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Just starting getting PR_CONNECT_RESET_ERROR on xfinity websites

For about a week or so, I am unable to log in to xfinity website, and only the xfinity website using Firefox. I can log in fine using Microsoft Edge. I have tried clearin… (read more)

For about a week or so, I am unable to log in to xfinity website, and only the xfinity website using Firefox. I can log in fine using Microsoft Edge. I have tried clearing the cache and turning off Microsoft Defender firewall. I don't use any third party security software - just Microsoft Defender. I also don't use a VPN. I didn't add any new software in the last month, only usual updates from Microsoft and Firefox.

What can I do to fix this?

Asked by George 10 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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The Back Button doesn't work on Youtube.

I noticed that someone else had this question, but instead of answering it, it just got archived. When browsing Youtube, the browser Back Button doesn't work. For examp… (read more)

I noticed that someone else had this question, but instead of answering it, it just got archived.

When browsing Youtube, the browser Back Button doesn't work. For example, if I start on the Youtube main page, then click on a video, it will show the video. But then, when I click the browser's "Back" navigation buttion, it does not take me back to the main page. The URL in the address bar will be the main page, but it will continue to display the video I just watched instead.

This only seems to happen on Youtube. It's been a problem for a while - possibly as much as 2 years or even more. And it doesn't happen every single time. However, it has been happening a lot more frequently lately.

It's almost as if Firefox just doesn't want to refresh.

I've tried clearing the cache. The problem persists. I've dried disabling all add-ons. It still happens. I've tried running it in troubleshooting mode. Still a problem.

I've tried to duplicate this in Microsoft Edge; it doesn't seem to happen there.

Asked by r.thomas.wright 8 months ago

Answered by r.thomas.wright 8 months ago

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mysignins.microsoft.com

Hello I'm trying to sign into a Microsoft 365 email account but can't get beyond a screen saying "To use this site, you need to change your browser settings to enable DO… (read more)

Hello

I'm trying to sign into a Microsoft 365 email account but can't get beyond a screen saying "To use this site, you need to change your browser settings to enable DOM storage or cookies."

I've enabled DOM storage and cookies but no difference. I've cleared cookies and no help. I'm running Firefox 115.0.2 and Linux Mint.

Is part of the problem that I hate Microsoft and they know it?

Thanks

Asked by arthurjackson 9 months ago

Answered by jonzn4SUSE 9 months ago

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.heic disaster

So I was sent a picture in .heic format. Trying to open it FF entered an endless loop opening new tabs with names like: "/tmp/pid-949/IMG_9409.heic". There was no easy … (read more)

So I was sent a picture in .heic format. Trying to open it FF entered an endless loop opening new tabs with names like: "/tmp/pid-949/IMG_9409.heic". There was no easy way to stop it, the 'X' button did nothing. It opened hundreds of tabs. I had to kill all my tabs to get rid of them. BTW there's supposed to be a 'Recover Previous Session' button in the main menu. Not there. On line, I see several different images of what my main menu is supposed to look like but mine is nothing like that. I have 115.6.0esr (64-bit).

Asked by rayandrews 3 months ago

Answered by zeroknight 3 months ago

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Cannot enter Cox E-mail on Firefox, can with Google Chrome

Today, I cannot open Cox E-mail using Firefox, but I can with Google Chrome (which I pretty much never use). See the error message below, can someone help? I have a Del… (read more)

Today, I cannot open Cox E-mail using Firefox, but I can with Google Chrome (which I pretty much never use). See the error message below, can someone help? I have a Dell E6520 laptop running Window 7. Thanks.

Asked by cussboy 9 months ago

Answered by cussboy 9 months ago

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new tab opens always on the right

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy. When I pressed the same … (read more)

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy.

When I pressed the same "+" symbol using the middle mouse button, the new tab opened right beside the active tab. Now, middle mouse button and left mouse button do the same thing.

Work around could be to open the context menu (right mouse button) of a tab, choose "new tab" an get a new tab right beside the tab chosen with the mouse pointer while pressing the right mouse button.

Did something recently change?

Asked by bbutscheidt 9 months ago

Answered by cor-el 9 months ago

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Lost Tabs after multiple system freezes, forced shutdowns and crashes.

Hello, I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually hap… (read more)

Hello,

I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually happens, this has occurred at a time when I'm running to meet a critical deadline.

I've tried going to history, but the "recently closed tabs" option was greyed out:-( I've tried searching for other solutions, but cannot fine any that fit my situation. I'm not an IT expert - I know my way around what I need to use (i.e. professional worker), so clear & simple explanation would be much appreciated.

Can I recover the lost tabs from backed up data or a previous system image? My system is Windows 7, and I'm currently running Firefox version 115.0.2. All suggestions welcome!

Thanking you in anticipation off prompt assistance, MLH

Asked by PoodleFamily 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Searchbar no longer working

Hi. Whenever I click a button on the keyboard, the CTRL+F function comes up on it's own. I had previously disabled it because it ruins all shortcuts on youtube and with … (read more)

Hi.

Whenever I click a button on the keyboard, the CTRL+F function comes up on it's own. I had previously disabled it because it ruins all shortcuts on youtube and with tourettes, I often also get thrown around if I am reading long articles, because of misclicks.

Unfortunately I did the big mistake of updating, also with a tourettes-missclick, so my question is: 1) How do I remove the 'quick'-search function? I want the Ctrl+F bar to come up ONLY WHEN I CLICK ctrl+F, and I want it to go away again if I click ctrl+F again. I forget how to do it. 2) How do I remove all future update prompts? Given that it has been made so hard to configure firefox into something tolerable, I don't want to throw all my setup away with minor updates always thrown at me. It takes me a long time every time there's an update, I have to fix language and other stuff back again. It's just not worth it in time for me to use Firefox, if I have to make a setup so often. 3) Recommendations for the best version of Firefox to go back to and stay in for eternity, alternatively, browsers that does not change or add functions without first asking the user... (The answer is no, by the way, I don't want more new fancy functions)

Sorry for this nagging but I simply can't use my browser like this. It's just not working.

Asked by mettelolzjacobsen 9 months ago

Answered by zeroknight 9 months ago

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Firefox tabs crash outside troubleshooting mode

Firefox on Windows keeps telling me that my tab has crashed every time i open a new tab. I have tried turning off all my extensions and add-ons, clearing the cache and co… (read more)

Firefox on Windows keeps telling me that my tab has crashed every time i open a new tab. I have tried turning off all my extensions and add-ons, clearing the cache and cookies, turning off hardware acceleration, reinstalling the browser, clearing the appdata files and finally removing any and all firefox files in mozilla folders i could find on my computer, but nothing works. Strangely enough it works only when i open it in troubleshooting mode, even though I've reinstalled the browser 4 times now. It was working just fine earlier, but when i turned on my computer it would not work. The only thing i did in between it working and not working was play a videogame on Steam. Please help, this is driving me crazy. I am using an MSI 64-bit laptop and the latest version of Firefox 64-bit.

Asked by Ninetailsyaboi 9 months ago

Answered by Ninetailsyaboi 9 months ago

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Long delays with HAProxy

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, … (read more)

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, the pages come right up without any delay.

If I connect to the Plesk server directly without HAProxy in the middle, there are no delays.

I do not know what would cause these delays that don't occur with other browsers.

I'm on a Mac: 115.0.2 (64-bit)

Asked by palinst 9 months ago

Answered by palinst 9 months ago

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Full-screen video problem

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second a… (read more)

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

Asked by raistlinnuitari8 9 months ago

Answered by raistlinnuitari8 9 months ago

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No form autofill option in latest browser (windows 10 - 64 bit)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanishe… (read more)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Asked by nickpb 9 months ago

Answered by zeroknight 9 months ago

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Wifi Repeater suddenly refused access after one month

Firstly, I have a brain injury. I am easily overwhelmed by information and am slow to understand - especially anything to do with I.T. Recently, I began successfully ac… (read more)

Firstly, I have a brain injury. I am easily overwhelmed by information and am slow to understand - especially anything to do with I.T.

Recently, I began successfully accessing the internet / Firefox via my Wifi Repeater. As of two or three days ago. I keep being asked to "log in to access the Internet", but even after I do it (successfully, as far as my repeater is concerned) I'm no further forward; I keep being asked to log in.

Thanks to my repeater I have a strong signal when in my garden office. But after a month, Firefox has suddenly stopped allowing me to use it. I am back at Square 1, before I purchased the thing.

I need need to work from my office. Please help resume my Repeater's access.

Kind regards,

Sean

Asked by seanhindle4 9 months ago

Answered by seanhindle4 9 months ago

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Firefox ignoring system timezone

Firefox 115.0b7 is not correctly handling my system timezone, and using GMT instead. This only happens in specific pages, such as when accessing a website, or in `about:h… (read more)

Firefox 115.0b7 is not correctly handling my system timezone, and using GMT instead. This only happens in specific pages, such as when accessing a website, or in `about:home`. It doesn't happen in `about:config` or `about:profiles`, for instance.

`privacy.resistFingerprinting` is set to `false`. The problem persists in Troubleshoot mode. The issue isn't present in Firefox ESR 102.12.0.

Running `date -R` with the system shell: `Sat, 22 Jul 2023 12:10:42 -0300`

Javascript console at `about:config`: ``` > Date() "Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time)" > new Date() Date Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time) > (new Date()).getTimezoneOffset() 180 ```

Javascript console at `about:home` or `https://example.com`: ``` > Date() "Sat Jul 22 2023 15:10:42 GMT+0000 (GMT)" > new Date() Date Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time) > (new Date()).getTimezoneoffset() 0 ```

Asked by Felipe Silva 9 months ago

Answered by Felipe Silva 9 months ago

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Netflix says incorrect password only in Firefox.

Just switched to firefox as my default and found that I can't sign in to netflix. It always gives me the "incorrect password" message. I've tried resetting the password, … (read more)

Just switched to firefox as my default and found that I can't sign in to netflix. It always gives me the "incorrect password" message. I've tried resetting the password, clearing cookies, restarting, turning the DNS proection off, restarting my computer, etc to no avail. Anyone else have this issue or know a potential solution?

Asked by Mckenzie Boyle 9 months ago

Answered by Mckenzie Boyle 9 months ago