All Products Support Forum

Hi,

I've been using Firefox from 8 months but I never update it before. Now I want to download the latest version of firefox but, I don't know how to update the old version to new one. Do I need to delete the old version and again Install the latest version?

Please guide me about this.

Thanks.

Hello my ISP migrated all mailboxes and switched them from POP3 to POP; and smtp in smtps I made the changes in each email address. They have been taken into account but I cannot view them in registered IDENTIFIERS; therefore I cannot receive emails because they are not recognized. What should I do ? if I recreate my addresses with these new parameters, will my messages, archives etc disappear. How to solve the problem ? Thank you for your help. in addition it would be good to have a space in FRENCH.

Quite annoyed with the newest update. They removed the 'paper plane' quick send to device button, removed multiple add-ons including the reader button feature. I'm just not thrilled with this new update. There are certainly upgrades under the surface, but some of those former well made functions have been blindsided or replaced with something that is just not as good. Unpleased with the result and the loss of that usability, for myself.

In order to mitigate supply chain attacks it would be useful to have a checksum published so that we can verify the file has downloaded appropriately. This should be included within the release notes.

We can't download a file from GOOGLE DRIVE on Firefox and Firefox Nightly but we can download on GOOGLE CHROME. PLEASE SOLVE THIS PROBLEM ! ! ! Our firefox version is 87 and 88(Latest now). Also SOME EXTENSIONS are seeing LAGly.

I didn't realize when I decided to try TB that there is no built in contact synchronization for services such as GMAIL and OUTLOOK.COM. Frankly I would never have installed it at all. In my mind, this is a fundamental requirement. There's no point in setting up IMAP to deal with an email account if you have to manually re-create your entire address book as you try to send emails.

I see that there are, or rather have been, plug-ins that support these things. But none of them appear to work in the current version of Thunderbird.

Am I missing something or am I correct about all this?

Thanks!

Have tried repeatedly to download firefox VPN - all I get is form to fill out with my info, which I do...and then a little red thing when I try to click on the submit button....have tried several times, same result... goes nowhere.

I would like to get new security updates for Firefox, i dont have Internet connection so the updates must come in some other way.

is it possible to download updates somewhere and then place then on a share on a fileserver and then i can tell Firefox look for updates on this share instead of Internet.

I already use this technic for Windows Defender, i download the definition files and the enable a GPO that tell Defender that all updates are on a fileshare.

Can this be done in Firefox (or something similar?

Hope you understand what i am trying to achieve

Hi

I am migrating a Windows 7 PC to Linux Mint.

Originally the PC had Seamonkey, and reading about the migration I decided it is best to switch to Thunderbird. Migration from Seamonkey to Thunderbird worked fine on Windows 7.

I followed the instructions to migrate from Windows 7 to Linux on this thread https://support.mozilla.org/en-US/questions/1277613 but it does not appear to work.

I have done the following: 1. I renamed all files and folders under .thunderbird folder in Linux with -old so that I can recover them in case they are needed 2. Copied all files and folders including the ini files from Thunderbird profile in Windows to .thunderbird in Linux Mint 3. Copied all files from Profile folder into .thunderbird folder so profile folder is empty 4. I removed pkcs11.txt from the profile folder 5. Started Thunderbird in Linux

However, what I get is a message "Need to create a new profile because this is an older version", and it creates a new profile but it is all empty. No accounts (I have 5 accounts), no emails, or passwords!

I have checked and both Windows and Linux Thunderbird installations are the latest available versions. Windows (78.7.1 - 32-bit) and Linux (68.10.0 64-bit). I know I have not converted 32-bit to 64-bit, but I am unsure if that is the cause and if it is, how to carry out the conversion (and on which machine).

I have installed Mozilla VPN and used it a couple of times on my laptop to ue. I have also paid for it I think, I certainly provided my card details. All this happened earlier this week. I am trying to use it on my tablet. Help says go to this link (vpn.etc) , login to your account and then download VPN. Sounds good but it doesn't happen - instead I'm asked to start a subscription and give my card details and agree to a second lot of charges. I don't think it's a confidence trick but it could be. I signed up for Mozilla VPN on the understanding that I could use it on 5 devices or profiles. Hope you can sort me out, thanks.

I found my older Thunderbird account on an older laptop I'm getting ready to retire. I'm sure the e-mails are not on my current laptop. Is there a way to import the older Thunderbird account/e-mails into my current version of Thunderbird Version 78.8.0? Thanks...

I am currently running a dualboot of Win10Home and Win10Pro. I will eventually be completely on Pro. I share the "MyInstalledPrograms" partition. The Thunderbird 78 update ran on Win10Pro. Now, when I open TB on Win10Home, I get a message that 78 has completely rebuilt my profiles, and I either have to create new profiles, or Exit. It gives me no option of upgrading the Win10Home version of TB, since TB is already updated to 78 on the shared partition. So how do I resolve this situation? Can I find the profiles on the Win10Pro boot and copy them to the Win10Home boot? Until I am completely migrated over to the Win10Pro system, I need to find things on the Home system WHILE I AM ON the Home system.

I have downloaded emails locally and am using Offline mode. However not all folders were downloaded. I have an "old" folder with "old sent items" which I can only see when I am Online. How can I download the missing folder to see it Offline?

having to reinstall thunderbird on a new computer, as i have done before, i copied the thunderbird folder from the path C: \ Users \ cgman \ AppData \ Roaming \ Thunderbird and copied to the same path on the new computer .... it doesn't work. I tried to bring back only the contents of the profile to the new computer .... it doesn't work. I tried replacing the profiles.ini file too .... it doesn't work. Can someone help me ? Thanks for the reply - marco

I copied all emails from an Old server to a New server using Thunderbird but somehow Thunderbird created duplicates. Here are the steps i did:

Thunderbird Setup Old server - setup Local Directory Thunderbird Setup New Server - setup Local Directory Switched to Offline mode, so working with all emails local copy. While in Offline, copy all emails from Old Server to New Server Switch to Online Thunderbird starts uploading all (local) New server emails to New Server End result: When in Offline mode, I have all emails in New Server (as expected) When I go into Online mode, I have all duplicates. Its seems I am then seeing all server and local copies of each email. How can I get rid of duplicates or get them to sync correctly?

I had to redownload all my gmail into Thunderbird. I had previously moved to Imap. I still had a Local folder with all my old mail. When it reloaded, I only got the imap ones that matched a folder. It says I have 127000+ emails but I can't find them? There is nothing under my Local folder. How do I find them?