Email settings

"Unable to connect to IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce t… (read more)

"Unable to connect to IMAP server. You may have exceeded the maximum number of connections to this server. If so, use the Advanced IMAP Server Settings dialog to reduce the number of cached connections." I do not have that option under Advanced Server Settings. I'm using POP3 mail server with Optusnet.

Asked by whenangelscry 3 hours ago

How to search for an old calendar event.

How can I get back to being able to search for an old calendar event of up to 2 years ago, now that a recent Thunderbird update removed that ability and replaced it with … (read more)

How can I get back to being able to search for an old calendar event of up to 2 years ago, now that a recent Thunderbird update removed that ability and replaced it with the 7 search periods option box to the left of the 'contain' search window?

Asked by dsshaw033 4 hours ago

Firefox no longer displays comment threads or some login boxes

Running Firefox 126.0, which Firefox' About link says is current. Dell laptop running (current) Win10 Pro. As recently as last Wednesday (15 May 24), everything was norm… (read more)

Running Firefox 126.0, which Firefox' About link says is current. Dell laptop running (current) Win10 Pro.

As recently as last Wednesday (15 May 24), everything was normal. Since yesterday (16 May), on the Wall Street Journal site, after I have logged in, I no longer have access to articles' comment threads. The Show Conversation button shows 0 comments (which is erroneous), and when I click the button, it changes to Hide Conversation (which is normal), but nothing else happens--just white space and no comments or comment text entry field.

On Fox News, the comment thread doesn't display, and there's not even displayed a link to a comment thread. Until yesterday, the thread normally displayed, but required login to comment. Since yesterday, logging in changes nothing: the comment thread still doesn't display at all.

On X (nee Twitter), when I click the login icon, I get the usual login box--but it's solid black with only a rotating arrow signifying "loading." It never finishes loading. An added fillip: X, as recently as last Wednesday, displayed in its usual black text on a white background. Now it displays as white text on a black background. I can click on X links sent to me and get that particular X post to display, but I cannot log in.

When I go to those sites in Edge, everything behaves normally: I have access to comment threads, and I can log in to X. One exception: X displays as white text on a black background on Edge, also. This doesn't seem to be an X thing, though; on my wife's laptop (Firefox 126.0), running WIn11Pro, her X display is the "normal" black text on white background.

I haven't changed any settings in Firefox. I do have a couple of ad blockers, and I've turned those off, one at a time and both together; that had no effect.

How can I get things back to normal in Firefox?

Thanks

Eric Hines

Asked by eehines 4 hours ago

  • Solved

Latest update glitched firefox unusable

Hi After the latest update, the address bar dissapears everytime I click on it to type in an address. It gets hidden behind previous addresses I visited. Completely unusa… (read more)

Hi After the latest update, the address bar dissapears everytime I click on it to type in an address. It gets hidden behind previous addresses I visited. Completely unusable. I have no idea why it is so bad and how to fix, please help. Thanks

Asked by Randi Taylor 23 hours ago

Answered by Randi Taylor 4 hours ago

Cannot add/configure new email account/address

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work o… (read more)

I have been given an email account as a board member of a local non-profit organization. I have tried but cannot get it to work in Thunderbird. It does, however, work on my Apple devices (iPad, iPhone & Watch). I'm missing important correspondence by not being able to get on my desktop. Any help will be greatly appreciated.

Asked by dkupchak1 5 days ago

Last reply by dkupchak1 4 hours ago

Restore Previous Sessions and passwords

I was having issues with my laptop so I decided to do a System Restore to a previous date. Once completed, I opened Firefox and tried to restore previous sessions, but n… (read more)

I was having issues with my laptop so I decided to do a System Restore to a previous date. Once completed, I opened Firefox and tried to restore previous sessions, but none were found. I also noticed that the shortcuts were blank, possibly uninstalled. I clicked on shortcuts and nothing opened. I downloaded Firefox again and reinstalled, but now I cannot restore my previous sessions. I tried to restore going to History>Manage History>Import and Backup>Restore>Choose File and selecting previous.jsonlz4 and recovery.jsonlz4 file with a date from last month, but again nothing happens. I searched around for answers, but only came across instructions to compress jsonlz4 file and decompress using mozlz4 without any instructions on how to use it.

What else can I do?

Asked by Hugo Cruz 5 hours ago

Theme

I have enabled my new Theme but it keeps defaulting back to my old Theme. I have tried closing Firefox and opening new tabs. Opening a new tab also changes it back to the… (read more)

I have enabled my new Theme but it keeps defaulting back to my old Theme. I have tried closing Firefox and opening new tabs. Opening a new tab also changes it back to the default theme. I have sent an image of the old theme. The new theme is Aurora Australis. And the second image shows this Theme enabled. What gives? Carl

Asked by carl_hci 5 hours ago

Last reply by carl_hci 5 hours ago

Crashed Drive: What folder/file contains my Thunderbird info (folders, layout, etc)?

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appda… (read more)

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appdata profile file, but I am not sure what I have here. I have attached a screenshot of the old drive and a global search on "Thunderbird". I am not sure where the profile file is residing. Any advice would be welcome. Thanks.

Asked by mark550 1 week ago

Last reply by mark550 5 hours ago

Firefox updated last night while my headphones were plugged in. Now I cannot get sound through my headphones from websites in Firefox. None of the solutions from help forums have worked. Audio settings seem fine and headphones work on other browsers.

Firefox updated last night while my headphones were plugged in. Now I cannot get website audio through the headphones in Firefox. None of the solutions from help forums… (read more)

Firefox updated last night while my headphones were plugged in. Now I cannot get website audio through the headphones in Firefox. None of the solutions from help forums have worked. Audio settings seem fine and headphones work on other browsers.

Asked by Cathy Rose 5 hours ago

Thunderbird started showing "x messages downloaded" but no new messages are displayed

This is a recent change, and in fact I don't *think* there's a "missing message" problem after reading and watching for a couple of days. I *think* something has changed … (read more)

This is a recent change, and in fact I don't *think* there's a "missing message" problem after reading and watching for a couple of days. I *think* something has changed and Thunderbird reports having "downloaded x messages" even if it *just downloaded them a moment ago*.

So it may download 5 messages, then a few seconds later you hit the Get Messages button, and there are no actual new messages but it still reports "5 messages downloaded" but nothing new is shown. As of last week, it would have reported "there are no new messages" when you hit that button soon after having received messages.

So I think:

  • there is no serious messages-missing problem
  • there is a disconcerting issue with a change in how Thunderbird reports status where a message arrival state is "sticky" and for some duration after getting new messages it will re-report the count of the last receipt when asked to download when there are no new messages.

I could be wrong about either of these, but there's a definite change in a behavior that I'd gotten very accustomed to. It is alarming to hit the button, see a message regarding some number of new messages, and receive none.

I'm guessing others, like me, spent some time panicking, searching forums, repairing the inbox... I think I'm as interested in confirming that there isn't a bigger problem as I am in getting back to the accustomed behavior.

Hope this is useful; thanks for your attention!

Currently on 115.11.0 (64-bit) on Windows 11; first occurred at least one version prior.

Asked by jesse.ransom 5 hours ago

Thunderbird Export does not include "Local Folder" only Profile!?

I used the Export tool thinking All my email files would be exported, not true! Only your "Profile" is exported! The export tool does not include your "Local" folder! Thi… (read more)

I used the Export tool thinking All my email files would be exported, not true! Only your "Profile" is exported! The export tool does not include your "Local" folder! This is wrong! The export tool should export everything! "The best way to learn -- is learn the Hard Way" -mdc

Asked by maddogcolli 15 hours ago

Last reply by david 6 hours ago

Write always gives me a From address that is not the one from the account set as default

Hello. I have a Zen Internet account set as my default account, but, when I go to write an email, the From address is based on my own domain barkas.co.uk, with the Zen ad… (read more)

Hello. I have a Zen Internet account set as my default account, but, when I go to write an email, the From address is based on my own domain barkas.co.uk, with the Zen address after it (see screenshot,) and I have to manually change it to my Zen email address from the dropdown address menu. Why is this and how do I stop it?

Asked by Tombarkas 9 hours ago

Last reply by david 6 hours ago

Cannot connect to www.wix.com because authenticity cannot be verified

Our web page uses wix.com When I enter https://wix.com I get the error below. How can this be fixed because I need to update the web page. The web page is for the Adams… (read more)

Our web page uses wix.com When I enter https://wix.com I get the error below. How can this be fixed because I need to update the web page. The web page is for the Adams County Museum in Brighton Colorado Thank you If possible, pls email a fix to adamscountymuseum@gmail.com

An error occurred during a connection to www.wix.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by adamscountymuseum 6 hours ago

issues with Kindle cloud after 126 install

Hi there, I read books using Amazon Kindle's cloud log in. After installing Firefox 126, I am no longer able to open books on my last page, I cannot turn pages or even o… (read more)

Hi there,

I read books using Amazon Kindle's cloud log in. After installing Firefox 126, I am no longer able to open books on my last page, I cannot turn pages or even open my notes. I tried using Kindle cloud on other browsers and everything works fine.

Any idea why my Kindle cloud functions are not working on Firefox?

Asked by irshadfilm 6 hours ago

Latest Win 10 64 bit update (115.11.0) cannot find existing profile

With the latest update 115.11.0 the existing profile was not identified and loaded. All existing configurations, mail and address book are not accessible. The likely pro… (read more)

With the latest update 115.11.0 the existing profile was not identified and loaded. All existing configurations, mail and address book are not accessible. The likely problem is the installer program that uses IP address as a factor in finding the correct Thunderbird account. I use VPN and do not have a static IP address. I have been shut down for several days now and any attempt on my part to resolve the issue has failed. The old email is very significant. Unannounced updates can cause serious trauma for Thunderbird users.

Asked by sfnm87505 14 hours ago

Last reply by david 6 hours ago

Can't log in to Regions Bank Account. Message: "We can’t locate that page right now."

Can't log in to Regions Bank Account. Message: "We can’t locate that page right now." after typing in password Works fine on other browsers. Problem started Maybe arou… (read more)

Can't log in to Regions Bank Account. Message: "We can’t locate that page right now." after typing in password Works fine on other browsers.

Problem started Maybe around mid April. Have 5 computers: 2 running Windows 10, 2 running Windows 7 Professional, 1 running Linux

Problem occurs only on the computers running windows 7 Professional

Regards.

Asked by HBR Firefox VPN 1 week ago

Last reply by HBR Firefox VPN 6 hours ago

YouTube not loading, showing only blank spaces for videos and text

Firefox browser doesn't load youtube's content, showing only grey for videos and text. The browser console shows a number of errors (I've attached a screenshot of the con… (read more)

Firefox browser doesn't load youtube's content, showing only grey for videos and text. The browser console shows a number of errors (I've attached a screenshot of the console). Even playing a YouTube video linked from a web site plays only that video. All other content is greyed out. Safari loads YouTube without problem. iMac 2017 OS is up to date, as is Firefox. What do the errors mean, and is it a problem with my settings? Thank you for any help

Asked by wsand 7 hours ago