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Major A/V sync problem on Youtube

Hi. I'm experiencing a severe lag between Audio & Video on Youtube (video lags audio by more than a second) This ONLY happens on YT, ONLY on one PC (we have 3) and O… (read more)

Hi. I'm experiencing a severe lag between Audio & Video on Youtube (video lags audio by more than a second)

This ONLY happens on YT, ONLY on one PC (we have 3) and ONLY using Firefox. I've been through as much of YT as I can find, but nothing changes.

Running FF in safe mode eliminates the problem. I've checked all addons/extensions etc in normal mode, but none are enabled & can't find anything else which makes any difference.

Using Chrome/Edge/IE Explorer all are fine, using a different streaming service (UK TV Play/BBC iPlayer etc), all work fine with FF.

As a last resort, I deleted FF and all associated files, folders, registry entries and caches. Upon re-installing FF the problem returns.

I've tried running without antivirus protection, in case a firewall or somthing was messing with it, bit to no avail.

I'm totally flummoxed, so if anyone can shed some light, it'd be much appreciated. I really don't want to change to another browser as FF has served us well for years.............. but....y'know.

Thanks. Annie

Asked by anniemasters 6 months ago

Answered by cor-el 6 months ago

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Missing HMI elements of Amazon Music when using Firefox 119.0.1 (64 bits)

Hi, I updated Firefox to v119.0.1 and on Amazon Music site, the "navigation menu" is missing, see attached file. The "menu" is present on Edge (see bottom frame of Edge s… (read more)

Hi, I updated Firefox to v119.0.1 and on Amazon Music site, the "navigation menu" is missing, see attached file. The "menu" is present on Edge (see bottom frame of Edge screen shot). What should I do to back the frame?

Best regards, Andrei

Asked by a.v.fomitchev 6 months ago

Answered by zeroknight 6 months ago

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How to prevent zoom from changing on certain pages?

With certain pdf files, when I go to a page using the outline feature on the pdf viewer or refresh the tab on the same page, the zoom will automatically be set to "page f… (read more)

With certain pdf files, when I go to a page using the outline feature on the pdf viewer or refresh the tab on the same page, the zoom will automatically be set to "page fit". It seems to happen with the title page and table of contents pages. Is there any way to prevent this from happening?

Asked by bradleyphu 6 months ago

Answered by zeroknight 6 months ago

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Screenshot now only copying part of the page

About a month ago, I had no issues taking a screenshot of what's displayed or entire page. Now, whenever I take a screenshot, it copies only 3/5's of the page (from the l… (read more)

About a month ago, I had no issues taking a screenshot of what's displayed or entire page. Now, whenever I take a screenshot, it copies only 3/5's of the page (from the left margin to roughly 3/5ths of the page both displayed or entire). My settings in about:config have not been changed (well, they are changed but at the same settings as when 'Take Screenshot' worked and now only copying 3/5ths of the page).

Asked by Philip 6 months ago

Answered by Philip 6 months ago

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Opened Mozilla, AdBlock installed, bookmarks bar gone, large chunk of my web history different?

Hi, I opened Mozilla after coming home from work today and had a few weird things happen. First things first, I was welcomed with a "Thank you for installing AdBlock" pag… (read more)

Hi, I opened Mozilla after coming home from work today and had a few weird things happen. First things first, I was welcomed with a "Thank you for installing AdBlock" page. Which wouldn't be all that odd if I didn't use Ublock Origin instead. I removed the extension, ready to move on, but then I noticed all my bookmarks in the toolbar were gone! The ones saved to other bookmarks are still there, but the ones on my toolbar are deleted and not hidden. While I was investigating that, I found that my history looks weird? It's a bunch of pages on Nexus Mods that I visited a month ago or so but haven't visited recently.

Only my three devices, PC, phone, and Steam deck are logged in, but I'm worried my account has been compromised. I've changed my password and am trying to get two-factor authentication up.

Asked by Mia 6 months ago

Answered by Mia 6 months ago

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Did Not Restore Window, Tabs

This is version 119.0.1 on 64-Bit Windows 10. Due to an abrupt Windows update requiring restart, this browser should have restored the previous session, which it didn't.… (read more)

This is version 119.0.1 on 64-Bit Windows 10. Due to an abrupt Windows update requiring restart, this browser should have restored the previous session, which it didn't. Edge was open to; and it did that with no problem. At the moment the box requiring restart showed, the screen froze with no access to Firefox settings. Still, it should have restored the previous session as Edge did.

Asked by tightpurchaser 6 months ago

Answered by jonzn4SUSE 6 months ago

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New Tab does not offer selection of most visited site, just blank boxes

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I t… (read more)

'After last update, the new tab option does not offer either a selection of most visited sites or recent sites despite that both are check on in the settings. How can I turn on that function again?

Asked by jiri.kindl 6 months ago

Answered by jiri.kindl 6 months ago

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Menu bar, Download icon, my prior posts

I have Firefox 119.0 on Windows 10, and am confused about all these bars. Here is what I see at the top of the screen: (will have to use words for some icons) Line 1: … (read more)

I have Firefox 119.0 on Windows 10, and am confused about all these bars.

Here is what I see at the top of the screen: (will have to use words for some icons)

Line 1: File/ Edit/ View/ History/ Bookmarks/ Tools/ Help, then on the right, minimize/ restore/ end.

Line 2: Firefox icon/ search bar showing my home page “Google”/ Open new tab/ List all tabs.

Menu bar is checked, so is that the Menu bar?

Line 3: Back arrow/ Forward arrow/ Shield/ Lock/ https://www.google.com/ Save to pocket/ Firefox account/ Extensions/ Application menu.

Line 4: Google screen

I asked about Download on a previous question and got a reply from cor-el (Nov 6, 2023, 4:09:55 AM) which said if I went to Menu/ More tools/ Customize toolbar, I should see a Download icon, and if not, to Reset Defaults. Did not see one before or after the reset.

Think I read somewhere that there is a way to see my previous posts, but can’t remember.

So I guess this is three questions: 1. Is that the menu bar and is that what it’s supposed to look like? Think it used to be different. 2. Where is the Download icon? 3. How can I see my previous posts?

Thanks for help with any of these.

Asked by Barry Jedrick 6 months ago

Answered by Barry Jedrick 6 months ago

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Thunderbird: Emails threaded incorrectly

Emails with different subjects are getting threaded together. For example, in the attached snapshot, why are the emails with subject "Bid S011090833" getting threaded und… (read more)

Emails with different subjects are getting threaded together. For example, in the attached snapshot, why are the emails with subject "Bid S011090833" getting threaded under "Hein Revised Hall Bath..."?

Perhaps I don't understand how Thunderbird determines messages have a common thread.

Using Thunderbird 115.4.1 (64-bit)

Asked by rick163 6 months ago

Answered by Toad-Hall 6 months ago

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Using backspace key to go back one URL

I used to be able to use the backspace key to go back one URL in a given window. Now, even though I have gone to about:config and changed browser.backspace_action = 0 to … (read more)

I used to be able to use the backspace key to go back one URL in a given window. Now, even though I have gone to about:config and changed browser.backspace_action = 0 to 'true', this no longer works, at least not with my new Windows 11 computer. I tried closing and re-opening Mozilla with the new preference, and again with closing, restarting the computer, and then re-opening Mozilla. Please help if you can. Thank you so much.

Asked by jozierabyor 6 months ago

Answered by jozierabyor 6 months ago

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stop defaulting to english version of website

I have an account with a French language news site lemonde.fr and want to read the website in French. I selected this option, to default to the French language version, w… (read more)

I have an account with a French language news site lemonde.fr and want to read the website in French. I selected this option, to default to the French language version, when I created the account on the site. However, Firefox redirects to the English version lemonde.fr/en. I do not want this and cannot figure out how to stop this from happening. Please provide specific instructions. Thank you!

Asked by fredemr 6 months ago

Answered by cor-el 6 months ago

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Open links in private window

I am running Firefox on my Arch Linux. Is there a way to modify the default behavior so that links open automatically in a private window instead of a regular one? … (read more)

I am running Firefox on my Arch Linux.

Is there a way to modify the default behavior so that links open automatically in a private window instead of a regular one?

Asked by user419 6 months ago

Answered by user419 6 months ago

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Timestamps on pdf download

Hi, I downloaded webpages as pdfs on FF android and have noticed every page has the timestamp on it. How do l get rid of that? I notice in Chrome it doesn't do that. (Nor… (read more)

Hi, I downloaded webpages as pdfs on FF android and have noticed every page has the timestamp on it. How do l get rid of that? I notice in Chrome it doesn't do that. (Nor does it have the link on every page). I prefer Firefox but want it to download a simple pdf. Thanks for any help.

Asked by NJ95 6 months ago

Answered by NJ95 6 months ago

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The preference browser.privatebrowsing.enable-new-indicator does not work as expected anymore.

It used to be that when I'd set browser.privatebrowsing.enable-new-indicator to false, that there would not be the text Private browsing next to the private browsing icon… (read more)

It used to be that when I'd set browser.privatebrowsing.enable-new-indicator to false, that there would not be the text Private browsing next to the private browsing icon on the tab bar. But now, even though I have confirmed that the setting is still on false, the text is back, just where I don't want it.

What is going on, and what step can I take to change it back?

Asked by Sterrence 6 months ago

Answered by zeroknight 6 months ago

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Firefox browser opens links in an emptied profile instead of an already open window

When clicking a link to a website, it opens my default browser, which is firefox, but it opens a new window with no add-ons, custom settings, cookies, a blank browser. Af… (read more)

When clicking a link to a website, it opens my default browser, which is firefox, but it opens a new window with no add-ons, custom settings, cookies, a blank browser. After the recent update as of 3 November 2023, all my add-ons and settings were completely reset, as well as bookmarks all deleted, so I created a new profile to save all my settings. The new window that gets opened does not have any cookies, so it is not logged into anything. It also cannot combine with my other firefox windows and tabs.

Asked by EnmaAisha 6 months ago

Answered by EnmaAisha 6 months ago

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FIXED: Firefox unable to display images in website layout

EDIT: Of course, moments after I posted this I discovered the solution - uBlock Origin was preventing the images from displaying properly. Please feel free to close/delet… (read more)

EDIT: Of course, moments after I posted this I discovered the solution - uBlock Origin was preventing the images from displaying properly. Please feel free to close/delete this question.


Hi Firefox community,

I'm looking for some help troubleshooting display problems with one specific website. (I've had no other issues like this with any other webpage.) This website is a log that we use at work to track cases.

The first screenshot is what the webpage is supposed to look like when displayed properly (loads properly in Internet Explorer). The second screenshot is what I see when I try to access the page on Firefox. I've also found that the links in the buttons don't work either.

A couple of things I've already tried based on forum suggestions that haven't fixed it: - Refreshed/reloaded the page - Deleted cookies/cache - Updated Firefox (currently version 119.0) - Reset Zoom, minimum font size, page style, checked that Javascript was enabled, unchecked hardware acceleration - Turned off Enhanced Tracking Protection, verified that Firefox wasn't blocking parts of the page through the padlock icon next to the address bar - Restarted my laptop after all of this (using Windows 11 on Dell XPS 15)

Any suggestions or advice is greatly appreciated. It's not the end of the world if I can't fix it but it's just a bizarre error and I'd prefer to not open Internet Explorer every time I have to use this website.

Thank you!

Asked by malicematic.phrasing 6 months ago

Last reply by Paul 6 months ago