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Old Emails still stored locally, but not available

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over.… (read more)

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over. Now I need access to some of the folders where emails were locally stored. I know where on the computer fined the folders/files of the old emails. How do I import them into my current TB profile?

Asked by david827 1 day ago

Answered by david 1 day ago

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Folders not showing in Folder Tree

Using T-bird Beta 127.0b5 (64-bit) Longtime T-bird user, regular and Beta. Folders not showing in Folder Tree in 1 of 2 accounts on same outlook server. No problems with… (read more)

Using T-bird Beta 127.0b5 (64-bit) Longtime T-bird user, regular and Beta. Folders not showing in Folder Tree in 1 of 2 accounts on same outlook server. No problems with GMAIL or ISP email Spectrum). I've tried all the fixes in similar previous question but none worked. I am, and must remain in, Troubleshooting Mode to be functional. Thoughts solicited and appreciated.

Asked by Frank 1 week ago

Answered by Frank 1 week ago

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Deleting gmail emails without deleting them on Tb

I recently had to change my email address to a gmail account. I want to continue to use Tb but don't want copies kept on the Gmail account. Is there a way to delete the… (read more)

I recently had to change my email address to a gmail account. I want to continue to use Tb but don't want copies kept on the Gmail account. Is there a way to delete the messages in Gmail without deleting them in Tb.

Asked by sue.nicolaou3892 1 month ago

Answered by david 1 month ago

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Feature Request: Integrate Task List with Email List

My email inbox is really a task list. I find that I email myself items that I need to work on so that they are in the inbox. It's a tiny thing, but it would be so much … (read more)

My email inbox is really a task list. I find that I email myself items that I need to work on so that they are in the inbox. It's a tiny thing, but it would be so much more convenient to be able to view/edit the task list alongside the email inbox. I organize my emails with the listing of emails full-height on the screen with the preview window to the right of that. I would like to be able to see the Task List to the right of the preview pane. At this point, it appears that only the Today pane can be shown there. This requested feature is supported in Outlook, but the Outlook "task list" is not as nice as Thunderbird's because their "tasks" are just emails that have been flagged - not very useful. Thanks for your consideration.

Asked by dan251 6 days ago

Answered by sfhowes 6 days ago

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Removed account

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my ema… (read more)

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my email. It's a Google page that is displayed but it seems to be Thunderbird that is triggering it. How do I stop it?

Asked by walkerliz601 1 month ago

Answered by david 1 month ago

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TB incoming message going immediately to Junk before I can read it. I've got it whitelisted on my server

There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provi… (read more)

There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provider's filters. How can I intercept this process. It's only the one address. So far. Can I whitelist address on TB? I've got it set to not intercept anyone in my address book and this address is definitely inmy address book.

Asked by linda130 1 week ago

Answered by linda130 1 week ago

  • Locked

Messages saved to one folder in Local Folders is missing all messages older than 2/14/2014

I am using Thunderbird in Windows 11 on an Intel NUC 12 computer. I am using Thunderbird in pop mail for gmail.com and mail.com. I save all important messages daily to F… (read more)

I am using Thunderbird in Windows 11 on an Intel NUC 12 computer. I am using Thunderbird in pop mail for gmail.com and mail.com. I save all important messages daily to Folders in Local Folders. Today I attempted to look for messages in one folder named Family and Friends and found that messages older than 2/14/2024 are missing. I checked other folders and found that they seem OK with messages going back 5 to 10 Years. I tried running repair but nothing changed. Any idea where these files can be? I do have backups of the app data for Thunderbird and am considering to try a prior version but I'm afraid I might lose new saved messages. If I tried to Archive messages, could this be the problem? I have looked in Archive and found very little. Any help would be appreciated. Frank

Please ignore this question. I found my older messages.

Asked by Franklin.Siegrist 1 week ago

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I added extensions that don't appear on any toolbar or in the "Customize" option - how do I get them onto the screen?

I just added "TextArea" to my extensions & it only can be selected by clicking on the picture puzzle icon at the right edge of the address/search bar for a dropdown b… (read more)

I just added "TextArea" to my extensions & it only can be selected by clicking on the picture puzzle icon at the right edge of the address/search bar for a dropdown box of extensions. I would like to display it and a number of others now only on the dropdown on visible toolbars, but can't move them there. When I select "Customize," it shows some basic icons not being displayed, but only the basics and does not include extensions I've added recently. I used to keep icons in the All-in-One Sidebar on my left margin, the Vertical Toolbar on my right margin & the bottom Status bar in pre-version 57 FF and don't want the extra hassle of having to use the dropdown for commonly used extensions. How do I get these icons moved into an existing visual space on my browser? I have 3 36" HDMI screens & plenty of real estate to play with, but no way to use it in FF for new extensions. Do I have to continue to use alternatives like WaterFox Classic & Pale Moon?

Asked by Blue Sun 1 year ago

Answered by cor-el 1 year ago

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  • Archived

files downloading instead of opening in viewer

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox o… (read more)

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

Asked by Miami Sally 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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google.com won't load

The google search bar on the homepage doesn't work, just does an infinite load, the same with google.com. The extensions I have are AVG Online Security, Malwarebytes, and… (read more)

The google search bar on the homepage doesn't work, just does an infinite load, the same with google.com. The extensions I have are AVG Online Security, Malwarebytes, and AVG Anti-Tracking. The version is the latest version 116.0.1

Asked by anthonyjshaffer917 10 months ago

Answered by anthonyjshaffer917 10 months ago

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Firefox version 102 removed Edit and Resend Request (Console Tools) - and broke "Resend"

Using Firefox version 102: Open console tools and navigate to Network tab Right click on a POST request "Edit and Resend" is no longer an option? There is still the rese… (read more)

Using Firefox version 102:

Open console tools and navigate to Network tab Right click on a POST request "Edit and Resend" is no longer an option? There is still the resend option Clicking resend allows you to edit the request, but unfortunately the "Content-Length" attribute is not automatically updated like it was with edit and resend, so all requests fail after being edited. This is because the Content-Length header indicates the size of the message body, in bytes, sent to the recipient. When you add or removes bytes in a JSON request for example, it doesn't get updated. The attribute can also not be manually set. How can I use version 102 to edit and resend requests the same way I used to?

Thank you.

Asked by programming_all_night 1 year ago

Answered by TyDraniu 1 year ago

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Can't login to certain websites

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all… (read more)

Title. I've followed every guide I've found but the issue still persists. I've created a new profile, reinstalled ff after deleting the whole file from my pc, deleted all cookies for a dozen times, disabled all extensions, started ff in that problem mode or whatever it's called and I still can't login to certain websites.

I type my login credentials, press "continue" and nothing happens.

I hate how much information Google gathers from their users but I used Chrome for five or more years and I never had this issue with their browser. Not once. Even now I constantly have to go back using Chrome because with it I have no issues logging in to the sites while on FF I just can't.

What is going on?

Asked by j.ea_p 7 months ago

Answered by zeroknight 7 months ago

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Inbox Line Spacing

Just updated Tbird to ver. 115.3.1 and immediately noticed the more condensed appearance of emails in the inbox. Prior to update my inbox displayed fully on 1 screen and … (read more)

Just updated Tbird to ver. 115.3.1 and immediately noticed the more condensed appearance of emails in the inbox. Prior to update my inbox displayed fully on 1 screen and then I had to scroll down to see the last 10 or so. After the update all emails were visible on about 3/4 of a screen with no scrolling required. The problem is that this density makes for more difficult reading. I'm not sure if the font is smaller, but certainly the line spacing is smaller. Is there anyway to spread things out a bit? Thanks.

Asked by TheBaron 8 months ago

Answered by david 8 months ago

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Firefox 109.0 on Linux Video Playback

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have n… (read more)

The latest Firefox update appears to break video playback on Linux. I am having issues playing video on Twitter, Facebook, and Locals. YouTube video still plays. I have not enabled any new ad blocking and have also not changed any settings. Looking at the Troubleshooting Information in Firefox reveals nothing that is suspect.

Asked by jdawgnoonan 1 year ago

Answered by cor-el 1 year ago

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Thunderbird 102.0.3 which was an auto update now new messages are not showing.

Hiya, Thunderbird has been working great, up until today when there was an automatic update. First I knew was when Thunderbird said it needed to restart. Since then it ha… (read more)

Hiya, Thunderbird has been working great, up until today when there was an automatic update. First I knew was when Thunderbird said it needed to restart. Since then it has not worked properly. It has updated itself to version 102.0.3 . I am getting two errors;

Error 1. It says xx messages downloaded but they are not showing anywhere.

Error 2. The account is being processed. Please wait until processing is complete to get messages.

If I restart Thunderbird, I at least get rid of error 2 for a while anyway and it does send and receive just cannot view said messages.

Any help appreciated. Greg

Asked by nzcyclone 1 year ago

Answered by nzcyclone 1 year ago

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Google Contacts has stopped synchronising to Thunderbird

I have been using Thunderbird address book synchronized to Google contacts but it has stopped synchronizing this summer. I had been able to find new contacts in contacts… (read more)

I have been using Thunderbird address book synchronized to Google contacts but it has stopped synchronizing this summer. I had been able to find new contacts in contacts.google.com add a label then later I found that they had synchronized and were in my various instances of Thunderbird.

This was working fine in the winter this year. But I added a contact this way in the summer and the contact has not appeared in any instance of Thunderbird Address book.

I am using Thunderbird 102.14.0 with Windows 7 and 10. But Linux may be using an older version Ubuntu is on version 102.15.0. The issue seems to have arisen this summer.

I disabled a few years ago; TbSync, Cardbook, Google-4-TbSync, Provider-4-CALDAV & CARDDAV, when Thunderbird Address book started to work with Yahoo and Gmail address books.

The only add-on that I use now is LT for grammar and spell checking.

Asked by a.h.lohmann 9 months ago

Answered by christ1 9 months ago

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Can't export address book using the "export" function in address book

I'm trying to export my Thunderbird addressbook using the export function. I go to "address book"->"tools"->"export" and I get "Export Export accounts, messages, a… (read more)

I'm trying to export my Thunderbird addressbook using the export function. I go to "address book"->"tools"->"export" and I get "Export Export accounts, messages, address books, and settings to a ZIP file. If your current profile is larger than 2GB, we suggest you back it up by yourself." Then it wants to export the whole thing as a Thunderbird Profile with no other choices showing. I can't seem to export the "address book" to the "csv" format which I used to be able to. Any ideas?

Asked by wangchili 1 year ago

Answered by sfhowes 1 year ago

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"Find in page" not working

Suddenly my "find in page" or "Ctrl F" function from the Firefox menu doesn't work. I can click on it but nothing happens. I never get a place to type in what I want to f… (read more)

Suddenly my "find in page" or "Ctrl F" function from the Firefox menu doesn't work. I can click on it but nothing happens. I never get a place to type in what I want to find. Did I accidentally change something in my Settings? If so, I can't find what it was.The same function in Chrome still works just fine. Please help. Thank you.

Asked by cre8onlyluv 8 months ago

Answered by Terry 8 months ago

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GMAIL SMTP stopped working - Won't send at all.

WIN7 Starlink Internet Latest version of Thunderbird Thunderbird stopped being able to send all of a sudden through gmail. I can receive messages fine. I keep getting a… (read more)

WIN7 Starlink Internet Latest version of Thunderbird


Thunderbird stopped being able to send all of a sudden through gmail. I can receive messages fine. I keep getting an error about timing out on SMTP server. All server settings are correct per gmail's outgoing server page. It was working for a few minutes last night after hours of messing around with this issue then stopped again. I've installed another client and it worked for about an hour then stopped being able to send as well.

Things I've done: Delete profile (kept messages) - setup email again Uninstalled and reinstalled TB Completely disabled antivirus Increased time out in TB settings

Settings: smtp.gmail.com port 587 (tried 465 as well) Connection security: SSL/TLS Authentication: OAuth2

Driving me nuts because this is for my business and have to send emails through the gmail webpage.

Thanks for any direction!

Asked by nsfdcinc 1 year ago

Answered by sfhowes 1 year ago

  • Solved
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Always is in dark mode on moble.

On the moble browser for android I can't get websites to change from being in dark mode. I have made sure dark mode is off on the browser and the system. I have tested th… (read more)

On the moble browser for android I can't get websites to change from being in dark mode. I have made sure dark mode is off on the browser and the system. I have tested the same sites on other browsers to make sure it was not the sites. The browser and system are up to date.

Asked by John Cochran 1 year ago

Answered by John Cochran 1 year ago