Showing questions tagged:

Both Mozilla products spontaneously disappeared from my computer.

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restor… (read more)

Both Mozilla products spontaneusly disappeared from my computer. Firefox requested a reinstall, and all was recovered. Firefox completely disappeared, and I had to restore from backups. I am seriously worried. What is going on?

Open 2 2

Snooze tabs not working after update, suggestions please?

Hi all, After the last update the former Mozilla Test Pilot "Snooze Tabs" isn't working for me any more, I tell a tab to snooze and it just stays where it is. https://add… (read more)

Hi all,

After the last update the former Mozilla Test Pilot "Snooze Tabs" isn't working for me any more, I tell a tab to snooze and it just stays where it is. https://addons.mozilla.org/en-GB/firefox/addon/snoozetabs/

I've tried running with addons disabled and then running with addons active again and the behaviour is the same. It's the same behaviour whether I run from the toolbar or the context menu.

I'm presuming this problem is related to Firefox update mechanics. Any suggestions for how to get this working again please?

Cheers :)

Open 6 2

Mozilla Thunderbird

I use Thunderbird and received a message about an update which I allowed. I went to another app and when I checked Thunderbird all of my data is gone. The only folder Moz… (read more)

I use Thunderbird and received a message about an update which I allowed. I went to another app and when I checked Thunderbird all of my data is gone. The only folder Mozilla Thunderbird folder reads: tobedeleted. It is empty. All of the data is gone. Is there a way to retrieve it? PD - [edited from public] @gmail.com. My desktop runs Windows 10 only.

Open 1

9gag website performance issue.

Hello brothers and sisters, i am need help! I'm experiencing performance issues when surfing the 9GAG website. The amount of RAM consumed by this page is growing exponent… (read more)

Hello brothers and sisters, i am need help! I'm experiencing performance issues when surfing the 9GAG website. The amount of RAM consumed by this page is growing exponentially. It's gotten to the point where this tab can consume up to 5GB of memory, and that's not the limit. This issue hasn't happened before. I can't figure out what's causing it.

What I did to fix the problem: I reinstalled the browser. I reinstalled add-ons. I reset my old profile, saving only bookmarks and passwords. I reinstalled the operating system. None of this helped. However, my friends don't have this problem with this site. Please help.

Open 1

I tried to remove the new profiles' & all my data disappeared, including hundreds of bookmarks. help me revert and restore to the account that I had !had

I tried to remove the new 'profile'. I don't want it. now ALL my data, settings & bookmarks are GONE ! Help me revert to & restore the previous account settings !… (read more)

I tried to remove the new 'profile'. I don't want it. now ALL my data, settings & bookmarks are GONE ! Help me revert to & restore the previous account settings !!!!!

Open

Some Web Sites Running Slow on Firefox

Firefox runs some sites slows on one of my Windows 10 computers. I'm running Firefox on 4 Windows PCs and 3 of the 4 work just fine using the same synced profile. Fidelit… (read more)

Firefox runs some sites slows on one of my Windows 10 computers.

I'm running Firefox on 4 Windows PCs and 3 of the 4 work just fine using the same synced profile.

Fidelity.com and Amazon.com are 2 of the sites that are very slow to load. They will eventually load, but clicking on any links causes another slow load.

The same web sites are fast when I use MS Edge.

Troubleshooting steps I've taken (none of which have worked):

  • Refreshed Firefox
  • Created a new profile
  • Uninstalled Firefox leaving my old profile
  • Completely uninstalled Firefox and deleted my profile

Any thoughts on troubleshooting steps to take?

Open 2

How to bypass SEC_ERROR_REUSED_ISSUER_AND_SERIAL error for local devices

I'm reposting a question already opened here because a moderator suggested to do so. Actually I though I was posting to the international forum from the URL... I was tryi… (read more)

I'm reposting a question already opened here because a moderator suggested to do so. Actually I though I was posting to the international forum from the URL...

I was trying to access a local HTTPS website of an embedded device (a Siemens S7-1500 PLC) that is using a self-signed certificate, but was unable to go on (attached image #1, in Italian language) due to the the SEC_ERROR_REUSED_ISSUER_AND_SERIAL error. I've browsed a similar PLC webserver in the past, so the fact that the device exposes a similar certificate serial number is not so strange for me, considering also it's self-signed.

The problem is that I cannot follow the instructions of the Mozilla knowledgebase here because I'm not able to identify the correct certificate of the website!

In the attached image #2 you can see that the connection is detected as not encrypted, I suppose because only the form part of the HTML that is posting the data using HTTPS while the rest is using HTTP, but I'm not sure. If I click on the padlock icon (attached image #3) the info about the current certificate is not displayed.

Then I went into Tools > Options and searched for "certificates"; as you can see in the attached images #4 and #5, neither in the Servers tab nor in the Authorities tab I can find any item that is related to 192.168.10.2 (the webserver IP address) or Siemens (the embedded device manufacturer). But unfortunately the error persist! Initially there was a 192.168.10.2:443 line in the Servers tab and I removed it and restarted Firefox, but it didn't solve, so at the moment the situation is the one depicted by the attachments.

I had to use Microsoft Edge to access the website, but I would like to solve this issue and use Firefox instead. Is there anything else I can do to bypass the error? Why doesn't the error page provide a way to correctly identify the wrong certificate using its fingerprint and/or name? Or, maybe, is there a way to disable this check for local IP addresses or for items in a whitelist?

Thanks for your help.

Open 4

Firefox вылетает при загрузке Faceit Anti-Cheat.

I already left a topic here on this issue, then no one could help me, in general, the problem appeared a month ago in me, as after I reinstalled Windows, downloaded the f… (read more)

I already left a topic here on this issue, then no one could help me, in general, the problem appeared a month ago in me, as after I reinstalled Windows, downloaded the facit anti-cheat steam browser and went to play facit, since facit requires some settings in the bios for it to work, when downloading the anti-cheat, it asks to restart the computer, it asks for tpm 2.0 secure boot , VBS , iommu , and so I thought for a long time what could be the problem that it is after installing the anti-cheat facit that the browser breaks. As a result, I found out that it is when the iommu function is enabled in the firefox bios that it breaks , if you disable this setting, the browser works, although it gave an error before and did not start at all, I spent a month trying to figure out what the problem was, I am a Windows optimizer and I had custom windows and a lot of different settings for optimizing windows, but now I have installed official windows and the problem is still there, it turned out that it is far from in windows and windows optimization, because I have many friends who use custom windows and optimization settings and everything works for them, and so I found out that it's about iommu , just a couple of days ago, I updated the bios, I had the old version, now the newest one is still present, if there is, then help me figure it out.

here is the error code from the "details" by the way, not only firefox breaks, but also chrome, brave, etc.

AvailablePageFile: 37469605888 AvailablePhysicalMemory: 32424693760 AvailableVirtualMemory: 138531310682112 BackgroundTaskMode: 0 BuildID: 20260403140140 CPUMicrocodeVersion: 0xa20120a CrashTime: 1775599624 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1775587593 LastStartupWasCrash: 0 MinidumpSha256Hash: 89a8c6296c245dae30e1562163d1ec0d37df24dffa0a6e612f9294854213f8ff ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["dbgcore.dll","winrnr.dll","twinapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","winnsi.dll","DWrite.dll","dbghelp.dll","winmm.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","InputHost.dll","WindowManagementAPI.dll","textinputframework.dll","Windows.UI.dll","ktmw32.dll","wsock32.dll","version.dll","propsys.dll","WinTypes.dll","CoreUIComponents.dll","CoreMessaging.dll","nlaapi.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","profapi.dll","bcryptPrimitives.dll","msvcp_win.dll","ucrtbase.dll","cfgmgr32.dll","wintrust.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","win32u.dll","bcrypt.dll","sechost.dll","SHCore.dll","user32.dll","advapi32.dll","kernel32.dll","nsi.dll","gdi32.dll","ws2_32.dll","rpcrt4.dll","shlwapi.dll","ole32.dll","shell32.dll","oleaut32.dll","msctf.dll","combase.dll","msvcrt.dll","psapi.dll","clbcatq.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 12318 StartupCacheValid: 1 StartupCrash: 1 StartupTime: 1775599624 SubmittedFrom: Client SystemMemoryUsePercentage: 5 Throttleable: 1 TotalPageFile: 39652315136 TotalPhysicalMemory: 34283606016 TotalVirtualMemory: 140737488224256 UptimeTS: .2474393 Vendor: Mozilla Version: 149.0.2

Open 6

new versions

with the last and now the most recent Facebook versions i ahve beem having problems with Facebook, now it may be Facebook but i have it more on Firefox even with… (read more)

with the last and now the most recent Facebook versions i ahve beem having problems with Facebook, now it may be Facebook but i have it more on Firefox even with extentions shut off i get i what is it please help

Open 4

Thunderbird will not download emails

Hello, Everything working just fine last night. Wake up and Thunderbird will not retrieve emails. Remembered this old message I got so I went through and deleted my seco… (read more)

Hello,

Everything working just fine last night. Wake up and Thunderbird will not retrieve emails.

Remembered this old message I got so I went through and deleted my second email address, didn't help.

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo

Checked all settings compared to Yahoo, still won't download messages. I can even send a message with my current settings no problem, and it does login, just won't retrieve emails. Gives me a connection timeout.

Anyone have any ideas?

Open 5 63

I have, in effect, installed Thundebird on a new computer, but my attempts to setup my account aren't working.

I have created an account instance in account settings, and the "Test connection to server" says it is OK, but when I go to the mail tab the get messages button and New M… (read more)

I have created an account instance in account settings, and the "Test connection to server" says it is OK, but when I go to the mail tab the get messages button and New Message are grayed out an NO accounts are listed in the "folders" area. Not does it ever ask for my password to the SMTP server I have selected. I have an existing account with my own email service (Hover), and MUST connect to that. This is critical, as I need my e-mail to accomplish necessary activities.

Open 8 9

Cannot send emails from Sympatico with T-bird anymore....

Hi. Since the last 2 updates, my Bell sympatico email through T-bird cannot SEND anymore emails (No errors are given but the email never comes through). I can receive ema… (read more)

Hi. Since the last 2 updates, my Bell sympatico email through T-bird cannot SEND anymore emails (No errors are given but the email never comes through). I can receive emails without issue and when I use another tool (like Outlook or go directly through my browser, the sympatico emails come through) I attached the settings for the SMTP in a screenshot if that could help.

Any idea how to fix this?

Tx, Robert Z.

Open 8 72

Filter Problem

Hi, On one of my accounts I have an enabled filter for incoming messages consisting of a Tag + Copy + Delete (see screenshot) When a new message arrives, the filter is ex… (read more)

Hi,

On one of my accounts I have an enabled filter for incoming messages consisting of a Tag + Copy + Delete (see screenshot) When a new message arrives, the filter is executed TWICE (see screenshot of the log) , the copied message arrives TWICE at the destination (once tagged, once NOT tagged). In the deleted folder of the source there is only one message.

What might be gong on ? Why is the filter executed twice ?

PS : I also tried Tag + Move instead of Tag + Copy + Delete

Open 6

How do I delete completed tasks in the task tab?

I have daily tasks that I dismiss every morning. When I open the Tasks tab, all the dismissed tasks are still there. Is there a delete the completed tasks so they don't c… (read more)

I have daily tasks that I dismiss every morning. When I open the Tasks tab, all the dismissed tasks are still there. Is there a delete the completed tasks so they don't clutter the task list? The attached image shows my list of dismissed task, all in red.

Open

Thunderbird will not send hotmail.

Hi I have a hotmail account registered to my Thunderbird account, I receive mail. OK but it won't send mail comes up with error "unable to connect". Followed by:- (Should… (read more)

Hi I have a hotmail account registered to my Thunderbird account, I receive mail. OK but it won't send mail comes up with error "unable to connect". Followed by:- (Should be a screenshot but it wont load?)

which says "Sending message failed The message could not be sent connection to server SMTP timed out."

This is a new occurrence not experienced before?

If I go to webmail it will send OK?

Pete

Open

Thunderbird fails to complete setup for GMAIL account on Windows or MAC, says invalid username or password.

I have been using Thunderbird for 10+years and was able to set up Gmail accounts without any problem. Currently, there are 3 Gmail accounts configured under Thunderbird a… (read more)

I have been using Thunderbird for 10+years and was able to set up Gmail accounts without any problem. Currently, there are 3 Gmail accounts configured under Thunderbird and those all are working fine. I needed to add one more GMAIL account, everything seems to go through OK, but near the end, it fails with an error message: "Unable to login at the server. Probably wrong configuration, username or password."

I also installed Thunderbird on MAC and repeated the same steps to configure GAMIL account and got the same error message.

The same errors occur if I configure APP PASSWORD in Gmail and then try to configure GAMIL account in Thunderbird using APP PASSWORD. Still got the same error message.

HELP PLEASE

Open 2

Namechw + cPanewl + Thunderbirs

Drgan Maric, 74, Belgrade, Serbia. This is my self-taught English. I use Thunderbirad for years, including small donation when I start to use it. Since a few days I can n… (read more)

Drgan Maric, 74, Belgrade, Serbia. This is my self-taught English.

I use Thunderbirad for years, including small donation when I start to use it. Since a few days I can not open WebMail from cPanel of Namecheap,

Nothing is changed in both servers and ports. In Account Settings Outgoing Server has an option to TEST connection for server. Result failed.

An Attachment is an immage of TEST and RESULT FILED.

In this age, with broken spine and almost immovanle, it makes me very frustrated. Coud you plase reaolve this issue and make Thunderbird to work properly and peace in my mind,

Open