All Products Support Forum

The layout on the Roblox website, https://www.roblox.com Has appeared to break, I've seen the website on Google chrome and Microsoft Edge and it's good to go. I am not aware as to how this has happened. I have disabled every Addon I have, This issue is not caused by the Addons I have installed.

CTRL + F5 has Fixed My Issue! Thank You cor-el!

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

This only happens when clicking a link from an email in Thunderbird most of the time it is a news platform. I have to copy the link and open a new tab in Firefox to have it work.

When streaming a video and using PiP, after opening another window or program and then pausing said video that is currently being played on the PiP player window, sometimes this causes the actual video itself being played via the PiP player window to freeze. So the video is paused and I want to resume play but when clicking the 'play' button on the PiP player window the video refuses to play.

The only way to clear this bug is to click the 'close' button or the 'back to tab' button on the PiP player window and then refresh the actual web page. After refreshing the web page and repeating the same steps - the PiP player window works just fine with playing and pausing, but it's annoying that I have to do this.

Greetings. I can't open most sites I usually visit (even google.com) via my Firefox 98.0a1. This happens since today. All error codes are SEC_ERROR_LIBRARY_FAILURE.

Tried to:

• Disable DNS-over-HTTPS.
• Disable HTTP/3.
• Disable proxy (never had it enabled anyway).
• Disable sending info to Firefox developers.
• Change settings of DNS-over-HTTPS.
• Restart the browser (after each action).

Nothing helps me... But I still can visit some websites, but most common resources are not working for me. Please help me because I can't use Microsoft Edge without getting mentally ill. :/

As of this morning, the Firefox browser on my work computer does not get access to any website - including mozilla itself. On the same computer Safari works without problems, on my smartphone and in the same wifi network my mobile Firefox works.

What is wrong?

I'm using Firefox 85.0.2 . . . I was doing this (below), to customize my header and footer, but in this version of FF, I no longer see this in Options - only in: about:config . . . keyword "footer" . . . there, I would have to change it for 5 different ways of printing (to printers or to PDF)

I need to get rid of printing the URL in the footer - many times, it's too long, and I don't need it.

Where did the Page Setup option go?

I see in the current Print Options, you have to go to - More Settings / Margin / Custom - to see those. Why would they put this so many levels down?

It used to be: File / Page Setup / Margins & Header/Footer . . . "Customize" Headers & Footers:

Option 1 (left) . . . there are two leading spaces:

 > > &T
 > > &U . . . &D . . . &PT

Option 2 (left) . . . get rid of the ">"s, and just have the two leading spaces:

 &T
 &U . . . &D . . . &PT

Hello, I've followed Firefox's invitation to install and update the browser on my Mac. Unfortunately the new version is not compatible with OS 10 El Capitan, my operating system, so now I can't use Firefox at all. How I do get the old version back?

Thank you, Lars

I have always had my browser set to ask me where to save anything I'm downloading, as you can see by the attached screenshot. However, every single file I have downloaded for the past 2-3 days has first gone into my Downloads folder instead, forcing me to re-download the file in order to get it into the correct folder. If this was for personal usage, I wouldn't care, but having to continually download business files is getting old very very quickly. Firefox has been my default browser for the better part of two decades. I really don't want to switch to Chrome or Safari just because Firefox won't let a power user customize their usage experience.

I have noticed recently that every week or so my Firefox browser will randomly change my homepage directory to the landing page / search for MSN, which is baffling, since it is obtrusive and anti-Mozilla to me.

If y'all are sneaking it in for that sweet ad revenue, I understand, but I would donate to avoid this issue.

Otherwise Firefox / Thunderbird are awesome, and I appreciate all that you do!

Cheers, Elliot

Hi

I don't know what's happened to cause this, but for the last few days if I grab a torrent file online, I only get the option to save the file, no option to automatically open in my torrent client.

I have been to Firefox general settings, and Applications - "Choose how Firefox handles the files you download from the web or the applications you use while browsing" but .torrent is not listed. When I search "torrent" in the Applications search box, I get only "magnet" as a result, nothing for "torrent" files (see image).

Any advice on how to automatically open .torrent files from the web in my torrent client would be appreciated.

I don't know why, it is NOT Ancestry, as I can sign in to it on other browsers. I get this error message below.

Access Denied Error 21 What happened? This request was blocked by security rules. Your IP: 73.94.12.65 Incident ID: 6eae587fcef92d46

I have no idea what security rules, but I am working on a genealogy project and have never had a problem signing into Ancestry in multiple tabs before today. How do I fix this? Besides getting rid of Firefox, I mean. I have the same security extensions on this browser as I use on Vivaldi, Brave and Chrome - I avoid Chrome, but use Vivaldi and Brave regularly, along with Firefox.

I got a notification that Yandex is no longer supported and my default search engine was changed to Google?

Why does Firefox care of which search engine I use? Why I can't use Yandex? I tried to add it again but it requires to install an addon for search engines and there's no addon for Yandex search.

Hello,

I just upgraded to Firefox 98.0.1. And there doesn't seem to be an option to add Pocket suggestions to the homepage, as there used to be.

You can add Pocket articles that you've saved, but not suggestions from Pocket.

It used to be under settings - home - recommended by Pocket.

Has this been removed from the options?

Thanks, Taylor