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Apologies, searched on help and saw older 2022 messages and attempted to correct but have had no success. My Thunderbird updated on March 4 version 115.8.1 and I have Windows Defender running somewhere in background..

Past week or two I will get intermittent error message "Failed to connect to server IMAP.Googlemail.com" seemed to clear on daily restart of PC Windows 10, now 100% frequency when Thunderbird opens or when I attempt "file-get new message for......"

If I attempt compose send a message I get the message, "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or ........"

Thanks for any assist and guidance. Tim

On one web site (see attachments), my location is being detected as being outside USA while using firefox desktop browser, yet on the same computer, my location is being correctly detected as being inside USA.

You will see the asian words. When I change the pull dawn tab ("Saudi Arabia") to "USA", the asian lettering does not convert to English.

Not sure how to fix this.

Hi, I've upgraded to Windows 11 today and couldn't open Firefox since. Things I've already tried:

• Reinstall Firefox and delete all old files (Appdata & Program files)
• sfc /scannow and DISM.exe /Online /Cleanup-image /Restorehealth
• Windows compatibilty mode
• Firefox Troubleshoot mode won't open either
• ipconfig /release & /flushdns & /renew
• netsh int ip reset & netsh winsock reset

When opening Firefox in any way, i get a white window/just the window border which immediatly closes. When trying to start troubleshoot mode, the small window has the same issue.

I also checked the crashlogs and none were generated. The Windows event-logger also has no entries.

BTW: Here is a video of whats happening: https://youtu.be/AJP4rqZFxlY

I have no idea what to do - send help please.

Hi, I cannot get my outgoing connection to work. I have had message that said my incoming was ok but I cannot see any incoming mail, (TB locks up and says do not retry or the like). I have deleted TB and re-installed Ver. 115.8.1 (64 bit). I am using Win 10 on an older desktop. I have no difficulty getting and sending using Google mail account, I can log in and out without any problem. After a new TB install I enter my Name, my email address and Google password. Remember password is checked. I select POP, (a few times imap), incoming says pop3 SSL/TLS and POP.gmail.com For outgoing it says SMTP SSL/TLS and smtp.gmail.com and user name is my Google email address. I click "continue". NEXT; I get the popup showing a busted robot says user name or password not correct. On occasions I have seen the system searching for a password. Ultimately it may say contact supplier or the like. I have been down for 6 weeks and want to get back to TB, help will be appreciated. Bill bill.geneau@gmail.com

Hi.

Ever since I upgraded to version 123.0.1, I am constantly getting slowness on websites stuck in "Performing a TLS handshake..." Eventually the websites load, but it's frustrating. I have read about the various solutions and have tried the following: Disabled IPV6 Refreshed Firefox Reloaded Firefox Disabled and removed all extensions Restart in safe mode Create new profile

This was not happening in version 122 and before. Microsoft Edge does not have this problem, but I prefer to use Firefox. I am running Windows 11 Pro. Any ideas?

Thanks

I've been using TB since the beginning, so like 20 years now, congrats! (to me 😜) Now I have at least 10 accounts and hundreds of folders and everything was fine until I started archiving some old messages in one account, and TB began creating new archive folders like YYYY/YYYY-MM which were being included in the Global Search/indexer by default. So I went to the properties of each folder and unchecked the option to include it in the Global Search results. I could see in the Activity Monitor the indexing of that folder would stop and go on to the next one, until I disabled all 12. Now TB is indexing over 100,000 messages but it doesn't say what folder these are in, I can't seem to find it.

What I did find is the global-messages-db.sqlite database which, after closing TB, I made a backup of, then I found the folderLocations table with hundreds of rows and the IndexingPriority column which had various values of: -1, 20, 40, 50, and 60. I set them all to -1 and TB is still trying to index over 100,000 messages somewhere. Where? and how to stop its madness?!

I have a new installation of Ubuntu 22.04 on my 2015 Lenovo IdeaPad 300. I have a new SSD HD 1 TB in size and it should work, however, Firefox keeps crashing. Other apps are crashing too.

MacOS Catalina - Tbird, latest update, was working fine for months up until this morning. I have my primary email account set up as well as a few gmail accounts. The gmail accounts got new mail but my primary did not.

I switched to a new user account on the Mac and set up a tbird there using Imac. That works just fine, so I know my isp is working correctly.

Long and short, I restored my profile back to last night 5pm but that didn't fix. I tried restoring back to a week ago, no go. Then I restored the entire ~/Library/Thunderbird folder, no go.

Finally just created a new imac account which is reading emails now just fine but it's using up too much isp server space so I want to go back to the POP arrangement as before, using the previous profile. Are there other bits to restore to besides ~/Library/Thunderbird?

Thunderbird for some reason changes the content of some older emails to code language. It also exchanges the date and the content of the subject line randomly with that from other older emails. When I view the same emails in my Gmail account everything displays correctly. I have tried rebooting with add-ons disabled but the problem persists. i am not sure what to do ... can you help of give me a clue?

This is an example bit of the type of code that is displayed:

--b1_d4928e764f3691b0736bdacc3fa67cb0--

From Delivered-To: davidmreinbold@gmail.com Received: by 2002:a05:7010:95c5:b0:376:3a62:a6d5 with SMTP id y5csp1672807mdp;

       Thu, 24 Aug 2023 17:56:12 -0700 (PDT)

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       Thu, 24 Aug 2023 17:56:12 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1692924972; cv=none;

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ARC-Authentication-Results: i=1; mx.google.com;

      dkim=pass header.i=@p.simplywall.st header.s=s1 header.b=HRqPYBie;
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      dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=simplywall.st

Return-Path: <bounces+22735333-8ae3-davidmreinbold=gmail.com@e.p.simplywall.st> Received: from o3738.e.p.simplywall.st (o3738.e.p.simplywall.st. [149.72.113.159])

       by mx.google.com with ESMTPS id n3-20020a0c9d43000000b0064d99904e01si343559qvf.32.2023.08.24.17.56.12
       for <davidmreinbold@gmail.com>
       (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128);
       Thu, 24 Aug 2023 17:56:12 -0700 (PDT)

Received-SPF: pass (google.com: domain of bounces+22735333-8ae3-davidmreinbold=gmail.com@e.p.simplywall.st designates 149.72.113.159 as permitted sender) client-ip=149.72.113.159; Authentication-Results: mx.google.com;

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      dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=simplywall.st

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=p.simplywall.st; h=content-type:from:mime-version:subject:reply-to:x-feedback-id:to:cc: content-type:from:subject:to; s=s1; bh=of8TA5nxRvgeqefEJezYhBRjJL0WB9k2oSF+llBW2Qo=; b=HRqPYBie/mPWjCsLF6/FvSzFAutmI9I/AzXgA0PjlvOXE957ZB5N6uDO4UnLMfth+yJX MUXJrKoqtJnruLIwTdBFg17yq7YvlF2VYaYJ+f7sUvC18yIr1XbFWpwl/81JHISgLTJ2cO AQ0b13rq042yBMCzFrDTcj9XmJy9pdsX+CraR55V/ZRH7LHWgqEJV6w2QtpZ+aoLhQMxUE h72jMpB1g30490ut07VDB9+KRJAD+gJ8CNjO+fbZosDeR4yur52hhKEdyjWq9Nio+AEjZg nB2CjhgT9XLvn1fiJAEQ4csYSBs7jueF4VnDrL7vTosX7V0o1NuSwac/h5iVGcBg== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendgrid.info; h=content-type:from:mime-version:subject:reply-to:x-feedback-id:to:cc: content-type:from:subject:to; s=smtpapi; bh=of8TA5nxRvgeqefEJezYhBRjJL0WB9k2oSF+llBW2Qo=; b=EYD/lU3CLwwnKxAP7/bQhkw54ofCDd8kic7w80ii5GTS101uTXd36xo64HlYBqy40PEk zR3frmK/reUE3ymf1PFh4fr51ZxPy4JiH6kBnRu4ulfKCj5kMbaHUad4Ar34vPAloNMafH EzbKxAnq1TX8dtIYVMAbPjVuPBWr+9AeE= Received: by filterdrecv-b5c88f959-x6xv7 with SMTP id filterdrecv-b5c88f959-x6xv7-1-64E7FC2C-11

       2023-08-25 00:56:12.161906152 +0000 UTC m=+9162978.173324517

Received: from MjI3MzUzMzM (unknown) by geopod-ismtpd-16 (SG) with HTTP id FGELy1s1TzirOSx6CteOLg Fri, 25 Aug 2023 00:56:12.135 +0000 (UTC) Content-Type: multipart/alternative; boundary=f50473f2ea86807b43f5fdbfbc8d70f9abfc18e1e2912d7f71c6e54c1b6c Date: Fri, 25 Aug 2023 00:56:12 +0000 (UTC) From: Simply Wall St <no-reply@p.simplywall.st> Mime-Version: 1.0 Message-ID: <FGELy1s1TzirOSx6CteOLg@geopod-ismtpd-16> Subject: RRL: Full year 2023 earnings released: AU$0.032 loss per share (vs

AU$0.018 profit in FY 2022)

Reply-To: support@simplywallst.com X-Feedback-ID: 22735333:SG X-SG-EID:

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To: davidmreinbold@gmail.com X-Entity-ID: nGlSpywtD76gfoez5CrTng== X-Antivirus: AVG (VPS 230824-0, 8/24/2023), Inbound message X-Antivirus-Status: Clean

--f50473f2ea86807b43f5fdbfbc8d70f9abfc18e1e2912d7f71c6e54c1b6c Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Mime-Version: 1.0

I'll try again because I would like to continue using Thunderbird. Many times over the past months I have tried to find the answer to this problem. When I click on a link in email it no longer loads my browser. My only option is to right click on the link, copy, then run my browser and paste it. I use Google Chrome, but have tried Edge, Firefox and other browsers and the result is the same. This would suggest the problem is somewhere in my Thunderbird settings. I'm trying to be patient and ask you to be the same. If this problem ever gets solved, I'll begin sending a donation.

   I'm using Chrome on Windows 10 on a desktop computer.  
   My wife also uses Chrome but, on Windows 11 on a desktop computer.  She has no problem with her Thunderbird links.  
   I look forward to any help anyone has to offer.

Sincerely, Jim Archibald, Edmonton, Alberta, Canada

Po instalacji Thunderbird na Windows 11 i skonfigurowaniu poczty, nie mogę posortować maili ani dodać kolumn ponieważ nie mam (nie wyświetlają się) nagłówki kolumn. Widać to na załączonym obrazku (zrzucie). Nie znalazłem gdzie włączyć taką opcję. Proszę o wsparcie.

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. How can I get the Windows key to work normally without closing down and exiting Thunderbird?

Hi. I am running a 3 monitor setup and I like to keep open quite a few tabs. And two windows of Firefox. So two Firefox instances with several tabs on each. But because it eats a lot of memory, I have to close and reopen Firefox from time to time. And to my annoyance, sometimes it "forgets" about one of the windows. So opens only one instead of both. Therefore I loose some quite important tabs. Any suggestions on how to fix this? Thank you.

Hi Guys,

I have one email account in TB, called 'Mail'. A few days ago an account appeared in the folder list. It has the name of my email provider and 2 folders called Inbox and Deleted. New mail arrives in this new inbox. I've attached a screenshot.

As far as I know, I didn't do anything to create this new account. Does anyone know how to remove this account (Posteo) and get my mail in my original account (Mail)?

Thanks, Richard

Hi!

For a few weeks now I've had the problem that my Mozilla Firefox browser keeps crashing or hanging (the image goes black, needs to be updated or then crashes completely). This happens regardless of the website you open (e.g. google maps, mymaps, canva, instagram, google sheets, google drive, amazon, etc.).

Here are some of today's about:crashes IDs: bp-eee64bce-504e-4b09-bd26-d74a40240303 bp-aebd34b7-cdc1-49bd-9090-ca6b00240303 bp-b0970e4e-7f08-4672-9a4d-ca16f0240303 bp-14ded6d2-b81a-4d76-b79a-26b000240303 bp-d751619a-ce2f-4ffa-817d-0557c0240303 bp-27d145c4-4ef7-481d-9ffa-12e570240303

I already checked my RAM with memtest86. There were no errors. My tribers are updatet and I use Avast Antivirus & Cleanup Premium.

Do you have any idea, why this happens?

Kind regars, Minnie

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.

   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.

   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.

   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.

   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.

   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Hello, I've written to You in below topic: https://support.mozilla.org/en-US/questions/1435807

We've fixed it just as You've instructed us.

But we've still got problem with sending and saving emails. Some messages (not always, just in some periods of time), are not sent and not saved in sent messages. We've had this problem yesterday and now I don't know what has been sent and which were not.

Waiting for your reply. Best regards