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control + up shortcut does not work now. does not go to top of page.

control + UP (arrow) is documented to "go to top of page". That has broken as of 126.0 And, for some reason I don't remember, I found that using "HOME" in the past was … (read more)

control + UP (arrow) is documented to "go to top of page". That has broken as of 126.0 And, for some reason I don't remember, I found that using "HOME" in the past was also problematic.

How do I report something as "b roken" to firefox and do you agree it is broken?

Asked by Joe P 1 day ago

Last reply by Joe P 7 minutes ago

FIrefox update requires new profile

Why do I need a new profile every single little update? How can I get my saved session, bookmarks, history, open tabs, extensions and preferences from my old profile? Man… (read more)

Why do I need a new profile every single little update? How can I get my saved session, bookmarks, history, open tabs, extensions and preferences from my old profile? Manually copying files from the old profile is not a solution - it's a workaround and not a great one. Lots of things get left behind. Alternatively: what file in my "old" profile do I need to manipulate to trick Firefox into using it with the new version?

Asked by bogusman222 20 minutes ago

Cannot reach a website except in private browsing but...

I have been using firefox for years. My current version is 126.0.1 (64 bit). Within the last couple of months(?) I am unable to reach a website that I use on a semi-regu… (read more)

I have been using firefox for years. My current version is 126.0.1 (64 bit). Within the last couple of months(?) I am unable to reach a website that I use on a semi-regular basis axisgis.com/AshbyMA The problem exists on 3 different devices, an HP laptop running win 10, an older desktop running win 10, and an older mac desktop running Catalina 10.15.7 which apple says is up to date. If I use Safari on the mac the website works perfectly. If I use private browsing on the laptop the website works perfectly. If I use private browsing on the desktop the website works perfectly. On the laptop I ran the firefox in troubleshoot mode and the website still would not work. I cleared the cache on the laptop and the website still won't work. Since the problem occurs on 3 different devices that are not synced to each other I can't believe it is a cookie problem. Rebooting devices makes no difference. I rebooted the Comcast modem and the house router, no change.

Any ideas would be welcome.

Thanks, mike

Asked by mike745 22 hours ago

Last reply by jscher2000 - Support Volunteer 40 minutes ago

Outdated version of Firefox listed at >Installed Apps<

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefo… (read more)

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

Asked by Jed 6 hours ago

Last reply by jscher2000 - Support Volunteer 46 minutes ago

Twitter X Ad Blocker add on update

Hello, I've chatted with the creators of the add on "Twitter X Ad Blocker" and asked why it isn't working any more. They told me they have an update made and ready but yo… (read more)

Hello, I've chatted with the creators of the add on "Twitter X Ad Blocker" and asked why it isn't working any more. They told me they have an update made and ready but you have not approved it yet. What will it take to get you to approve the update so this will work again?

Thanks, Tracy

Asked by tracyjarchow 19 hours ago

Last reply by tracyjarchow 49 minutes ago

  • Solved

I am not able to import my bookmarks from HTML though I have exported them in a HTML file

Hey, I have previously exported my bookmarks in an HTML file. When reinstalling Firefox, I tried to import them using the HTML backup file. It says that 309 bookmarks ha… (read more)

Hey,

I have previously exported my bookmarks in an HTML file. When reinstalling Firefox, I tried to import them using the HTML backup file. It says that 309 bookmarks have been found, but nothing changes on the bookmarks bar, still showing the "Import bookmarks" bookmark. These are very important bookmarks I would really like to get back, can you help me please ?

Asked by Daphné Lambert 1 hour ago

Answered by Daphné Lambert 1 hour ago

mozilla thunderbird master password/don't know it

My email address is grandhaven@roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - … (read more)

My email address is grandhaven@roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

Asked by jonrobam 1 hour ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Too many spawn child processess and browser freeze

Firefox spawn too many child processess, with cause the browser to freeze. Proposed solution: Reduce to absolute minimum the spawn child processess. The value should be… (read more)

Firefox spawn too many child processess, with cause the browser to freeze.

Proposed solution:

Reduce to absolute minimum the spawn child processess. The value should be set according to the device performance and additionally show allow the user to set manually the limits.

Example: 1 (maximal 3) child process per tab/window

Asked by Mcgiwer 1 week ago

Last reply by Mcgiwer 1 hour ago

  • Solved

Language in menu of FF 126.0 is mixed up

Hello, I have a problem: After an automatic update of the language packs, parts of the Firefox menu (version 126.0) are displayed in EN. Parts in DE. Seems to be related… (read more)

Hello, I have a problem: After an automatic update of the language packs, parts of the Firefox menu (version 126.0) are displayed in EN. Parts in DE. Seems to be related to the update... how can I change this again? I have already changed the language settings. Didn't help...it appeared after an automatic update on May 28. Thanks for an idea :)

Asked by fibroblast 1 day ago

Answered by Paul 18 hours ago

Tab crashes

Please help me to understand why I keep getting the 'Gah! Your tab just crashed' message. This only started a couple of weeks ago, but is extremely annoying and makes me… (read more)

Please help me to understand why I keep getting the 'Gah! Your tab just crashed' message. This only started a couple of weeks ago, but is extremely annoying and makes me doubt the integrity of Firefox. The problem can be circumvented (at least for a while) by closing and re-opening Firefox, but I'd prefer not to have to keep doing this.

Asked by Shenn_Ghaelgeyr 4 hours ago

Last reply by Paul 2 hours ago

repeated asking for firefox to be default browser. why doesn't it stick?

My system repeated asks if I want Firefox to be my default browser. Equally as many times I have indicated yes but why doesn't it stick? Running Win10 latest update. Plea… (read more)

My system repeated asks if I want Firefox to be my default browser. Equally as many times I have indicated yes but why doesn't it stick? Running Win10 latest update. Please help me get rid of this annoyance.

Asked by Cor Massar 3 hours ago

Images disappear

Images and graphical elements (even the checkmark or the confirm image at the bottom of this thread creation page) disappear when scrolling down. This started after today… (read more)

Images and graphical elements (even the checkmark or the confirm image at the bottom of this thread creation page) disappear when scrolling down. This started after today's update. I've tried creating a new profile, troubleshooting mode, disabling hardware acceleration, disabling dark reader, changing the windows override settings to NEVER - NONE OF IT WORKED!! I'm getting really ticked-off by this crap! Didn't have this problem until the newest "great" update!

Asked by Brendan R 10 hours ago

Last reply by cor-el 6 hours ago

How to Disable the Privacy / Incognity Window

Hello! My name is Anya. I am desperately trying to manage my social media addiction and to help support that I am wondering if its possible to disable the privacy window.… (read more)

Hello! My name is Anya. I am desperately trying to manage my social media addiction and to help support that I am wondering if its possible to disable the privacy window. I know I can install a website blocker - which I have, but it does not apply to the private window so I have full access to social media on it, I just have to log in. I want to COMPLETELY block Facebook and Instagram off of my laptop. Is this possible? Thank you!

Asked by anya.cherepanova131018 1 day ago

Last reply by cor-el 6 hours ago

MacOS Sonoma - Emoji keyboard shortcut does not work

Hi there, Using the shortcut Ctrl + Cmd + Space is suppose to open the Emoji panel, however it disappear instantly. I have already heard that this could happen if you d… (read more)

Hi there,

Using the shortcut Ctrl + Cmd + Space is suppose to open the Emoji panel, however it disappear instantly.

I have already heard that this could happen if you download FF in a specific language and then change it to another language (https://bugzilla.mozilla.org/show_bug.cgi?id=1563862). I have deinstalled everything and reinstalled without changing the language, and it still don't work properly.

I'm a swiss french user, so my keyboard is configured for "French - Swiss" and Firefox is in French.

Does some of you still have this issue? Thanks a lot for your help

Asked by thierry.krummenacher 7 hours ago

How to get autofill to work for forms (addresses etc)

How do I turn on autofill in firefox 125/126? There are help pages that say go to settings>privacy> and turn autofill on. But there is no autofill mentioned anywher… (read more)

How do I turn on autofill in firefox 125/126? There are help pages that say go to settings>privacy> and turn autofill on. But there is no autofill mentioned anywhere in that page. The only reference that autofill comes up with when typed in the search bar in settings is in import settings. How is this so difficult to enable, its basic functionality 10 years ago. I've also tried going to extensions.formautofill.supportedCountries and extensions.formautofill.addresses.supportedCountries and adding my country (why this is a thing is bizarre as well).

Asked by p.harry 7 hours ago

Opening Firefox

When I open Firefox, it is only a quarter of the browser in the right-upper quarter of the screen. How can I make it so the browser opens fully in the entire screen. … (read more)

When I open Firefox, it is only a quarter of the browser in the right-upper quarter of the screen. How can I make it so the browser opens fully in the entire screen.

Asked by kmcross76 12 hours ago

Last reply by cor-el 7 hours ago