All Products Support Forum

Using Android FF, when selecting Google.com,it only loads blank white page. Entire screen is completely blank. No error messages of any kind.

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

Ever since upgrading to the latest version I'm having all kinds of problems with my s22 Galaxy Android. Thinking somehow like on a PC it would save all my bookmarks I deleted the app and then reinstalled it only to find that I've lost everything! Is there a way to restore this?

When you first released the pull to refresh feature on Android, it worked good. However, for the last several releases, there is a noticeable delay when trying to scroll up and down. Say you are in the middle of a news article and you want to move up or down. It will just hang for a bit, rather than smoothly go up and down like normal. If I turn pull to refresh off, scrolling is normal. What I think might be happening is the pull to refresh feature is no longer recognizing to only work when at the top of a page. The only time you would want to pull down to refresh is at the top of the article. Otherwise, it shouldn't even be active. Don't really know what the real problem is though. It is a real bummer. I really like that feature. Having to go back to the old way of refreshing a page is super annoying. I hope you can figure it out. This issue has been going on for several releases/months. I didn't know how to report it. Perhaps the last three releases have had the issue.

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English?

Hello,

I've recently began to experience some pretty nasty behavior of firefox on android. After some time of using the browser (with closing the app in between), The screen starts to flicker (on every website) and the app becomes unusable. I have to force stop the app for it to work for a while again, until it starts flickering again. I have few theories myself (Something wrong with the web-engine, or garbage collector perhaps?) but I don't know how true they are. I did recently update to Android 14 and didn't see this behavior beforehand. I can't show a demonstration because I can't attach video's. Can I post a link to a video?

I have a few questions about the storage space used by Firefox v60.00 on Android 6.0.

Here is a picture of the storage space used up by Firefox on my phone

Cache has been cleared.

Data however is using up a large amount of space (1.3GB).

uBlock origin version 1.16.6 is the only plugin/addon I have installed.

I don't have any downloads.

By comparison Chrome browser on my phone takes up less than 100MB of storage space.

Questions

What is a normal clean install size for firefox on Android ?

What is deleted if I clear the 1.3GB of Data? Will my bookmarks be deleted. Will uBlock origin be deleted (my only installed plugin).

How can I backup my bookmarks to a file?

How do I determine what is using up all this storage space in Firefox, and prevent it from happening again?

Thanks for your responses.

I am writing to seek assistance regarding a challenge I have encountered while attempting to install a custom add-on from a file.

I have followed the steps to enable the debug menu on Firefox Nightly, and I have also successfully downloaded the custom add-on in XPI format to my mobile device. However, upon navigating to the Add-ons settings, I am unable to locate the option to install the add-on from a file.

I have reviewed the official documentation and community forums for guidance, but I have not found a solution specific to my situation.

Could you kindly provide detailed instructions on how to install a custom add-on from a file on Firefox Nightly for Android? If there have been any recent changes or updates in this regard, I would greatly appreciate any information or resources you could share. Thank you for your time and assistance. I value the work Mozilla does to enhance the Firefox experience and am eager to resolve this matter.

Best regards, Saad

For months now, Firefox Mobile has constantly been getting "app has stopped responding" crashes and even hard crashes (multiple times per day) for Pixel users. There's already a bug report about it but the FF team's response is that they aren't going to do anything. They claim it's an issue with the kernel but no other apps / browsers on the Pixel have this problem.

This is beyond pathetic. Maybe this not-my-problem mentality is why Firefox has reduced to less than 1% penetration.

Utterly insane that this is being forced on users of Firefox Focus in Android.

how do I remove the options for Search with Amazon and Search with Bing on the right click context menu?