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open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (read more)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

Asked by morriv 1 week ago

Answered by morriv 5 hours ago

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Cannot download mail in Thunderbird Portable

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5… (read more)

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5.1/Win10Pro I can download my mail on my phone and tablet as well as using the web based access on my PC. I tried disabling both my AV, and Defender. No clue where to go from here. Any guidance will be very much appreciated. Thanks!!

Asked by mrl1 2 days ago

Answered by AgnesRM 7 hours ago

  • Solved

Not able to download Zip files from Google drive after compressing

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it … (read more)

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it downloads. but I'm not able to download the images. I don't know since when it started happening or which version because my Firefox browser is on auto-update.

Asked by satyamverma.8.b 3 days ago

Answered by satyamverma.8.b 16 hours ago

  • Solved

Firefox Developer Edition - Windows 11 Issue

Ever since upgrading to windows 11 firefox developer edition will not work for me at all. I have reinstalled it multiple times now and every single time its the same thi… (read more)

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser, use it once, close the browser and then it breaks and I am unable to use it again - sometimes i cant even open it up again it creates a background process in the task manager but never appears.

  • - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
  • - Clicking on any buttons in firefox/options menu do nothing
  • - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
  • - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
  • - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

  • - Everything in my users folder
  • - Everything in program files/programdata
  • - Search my C:\ drive and remove all traces of mozilla/firefox i can find
  • - Clear all temp files
  • - Run a disk cleanup
  • - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

Asked by Web Passion 5 days ago

Answered by Web Passion 17 hours ago

  • Solved

Update 91.5.1 and Windows 11 Stalls at sending password

Running Windows 11 This morning I was not able to get to my Verizon/Aol email through Thunderbird. Thunderbird went through it's usual start up process and contacted the … (read more)

Running Windows 11 This morning I was not able to get to my Verizon/Aol email through Thunderbird. Thunderbird went through it's usual start up process and contacted the server but stalled at "Sending Password". Error message said "Sending of password did not succeed. Try again later." So I tried again this afternoon and get the same response. I checked and the server is reported up and working well. Doing some further checking I see Thunderbird updated this morning from version 91.5.0 to version 91.5.1 . It seems that since this update I'm no longer able to get into my mail server using Thunderbird. Thoughts ??? Thanks for your help.

Asked by Sp0iler2u 1 day ago

Answered by sfhowes 1 day ago

  • Solved

Norton Password Vault login

Since I upgraded and reinstalled Norton 360 with Lifelock Firefox will not allow me to log in to the Norton Password Manager. When I use the "Setup Browser" button on th… (read more)

Since I upgraded and reinstalled Norton 360 with Lifelock Firefox will not allow me to log in to the Norton Password Manager. When I use the "Setup Browser" button on the new sign in page of Norton Password Manager I get the following message on the left pane. If I try to open the page as suggested in a new window and get the same result again.

Asked by acreewm 14 hours ago

Answered by acreewm 9 hours ago

  • Solved

blocked JavaScript

hy! I'm using XP-x86, so the latest version is Firefox 52.0esr A few days ago, I can't use Google search normally, because the search result is displayed as if JavaScript… (read more)

hy! I'm using XP-x86, so the latest version is Firefox 52.0esr A few days ago, I can't use Google search normally, because the search result is displayed as if JavaScript is blocked. Also, I can't change my search settings, the arrow isn't active. I started FF in safe mode, but no change. Any help is appreciated.

Asked by csengh 4 days ago

Answered by csengh 4 days ago

  • Solved

Images are displayed with different colors

Firefox is showing images with different colors. I tried changing gfx.color_management.mode pref to 0 on the about:config page to disable Color but it did not help. Pleas… (read more)

Firefox is showing images with different colors. I tried changing gfx.color_management.mode pref to 0 on the about:config page to disable Color but it did not help. Please advice

Asked by jayakrishnan.kct 2 days ago

Answered by cor-el 1 day ago

  • Solved

The update to version 91.5.0 just knocked out many of my messages. How do I get them back? How do I revert to an earlier version?

Please help me get my messages back. The upgrade to 91.5.0 knocked them out. I have had this problem with an earlier upgrade. Some, but not all messages, become illegib… (read more)

Please help me get my messages back. The upgrade to 91.5.0 knocked them out. I have had this problem with an earlier upgrade. Some, but not all messages, become illegible (not in text form). I would like to go back to an earlier version that does not have this problem.

Asked by Jane Burbank 2 weeks ago

Answered by Toad-Hall 1 week ago

  • Solved

can't access the Microsoft Office website

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office… (read more)

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office.com/?trysignin=0). I already deleted cookies and add-ons, reinstalled firefox

Asked by danil_mazur 2 days ago

Answered by danil_mazur 1 day ago

  • Solved

Yahoo deletes entire message instead of detaching attachment

Frequently, when I've used Thunderbird to 'Detach' an attachment from a message on Yahoo's mail server, the entire message just disappears! It's not in Trash, just gone f… (read more)

Frequently, when I've used Thunderbird to 'Detach' an attachment from a message on Yahoo's mail server, the entire message just disappears! It's not in Trash, just gone for good, and it don't show up when using Yahoo's web interface either. I've noticed this behavior when detaching from Sent messages, not sure about Inbox.

I more often do this maintenance for my FastMail account, which has a quota, so I probably should just remember to stop doing that with Yahoo, but it's puzzling. I've never seen that happen with any other mail server. I'm curious if this is a known issue.

Asked by rhm2 2 months ago

Answered by Matt 2 months ago

  • Solved

Thunderbird keeps asking me to compact folders

Thunderbird keeps asking me to compact folders, c.f. the attached screenshot. Meanwhile, I also checked the profile files under AppData\Roaming\Thunderbird\Profiles, the … (read more)

Thunderbird keeps asking me to compact folders, c.f. the attached screenshot. Meanwhile, I also checked the profile files under AppData\Roaming\Thunderbird\Profiles, the whole folder of the profile files has only 24.2 MB (25,477,204 bytes).

Asked by Yu 'noyle' Liu 2 days ago

Answered by sfhowes 1 day ago

  • Solved

Unable to access E-Mail

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the T… (read more)

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

Asked by Jackson 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Problem with Thunderbird working with Yahoo Mail acccounts.

Help! ... I now use Yahoo Mail accounts on Thunderbird. I keep getting a window pop-up: "Server imap.mail.yahoo.com has disconnected." and Thunderbird stops working. This… (read more)

Help! ... I now use Yahoo Mail accounts on Thunderbird. I keep getting a window pop-up: "Server imap.mail.yahoo.com has disconnected." and Thunderbird stops working. This has been going on for over a month and I thought re-addressing AuthO2 thru Yahoo Accounts would have stopped these pop-up windows, but nope. This is frustrating as I use Thunderbird for our business as well as personal. I have to constantly reboot Thunderbird to get it working again for around 10 minutes before it goes down again & I have to re-boot. What's going on here? The complete message in window pop-up reads: [ Server imap.mail.yahoo.com has disconnected. The server may have gone down or there may be a network problem. ] I've never had this problem with Gmail accounts or Verizon accounts before we transferred accounts to Yahoo & I've been using Thunderbird for over 25 years. Please help, as I need a stable e~mail program for our business. Would appreciate it & thank you in advance. goCaT

Asked by goCaT 4 months ago

Answered by christ1 4 months ago

  • Solved

Browser won't open after update

Firefox just automatically updated. Now whenI try to open I get 2 messages - First one- firefox.exe- Bad Image "C:backslash Program Files backslash Mozilla Firefox backs… (read more)

Firefox just automatically updated. Now whenI try to open I get 2 messages -

First one- firefox.exe- Bad Image "C:backslash Program Files backslash Mozilla Firefox backslash xul.dll is either not designed to run on Windows or it contains an error. Try installing ......"

Second one - couldn't load xpcom.

I do not want to lose my last session- I have many open tabs when I closed it last night that need to be there when I restart.

Asked by jb26 6 days ago

Answered by FredMcD 6 days ago

  • Solved

How to downgrade Thunderbird 64 bit to 32 bit

Hi all, I have two computers both running Windows 10 and both have Thunderbird 78.14.0 but one of computers is running Thunderbird 78.14.0 (64-bit) whilst the other is r… (read more)

Hi all, I have two computers both running Windows 10 and both have Thunderbird 78.14.0 but one of computers is running Thunderbird 78.14.0 (64-bit) whilst the other is running 78.14.0 (32-bit). The one running the 32 bit works fine and prints everything no problem but the PC running the 64 bit has a horrible layout and the messages that are saved in the sent folder look different and printing is horrible. Is this an issue with the 64 or 32 bit or is it something that is different in the settings. If I downgraded to 32 bit would that solve the problem ? If so, how to I downgrade Thunderbird from 64 to 32 bit ? Thank you.

Asked by Steve Hawes 4 months ago

Answered by sfhowes 4 months ago

  • Solved

Can no longer access my business account

Please restore my business email address [email edited from public] @raycarter.us so I can get my email. This link was on Firefox until a few days ago then it just disapp… (read more)

Please restore my business email address [email edited from public] @raycarter.us so I can get my email. This link was on Firefox until a few days ago then it just disappeared with no explanation. Send your answer to this request to [email edited from public] @yahoo.com

Asked by Webineer 2 days ago

Answered by jscher2000 2 days ago

  • Solved

Web Page Rendered Incompletely on Firefox

I subscribe to a newsletter published by the International Living Future Institute at www2.living-future.org Every so often (say, once a month) I receive the newsletter t… (read more)

I subscribe to a newsletter published by the International Living Future Institute at www2.living-future.org Every so often (say, once a month) I receive the newsletter through my Comcast email (which I have opened up in Firefox). The email displays only the first of multiple (8, for example) pieces of graphic and textual content. The remaining 7 (for example) pieces are simply blank boxes. The email also contains this statement at the top: "Email not displaying correctly? View it in your browser." The latter statement is linked to a page on their site; for example, today's (1/24/2022) email links to: https://www2.living-future.org/webmail/464132/545721684/7dba785a8c809f875afbfe5e3d94f7b4d88f1cccf3e71980921b90a4c1419be8

The foregoing link does not display correctly in Firefox. When I copy the link to my Safari browser, it does display correctly (with all of the boxes of content properly populated). I have experienced this problem for at least a year, and have not encountered such problems with any other site. Your help would be most appreciated. Thank you, Bill Meessen

Asked by william.meessen 3 days ago

Answered by jscher2000 3 days ago

  • Solved

Create desktop shortcuts with Firefox

I used to create desktop shortcuts to websites by dragging the padlock thumbnail to the left of the URL to the desktop. (see first image) Now it does not create a shortcu… (read more)

I used to create desktop shortcuts to websites by dragging the padlock thumbnail to the left of the URL to the desktop. (see first image)

Now it does not create a shortcut but instead creates a file on the desktop with a .URL extension.(see 2nd image) Double clicking on the file will take me to the website, but as a file and not a shortcut, I cannot modify the name displayed or change the icon displayed.

Am I looking at something new in version 96 or have I inadvertantly changed something in the settings?

Asked by George Sinkinson 4 days ago

Answered by George Sinkinson 2 days ago