Showing questions tagged: Show all questions
  • Solved

Cannot create existing account - page gets stuck at sign in / password check

This has only occurred with the newest release. I have uninstalled and reinstalled NUMEROUS times. What is happening is that with ANY gmail account (does not occur with … (read more)

This has only occurred with the newest release. I have uninstalled and reinstalled NUMEROUS times.

What is happening is that with ANY gmail account (does not occur with any other email accts, so it's not an issue of I'm doing something wrong), when I go to check the password and it is supposed to log into Gmail to ALLOW THUNDERBIRD blah blah blah, the local host window is black and never does anything.

I have checked the NUMEROUS other people who have the same issue, and seen a long list of supposed solutions, so to help anyone who attempts to help, please know:

Yes, I've deleted my profile in app data and started over Yes, I have removed the duplicate account Yes, I've uninstalled and reinstalled Yes, I have also deleted all instances of Thunderbird Yes, I have tried to add a 1 to combat the duplicate account Yes, I have tried to open the allow local link on a browser Yes, I have it as OAUTH2 Yes, I have retested and manually configured Yes, I've installed an older version of Thunderbird (still doing it) Yes, I've tried all other gmail accounts

It's obvious to me that this is a major issue that a ton of people are experiencing, but no one has seemed to truly find a fix.

But please, if ANYONE can come up with something that works, help. Because I work from home w/numerous companies and I need Thunderbird to check all those emails regularly!!

Asked by kemblue 1 day ago

Answered by david 1 day ago

  • Solved

I can't Download any photo from by firefox

Hey! I can't Download any photo from right-click and => Save file as... When I press "Save file as..." there's no ant event or something, It's like Button but with out… (read more)

Hey! I can't Download any photo from right-click and => Save file as... When I press "Save file as..." there's no ant event or something, It's like Button but with out any action.

I use Ubuntu "Ubuntu 22.04.1 LTS" Firefox version 107.0.1

I need help please...

Asked by KUJI8 2 days ago

Answered by KUJI8 1 day ago

  • Solved

Blocked from extracting canvas data because no user input was detected.

Hi, I'm using 0penlayers and with this online example : https://openlayers.org/en/latest/examples/export-map.html when clicking "Download PNG" button I get the following … (read more)

Hi, I'm using 0penlayers and with this online example : https://openlayers.org/en/latest/examples/export-map.html when clicking "Download PNG" button I get the following message in Firefox console : "Blocked https://openlayers.org/en/latest/examples/export-map.html from extracting canvas data because no user input was detected." And the image downloaded is incorrect. I have no Firefox user message asking for permission to canvas access. I'm using Firefox 107.0.1 (64 bits) Mozilla Firefox Snap for Ubuntu canonical-002-1.0

With Firefox on windows or android the example is working fine. On the example web page there is the javascript code using the canvas.

Bye !

Pierre.

Asked by ooioo1 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

Firefox insta-crashing on startup. Hanging on opening in troubleshoot mode, then crashing after 20 seconds.

Good evening. I'm seeking some help with an issue I'm having with Firefox. As stated above, Firefox insta-crashes on startup. Hangs on opening in troubleshoot mode, then … (read more)

Good evening. I'm seeking some help with an issue I'm having with Firefox.

As stated above, Firefox insta-crashes on startup. Hangs on opening in troubleshoot mode, then crashes after another 20 seconds and asks me to submit a report.

I believe this may have to do with the amount of tabs I had open when last using the browser. This morning I opened it up with about 7.8k tabs, and then closed it after adding another hundred. After trying to open the browser again, that's when the issues started. Until that point, the browser had been responsive and stable.

I've tried doing fresh installs of the browser and inserting the old data from the old profile, restoring to yesterday, and even trying without internet connection.

I have a Ryzen 5600X and 32GB of RAM, so I do not believe system resources are an issue.

Attached are some images. If any help could be provided, that'd be much appreciated.

Asked by Jon 4 days ago

Answered by cor-el 3 days ago

  • Solved

Garbled font issue not solved with other solutions

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing web… (read more)

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

Asked by Mitchell Campbell 2 days ago

Answered by cor-el 2 days ago

  • Solved

Can't send email

There is no way to send emails from Thunderbird. The only way I have found is to go to File - New - Message, which is a real faff compared with the write option, which ha… (read more)

There is no way to send emails from Thunderbird. The only way I have found is to go to File - New - Message, which is a real faff compared with the write option, which has disappeared.

Asked by Hakker 2 days ago

Answered by gp 2 days ago

  • Solved

Microsoft 365 SMTP server intermittently rejecting connections

I've been running Tbird on Windows for many years. About 2 weeks ago something changed, either in Tbird or at Microsoft, which stops me from sending to the Office 365 SMT… (read more)

I've been running Tbird on Windows for many years. About 2 weeks ago something changed, either in Tbird or at Microsoft, which stops me from sending to the Office 365 SMTP server. I can send and receive using Outlook on the Office website, but I can't send locally from Tbird. Error message screenshot herewith. I have tried every possible permutation of server settings, which currently are:

Server name: smtp.office365.com Port: 587 Security: START/TLS Authentication: OAuth2

MS support says these are correct, and they are at wits' end to understand what is going on. They asked me to ask Tbird support, so I am.

I should add that at about the same time I started getting SMTP rejections in Gmail on my Android phone, and miraculously that was corrected yesterday, without any action from me. There is something odd going on at Microsoft - does anyone know what it is? My other accounts on Tbird work fine of course.

Asked by lesrose1959 4 months ago

Answered by gp 2 weeks ago

  • Solved

What happened to the emails in my local folders?

My wife's Local Folders are mostly empty. Something has deleted the emails in the folders. This seems to have happened over a period of years, unfortunately without being… (read more)

My wife's Local Folders are mostly empty. Something has deleted the emails in the folders. This seems to have happened over a period of years, unfortunately without being noticed.

My question is: 1. Why is this happening? Note that the Disk Space setting for Local Folders is "Never Delete". 2. I have backups that stretch over a decade. These are complete snapshots of the entire directories. Any suggestions on how to restore the emails?

We are on Linux.

Asked by simon147 2 weeks ago

Answered by gp 2 weeks ago

  • Solved

Nexus website

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when tryi… (read more)

Hi, this site when trying to login keeps looping, it has only happened recently and I've cleared cookies and disabled all the addons for it, the site works, but when trying to login it loops https://www.nexusmods.com and says in the loop-

users.nexusmods.com

Checking if the site connection is secure users.nexusmods.com needs to review the security of your connection before proceeding.

even tried in private browsing, cannot use any other web browser. Please help thanks.

Asked by Mangekyo Sharringan 1 week ago

Answered by Terry 5 days ago

  • Solved

Creation of alias email address broke the auto-sync between Thunderbird and Mailbox.org – So now, manual password entry is required every half hour or so on Thunderbird.

Hi there, I started out by syncing my email address into Thunderbird, and it worked well, until I decided to create a new alias for my original mailbox.org address. From … (read more)

Hi there,

I started out by syncing my email address into Thunderbird, and it worked well, until I decided to create a new alias for my original mailbox.org address. From that point onwards, I was then required every half hour or so to re-login to my original email address. This is very frustrating to have to do so. And this is despite the fact that on Thunderbird, it does correctly show my alias address (because i updated the 'account settings' relating to the original email address, so that it would reflect the new alias address - I.e. I changed the "account name" and "email address" to [insert alias email here]. )

What do i need to do to rectify this problem? I have gone over many FAQ's and can't seem to find the answer to this. Happy to provide more clarification if needed.

Asked by sovereignvoluntarist 6 days ago

Answered by sovereignvoluntarist 5 days ago

  • Solved

Incoming email is fine, but any email that I attempt to send to the comcast.smtp.net server fails.

Comcast is apparently changing their email security. They sent the following out: "Reminder: Your email application or device may be out of date We noticed you're access… (read more)

Comcast is apparently changing their email security. They sent the following out:

"Reminder: Your email application or device may be out of date

We noticed you're accessing your Comcast.net email through an older email application or device, such as an older smartphone. Unfortunately, some older devices, operating systems, and email applications don't support current security protocols and therefore put your data at risk.

We rely on specific security protocols to help protect data in transit, including anything you send through your Comcast.net email. To help safeguard your data, we are discontinuing the use of older security protocols that have been deemed less safe.

We recommend updating your out-of-date email application or speaking with a trusted resource about your device and the software you use to access your Comcast.net email.

If your device or email application is not up-to-date before we discontinue these older security protocols, you will not be able to use it to access your email as you do today. However, you will still be able to access your Comcast.net email by logging into connect.xfinity.com through an internet browser. "

This appears to be based on them dropping support for TLS, v1.1 and lower.

Currently I cannot send email, and can only receive. The error message that I get is shown in the attached picture file. This issue happens on my desktop system, and was confirmed by the same thing happening on my laptop.

Asked by umeweall1 6 days ago

Answered by umeweall1 5 days ago

  • Solved

Most websites return "Server Not Found" but reloading the page fixes it.

When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not Found - Hmm. We’re having trouble finding that site," error mes… (read more)

When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not Found - Hmm. We’re having trouble finding that site," error message. If I reload the page, however, it will load. Sometimes I have to reload 2-6 times before it works, but it always eventually succeeds. When it does work, it often times fails to load certain elements like fonts, images, embedded videos, and occasionally whole stylesheets--things that often require calls to third party domain. Again, reloading the page (sometimes multiple times) will cause the page to load properly.

I have already tried:

  • Different browsers on same computer (issue does not occur)
  • Firefox on different computers with different OS on same network (issue does not occur)
  • Cleared cache (issue persists)
  • Troubleshooting/safe mode (issue persists)
  • Deleted prefs file (issue persists)
  • Disabled DNS prefetching (issue persists)

Asked by Jordan 1 week ago

Answered by cor-el 1 week ago

  • Solved

Thunderbird 102.5 crashes at startup @ nsMsgDBFolder::RecursiveDelete

Have one PC that thunderbird is crashing on. Program appears on the screen for a second or two then crashes, then I get the crash report popup. I tried starting thunder… (read more)

Have one PC that thunderbird is crashing on. Program appears on the screen for a second or two then crashes, then I get the crash report popup. I tried starting thunderbird in safe mode and had the same results. Here are the last two crash reports, I have more if needed. bp-69869915-73ce-42e9-ab1b-30bbf0221122 bp-2b617d21-dc6c-4dcb-863f-27ff50221122

Thank you for any help that you may offer.

Asked by bud13 2 weeks ago

Answered by bud13 6 days ago

  • Solved

firefox keeps crashing on start

Firefox keeps crashing on start. I tried: 1. firefox -profilemanager 2. firefox --safe-mode 3. start from newly created user 4. reboot computer 5. trying other desktop e… (read more)

Firefox keeps crashing on start. I tried: 1. firefox -profilemanager 2. firefox --safe-mode 3. start from newly created user 4. reboot computer 5. trying other desktop environment (kde, xfce)

$ firefox [GFX1-]: glxtest: VA-API test failed: failed to initialise VAAPI connection. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ExceptionHandler::GenerateDump cloned child 12256 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

Here is crash report: AdapterDeviceID: 0x1b81 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 520.61.5.0 AdapterVendorID: 0x10de AvailablePageFile: 17494933504 AvailablePhysicalMemory: 26002341888 AvailableSwapMemory: 11995705344 AvailableVirtualMemory: 29669888000 BackgroundTaskMode: 0 BuildID: 20221110173214 CrashTime: 1669989086 DesktopEnvironment: kde GraphicsCriticalError: |[0][GFX1-]: glxtest: VA-API test failed: failed to initialise VAAPI connection. (t=0.396726) HeadlessMode: 0 InstallTime: 1669481249 IsWayland: 0 Notes: Debian GNU/Linux bookworm/sidFP(D00-L1000-W00000000-T000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 284 StartupCrash: 1 StartupTime: 1669989085 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 45604323328 TotalPhysicalMemory: 33608617984 UptimeTS: .46475384 Vendor: Mozilla Version: 107.0

This report also contains technical information about the state of the application when it crashed.

Asked by paul 6 days ago

Answered by paul 6 days ago

  • Locked

Most websites return "Server Not Found" but reloading the page fixes it.

Locking this thread.Please continue here: [/questions/1398430] When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not … (read more)

Locking this thread.
Please continue here: [/questions/1398430]
When loading a page from a domain I haven't recently visited, it will almost always return the "Server Not Found - Hmm. We’re having trouble finding that site," error message. If I reload the page, however, it will load. Sometimes I have to reload 2-6 times before it works, but it always eventually succeeds. When it does work, it often times fails to load certain elements like fonts, images, embedded videos, and occasionally whole stylesheets--things that often require calls to third party domain. Again, reloading the page (sometimes multiple times) will cause the page to load properly.

I have already tried:

  • Different browsers on same computer (issue does not occur)
  • Firefox on different computers with different OS on same network (issue does not occur)
  • Cleared cache (issue persists)
  • Troubleshooting/safe mode (issue persists)
  • Deleted prefs file (issue persists)
  • Disabled DNS prefetching (issue persists)

Asked by Jordan 1 week ago

  • Solved

The latest update to Thunderbird on Ubuntu has some issues.

Loading the TASK pane takes up to 20 seconds - the previous release was instant. There is a noticeable delay when changing directories. I have repaired all directories an… (read more)

Loading the TASK pane takes up to 20 seconds - the previous release was instant. There is a noticeable delay when changing directories. I have repaired all directories and tried to use the previous version of TBird but the profile is not accepted. Have also run without add-ons etc and this makes no difference. Once the task pane has loaded it behaves normally and subsequent loading is instant as it was with the previous version. This is not a real issue but I am wondering if there is an underlying problem somewhere.

Asked by alan186 1 week ago

Answered by gp 1 week ago

  • Solved

Firefox won't close properly

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the pro… (read more)

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying.

I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing.

This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

Asked by phil.schreiber9664@gmail.com 2 weeks ago

Answered by phil.schreiber9664@gmail.com 1 week ago

  • Locked

Open Message in Conversation disappeared in 102.5.1

The context menu option to Open Message in Conversation has disappeared after the update to 102.5.1. In main menu Message > Open Message in Conversation is grayed out.… (read more)

The context menu option to Open Message in Conversation has disappeared after the update to 102.5.1.

In main menu Message > Open Message in Conversation is grayed out.

I do not use threaded view, but this option was still available before in 102.5

Edit: I have tried rebuilding the global database (https://support.mozilla.org/en-US/kb/rebuilding-global-database). It seems to have solved the issue.

Asked by BenPL 1 week ago

  • Solved

Thunderbird keeps asking username and password of a removed account

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local fo… (read more)

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local folder and removed the account from Thunderbird, however, it keeps asking me to log in in the deactivated account, which is impossible. I don't know how to fix this since the account is no longer listed in Thunderbird. Any suggestions?

Asked by Dino 1 week ago

Answered by david 1 week ago