All Products Support Forum

I ve two problems

1) recently i can't play videos on websites, checked i ve most updated app & no adds on & cleared my cache but the problem standstill

2) logging in some applications may require redirection to their site , despite i ve Firefox as my default browser those apps are using chrome instead of Firefox recently

As it says. Maybe a month ago or so the audio stopped working. I know for a fact it used to work because I specifically used ff nightly because it allowed me to play audio in the background.

I changed no settings. Tested on both some video sites I often used to use and also bandcamp. Absolutely no audio. Please let me know if you have any suggestions or need more information.

Hello

If I put a video into full screen mode there is space left at the top of my screen where the desktop menu bar would normally go. I've looked everywhere for solutions but can't find anything that works.

Attached is a screengrab of what I mean, the black space being a video trying to play full screen.

Cheers for any help

Tom

I turned off audio and video autoplay in the settings, but some webpages still play video and audio without my will. Example: https://www.delfi.lt/ru/news/live/pered-tem-kak-pokinut-litvu-aisty-ispolnili-proshchalnyy-tanec-94267757 How can I block all of the media (audio and video)?

Hello, since the 2 last updates, i lost the ability to see the menu on side of video playing window. Usually it's the list of episodes i'm watching next to the player. It changed since prior last update i've done. Do you know how to change to previous settings please? It render small screen, full screen exactly the same size more or less. It happens on all sites i'm use to visit. I appreciate your time. Thanks a lot C.F

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audio and video is not synchronized, is to play a moment to get stuck in a frame like this. My own troubleshooting revealed a problem with Firefox and the encoding format selected for the headset. Currently 1 the problem is only in bluetooth audio encoder selection acc (lhdc also have the problem but the symptoms are not as serious as aac) and triggered in firefox, other browsers can not be reproduced, test redmi k40 and xiaomi 13p also can not be reproduced. 2 after the screen recording is turned on, the problem is obviously lagging. 2 The problem disappeared after turning on screen recording, the screen recording parameter is 1280x720@60 at 32mbps, and the audio source is recorded in the system. Play the video first and then open the screen recording lag disappeared, first start screen recording after playing the video lag does not appear. And no matter what kind of situation screen recording stops lag recovery.

I just updated to 113.2.0. When viewing a YouTube video then going to full screen landscape mode it still intermittently minimises Firefox, and when I go back to you tube the formatting is all confused I have to close Firefox and reopen. On a Google Pixel 7 Pro phone.

As per title, if I perform a Google search, and leave the results set to "all", the first results shown are images. If I tap on any of those images, Firefox freezes completely. Sometimes it recovers after about a minute but often it requires a restart.

Just downloaded firefox nightly, tried watching some video but i'm not getting any audio, also tried running some web audio test, no audio either.

I have no audio issues whatsoever in the stable version or in any other apps, only nightly.

Android version: 7.1.2

I used to be able to long press on a video and then get a pop-up menu with the option to save the video. With the most recent versions that doesn't work anymore. It worked fine inversion 115. Please bring that back!

After last update, Amazon pages do not display correctly and prime video error

We’re experiencing a problem playing this video. For assistance please go to www.Amazon.com/videohelp.

Which doesn’t have any help regarding this issue.

Last week I could light press on the screen and saved pics and vids from Onlyfans. This week I cannot. Did something change with the new version of Firefox that caused this ?

Not sure what has happened but in the last 2-3 days I am no longer able to long press on an image or video in Firefox mobile browser to bring up options to save, share etc.

Happens on multiple websites including ones that worked previously, can't remember if Firefox updated in the last few days but the issue has only just started.

Have cleared cache, reinstalled, all permissions needed to save images/videos are allowed, but had no effect on this issue.

There is a bar now on the side of my phone in landscape mode, it wouldn't be a problem except it is even present during full screen mode for videos. I have tried deleting it and reinstalling it and it still comes up. It's not my phone because this only started happening on here and just started two days ago, before that this was the only browser I used now I have been using other ones to watch videos.

I cannot upload any file, neither images nor documents. After selecting a file for upload the download/upload speed is reduced to less than 1KB/s and that's it. I still can send emails with huge attachments without any problem.

duplicate of /questions/1420379 thread.

After last update, Amazon pages do not display correctly and prime video error

We’re experiencing a problem playing this video. For assistance please go to www.Amazon.com/videohelp.

Which doesn’t have any help regarding this issue.

Hello, I'm a Xiaomi Mi 10 lite and Bose quitecomfort user. When I fast forward the YouTube videos I watch on Firefox, there are annoying crackles coming from the headphones. This does not happen when I watch on Google Chrome. Please advise.