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Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny_tsxqxyg5f7 1 day ago

Last reply by Evgeny_tsxqxyg5f7 42 minutes ago

All of my One Tab sites disappeared when Firefox asked for new profile

Using my laptop: I have Firefox set to automatically update. I believe there was an update several weeks ago. Today I had been working in Photoshop, exited it, clicked … (read more)

Using my laptop: I have Firefox set to automatically update. I believe there was an update several weeks ago. Today I had been working in Photoshop, exited it, clicked on the Firefox tab I had open and clicked for a new tab. A window opened asking me for a new profile for Firefox. It said I needed this because there is a newer version of FF. It was weird. I entered the info and then was asked if I wanted to import bookmarks, etc. from Chrome (I rarely use Chrome) so I clicked to import. My big beef with this is all of my saved url's in One Tab are missing. I use One Tab all of the time so I lost a lot of information.

1) Can someone tell me what causes FF to do this because I had the latest version open?

2) Can someone tell me how to get my One Tab information back?

Thank you in advance for help, Becky

Asked by becky pb 3 hours ago

Last reply by cor-el 1 hour ago

How can I delete bookmarks from sync?

I am trying to get rid of old bookmarks. I logged out of all my devices except my main PC, deleted many folders of unwanted bookmarks. changed my password on my other… (read more)

I am trying to get rid of old bookmarks.

I logged out of all my devices except my main PC, deleted many folders of unwanted bookmarks.

changed my password

on my other devices that were not connected to sync, I deleted all bookmarks completely.

I only wanted what was on my main PC that I worked so hard on.

now tonight on my PC all the old bookmarks are back again.

this page doesn't make any sense, there is no option to "Delete data from this device" when I sign out.

[https://support.mozilla.org/en-US/kb/delete-sync-data-firefox-signing-out...]

Asked by khuntim 11 hours ago

Last reply by cor-el 1 hour ago

WidevineCdm Plugin Crash on Firefox

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I'… (read more)

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0

Asked by orangehermit 20 hours ago

Last reply by orangehermit 2 hours ago

new update

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONG… (read more)

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONGER DOWNLOAD THE PICTURES AS BEFORE OR ATTACH THEM TO EMAILS..

FIX IT!!!!!!!!

SUSAN SPONGBERG - LA HABRA, CA.

Asked by CaliforniaLady 2 hours ago

Getting the old "Your browser does not support High-Definition" on Amazon Prime Video, on FF MacOS

It started doing this last week. I had this happening a couple versions ago but it went away by itself (I think). Clearing cache won't help, not restarting it in Trouble… (read more)

It started doing this last week. I had this happening a couple versions ago but it went away by itself (I think).

Clearing cache won't help, not restarting it in Troubleshoot mode, etc.

Firefox is up-to-date and this was fixed a couple versions ago.

New bug?

Asked by ThSam 1 day ago

Last reply by ThSam 2 hours ago

Lost work

Today I was filling in a contract with a government organization. The type that allows me to answer questions and submit. I clicked on something else before finishing … (read more)

Today I was filling in a contract with a government organization. The type that allows me to answer questions and submit. I clicked on something else before finishing and I could not retrieve my work.

I have tried ALL of the suggestions available in HISTORY (restore previous session) open closed tabs etc Etc.

Nothing works

Asked by bruce106 1 day ago

Last reply by bruce106 3 hours ago

  • Solved

How to delete old sync data so that I can upload a new sync?

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the informati… (read more)

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy.

I hope someone can help, thank you!

Asked by amandaazenith 2 weeks ago

Answered by amandaazenith 9 hours ago

Can't sign into one of my email accounts with FF, but MS Edge works fine

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on … (read more)

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on login, it brings up the logging on page and then just starts blinking and will not sign me on. If I use MS Edge to sign on it works fine. The email account has been working fine for many years so don't know what to do. I've deleted recent history, but that does not help. Any ideas will be appreciated as I like FF and don't like to have to use two different browsers to do my daily tasks. Thanks in advance for any help you can suggest. I'm currently using release 131.0.3 with W-10 on a desk top PC with DSL from my phone company with the email account with their ID. My phone company does no know about or support FF.

Asked by donP22 5 days ago

Last reply by cor-el 4 hours ago

Add-ons?

I’m trying to install the add-on called carmelizer but it’s not working I have Firefox already on my iPad but it just keeps telling me to install Firefox. Can you please… (read more)

I’m trying to install the add-on called carmelizer but it’s not working I have Firefox already on my iPad but it just keeps telling me to install Firefox. Can you please tell me what I’m doing wrong? Thanks

Asked by ybnrmal 5 hours ago

Last reply by James 4 hours ago

132.0 Update Fails

Windows 11 system; currently running 131.0.3 (64-bit). Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates witho… (read more)

Windows 11 system; currently running 131.0.3 (64-bit).

Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates without user approval, and my profile is stored in an entirely separate folder structure well away from the insecure \users hierarchy). Did the usual click on the update button, showed 132.0 downloading, update button changed to "Restart to Update", clicked the button...

And the update failed. Help | About shows 131.0.3, and the "Restart to Update" button is still active.

Tried again with a full shutdown instead of using the update button, same result.

So how do I force this update to install?

Asked by Jaws 5 hours ago

  • Solved

Firefox 128 ESR on Debian 12 cannot play videos

Hello, There has been an upgrade of Firefox ESR to version 128.3 on Debian 12 bookworm. Before the update, I could play videos, now I can't. I precise I can play video… (read more)

Hello,

There has been an upgrade of Firefox ESR to version 128.3 on Debian 12 bookworm.

Before the update, I could play videos, now I can't.

I precise I can play videos on Chromium, or with the video players.

I have libavcodec58, libavcodec-extra59, ffmpeg 5.1.6 packages installed.

There is an error in the console: Media resource xxx.webm could not be decoded. Specified “type” attribute of “video/mp4” is not supported. Load of media resource xxx.mp4 failed.

This command seems to indicate the session is X11 and not Wayland: ``` loginctl show-session 1 -p Type Type=x11 ```

Asked by francoisj 3 weeks ago

Answered by francoisj 6 hours ago

does not allow Facebook messenger to use cam or mic

when ever i try to use Firefox to do a Facebook or /messenger video or audio with some on on Facebook it does not let me/. I have tried with all add on disabled a… (read more)

when ever i try to use Firefox to do a Facebook or /messenger video or audio with some on on Facebook it does not let me/. I have tried with all add on disabled and still no. Come on tell me how or what to do. There are others saying the same thing . can you fix it or tell me how to make it work. I have to go to Chrome to use it. Just not right i have used firefox for more that i can remember but if it keeps up you may have me switch to chrome. Please fix it or tell me how to get it

Asked by Mary 6 hours ago