kind of problem? According to my traditional european quality idea, best should be to get in touch with an MS technician with access to the syslog, to hear what the system's response to connection attempts is - but this seems to be precluded? I wonder what alternatives there might be?

As I just said: It tells me that there's Stuff downloading, but NOTHING shows up. [See attachment; [T-BIRD-01.png]; this may make a reply to this rather difficult]. How do I get the lists back.

Thankx [I'll be checking back]

The Gray Cat << tmc@att.net >>

Hey folks,

i am facing issue with high CPU usage on firefox in completely different process other as visible in task manager than my actual process for firefox. is there something wrong with firefox or my system.

This separate process uses more than 60% of my CPU (AMD Ryzen 5 4600). If I close that process in the task manager nothing happens to my current firefox process and i can use firefox normally.

But everytime this separate process starts my system fans ramp up and CPU temps peaks to 70 degrees celsius. and i have to end that process to make it run normally. Thats a quite annoying process to do every time.

I am able to recreate this separate process by:

1. 1. Plug my system for charging
2. 2. I was working offline and connect to internet

both the times the separate process automatically starts and uses very high amount of CPU. I even left my system for 2 hours to keep that process running and complete whatever it was doing. but nothing happend. It continued to run for 2 hours also.

Please find a solution for this. I have already tried solutions provided in the forum:

• Restarting firefox
• Refreshing Firefox
• Enabling hardware accleration
• Clearing some user profile data
• Completely uninstalling firefox and deleting the residual files then reinstalling etc.

but nothing worked.

Starting this morning I suddenly cant delete or mark emails as read in Outlook.live.com. Even if I open an email, and it appears as read after that, if I refresh or leave the page and come back, its marked as read again.

I tried dropping all add-ons (a kill switch to drop all add-ons and re-activate them is still a feature I feel Firefox needs, I have to click every single one of them every time) to no avail.

I was in the process of writing this question on the Microsoft forums (which is usually like whizzing in the wind) when I thought to try a different browser. I had zero issues and Outlook.live.com worked perfectly normal on Microsoft Edge.

This HAS to be a bug in a recent update in Firefox

I just replaced my 5 year old Windows computer with a new Windows computer. When I loaded Thunderbird on my old computer I had issues receiving my e-mail. My e-mail provider tech support was able to get me set up so that my e-mails went to a G-mail account and were forwarded to the computer. I used this setup for approximately 5 years. During that time I created several folders in Thunderbird and they have several important emails stored there. I setup my new Windows PC this past week and downloaded Thunderbird. To my surprise, I was able to set the program up so that it works without having to go through G-Mail. My issue is that I want to copy the e-mail folders and my address book from the old computer and move them into Thunderbird in my new computer. I have looked at your support page and I am concerned that when I move files from the old to the new that I will lose some e-mails and the few folders that I have on the new CPU. I would appreciate your direction and instructions on what I need to do to accomplish this task. The old computer Thunderbird files were up to date. Updates were completed as they came out. The new Thunderbird appears very different than the edition that is on my old machine. Thank you for your assistance.

The QUICK version is that Thunderbird automatically downloaded and installed 102.1.2, it "updated" my profile, completely corrupted it and NOW It's acting like a NEW install - NO accounts or emails, it's demanding that I enter my first email account information.

I've tried going back to version 91 and it can't read EITHER of my saved profiles because 102 "upgraded" them. Version 102 IMPORT routine DOES NOT WORK EITHER. Probably thinks that profile is already at 102 even though it WON'T utilize it.

I'm entirely HOSED - all email accounts and all emails GONE GONE GONE.

Here's a summary of my futile attempts to get help since this occurred Monday AM -

Thunderbird Wack-A-Mole:

8/15/2022

Version 102 COMPLETELY HOSED MY EMAIL.

It's demanding that I setup a new email account before it will allow me to do anything!

Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!

I've just spent a half hour trying to find a copy of version 92.

VERSION 102 hosed my email.

What NOW?

It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.

WHERE CAN I GET A COPY OF 92????

"Mark Lang":

From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.

8/16/2022:

VERSION 102.2 has DESTROYED ME!!!

When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email accounts are GONE GONE GONE.

I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.

I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.

I didn't see your response at first, my previous email details what happened. I'll add other steps here:

Getting ready to go on the road for a week. Copied my entire Thundebird profile (26 Gig) to an SSD USB Drive.

Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.

Thunderbird automatically "updated" on laptop and then email was hosed - acts like new install.

Then the SAME thing happened on my desktop.

Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.

"Mark Lang": The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.

Thanks for the quick answer.

I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.

Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...

Then SAME THING!!!

I start Thunderbird and it Demands I enter email account to setup.

I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday (8/18).

The "updates" that hosed my email were automatic. I DID NOT request them.

My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking at least a dozen email accounts.

It's as if I had NEVER had TB on my computer and I am starting from scratch.

This F.U. occurred just as I was leaving home to go on a trip.

I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.

"Mark Lang":

You are saying you imported from your old profile. (NO - IMPORT DID NOT WORK!)

When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. (IT DID CONVERT - then accounts were gone, email was gone, got NOTHING as described above. Acts like a new install on computer that never had Tbird on it before.)

You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.

I have COMPLETE "corrupted" profiles saved on 2 computers - my desktop and laptop. All of the files are there but Version 102 has corrupted them so they won't work on 102 and won't work on earlier version 91.12.0 that I downloaded and installed either - of course.

"Wayne Mery - moderator":

Chetdude,

Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.

Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles

(DIDN'T HELP.)

Network Solutions upgraded their email, and I multiply-checked all my settings in Thunderbird (102.3.2) and can retrieve mail but the outgoing mail hangs and time out with an error. I just discovered it's not my settings, but there's no password listed for the default outgoing SMTP server (my own domain). (I have 2 email accounts, and listed in the "Saved Passwords" are 2 passwords for incoming IMAP plus one the other account outgoing SMTP, 3 total.)

Is there any way to add a password without deleting the default server and then adding it back in, or some other solution?

Thanks

hello

1) I've been trying to change the console colours for the web developer console using userChrome.css, but I have failed. I want to set the background for console.info text to be light blue while the text color to be bold dark blue font. I would like to have it only in light theme. Also I would like to change the font size of the console for both themes.

2) Is it possible to change the folders of bookmarks to yellow. I read there are SVG. I tried to solution that are meant to change the folders to yellow, but failed. Can someone point me to a dummies guide for a solution.

The first one is the more important issue.

Thank you in advance

I've just got a new Win 11 PC and have followed the method to transfer all the emails in my Local folders to the new PC. TBH I've tried many of the methods without success.

I've copied the folders from the relevant directory on the old Win 10 PC onto a USB. With TB closed on the new PC I've copied the folders from the USB to a new Folder in Local Folders directory.

When I open TB, of the ~7,500 emails I copy, only 282 appear

I've tried this many times now with no luck What am I doing wrong please?

tia Pete

I have had so much trouble with version 115 and looked online for answers. People recommended downgrading to 102, so I downloaded and re-installed that version, after deleting the file that was recommended from the Thunderbird folder (now I can't find the name of it!).

When I installed 102, it gave me the profile error message. I started to create a new profile and realized that will take me hours probably - I have multiple folders and email addresses in TB. So I decided to reinstall 115, and now it looks like there is no data at all. Help!

I'm using Windows 8.

Thanks

When trying to click on links inside PDFs, the url is changed to undefined, producing an error message. For example, a Hostgator article is converted from https://hostgator.com/help/article/how-do-i-change-my-dns-or-name-servers to https://undefined/help/article/how-do-i-change-my-dns-or-name-servers

I have tried clearing the cache, troubleshooting, and get the same result in safe mode, and reverting back to Firefox default settings. And I still get the same result. I've attached an image of the error message.

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Many times now, I have needed to change folder views to 'Unthreaded', ditch 'Correspondents' in favour of 'From' and 'Recipient' and arrange my emails in descending date order. Every time I create a new folder, I need to go through the same routine. Every time I download a new version of Thunderbird, all my folders are changed back to 'Threaded' and 'Correspondents' and are in Ascending date order, so I have to go through the whole process again. What I need is a simple 'global' setting in a menu, so that I can change the settings for ALL my Thunderbird folders in a simple series of clicks, without needing to go to each folder every time. Better still would be a 'once for all' fix that would prevent Thunderbird changing my settings every time I download a new version. There must be thousands of Thunderbird users who share my frustration with what is lotherwise an excellent email program. Please fix it!