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  • Archived

I've been locked out of Sync. Found recovery codes, but they don't work. Is there any way to gain access?

Hello, Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefo… (read more)

Hello,

Yesterday I got signed out of my Firefox Sync and when I tried logging in, I realized I don't have Firefox in my authenticator app any longer. I have found Firefox recovery codes, which were issued in 2019 when I enabled 2FA, however when I try using them I get "Recovery code not found."

Can these recovery codes be used to prove my account ownership, even if I somehow generated new codes after 2019 but didn't save them (which I doubt, but it's not impossible) ?

I am not logged in on any other device so I cannot disable the 2FA that way. Is there any hope?

Asked by tagree 1 year ago

Last reply by TechHorse 1 year ago

  • Solved
  • Locked
  • Archived

request to unlock Facebook locked Facebook account

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Fac… (read more)

Hello dear Facebook team my Facebook account has been locked it has problem regarding confirmed identity i have nothing to confirm my safe please help me to unlock my Facebook account name ma ka laadla my

Asked by mdjamshed17240 2 years ago

Answered by Paul 2 years ago

  • Archived

Firefox Send Tab/Link to Device not working

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on Ma… (read more)

The Send Tab/Link to Device feature only works in one direction, from iOS to MacOS. iOS to iOS never receives, although the popup says it sent. I'm using Firefox 98 on MacOS and iOS. I have a Windows 10 PC which can't receive or send tabs/links as well but I'll limit it to the Apple devices for the moment.

Sync and notifications are enabled on Laptop, iPhone, and iPad. I've de-synced and re-synced each device separately and together. I've attempted to send between each device separately and all together.

Neither iOS device can receive tabs/links from one another, nor send to each other. Laptop can receive tabs/links from both iPhone and iPad, but not send to either.

Each time I re-sync an iOS device I get a notification on the Laptop saying that "this computer is now connected with Firefox iOS". But still nothing works.

Asked by generalistpro 2 years ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Can't sync firefox custom preferences

I know there's [[an article|https://support.mozilla.org/en-US/kb/sync-custom-preferences#w_sync-custom-preferences]] on how to sync custom preferences. I wanted to sync m… (read more)

I know there's [[an article|https://support.mozilla.org/en-US/kb/sync-custom-preferences#w_sync-custom-preferences]] on how to sync custom preferences. I wanted to sync my toolbar customizations and some other preferences like disabling disk caching. And I don't even have other firefox instances, instead I just want to sync only on one device, so that I can continue the same setup when I signin later on the same device.

I've tried to add services.sync.prefs.sync.browser.uiCustomization.state, "services.sync.prefs.sync.browser.cache.disk.enable" and set it to true. But it doesn't work. What am I missing? No one seems to address this. May I am missing something.

Asked by Prince Cooper 1 year ago

Answered by Prince Cooper 1 year ago

  • Archived

Imported logins are not syncing

I imported logins into my Firefox account from MS Edge. I enabled Sync. When I signed in on a new device with my Firefox account, there are only two logins showing up. It… (read more)

I imported logins into my Firefox account from MS Edge. I enabled Sync. When I signed in on a new device with my Firefox account, there are only two logins showing up. It looks like the logins that were imported are not syncing.

I have already forced a sync using "Sync Now" in the profile menu on both devices. It has been about 10 minutes with no additional logins being synced yet.

Any help is appreciated. Thank you!

Asked by bbaas 1 year ago

Last reply by bbaas 1 year ago

  • Archived

how to fill synced password in an android app

What is the process to sync a password saved in firefox to an android app. I have synced windows and android FireFox passwords but I can't seem to develop a process to us… (read more)

What is the process to sync a password saved in firefox to an android app. I have synced windows and android FireFox passwords but I can't seem to develop a process to use the password in an app for a specific program. I have the latest update to windows 10, FireFox and Android Norm Brown

Asked by normbrown 1 year ago

Last reply by Paul 1 year ago

  • Archived

How do i log out on other devices out that i don't own anymore/ that are broken

Hello! (Ok, i know that this sound wierd but) Is there any way to remotely log out on a broken / unavaileble device? Cheers, - Flamingo xoxo <3 … (read more)

Hello!

(Ok, i know that this sound wierd but)

Is there any way to remotely log out on a broken / unavaileble device?

Cheers, - Flamingo xoxo <3

Asked by p.manu2072 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

"What precisely does “sync” mean with respect to transferring Firefox information between devices?

I’ve not had much success with my online searches to learn the details about what takes place when Firefox syncs browser information across devices. To keep things simpl… (read more)

I’ve not had much success with my online searches to learn the details about what takes place when Firefox syncs browser information across devices. To keep things simple, assume I interested only in syncing bookmarks and staying within the Firefox environment, i.e., no syncing to another browser. Please note that I am NOT asking for help in setting up Sync on different devices or in how to turn Sync on and off. Rather I am seeking help to understand what “sync” means, that is, the details of the sort of information transfers that take place between individual devices and the Firefox Sync server.

Here’s what I currently understand. After signing in to my Firefox account on Device 1, setting up syncing on that device, specifying that I want only bookmarks to be synced, and turning syncing on, the set of bookmarks on Device 1 is sent to be stored on a Firefox server. After that, whenever one is signed in to the Firefox account on Device 1 and syncing is turned on, any changes to the bookmarks on Device 1 will "automatically" (but I don't know how quickly) end up being reflected in the set of bookmarks stored on the server. Fine so far.

In addition to Device 1 I have another device, Device 2 which has not been set up for Firefox Sync. It has its own set of bookmarks. Some of them are also on Device 1, some are not. I sign into my Firefox account on Device 2 and set up syncing on it. I follow the steps for doing this in https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer, “Connect additional devices to Sync.” I then click Sync Now. OK, now what happens?

1A. Do the bookmarks in Device 2 get added to the bookmarks stored in the Firefox Sync server? 1B. Do the bookmarks NOT in Device 2 get deleted from the bookmarks stored in the Firefox Sync server?

OR

2A. Do the bookmarks stored in the Firefox Sync server get added to the bookmarks in Device 2? 2B. Do the bookmarks NOT stored in the Firefox Sync server get deleted from the bookmarks in Device 2?

After whatever transfers of bookmark between Device 2 and the Firefox Sync server take place, and assuming that I’m still signed in to my Firefox account on Device 1 and that syncing on that device is still turned on, what sort of transfers of bookmarks takes place between the new set of bookmarks stored in the Firefox Sync server and the set of bookmarks already on Device 1?

3A. Do the bookmarks then present in the Firefox Sync server get added to the bookmarks in Device 1? 3B. Do the bookmarks no longer in the Firefox Sync server get deleted from the bookmarks in Device 1?

Finally, what happens to the set of bookmarks in Device 1 and Device 2 if I’m simultaneously signed in to my Firefox account, syncing is turned on in both Devices 1 and 2, and a bookmark is a) added to either device OR b) deleted from either device?

I’m sorry this message is so long, but I’ve wanted to be clear about the things I don’t understand in regard to Firefox Sync. I’d really appreciate what anyone can say to help me clarify these points. Thanks so much.

Asked by lbecker 1 year ago

Answered by Paul 1 year ago

  • Archived

Autofill Password Prompt Not Working

Hello, the firefox autofill for apps on my android phone is not working properly. I have firefox selected in autofill service. I have 'autofill in other apps' selected as… (read more)

Hello, the firefox autofill for apps on my android phone is not working properly. I have firefox selected in autofill service. I have 'autofill in other apps' selected as well. Sometimes the 'search firefox' prompt appears. When it does I usually have to use biometrics to log in, restart the desired app, and search for the password when prompted again. If I have gotten this far, I am often only able to input the username and not the password. Is there a way to manually pull the prompt? Is there a way to copy the password from the android password manager once it is pulled up? Thank you

Asked by drexel.r.king 1 year ago

Last reply by Paul 1 year ago

  • Archived

Autofill

Firefox used to autofill every password i saved for whatever app i saved it for. Now Firefox will no longer fill in these apps. I have done all the end of support steps a… (read more)

Firefox used to autofill every password i saved for whatever app i saved it for. Now Firefox will no longer fill in these apps. I have done all the end of support steps and yet still nothing happens. Starting to look at other browser options at this point if I cant get passwords to fill in without that unlock Firefox bar popping up.

Asked by Robert 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

How do you sync multiple profiles across multiple devices?

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices: 1. Pers… (read more)

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices:

1. Personal laptop 2. Work laptop

I'd like to keep my bookmarks, history, addons etc separate, but be able to access my work environment when working from home on my personal laptop. I've read a lot about profiles and sync and multi-account container but I'm still confused as to how I achieve what I'm trying to do.

Having multiple profiles on one device is straightforward. But AFAIK if I attach two profiles to the same sync account, and try to sync both between two devices, it will only sync one of the profiles (and then merge everything if I try to sync the other). And if I have two separate sync accounts (work and personal), each with a single profile, I can't switch between them without also merging everything. How does one achieve this then?

Asked by tom.saunders90 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Synced Firefox browser password deleted on on One PC now deleted everywhere! HOW TO RESTORE?

Hi So I had an old PC which somone wanted to use, I forgot that I was logged in on the fireforx browser so I deleted all the cookies, browser history and saved password, … (read more)

Hi So I had an old PC which somone wanted to use, I forgot that I was logged in on the fireforx browser so I deleted all the cookies, browser history and saved password, however forgot it was on my account so when I started using my PC today...passwords where not showing up and realised I deted them all and its now synced acoss all my devices...

Can I restore all the password?

Asked by priyesh1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

cannot set one password for same account on two laptops

I'm going around in circles! I have a new second laptop onto which I have just installed Firefox and I would like to sync with Firefox on my original laptop, but when I u… (read more)

I'm going around in circles! I have a new second laptop onto which I have just installed Firefox and I would like to sync with Firefox on my original laptop, but when I use the email & password for my Firefox account, it says wrong password, so I go back to my original and confirm that he email & password for my Firefox account is indeed correct. I thus click forgot & rest password on my new laptop and successfully register it as my Firefox account. However, when I go back to my original laptop, I find I have been looged out, and when I try to sign in, it says wrong password! I have gone back & forth resetting the password, and every time it's the same. can you help please?

Asked by MrTomFizz 1 year ago

Last reply by MrTomFizz 1 year ago