Showing questions tagged: Show all questions

why are there false tabs open when i restore the session?

'why are there false tabs open when i restore the session? i know wich ones were open yesterday and today it click on firefox and all tabs are wrong. tabs i didnt use for… (read more)

'why are there false tabs open when i restore the session? i know wich ones were open yesterday and today it click on firefox and all tabs are wrong. tabs i didnt use fore months are opend wtf can i do????

Asked by kevinwiktora 5 months ago

Last reply by cor-el 5 months ago

  • Solved

Missing Pinned and Opened Tabs

Hi, least night I was using Firefox and all was fine. I closed it as usual. This morning all of my tabs were gone! I still have my bookmarks but the tabs are gone. Is the… (read more)

Hi, least night I was using Firefox and all was fine. I closed it as usual. This morning all of my tabs were gone! I still have my bookmarks but the tabs are gone. Is there any way to get them back? I can only assume that this is from the recent update?

Thanks, Steve

Asked by skhilled 5 months ago

Answered by cor-el 5 months ago

Cookies and Site Data no longer saving Allowed exceptions

I was trying to troubleshoot a black screen of death issue with Windows10 that first started appearing after Firefox adopted the new Private Browsing icon. In the process… (read more)

I was trying to troubleshoot a black screen of death issue with Windows10 that first started appearing after Firefox adopted the new Private Browsing icon. In the process of doing so, I tried every combination of Firefox settings imaginable. Nothing worked as far as Asus, Windows, or Firefox settings, rolling back/ updating various drivers, etc. So, I decided to refresh Firefox and when that did not work, I decided to uninstall and reinstall Firefox. I'm not sure if that worked as far as the original black screen of death issue is concerned because now Firefox no longer remembers my cookies and site data allowed exceptions (my only exceptions were my bank websites, which worked as expected until the uninstall/reinstall). I've tried selecting always use private browsing and always delete cookies and site data when Firefox is closed (my previous settings), but every time I close Firefox and return those three exceptions are missing. Any ideas would be most welcome. BTW, does anyone know how to use that folder Firefox puts on the home screen labeled "Old Firefox Data" because I was expecting there to be a .exe file to click on to reload all the previous settings in one fell swoop.

Asked by Mark 5 months ago

Last reply by cor-el 5 months ago

  • Solved

location discrepancy

Hello, I recently purchased a VPN for my laptop. I bought a designated IP address set to Toronto, Canada. However, Firefox shows my location in Japan. In my communicat… (read more)

Hello,

I recently purchased a VPN for my laptop. I bought a designated IP address set to Toronto, Canada. However, Firefox shows my location in Japan.

In my communications with VPN server they believe since whatsmyipaddress shows me where my VPN says it should, but FF shows me in Japan, the problem may be a leak at your end. When I created this account today and set my country to Canada (as suggested by PIA), closed everything and rebooted my computer I had hoped to see Canada (en) when I began a search. However, it still shows Japan.

I value my privacy on all devices and turning off location is the first thing I do. I'm now wondering if FF is getting this location from Windows.

Any assistance is most appreciated. Thank you,

Asked by nbx427 5 months ago

Answered by nbx427 5 months ago

I keep messages from Norton that it is blocking threats from prmsvrs.com

I keep messages from Norton that it is blocking threats from prmsvrs.com and it is coming thru Firefox.exe. How to stop it? i have changed ip address to no avail. … (read more)

I keep messages from Norton that it is blocking threats from prmsvrs.com and it is coming thru Firefox.exe. How to stop it? i have changed ip address to no avail.

Asked by jiminherveybay 5 months ago

Last reply by jiminherveybay 4 months ago

  • Solved

Access Denied You Don't Have Permission to Access *** on This Server

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Saf… (read more)

I am trying to sign into my bank accounts per usual this week and am encountering the above issue. I feel like I have tried everything. I can sign into the account on Safari, Microsoft Edge, or the on phone app just fine. I did not have this issue last week. To date I have tried: 1. Clearing cookies and cache 2. Forgetting the website 3. Turning off all addons/plugins 4. Changing theme 5. Uninstalling and reinstalling FireFox 6. Refreshing FireFox 7. Turning off fingerprinting 8. I do not use a VPN 9. Tried using incognito mode 10. Tried using safe mode

Please help. This is so frustrating. It is not on the bank's end as others can sign into their account just fine from Mozilla Firefox. It is not a computer issue, because I cannot sign in on either my laptop or my computer. I do have my browsers synced across machines, but I have tried logging out and signing in again to no avail.

Asked by JLM 5 months ago

Answered by zeroknight 5 months ago

  • Locked

Would it be possible to remove the or update the "sample" response language about Flash?

So for folks who hand wrote thousands of lines of Actionscript code for Adobe Flash, it is incredibly upsetting and frustrating that a witch hunt went after Flash which w… (read more)

So for folks who hand wrote thousands of lines of Actionscript code for Adobe Flash, it is incredibly upsetting and frustrating that a witch hunt went after Flash which we believe was part of a tactic by google to ensure its ads cannot as easily be blocked. Specifically google used all this "modern web" nonsense to become the monopolistic browser in place of internet explorer and to use that "power" explicitly to bend the future web to their will.

This is so upsetting, there are not words to describe it. And the fact that the "answer" is that folks who spent years and thousands of lines of code for Flash, now "simply need to completely re code everything from scratch in a new language" is offensive beyond recognition.

Please consider removing this "standard" response language or at least acknowledge the awful burden that was placed on folks by the decision to join the rest to remove the most popular web technology that helped build the internet, because google must serve everyone ads. It is just gross.

Honestly, we thought Firefox would defy the witch hunt and keep flash working to differentiate and look after the poor developers who suffered from this terrible, terrible action.

p.s. on the day Flash was officially killed off, chrome had more active "severe" security vulnerabilities than Flash. Thus, chrome is objectively less secure than Flash. I wonder how much google spent on paying news companies to post stuff about how "insecure" flash is and the stupid "modern web." I wonder if said "news" companies checked the claims, or just took the payment and posted their "sponsored content."

Asked by sorzubulte 5 months ago

Last reply by sorzubulte 5 months ago

The first time a user needs help, please :)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it. Tha… (read more)

Hello, I am a first-time user of Mozilla and need help using your browser for college, please. The college I attend uses the browser, and I am not familiar with it.

Thank you, Christopher

Asked by Christopher 5 months ago

Last reply by Paul 5 months ago

error when using cell app android firefox 121 teying to sign onto cocofa.net website

error text - " Firefox cannot verify application " when I enter email and password on cocofax.net login, scrwen just sits … (read more)

error text - " Firefox cannot verify application "

when I enter email and password on cocofax.net login, scrwen just sits

Asked by Steve Alan Taylor 5 months ago

Last reply by Paul 5 months ago

interface problems

Hi, Mozilla team I hope that you have a great day, straight to the point, my UI sometimes crashes or some components glitch or don't even work as it has to This is a vide… (read more)

Hi, Mozilla team I hope that you have a great day, straight to the point, my UI sometimes crashes or some components glitch or don't even work as it has to This is a video below slowed(I couldn't upload the video).

Asked by mabtheoriginal 5 months ago

Last reply by zeroknight 5 months ago

  • Solved

Cannot open a specific website

Fore some reason I am no longer able to open support.netapp.com in Firefox Getting a time-out error >> The connection has timed out >> The server at support.n… (read more)

Fore some reason I am no longer able to open support.netapp.com in Firefox Getting a time-out error >> The connection has timed out >> The server at support.netapp.com is taking too long to respond.

This seems to have started after a Firefox update earlier this year, but I don't remember with which version it started.

I have already tried to refresh Firefox, un- and install Firefox

  (including deleting various entries in "%Programdata% and %appdata%
  and registry HKEY_CURRENT_USER>>SOFTWARE. Delete the entry named "Mozilla".
                     HKEY_LOCAL_MACHINE>>SOFTWARE. Delete the entries "Mozilla" and "mozilla.org".
                      HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node.
                              Delete the entries "Mozilla" and "MozillaPlugins".

With no luck

This issue does not happen on any other browser (Chrome, Edge, Vivaldi) I have tried. But what I noticed on these is that support.netapp.com is automatically being redirected to https://mysupport.netapp.com/site This redirect does not happen in FF

If I enter mysupport.netapp.com manually it opens perfectly


Cheers, Jurgen

Asked by haai_noordzee 5 months ago

Answered by zeroknight 5 months ago

My tabs don't re-appear if I closed Firefox with the "X" in the upper right corner...

Hello, dear Firefox Help people! I keep a lot of tabs open in my Firefox browser (121.0 64-bit for Windows 10). Starting just recently, if I closed Firefox by clicking o… (read more)

Hello, dear Firefox Help people!

I keep a lot of tabs open in my Firefox browser (121.0 64-bit for Windows 10). Starting just recently, if I closed Firefox by clicking on the "X" in the upper-right corner of the window, then the next time I start Firefox it opens without my tabs! (It never used to do this before...) It's very disconcerting, but I found that if it starts up without my tabs, Ctl+Shift+N will open Firefox in another window--with all my tabs! I can then close the original window (the one without my tabs), and go on using Firefox in my normal way.

If I have Firefox running with my tabs present, and I close Firefox by using Ctl+Shift+Q, the next time I re-open it, all the tabs are there. (That's also the case when I close Firefox using the three-line menu and "Exit".) But I used to be able to close Firefox by simply clicking on that "X" in the upper-right corner of the window, and next time I started Firefox it would open with all my tabs intact. I'd like it to work that way again... What must I do to get it to return to working that way?

(Please note that under Settings/General/Startup, I do have "Open previous windows and tabs" checked...)

Thank you for any help you can provide...!

Asked by Vincent Andrunas 5 months ago

Last reply by cor-el 5 months ago

  • Solved

After upgrade, logins not populating "Saved logins..." in settings, and generally inaccessible

Hi! After recently following the upgrade path from FF v52 to the most recent FF version, I find that logins in logins.json did not carry over with the upgrade. Out of 555… (read more)

Hi! After recently following the upgrade path from FF v52 to the most recent FF version, I find that logins in logins.json did not carry over with the upgrade. Out of 555 logins, only 44 appear. (I suspect these may have been imported from Chrome, since FF also imported my Chrome bookmarks without acknowledgment.) I see that the old logins are still in logins.json, and logins.json appears to be valid JSON when opening with FF.

I tried ensuring that logins.json, key3.db, and key4.db had matching timestamps, but that didn't correct the problem. I tried replacing key3.db and logins.json with copies from a backup of the v52 profile (it has no key4.db--is key3.db no longer used?), but then zero logins appeared (why I think the ones that do appear may originate with Chrome). I tried exporting logins to CSV, but it only captured those 44. I can see the logins are in logins.json, but the passwords are hashed/obscured.

I have profile backups, but I don't find a way to import the logins. (If I had to make a wild guess, I'd say the upgrade might have ignored my key3.db that paired with my logins.json, and created a new key4.db full of Chrome logins instead.)

How might I recover my logins from either the in-use logins.json or from my profile backup?

Thank you!

Asked by FamousMoroccanServals 5 months ago

Answered by FamousMoroccanServals 4 months ago

csv password file

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm i… (read more)

How do I import the firefox passwords I saved as csv file from firefox into firefox. I am not importing from a different browser which is the only option offered. I'm importing from the newly created csv file as instructed by firefox.

Asked by gazinnz 5 months ago

Last reply by Terry 5 months ago

  • Solved

scam add-on?

I went to a normal retail website, and got this page that appeared to be from Firefox, telling me to download an add-on for security. I declined. but now when I try to go… (read more)

I went to a normal retail website, and got this page that appeared to be from Firefox, telling me to download an add-on for security. I declined. but now when I try to go to that website, I get re-directed to some strange websites. How do I fix this?

Asked by knit2utah 5 months ago

Answered by knit2utah 4 months ago

  • Solved

Ad blocker makes for messy browsing

Running an Ad Blocker on Router/Firewall. On my Ubuntu 22.05 any browser (Mozilla, Chrome) just clears the area where the ad was at. Starting to use Windows 10 and all… (read more)

Running an Ad Blocker on Router/Firewall. On my Ubuntu 22.05 any browser (Mozilla, Chrome) just clears the area where the ad was at. Starting to use Windows 10 and all browsers leave a mess where the ad was. Mostly error message "...hmmm were having trouble finding that site..". Hope there is a way to clean that up with Windows as well.

Asked by L Murphy 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

Numerous tabs won't load

The past several weeks, I often come across tabs that don't load. All I see is that spinning circle. I must close the tab, and reopen it, usually with my Undo Closed Ta… (read more)

The past several weeks, I often come across tabs that don't load. All I see is that spinning circle.

I must close the tab, and reopen it, usually with my Undo Closed Tabs addon. It also often happens with multiple adjacent tabs. I have this tab manager, and If I open the window the tab list, the icons of several of the the tabs below the tabs that won't load are spinning, even tho they haven't been selected yet, and I must repeat the close/open process. It's like a chain reaction. When one tabs is closed and reopened, it prompts other to repeat the behavior.

After a while it stops. There's really no pattern. I never know when it's going to begin.

Asked by noel_envode 5 months ago

Last reply by noel_envode 4 months ago

hardware acceleration option no longer available

since the update today my browser's been really slow to stream video across the board. i fixed this a few months ago by turning hardware acceleration off and i tried to … (read more)

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

Asked by emma.vasaturo 5 months ago

Last reply by zeroknight 5 months ago

Facebook keep safe your account

Dear Facebook Team, My Facebook ID asks to turn on two-factor authentication problem when I click on enable two-factor I get logged out. Please solve my problem as soon … (read more)

Dear Facebook Team,

My Facebook ID asks to turn on two-factor authentication problem when I click on enable two-factor I get logged out. Please solve my problem as soon as possible.

My Facebook Information

First Name:çlassic Last Name:bøy Facebook Link:https://www.facebook.com/himan0112233?mibextid=ZbWKwL Facebook Email : [email address]

Asked by aryzun10 5 months ago

Last reply by Paul 5 months ago