All Products Support Forum

As title- Cannot download for example webm format, but jpg is okay. cannot install any addon, theme or anything. DRM didnt install as well. i was trying reinstall, refreshing browser, rebooting.

I have recently been getting an error message when I open Firefox saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem". This has been happening since I clicked on a mail in Mail to unsubscribe from a spam/phishing mail list, which seemed to result in me installing Firefox Private Browsing, which I had never subscribed to. I have tried uninstalling Private Browsing but there is no way of doing that. I have even uninstalled and then re-installed Firefox completely but I still have the same problem. Because of the problem I have now lost all my bookmarks and history, and am unable to create new bookmarks and history. I have been on the help forums and seen that I can Disable Private Browsing by going through my anti-virus (Avast), which I have not yet tried because what I would really like to achieve is uninstalling and not having Private Browsing on my Start menu, rather than simply disabling it. Anyway, would disabling it solve the bookmarks and history problem ? Can anyone give me the solution ? Thanks. As you may gather, I am not very techno so you would have to give me the idiot's version of any instructions or advice.

Hello, I've chatted with the creators of the add on "Twitter X Ad Blocker" and asked why it isn't working any more. They told me they have an update made and ready but you have not approved it yet. What will it take to get you to approve the update so this will work again?

Thanks, Tracy

Hi all; the subject line pretty much sopeaks for itself. Lately (within the past few days), whenever I open a new webpage, the sidebar appears. Until now it would only appear when I wanted it to, but now it's doing it on its own and it's annoying as ****. I've tried everything I can think of to stop this, so I'm giving you all the outstanding opportunity to help me remedy this aggravation. Many great thanks in advance!

When I open Firefox, it is only a quarter of the browser in the right-upper quarter of the screen. How can I make it so the browser opens fully in the entire screen.

I have all my passwords stored on Firefox on my macbook pro. When I follow the instructions to sync my passwords on the Firefox app on my phone, it keeps rejecting my primary password, saying it is incorrect. I have deleted the app and re-installed it on my phone, but it still does not work. Why will my account not open on my iphone app? Thank you!

Typing "handshake.com" in the toolbar takes me to "https://www.shopify.com/blog/wholesale-suppliers#" instead of searching or going to handshake.com .....WTAF?! Consistently.

Also, why is it so hard to report the issue? I know Mozilla is a nonprofit, but there was literally no way at all to just report the problem? All I can do is message a volunteer? Feels broken. Thank you.

I have installed the German language extension. I can go to a site written in German and it translates fine. THE SECOND I USE ANY SUB MENU WITHIN THE SITE, IT DOES NOT TRANSLATE. Right clicking and choosing "Translate" does not work since "translate" does not exist on the tab.

The Firefox translate feature only works on the initial screen!

I can find no setting to fix this

Hi there, Can anyone help me please. Ive been using Firefox forever and yesterday I signed into a Gmail account to send an email to someone, I typed in who it was to, then subject and then when I went to type into the body of text, the keyboard wont work.

I thought there was an issue with the keyboard but I then I tried to type in issues on firfox and loads of text is missing, I basically cant use firefox at the moment as Im only viewing half the info.

Ive been sent a credit not from someone and this is what its viewing like.

I didnt change anything that Im aware of

Thanks and fingers crossed in anticipation. Andrea

Zainstalowałem sobie przeglądarkę Firefox. Importowałem z Google Chrome dane, w tym historię. Historia stamtąd była z dobrych kilku miesięcy.

Gdy wchodzę w historię, z opcji mogę widzieć historię maksymalnie z ostatnich 7 dni, miałem opcje oglądania historii z ostatniego miesiąca, co było po zainstalowaniu przeglądarki. A chciałbym mieć opcję obejrzenia z co najmniej pół roku.

W poniższym poradniku można widzieć historię z dłużej niż pół roku i właśnie tak chciałbym mieć u siebie.

I can log into Firefox, but if I try to click on nay other websites, the URL comes up, but nothing loads. I try to refresh the page, but the refresh 'circle' is greyed out and doesn't work. Then it's as if my mouse pointer is broken; I can't click on anything. Everything works fine in EDGE and other browsers. This seems to have happened after the last Firefox update. I have cleared my cache and data, and refreshed Firefox. So far, no good.

Sync! Web site total muddle. WHO writes this stuff? All the info BUT what I need. I have ff on my pc and my iPhone. I want to see the same screen on both (sync) same research tabs to open. I am asked for my password but it is not recognized. But I am signed onto Mozilla! At Mozilla home page I see no sign in/sign or out the main home page. Where I can see "password” on it is hidden behind dots so I cannot verify. How to I sync so pc and iPhone show same page with same tabs? Where how do I SEE my password to verify it?

trying to import login information from Firefox to Norton Password Manager. the Norton process works but no logins are displayed to import to NPM. There is a quick error screen when running Norton's import_password.exe - I would call a DOS window ERROR:root:extract_all_logins: Error for ALL: no profiles found

 Can you help?