All Products Support Forum

Youtube audio is extremely slow, I reckon at 10%, but the video is fine and can be sped up or down. The problem persists even in troubleshooting mode, after cache clearing, hardware acceleration turned off, enabled DRM and widevine, driver updates, in private mode or not, logged in or not, firefox restarts, computer restarts.

But Youtube plays fine in Chrome and Edge.

I dont think I didnt anything drastically different, or updated win10 or firefox, or messed with anything. It was working fine a day ago.

Is there any way to reset something?

I've not been able to download anything on Firefox for about 3-4 weeks now. Every time I try to it immediately fails with no explanation given. The only type of download that works is "Save Image As..." Even trying to download a picture with a download button instead of right clicking nets an immediate fail. I feel like I've done everything to try and troubleshoot it myself, but nothing seems to be working.

I've restarted my computer, ran Firefox in troubleshoot mode, refreshed and reinstalled it, checked for viruses and malware, tried both nightly and ESR versions, tried running them as admin, logged out of my Firefox profile, cleared my cookies and cache, changed and reset the download folder, ran a repair for Visual C++, and reset my windows security settings. I'm honestly surprised nothing has worked.

The only thing that I know I haven't tried yet it refreshing my entire computer, but that's my very far last resort because I'm able to download files just fine on Microsoft Edge. Only the Firefox applications have given me any problems, so if I were to refresh my computer and have the problem still not be solved somehow I'd be deleting everything to get nowhere.

If anyone has any other ideas to try that be very much appreciated.

Whenever I m visiting to my website I m facing an issue like getting a horizontal black line near the scroll bar, it is coming up when I make my browser window responsive to the resolution of 1920 X 1080 and when the zoom level is decreased to 90%, 80% & 67%.

This issue I m not facing in other browsers like chrome, edge.

Below is the screen shot attached,

I am trying to access websites that use three.js. When I initially start, the website runs too slowly to be usable, but if I tab out for some time and then tab back in, the website runs at normal speed for a bit before slowing down again. I cannot find any solutions to this problem nor anyone else who had the same problem as me.

OS: Windows 11 Home 23H2 (22635.3720) Firefox Version: 126.0.1 GPU: GIGABYTE NVIDIA RTX 4060 Ti 8GB GPU Drivers: Game Ready 555.99

I Cannot make Firefox my default Browser,(Windows 10) If I go into Apps & it Shows (IN BLACK) that Firefox is my default Browser & then go into Firefox,it shows that Firefox is NOT MY DEFAULT Browser I Have Totally Deleted Firefox & Clean the Registry of Firefox before install a new Version I Also have a Laptop (windows 10) & it works perfectly So On my Desktop,I Went into Users/Local & Delete Firefox & also went into Local Low & also Raming & deleted all firefox & then I went into my Laptop & Copied all Firefox Data from each of Local,Local Low & Roaming & Pasted thenm into each of the Local,Local low & Roaming BUT IT STILL WILL NOT Allow me to Have Firefault as Default I have Microsoft Personal come into my Computer & he COULD NOT make it my Default either I need somebody which is very KNOWABLE to REply PLEASE ASSIST Thank You Darryl

I'm getting this Server Not Found page error with the very irritating "Hmm, We're having trouble finding that site" black screen with a doubleclick.net web address. I'm getting it a lot trying to visit totally legit sites and it's pi$$ing me off. It's not happening in Chrome or Edge but I don't like using those for other reasons. Would like to know what's going on with this crap. It used to be only once in a while and a couple of clicks to other links would get me around it but now it's happening a lot and won't let me get to the intended site at all. Very frustrating!

Hi, Since the update today to 127.0 My sidebar bookmark will not load when I open Firefox. Here is what I have done so far,

Uninstalled Firefox and use the restore on reinstall. didn't work deleted the xulstore file in 3 location. didn't work Removed Firefox using Revo Uninstaller and installed from the local setup file. didn't work Uninstalled ad-ons that used the sidebar, IE Video DownloadHelper, Sync my account, and tryed the step above again. didn't work I use Revo again and did a search for any firefox file, deleted old firefox folder on desktop and any file I could find with a link to the browser. Reinstalled from local file.

When Firefox started this time there was no profile to log in my account "" password etc "", I did a test and the sidebar was working correctly. I then activated my account and the side bar stop working on restart. Not that I did a sync after removing a few ad-ons, see pic for left addons.

Hey guys,

I saw in the following post that I can modify the zoom values of Firefox to custom values of my choosing (e.g. 75%, 85%):

https://support.mozilla.org/en-US/questions/1201469

I followed the instructions but it did not work for me. Yes, I did save the changes I made, and I completely closed & reopened Firefox, but the changes I made have not been applied for some reason. Please see the attached image.

I would have ask the question in the aforementioned thread but it's been archived so I had to open a new one. Does anyone know why Firefox does not seem to recognize my custom values (.75, .85)? Thanks!

When I access a location-aware website, I'm asked if I'll allow it to use my location. My problem is that the pop-up window won't allow me to do anything. I can't block, allow, close the window — nothing. Is there a setting I'm missing somewhere?

Hello, On several occasions over the past couple of months, maybe after a recent update, Firefox will not process any web page. In fact, if I try to go to another tab that I had been using, it will not refresh those web pages. However, in most cases, if I try to open in a new window, it works (though it did not just a minute ago). This is very annoying because if you have a couple of tabs open to certain locations, you have to copy down the pages so you don't have to remember where you were in your work. I would imagine that it would be difficult to duplicate but here's my info below. I will be glad to answer any questions you may have.

Thanks!

Ron

Firefox 127.0 "up to date".

Edition Windows 10 Pro Version 22H2 Installed on ‎10/‎12/‎2020 OS build 19045.4412 Experience Windows Feature Experience Pack 1000.19056.1000.0

Device name Processor Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz 2.70 GHz Installed RAM 12.0 GB (11.9 GB usable) Device ID 1454E0E5-654E-469A-A3D3-523BCDAB4CAA Product ID 00330-80000-00000-AA115 System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points

Hi. I can't watch a video on any website after updating my android app to v.(126.0 I think) because it plays Stuttery and laggy. I don't have much tab open, mainly 2 or 3 and incognito mode doesn't makes any difference. Still videos play laggy as if it's on low fps. The recent update to v126.0.1 didn't fix it either. My phone is galaxy s21 ultra if it matters.

we did an update and having issues connecting to our Emr keeps saying not secure website but it is firefox is blocking us can someone call me [removed phone# from support forum] Nathalie

Since the last Firefox update, I've been unable to to use the tools in Google Image Search (size, color, type etc).

The text and triangles are now no longer clickable. They're all plain text and the triangle doesn't do anything.

The reason I believe this is a Firefox issue is that it's still working properly in Safari (see second image).

Is this something Firefox is working on? Or am I wrong and it's something on my end? Never had an issue before this week and I've been using the same computer with all the same plugins as always.

When I see a highlight reference to browser settings: Java Script enabled; otherwise Firefox wont operate properly. How to know Java Script is not enabled (vice-versa). I'm not sure that I have seen a switch Or toggle to know JS is On/Off

When logging in to the online bank at DNB with Bankid, this error appears:

"A communication error has occurred. We are experiencing a communication error between your browser and the user site. The reason may be slow internet or problems with your browser. Try again in a little while. You can also try to delete cookies and browser data in your browser or try a different browser. Error code BID-5000 Reference DXP4VKOE Date 12/06/2024"

No other browsers show this error. I've tried Edge, Chrome, Vivaldi, Brave, CC Cleaner. The error starts after version 125.0.3. Today a new version 127.0 arrived. The same error appears.

I have uninstalled the latest version and reinstalled version 125.0.3. Then no error message appears. I have deleted cookies and browser data, but the error message persists. To your info, I've tried also on other PC's and the same Firefox version, and the same errormessage appear.

I look forward to you having a solution to the problem, otherwise I will have to use browsers that do not show this error. As I prefer Firefox, I don't want to use other browsers. But if the bug can't be identified and fixed in newer versions, I'm not happy with firefox and will use other browsers..