All Products Support Forum

top - left "get messages". either the button or on the account right click and get messages.

its been one or 2 days now that i press either and also on TWO DIFFERENT PC running win 10 and 115.9.0 version and nothing happens! doesnt get any messages. dont even get the Checking notification on the bottom left. auto message retrieve doesnt work either no matter the time period. its like i am clicking on empty space... a while after, just by itself, it starts downloading again.

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress and phone numbers are individualy designed.

I use mobile browser on Galaxy S series smartphones. When I mark phone number it is not recognized by any dialer. When I try the same on other browser i.ex. Brave it recognize it without any problems. No matter how web frame is designed.

I guess this is an issue for Mozilla developers to check out. Personally I dont see any custom settings to change it.

Hello, I recently find products added to check out from various sites to purchase. I use all my pcs and other devices. They are all password protected. No one uses my devices. I think some one got my account. I changed the password. Can you help me about this topic Kind regards sami

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addresses. So I'll send an email out from one address, but the recipient replies and it comes back to me on the incorrect address. It's always the same address that it gets overwritten to, but I never know when it happens. I have tried individually setting ALL my managed addresses with their own 'reply-to' and it still happens.

I can never tell when an outgoing message has been overwritten or not, as it always looks correct at my side. I only know when a reply message then comes back into the incorrect address. This may not sound important, but it's infuriating because, for example, I'm monitoring one address for replies and I don't get any, but then later I look down at the other address and there's the reply there. I have tried removing the dominant address from Thunderbird and re-installing it...twice. I can't leave the entire address off Thunderbird, because I don't want to miss any emails that do come to it.

Please can you offer some advice.

Re-booting following a power failure, I entered my pin & received a message something like, "Would you like to sign out? If you continue you risk losing personal data. You can protect your data by signing out, then signing in again". So I signed out, then signed in again and the boot proceeded but it was like a brand new installation. Desktop background was Windows blue, about half my desktop icons gone, all default apps reset, in Firefox all my plug-ins/extensions gone, all my bookmarks gone. And Windows Settings now won't let me set Firefox as the default browser and when FF offers to set itself as the default browser, that doesn't work either.

I've got the feeling this is some kind of identity issue gone awry but I don't know how to fix it. Hoping someone on this forum recognizes the problem, and knows a solution. Thanks for any help offered.

Urgent Help Please as lost ALL EMAILS - I cannot get to post in Thunderbird: 1) I've now spent 4 hours, (from what was trying to sort a 'simple' problem on the server), as I couldn't send or receive any emails, as they think I've 6.5Gb of data on it, in spite of my deleting all my emails off it. So they allowed some extra space to temp sort it again. It's been an issue for about 3mths now. But I deleted everything just the other day having confirmed that was not deleting them off my laptop and that the previously lost emails 2 yrs ago weren't still on their server.

But now checked back on my email client Thunderbird, and I've no emails. They're all GONE bar the odd few I've put into folders (I stopped using folders years back as that lost all my emails way back then!), so I'd been keeping them all in the Inbox. Although I've a few old Inbox files with previous old old emails in so I can access them if I need to. But at least their there! But now again I've just lost everything. This is such a disaster.

Over the last 2yrs it's been going OK until today. Now it's LOST ALL MY EMAILS. I'm as per usual up to my eyes and have to travel this friday for meetings next week. The last thing I needed today was this. I've lost so much data and info in those emails it's doesn't bare thinking about. From show tickets that I need, medical info and data, to flight details to all sorts of crucial data. My ONLY saving grace is that anything I've replied to, I have a copy in the sent folder.

So Please Forgive this being in Firefox, as I can't even add it to Thunderbird help area!! I've had to reset my pw too just to sign in. Sadly right now it all feels so very upsetting I'm thinking I'll have to just have to start using another email client! If every 2 yrs I lose all my emails then this is just not acceptable. I hope you can move this to the Thunderbird threads. If you do please send me a link to it so I can try and find it.

What's so upsetting is had I saved the Inbox file when I saw the 13Gb file size, a bit eariler then, I think I could have saved them. I fear though that the remote server people deleted something, that was somehow still linked to my system and that's meant they've deleted my emails off my laptop too! Terrifying! (Perhaps that is what happened before back in '22. ???) I did look at a 'Sync' settings but not sure what they did so cancelled back out of them.

Running on Win 10 Pro 64Bit i7core 8Gb Ram Thunderbird 115.10.1 (64-bit)

Any and all help will be most gratefully received.

Sub issue to get help : 2) Error to Sumbit to Thunderbird: Sadly I've gone around and around your system saying Ask Question when nothing answers my query on the Thunderbird email questions. But when you click on Ask Question it just takes you back around the system again / Browse all Programs / re click on thunderbird/ reclick on Emails and back to list of FAQ's but nothing helps so click on Get Help and back around you go in a deja vu system.

I updated to 115.10.1 a few days ago and would like to roll back to what I had before.

Is there a way to do that?

And is there a file that has the version number in it? I would like to look in a system backup to find out the version number that I had last week.

In a recent email Thunderbird sees an HTML message as plain text, and does not decode it. The message is decoded by my phone using "Email - Fast & Secure Mail by Edison Software". See attached screenshot. Normally Thunderbird suceeds where phone apps fail.

All other HTML messages seem OK

Here is the message source 40%; font-family: arial, helvetica, sans-serif; font-size: 16px; text-ali= gn: left; margin: 0; padding: 0;" align=3D"left">The UK Government introd= uced the new requirement last year which means voters in England have to = show an acceptable form of photo ID when voting at a polling station.</p>=

=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDEsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvVm90ZXJJRCIsImJ1bGxldGl= uX2lkIjoiMjAyNDA0MzAuOTQwNTc0OTEifQ.sF6WGrw7AMAA7KUoeJe3PefG-JsfcexOBU6ji= k9oZyQ/s/1080167471/br/241551225317-l" target=3D"_blank" rel=3D"noopener"= style=3D"color: #FFFFFF; text-decoration: none; -ms-word-break: break-al= l; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyp= hens: none; background-color: #7F7384; border-radius: 3px; border-color: =

1. 7f7384; border-style: solid; border-width: 8px 20px;">View the full list=

of accepted photo ID.</a>

=A0

People voting by post ar= e also being reminded to return their postal votes by Thursday May 2.

=A0

If you are unable to ret= urn your vote by post before Thursday May 2, you can take it your polling= station or the Council offices on polling day.

=A0

The Elections Act 2022 h= as made several changes to the existing electoral law which means from Th= ursday May 2, you will be only able to hand in a maximum of up to six pos= tal votes per poll. This includes your own postal vote, and postal votes = of up to five other people per poll.

=A0

If you are handing in po= stal votes at either a polling station or the Council offices, you will b= e also asked to complete a short =91postal vote return=92 form by a staff= member.

=A0

Voters are also reminded= not to post postal votes into the letterbox at the Council Offices, othe= rwise the postal vote will be rejected.

=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDIsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvcGFnZXMvdm90aW5nX2J5X3B= vc3QiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.gcfM6b0PSr6dSbpI-4kF= 7mKXs-8XTkNGnVuzpzPyzkQ/s/1080167471/br/241551225317-l" target=3D"_blank"= rel=3D"noopener" style=3D"color: #FFFFFF; text-decoration: none; -ms-wor= d-break: break-all; word-break: break-word; -webkit-hyphens: none; -moz-h= yphens: none; hyphens: none; background-color: #7F7384; border-radius: 3p= x; border-color: #7f7384; border-style: solid; border-width: 8px 20px;">F= AQs about the changes to postal vote handling</a>

style="3D"=A0

A total of 76 polling st= ations staffed by more than 290 people will be open between 7am and 10pm = on May 2 so people cast their vote. Your poll card will tell you which po= lling station you must vote at and offer a list of the types of photo ID = which can be accepted.

style="3D"=A0

<a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDMsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vd3d3LmNoYXJud29vZC5nb3YudWsvbmV3cy8yMDI0LzA0LzMwL3J= lbWVtYmVyX3lvdXJfcGhvdG9faWRfb25fbWF5XzIiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMw= Ljk0MDU3NDkxIn0.Vy8Vw2ouSthk-IlFIovxn-WUZnjsbIRz-rdhoRPUQe4/s/1080167471/= br/241551225317-l" target=3D"_blank" rel=3D"noopener" style=3D"color: #FF= FFFF; text-decoration: none; -ms-word-break: break-all; word-break: break= -word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; backgrou= nd-color: #7F7384; border-radius: 3px; border-color: #7f7384; border-styl= e: solid; border-width: 8px 20px;">Read the full story</a>

                   </td>
               </tr>
           </table>
       </td>
   </tr>
  =20
   <tr>
      <td>

                    =20

       </td>
   </tr>
  =20
   <tr>
     <td>

              =20

       </td>
   </tr>

</table> </td></tr></table> </td></tr></table>

=20

<font face="3D">Stay connecte= d with Charnwood Borough Council:</font>

<font><a href=3D"https://lnks.gd/l/eyJhbGciOiJ= IUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDQsInVyaSI6ImJwMjpjbGljayIsInVybCI= 6Imh0dHBzOi8vd3d3LmZhY2Vib29rLmNvbS9jaGFybndvb2RiYy8iLCJidWxsZXRpbl9pZCI6= IjIwMjQwNDMwLjk0MDU3NDkxIn0.mVdB-DNGWaVvLIUunjXvXGLNEhiY9U5eiu2KR_n0ibc/s= /1080167471/br/241551225317-l" target=3D"_blank" rel=3D"noopener"></a> =A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJI= UzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDUsInVyaSI6ImJwMjpjbGljayIsInVybCI6= Imh0dHBzOi8vdHdpdHRlci5jb20vQ2hhcm53b29kQkMiLCJidWxsZXRpbl9pZCI6IjIwMjQwN= DMwLjk0MDU3NDkxIn0.sE8T-OVOmsXsbMsYe_dbkIkKQBVLqdnbjhvdAVgHC6w/s/10801674= 71/br/241551225317-l" target=3D"_blank" rel=3D"noopener"></a> =A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.ey= JidWxsZXRpbl9saW5rX2lkIjoxMDYsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8= vd3d3LmxpbmtlZGluLmNvbS9jb21wYW55L2NoYXJud29vZC1ib3JvdWdoLWNvdW5jaWwiLCJi= dWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.SXwaFZZofvE7dqdcVRxmTbrfC_-cZ= URKxlgi9Bh0p0A/s/1080167471/br/241551225317-l" target=3D"_blank" rel=3D"n= oopener"></a> =A0=A0<a href=3D"https://lnks= .gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDcsInVyaSI6ImJwMj= pjbGljayIsInVybCI6Imh0dHA6Ly93d3cuZ292ZGVsaXZlcnkuY29tLyIsImJ1bGxldGluX2l= kIjoiMjAyNDA0MzAuOTQwNTc0OTEifQ.9yTH5OwyBcvraY5boXQryghr0umfi7phFg3JQOT4b= Yo/s/1080167471/br/241551225317-l"></a></font>

<font face="3D">SUBSCRIBER SERVICES:</font> = <font face="3D"><a href=3D"https://lnks.gd/l/ey= JhbGciOiJIUzI1NiJ9.eyJidWxsZXRpbl9saW5rX2lkIjoxMDgsInVyaSI6ImJwMjpjbGljay= IsInVybCI6Imh0dHBzOi8vcHVibGljLmdvdmRlbGl2ZXJ5LmNvbS9hY2NvdW50cy9VS0NIQVJ= OV09PRC9zdWJzY3JpYmVyL2VkaXQ_cHJlZmVyZW5jZXM9dHJ1ZSN0YWIxIiwiYnVsbGV0aW5f= aWQiOiIyMDI0MDQzMC45NDA1NzQ5MSJ9.ADY_mCtFVj0k-6qwoAYiXubR9bVJaKN7syF_GVGm= LIU/s/1080167471/br/241551225317-l" title=3D"Manage Subscriptions">Manage= Subscriptions</a> =A0|=A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1N= iJ9.eyJxdWVyeV9wYXJhbXMiOlsidmVyaWZpY2F0aW9uIiwiZGVzdGluYXRpb24iXSwiYnVsb= GV0aW5fbGlua19pZCI6MTA5LCJ1cmkiOiJicDI6Y2xpY2siLCJ1cmwiOiJodHRwczovL3B1Ym= xpYy5nb3ZkZWxpdmVyeS5jb20vYWNjb3VudHMvVUtDSEFSTldPT0Qvc3Vic2NyaWJlci9vbmV= fY2xpY2tfdW5zdWJzY3JpYmUiLCJidWxsZXRpbl9pZCI6IjIwMjQwNDMwLjk0MDU3NDkxIn0.= ZO2r2bzqIgpwsQEhTGZwRXXOHA6-_EEKQOM8DlKS9Z8/s/1080167471/br/241551225317-= l?verification=3D5.3ed4547e2334334d63ec5be244543750&destination=3Droger%4= 0rogerwhill.plus.com" title=3D"Unsubscribe from All Topics">Unsubscribe A= ll</a> =A0|=A0 <a href=3D"https://lnks.gd/l/eyJhbGciOiJIUzI1NiJ9.eyJidWxs= ZXRpbl9saW5rX2lkIjoxMTAsInVyaSI6ImJwMjpjbGljayIsInVybCI6Imh0dHBzOi8vc3Vic= 2NyaWJlcmhlbHAuZ292ZGVsaXZlcnkuY29tLyIsImJ1bGxldGluX2lkIjoiMjAyNDA0MzAuOT= QwNTc0OTEifQ.ytrrtEdY68bcdjdm5MMeGMO7YeM07ml8wrjyELRncY0/s/1080167471/br/= 241551225317-l">Help</a></font>

</body> </html> =0A

Hey, I would like to SET MY SD CARD AS DEFAULT DOWNLOADS LOCATION on my ANDROID PHONE( so that my downloads aren't saved on my phone's internal storage). Please help me with a step by step procedure. Thank you!

Somebody thought that it is a GREAT idea to make drag-n-drop cursor a GIANT rectanglular thumbnail of the emails being dragged.

No, this is a horrible idea because that thumbnail covers the target of the drag-and-drop.

Either REVERT this IMMEDIATELY or let us know how to disable and revert to the simple drag-n-drop mouse cursor that does not obstruct the target of the drag.

And in the future AVOID any GUI changes that are not ABSOLUTELY NECESSARY. With these poorly thought through, extremely annoying changes you are only causing damage and aggravation.

Thunderbird via Roadrunner email acct is not delivering emails for up to 8 hours to certain Verizon accounts. What is up with this? It is very difficult to monitor a very sick brother in another state when emails are not being delivered in a timely manner. Have spoken with Spectrum/Roadrunner and sent message directly from Spectrum's web email app per their troubleshooting hotline. No joy on the email deliver either via Spectrum or Thunderbird.

Hello. Some time ago, empty folders appeared in the side panel of my account, I cannot delete them - how to delete them. Attached is an image with selected folders.

I don't like getting recommendations in Pocket that you need a subscription to read. Why waste my time giving me the initial information on something, but then when I try to read it, I can't because I already have too many subscriptions. Seems like there used to be an option besides "Dismiss" to not show content from particular sites?

I use Thunderbird as a central repository for 5 different email addresses. Recently 1 of them stopped getting Sent messages that were created on Webmail or my Phone. I used to work fine, now it doesn't. This account is the only one I have that is set to POP3; the others are IMAP.

I'd change the settings to be IMAP but don'e see how to do that. And, I don't want to lose any messages and would like to capture the ones that have not been captured.

Any thoughts?

in the contact field, how do i change the name of a contact field like custom properties or organizational properties to something else? i do not know how to add an image! So, go to address book, new contact, and you will see the fields custom properties and organizational properties towards the bottom.....Thank you...b³

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand corner terminates street view. This does not happen with other browsers.

My OS is Debian 12, Firefox is the latest version 115.9.1esr (64bit).