All Products Support Forum

2 Night ago I was on my Facebook page tonight I can not get on it say Firefox did not connect. I don't understand why because I was on 2 night ago and all was good. Firefox says it not a secure site Please help me I would really appreciate. Thank you Penny

Hi, I have a firefox account and I want to login to submit an extension. I am always asked to "Enable two-step authentication", and there is no way to escape it. If I 'cancel setup', the login will be stopped. I do not want to enable that and I do not want to be forced to install any app and I do not want to install "authy desktop" .

I have used that account before, and have submitted some extensions already. I do not know why I have to use two-step authentication.

How could I login then?

Please.

Firefox 112 update will not download completely. It just keeps saying it is downloading but it does not complete. I can't access some websites now since I have been trying to download the update. Please help. Thanks.

Zoom.us renewed their DigiCert Global G2 TLS RSA SHA256 2020 CA1 certificate on 03/31/2023 and I now get a persistent error message (Error Code 6: ... certificate is not trusted.

Since then Zoom has not worked for me and their Artificial Intelligence says to open my browser and check my internet connection, time settings, updates, reinstall everything etc. - the usual responses ...

Zoom responds with "Error code: 6" and/or "Error code: 100068000"

 but do not stipulate whether these are Zoom Error codes or certificate error codes.

The Artificial Intelligence insinuation is that FireFox is not trusting this certificate.

Is this something FireFox can help me with? Perhaps, how to make this certificate "trusted"?

Thanks, I hope, Dave Henry (Dan is my Facebook pseudonym) ( DavidJHenry@telus.net )

The little image shown will appear and float on the left bottom of pages I open including secure pages that require me to log in to enter. That little stick man I consider a security threat and have tried to get rid of it to no avail.

The picture I captured of it was when it was on blue background. If on white background, just the circle with the stick man in it.

How can I delete it?

Walter

The web page, for my bank, won`t open. I have been using their web page, for a number of years. When I go to the web page, and try to login, all I get is a screen, with a circle, that keep circling, as if it were buffering, and never gets to the login page. Microsoft Edge, and Google Chrome seem to work, but not Firefox. My bank is Security Bank Of Kansas City. https://secure.securitybankkc.com/login

When I go to recent bookmarks list in firefox and select one, firefox is vectored off to paydaydeals.com I have right click the bookmark and looked at the bookmark details and they look fine. I have check add-ons and extensions none are listed as installed. How is firefox being vectored off to this site? See screen shots. I have scanned with Malwarebytes latest version and Eset online scanner no bugs found.

How can I fix this?

thank you ashley

Not sure if this is the best place to ask, but when I try to take a document from one place and try to insert it into another document, hitting Crtl-A, Ctrl-C or -X to cut it from Doc 1 then hitting Ctrl-V and pasting it into Doc 2 wipes out the margin setting arrows so I can't change the margins to match Doc 2. And my attempts to get around that screw up the formatting of the document. Any suggestions? Thanks.

I recently moved from a Firefox fork that supports Classic Theme Restorer to one that doesn't. Sigh. It was however a relief to discover that I could make most of the same UI changes myself with a bit of effort. The only major customization remaining is a traditional "page loading" animation in the right corner of the address bar, preferably a swirly or moving dots animation and not the hourglass or ping-pong dots. How is this do-able with current builds? Thanks.

Hi. I want to sync with my work pc (it used to work just fine but when I synced to a newer third pc- successfully- it just stopped). When i try to sign in on the work pc it asks me for the primary password which it then FAILS to recognise to allow me to proceed! What's going on? I can't even log onto sites with saved passwords anymore. Any help appreciated.

I AM SICK AND TIRED OF FIREFOX'S "HELP" PAGES CONSTANTLY REDIRECTING ME TO YET ANOTHER PAGE.

THERE IS NO EXCUSE OR REASON FOR MOZILLA'S FAILURE TO PROVIDE ACTUAL CUSTOMER SUPPORT FROM AN EMPLOYEE.

THERE IS NO EXCUSE FOR FORCING PEOPLE TO USE SOME KIND OF RIDICULOUS FORUM TO ASK QUESTIONS FROM OTHER USERS INSTEAD OF AN ACTUAL EMPLOYEE.

WHERE IS THE HELP AND CUSTOMER SUPPORT???? WHERE IS THE SUPPOSED FEEDBACK PAGE??? HOW DOES A PERSON ACTUALLY CONTACT FIREFOX???? WHAT'S THE PHONE NUMBER FOR MOZILLA OR FIREFOX??? THIS WEBSITE AND "CUSTOMER SUPPORT" NEEDS TO BE FIXED.

I am using DuckDuckGo with Firefox because I do not like auto suggestions filling up the search bar while I type. It's so annoying. I have ensured that Settings do not have auto complete in any way, but still they come. The only solution I can find on this website, which is Stop Auto Search in Firefox

There is a preference to change that back, but it does take a bit of work to find it because of the unusual name: (1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk. (2) In the search box in the page, type or paste handoff and pause while the list is filtered (3) Double-click the browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar preference to switch the value from true to false Success?

I had no success with it at all. Please, how can I stop this wretched feature? Thanks.

Hello!

I have been using this userChrome.css code to hide the tab bar if there is only one tab (on Windows):

tab:only-of-type, tab:only-of-type + #tabs-newtab-button {

   display: none !important;

}

#tabbrowser-tabs, #tabbrowser-arrowscrollbox, #tabbrowser-tabs > .tabbrowser-arrowscrollbox {
   min-height: 0 !important;

}

Since one of the recent Firefox updates, this code does no longer work. Maybe because there is a new element in the tab bar: A drop-down list at the right.

Any idea how to make the above code work again?

Peter

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox without WebEx there was addon which allowed to manipulate forms to prepare proper autocompletion data. This addon is not supported with WebEx anymore due to lack of proper functions. Instead Firefox Dev Team claims that mechanism built in current Firefox is enough for such tasks and mentioned addons are not needed. Seems it is wrong thinking.

I tried different approaches to save username for mentioned site but without success.

Hello, I have downloaded Firefox installer but I couldn't install it. It's giving issue that you need to start over but when i start over again it gives the same issue. I have some pending work to do on my blog so I nee to install it ASAP. How can i fix it? Please help me. Thanks

Well this happened after a Firefox Update with that i also suspect that using a User.js can aslo cause it would you like to look for the problem pls.

```js // /* You may copy+paste this file and use it as it is.

*
* If you make changes to your about:config while the program is running, the
* changes will be overwritten by the user.js when the application restarts.
*
* To make lasting changes to preferences, you will have to edit the user.js.
*/

/****************************************************************************

* Betterfox                                                                *
* "Ad meliora"                                                             *
* version: 107a1                                                           *
* url: https://github.com/yokoffing/Betterfox                              *

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/****************************************************************************

* SECTION: SECUREFOX                                                       *

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/** TRACKING PROTECTION ***/ user_pref("browser.contentblocking.category", "strict"); user_pref("privacy.trackingprotection.emailtracking.enabled", true); user_pref("urlclassifier.trackingSkipURLs", "*.reddit.com, *.twitter.com, *.twimg.com, *.tiktok.com"); user_pref("urlclassifier.features.socialtracking.skipURLs", "*.instagram.com, *.twitter.com, *.twimg.com"); user_pref("privacy.partition.always_partition_third_party_non_cookie_storage", true); user_pref("privacy.partition.always_partition_third_party_non_cookie_storage.exempt_sessionstorage", false); user_pref("beacon.enabled", false); user_pref("browser.uitour.enabled", false);

/** OCSP & CERTS / HPKP ***/ user_pref("security.OCSP.enabled", 0); user_pref("security.remote_settings.crlite_filters.enabled", true); user_pref("security.pki.crlite_mode", 2); user_pref("security.cert_pinning.enforcement_level", 2);

/** SSL / TLS ***/ user_pref("security.ssl.treat_unsafe_negotiation_as_broken", true); user_pref("browser.xul.error_pages.expert_bad_cert", true); user_pref("security.tls.enable_0rtt_data", false);

/** FONTS***/ user_pref("layout.css.font-visibility.private", 1); user_pref("layout.css.font-visibility.trackingprotection", 1);

/** RFP ***/ user_pref("browser.startup.blankWindow", false); user_pref("browser.display.use_system_colors", false);

/** DISK AVOIDANCE ***/ user_pref("browser.cache.disk.enable", false); user_pref("browser.privatebrowsing.forceMediaMemoryCache", true); user_pref("browser.sessionstore.privacy_level", 2); user_pref("browser.helperApps.deleteTempFileOnExit", true); user_pref("browser.pagethumbnails.capturing_disabled", true);

/** SHUTDOWN & SANITIZING ***/ user_pref("privacy.history.custom", true);

/** SPECULATIVE CONNECTIONS ***/ user_pref("network.http.speculative-parallel-limit", 0); user_pref("network.dns.disablePrefetch", true); user_pref("browser.urlbar.speculativeConnect.enabled", false); user_pref("browser.places.speculativeConnect.enabled", false); user_pref("network.prefetch-next", false); user_pref("network.predictor.enabled", false); user_pref("network.predictor.enable-prefetch", false);

/** SEARCH / URL BAR ***/ user_pref("browser.search.separatePrivateDefault.ui.enabled", true); user_pref("browser.urlbar.update2.engineAliasRefresh", true); user_pref("browser.search.suggest.enabled", false); user_pref("browser.urlbar.suggest.quicksuggest.sponsored", false); user_pref("browser.urlbar.suggest.quicksuggest.nonsponsored", false); user_pref("network.IDN_show_punycode", true);

/** HTTPS-ONLY MODE ***/ user_pref("dom.security.https_only_mode", true); user_pref("dom.security.https_only_mode_error_page_user_suggestions", true);

/** DNS-over-HTTPS (DOH) ***/ user_pref("network.dns.skipTRR-when-parental-control-enabled", false);

/** PROXY / SOCKS / IPv6 ***/ user_pref("network.proxy.socks_remote_dns", true); user_pref("network.file.disable_unc_paths", true); user_pref("network.gio.supported-protocols", "");

/** PASSWORDS AND AUTOFILL user_pref("signon.formlessCapture.enabled", false); user_pref("signon.privateBrowsingCapture.enabled", false); user_pref("signon.autofillForms", false); user_pref("signon.rememberSignons", false); user_pref("editor.truncate_user_pastes", false); ***/

/** ADDRESS + CREDIT CARD MANAGER ***/ user_pref("extensions.formautofill.addresses.enabled", false); user_pref("extensions.formautofill.creditCards.enabled", false); user_pref("extensions.formautofill.heuristics.enabled", false); user_pref("browser.formfill.enable", false);

/** MIXED CONTENT + CROSS-SITE ***/ user_pref("network.auth.subresource-http-auth-allow", 1); user_pref("pdfjs.enableScripting", false); user_pref("extensions.postDownloadThirdPartyPrompt", false); user_pref("permissions.delegation.enabled", false);

/** HEADERS / REFERERS ***/ user_pref("network.http.referer.XOriginTrimmingPolicy", 2);

/** CONTAINERS ***/ user_pref("privacy.userContext.ui.enabled", true);

/** WEBRTC ***/ user_pref("media.peerconnection.ice.proxy_only_if_behind_proxy", true); user_pref("media.peerconnection.ice.default_address_only", true);

/** GOOGLE SAFE BROWSING ***/ user_pref("browser.safebrowsing.malware.enabled", false); user_pref("browser.safebrowsing.phishing.enabled", false); user_pref("browser.safebrowsing.downloads.enabled", false); user_pref("browser.safebrowsing.downloads.remote.block_potentially_unwanted", false); user_pref("browser.safebrowsing.downloads.remote.block_uncommon", false); user_pref("browser.safebrowsing.blockedURIs.enabled", false);

/** MOZILLA ***/ user_pref("identity.fxaccounts.enabled", false); user_pref("browser.tabs.firefox-view", false); user_pref("dom.push.enabled", false); user_pref("permissions.default.desktop-notification", 2); user_pref("permissions.default.geo", 2); user_pref("geo.provider.network.url", "https://location.services.mozilla.com/v1/geolocate?key=%MOZILLA_API_KEY%"); user_pref("geo.provider.ms-windows-location", false); // WINDOWS user_pref("geo.provider.use_corelocation", false); // MAC user_pref("geo.provider.use_gpsd", false); // LINUX user_pref("geo.provider.use_geoclue", false); // LINUX user_pref("browser.region.update.enabled", false); user_pref("permissions.manager.defaultsUrl", ""); user_pref("webchannel.allowObject.urlWhitelist", "");

/** TELEMETRY ***/ user_pref("toolkit.telemetry.unified", false); user_pref("toolkit.telemetry.enabled", false); user_pref("toolkit.telemetry.server", "data:,"); user_pref("toolkit.telemetry.archive.enabled", false); user_pref("toolkit.telemetry.newProfilePing.enabled", false); user_pref("toolkit.telemetry.shutdownPingSender.enabled", false); user_pref("toolkit.telemetry.updatePing.enabled", false); user_pref("toolkit.telemetry.bhrPing.enabled", false); user_pref("toolkit.telemetry.firstShutdownPing.enabled", false); user_pref("toolkit.telemetry.coverage.opt-out", true); user_pref("toolkit.coverage.opt-out", true); user_pref("datareporting.healthreport.uploadEnabled", false); user_pref("datareporting.policy.dataSubmissionEnabled", false); user_pref("app.shield.optoutstudies.enabled", false); user_pref("browser.discovery.enabled", false); user_pref("breakpad.reportURL", ""); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.crashReports.unsubmittedCheck.autoSubmit2", false); user_pref("captivedetect.canonicalURL", ""); user_pref("network.captive-portal-service.enabled", false); user_pref("network.connectivity-service.enabled", false); user_pref("default-browser-agent.enabled", false); user_pref("app.normandy.enabled", false); user_pref("app.normandy.api_url", ""); user_pref("browser.ping-centre.telemetry", false); user_pref("browser.newtabpage.activity-stream.feeds.telemetry", false); user_pref("browser.newtabpage.activity-stream.telemetry", false);

/****************************************************************************

* SECTION: PESKYFOX                                                        *

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/** MOZILLA UI ***/ user_pref("layout.css.prefers-color-scheme.content-override", 2); user_pref("toolkit.legacyUserProfileCustomizations.stylesheets", true); user_pref("app.update.suppressPrompts", true); user_pref("accessibility.force_disabled", 1); user_pref("browser.compactmode.show", true); user_pref("browser.privatebrowsing.vpnpromourl", ""); user_pref("extensions.getAddons.showPane", false); user_pref("extensions.htmlaboutaddons.recommendations.enabled", false); user_pref("browser.shell.checkDefaultBrowser", false); user_pref("browser.newtabpage.activity-stream.asrouter.userprefs.cfr.addons", false); user_pref("browser.newtabpage.activity-stream.asrouter.userprefs.cfr.features", false); user_pref("browser.preferences.moreFromMozilla", false); user_pref("browser.tabs.tabmanager.enabled", false); user_pref("browser.aboutwelcome.enabled", false); user_pref("findbar.highlightAll", true); user_pref("middlemouse.contentLoadURL", false); user_pref("browser.privatebrowsing.enable-new-indicator", false);

/** FULLSCREEN ***/ user_pref("full-screen-api.transition-duration.enter", "0 0"); user_pref("full-screen-api.transition-duration.leave", "0 0"); user_pref("full-screen-api.warning.delay", 0); user_pref("full-screen-api.warning.timeout", 0);

/** URL BAR ***/ user_pref("browser.urlbar.suggest.engines", false); user_pref("browser.urlbar.suggest.topsites", false); user_pref("browser.urlbar.suggest.calculator", true); user_pref("browser.urlbar.unitConversion.enabled", true);

/** NEW TAB PAGE ***/ user_pref("browser.newtabpage.activity-stream.feeds.topsites", false); user_pref("browser.newtabpage.activity-stream.feeds.section.topstories", false);

/*** POCKET ***/ user_pref("extensions.pocket.enabled", false);

/** DOWNLOADS ***/ user_pref("browser.download.useDownloadDir", false); user_pref("browser.download.alwaysOpenPanel", false); user_pref("browser.download.manager.addToRecentDocs", false); user_pref("browser.download.always_ask_before_handling_new_types", true);

/** PDF ***/ user_pref("browser.download.open_pdf_attachments_inline", true);

/** TAB BEHAVIOR ***/ user_pref("browser.link.open_newwindow.restriction", 0); user_pref("dom.disable_window_move_resize", true); user_pref("browser.tabs.loadBookmarksInTabs", true); user_pref("browser.bookmarks.openInTabClosesMenu", false); user_pref("clipboard.plainTextOnly", true); user_pref("dom.popup_allowed_events", "click dblclick"); user_pref("layout.css.has-selector.enabled", true);

/****************************************************************************

* SECTION: FASTFOX                                                         *

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user_pref("nglayout.initialpaint.delay", 0); user_pref("nglayout.initialpaint.delay_in_oopif", 0); user_pref("browser.startup.preXulSkeletonUI", false);

/** EXPERIMENTAL ***/ user_pref("layout.css.grid-template-masonry-value.enabled", true); user_pref("dom.enable_web_task_scheduling", true); user_pref("layout.css.animation-composition.enabled", true);

/** NETWORK ***/ user_pref("network.ssl_tokens_cache_capacity", 32768); user_pref("network.dnsCacheEntries", 20000); user_pref("network.dnsCacheExpiration", 3600); user_pref("network.dnsCacheExpirationGracePeriod", 240); user_pref("network.buffer.cache.size", 262144); user_pref("network.buffer.cache.count", 128);

/** GFX ***/ user_pref("gfx.webrender.all", true); user_pref("gfx.webrender.precache-shaders", true); user_pref("gfx.webrender.compositor", true); user_pref("gfx.canvas.accelerated", true); user_pref("gfx.canvas.accelerated.cache-items", 32768); user_pref("gfx.canvas.accelerated.cache-size", 4096); user_pref("gfx.content.skia-font-cache-size", 80); user_pref("image.cache.size", 10485760); user_pref("image.mem.decode_bytes_at_a_time", 131072); user_pref("image.mem.shared.unmap.min_expiration_ms", 120000); user_pref("layers.gpu-process.enabled", true); user_pref("media.memory_cache_max_size", 1048576); user_pref("media.memory_caches_combined_limit_kb", 2560000); user_pref("media.cache_size", 2048000); user_pref("media.cache_readahead_limit", 9000); user_pref("media.cache_resume_threshold", 6000);

/** CACHE ***/ user_pref("browser.cache.memory.max_entry_size", 153600);

/****************************************************************************

* SECTION: SMOOTHFOX                                                       *

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// see https://github.com/yokoffing/Betterfox/blob/master/Smoothfox.js // Enter your scrolling prefs below this line: // recommended for 60hz displays user_pref("general.smoothScroll", true); // DEFAULT user_pref("mousewheel.default.delta_multiplier_y", 275); // 250-500 /****************************************************************************

* START: MY OVERRIDES                                                      *

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// Enter your personal prefs below this line:

/****************************************************************************

* END: BETTERFOX                                                           *

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