All Products Support Forum

This is not about the lack of ability to print a webpage from the browser, but that when scheduling an appointment and you have a print button on the page once you're set, the button shows you've touched it, but nothing is generated. I had both DMV appointment made as well as another site where there was something you could print a copy of and both sites had the same issue. I can tell it was registering that I had touched the button, but NOTHING happened. I finally broke down and opened Chrome and the button generated the option for me to print.

Extensions no longer shows on Customize Toolbar tab on the latest version 111.0. I had Dark Reader and SoundFixer on the toolbar before and I can no longer add them back.

Hello,

I had to deactivate 2FA briefly, and then attempted to use a reactivate it again. I am able to scan a QR, but when I try to enter the OTP codes that show up, I receive the following message "Incorrect two-step authentication code". This has happened with Raivo and Authy (the previous 2FA app). What is causing this?

So when i visit a website that relies on changing local files, sometimes its the correct thing and others its not. I assume since im on linux it might be installing though a snap and something else. Any help would be appreciated.

Hello, so i have a hp laptop running on windows 11. I have 2 different wifi sources here at my home, one of them is a DSL zyxel modem from century link & the other is a Verizon internet gateway that runs off of cell towers. I recently logged into both of them to configure some of the settings etc. and in the past when i only had the DSL wifi, i would log into it via file explorer>network>network interface and then select the router & would automatically be taken to the login page. For the verizon wifi, i had to go into the browser searchbar ,while being connected to that network, and enter the default IP address of 192.168.0.1 and it would take me to the login page. I first logged into the DSL network and then for the first time ever, into the verizon one, and now when i try to login to the DSL network via my traditional method & also by inputting its IP address into the searchbar (both routers have the same default address to access setup), it takes me to the verizon login page regardless if im connected to it or not. If i input the DSL modems IP address into Edge browser while connected to it, it takes me to the correct login page for that network which leads me to believe that somehow something is messed up with my firefox browser. Ive already tried going into the saved passwords and deleting the saved verizon login info. Any other ideas as to what it could be? Thanks, JD

With the Gmail App installed on windows, how to open an embedded link in an email (in the Gmail App) in Firefox browser instead of Chrome Browser? Currently, I do a left click, copy the link address and paste it in the Firefox Browser. By default, on clicking the link in the Gmail App, it opens in the Chrome Browser.

I'm running a Tiny11 vm and I'm constantly crashing in firefox. I close all unnecessary tabs, yet seemingly at random firefox keeps crashing. Attached are some submitted crash reports. I'm mostly just browsing websites, and sometimes opening PDFs in firefox. The only other open programs I have are things like eM Client (email client), and file explorer.

When watching youtube or even doing a little task with only one tab the cpu usage from a specific firefox process goes upto 90%. And I have did everything that was given in the following troubleshoot method "https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" but still the same result. I tried with troubleshoot mode on with disabling all extensions but the cpu usage was still high. I have also checked with firefox's own task manager tool but there wasn't a single process that was using full cpu. I'll be attaching all screenshots below.

Since the update a few days ago, Firefox is crashing and some sites such as Trust Pilot, do not work at all on Firefox. I know it is Firefox because it works fine with Chrome. Even Google Search does not work right.

What is the problem?

I can view the barnes and noble website but cannot log into my account. Upon entering my login and password, I receive the following error message:"An unexpected error has occurred. Please refresh your page and try again. If this problem persists, please contact customer support." I have contacted B&N support and been told the problem is not on their end and to use a different browser because the issue "must" be a Firefox issue.

I have recently updates to Windows 10. In the past PDFs uploaded via Acrobat. Currently they are uploading vi Firefox viewer. I have been able to SELECT portions of the file then SAVE AS . This included save as type.

The PDF displays ok. BUT I cannot find a way to SELECT . The TEXT SELECTION TOOL is not working. Is it just me?

Should I change to ADOBE and if so how do I do that?

On the landing page for youtube, I used to be able to right mouse click on a video thumbnail and select "open image in a new tab" from the context menu and see the thumbnail in a new tab window.

After recent updates, (now using 111.0.1 64bit , on windows 10 pro), this feature no longer exists. It's not a change on youtube because the thumbnail is still recognized as an image and can be opened in a new tab when I use Edge browser. It seems like Firefox no longer recognizes the thumbnail as an image.

Is there any setting I can change to get the feature of "open image in new tab" back into the context menu. or somehow get Firefox to recognize the thumbnail as an image ?

So imagine your filling out a form online using firefox for android and you come across a question that you cant remember the answer to so you switch apps to check through your notes.

Upon finding the necessary info you switch back to firefox only for the page to refresh itself and for you to lose all your previous progress. Why???

I've also encountered this when paying for an item and i need to confirm the payment through my banking app. i go to the app, confirm the payment, switch back to firefox and the page refreshes and i have to start over!

Is it just me? Please fix this. It's the one thing that sucks about this otherwise great browser.

I've installed a new version of Ubuntu Linux and - as recommended on this page's FAQs - backed up my firefox profile, than copied it into the profile folder on the new os. Now Firefox tells me "You've launched an older version of firefox" and forces me to create a new profile :( Also loading the old profile in "about:profiles" leads to the same result

How can i restore at least my passwords? (When i try to copy only 4.db and logins.json from the old to the new profile, i get the same result)

I can't find an "import old profile"-function anywhere...

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly go fullscreen now. When I tap the fullscreen button, the video moves to the center of the screen but stays in portrait orientation, which is obviously not what I want. In addition, picture-in-picture is not working at all, and the notification control panel (that lets you pause and play minimized videos from the notification) is not appearing even though notifications are not disabled for Firefox. Videos still play, but almost none of the features for them are working. What is going on? Can anyone help?