All Products Support Forum

I tried to get a Account recovery key. When I enter the password it responds that it it is not correct. This is the password I have for my account. Why is this happening?

I haven't been able to use Java Script ever since I got Firefox. Last update I got it said type about:config and then I'll be careful, I promise! I put both them in and nothing at all. Please help!

Firefox is my default browser. I am sure that I have literally dozens of site logins that use my primary email address as the ID or as a recovery email (including Firefox itself). I now want to use a different email address (gmail or something more generic), since there's a slight possibility that my current email provider may not exist in the future. Is there a way to get Firefox to give me a complete list of all website logins that use this specific email address? (I don't care about passwords, I just need to know which sites I have to change.)

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

I am trying to block out the new little "stick marks" that post while I try to log on to a site that that I need to "google" and log on to. I tried to sign out of all the "outside sites" that want to log on, but there are sites that I need to log on to and have done this in the past. I usually go to these sites because they are important to my transacting business, accessing my bank, places I pay my bills, etc. If I want to get to these and order or pay a bill, I have to unblock each one of them??? How do I do that? If a credit company wants to contact me, they cannot do this even if we have contacted each other previously? Really?

How do I undo this already-marked system and get out of it? As you can guess, I am old and not up with the times. Please simplify your answers so a not-technical person can understand it.

When I log into my bank account and verify via a security code, it will ask me to save my Device Name. The problem is Firefox responds as "My Firefox 03/21/2023 01:34 PM" instead of my real computers name. Since the time always changes, even if I save it, it will never be unique. That means I will be asked to verify every time I log in. How can I make Firefox present my computer name instead of "My Firefox" followed by a date and time stream?

I have two email accounts I access via TB. Each has its own smtp server. Upon migrating to 102.8 I cannot keep them separate, it forces the latest one that I edited to be the default one and operate for both accounts, which impairs my ability to send emails efficiently. How can I handle this? Thank you.

The one killer feature Safari on a Mac has that keeps me from fully embracing Firefox is its integration with Messages for two factor security codes sent via text. In Safari, you don't have to jump over to Messages to copy and comeback to paste the code into the field. A box drops down under the field you can click on to autofill the code right there on the webpage.

Does Firefox have this ability somewhere or are there plans to add it soon? I seem to have read that Apple allows third party apps to add this integration since Big Sur.

Hi All, We need to manage Firefox extension based on this mozilla documentation https://github.com/mozilla/policy-templates#extensionsettings in gpo it is working as expected. in Intune https://github.com/mozilla/policy-templates#windows-intune-50

OMA-URI:

./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox~Extensions/ExtensionSettings Value (string):

<enabled/> <data id="ExtensionSettings" value=' {

 "*": {
   "blocked_install_message": "Custom error message.",
   "install_sources": ["https://yourwebsite.com/*"],
   "installation_mode": "blocked",
   "allowed_types": ["extension"]
 },
 "uBlock0@raymondhill.net": {
   "installation_mode": "force_installed",
   "install_url": "https://addons.mozilla.org/firefox/downloads/latest/ublock-origin/latest.xpi"
 },
   "https-everywhere@eff.org": {
   "installation_mode": "allowed"
 }

}'/>

it is not working. event log shows: MDM ConfigurationManager: Command failure status. Configuration Source ID: (A99D19EE-CBD9-4A8B-8831-06E2299A3D22), Enrollment Name: (MDMDeviceWithAAD), Provider Name: (Policy), Command Type: (Add: from Replace or Add), CSP URI: (./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox~Extensions/ExtensionSettings), Result: (The system cannot find the file specified.).

Can you help me with this, please?

Thank you Michael

Hi there,

I am the product manager of a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?

Best wishes,

Anthony

I am plagued with multiple spam messages every hour. I get 30-40 per day every single day, day after day after day. The spammer is clever and has managed to elude being caught by the Bayesian filtering of both Gmail and Thunderbird so they pretty much all end up in my 'Inbox'. ( he is spoofing the sending domain with 128 random characters so no two messages are ever seen to be from the same sender). Very frustrating!! But there is a possible way to trap and discard this trash **IF** I can use Unix style regular expression wild cards in my filter rules.

 My question is this --- when setting up a new email filter in Thunderbird, what (if any) wild cards are supported in the "Sender Contains" argument field?  For example can I use ".........." to match any 10 character string?   I need to be able to specify the number of characters I want to match, so something like "*" would not work since it matches without regard to the number of characters.   I need to specify how many characters are to be matched.

I can supply details as to why this is needed, but I won't bore you with the details unless you ask.

Thanks for any input.

 John Moses

Hello

I am looking for a way to disable the QUIC protocol in Firefox by GPO. I got your latest AMDX templates but I don't see the option to modify network.http.http3.enabled.

Either an AMDX template with this option or a Registry will do the trick

Thanks

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Remember search and form history. This setting always resets to false after the latest two FireFox updates and I need to enable it again.

After logging out and back in the setting is disabled again. I've removed all plugins and extensions I've added and the issue persists.

I've tried Places Database : Verify Integrity but the issue persists on very Restart or loggin. In the past I've even removed FireFox with a 3rd party uninstaller to remove all remnants of FF but, as a very long term user of FF (right from the early Win XP days), this issue pops up from time to time and it's really starting to become extremely annoying.

Apart from Refreshing FF or the total nuke and reinstall option, what else can be done to stop this issue?

Thanks.

I have tried to change my Firefox password several times because I would like to use a new one. Each time, I receive a red banner that says “Incorrect password.” I have tried different browsers on my computer, in private mode, and on my phone - same problem each time. I know for a fact that the current password I’m entering is not incorrect, because I’ve used it to sign in today. Please help - I would prefer not to have to reset my password.

Thank you!

Looks like the new Thunderbird updated, after it relaunched my Thunderbird wont open to my email accounts. I get a pop up Windows Security alert that shows an email address of an old account I don't use now and a password I can't remember as it was 5 years ago. I have no way to get new one as it was company email I do not work for now.

Thing is now I can't get past that pop up alert for an old account to make Thunderbird launch as normal. Any ideas please? Photo below.

Hi all,

I have stumbled upon an issue. I am running the 111.0 (64-bit) Firefox desktop version and I have deactivated all telemetry options under 'Firefox Data Collection and Use'.

However, the browser keeps attempting to send telemetry data, calling: "incoming.telemetry.mozilla.org", which I have blocked with custom DNS filtering.

I am quite disappointed by this and somewhat perplexed that this is happening given that the browser doesn't seem to be respecting the fact that I disabled all 'Firefox Data Collection and Use' options? Why is this happening and how can I fully deactivate telemetry collection beyond this?