Verification error trying to open Exchange email account on Thunderbird

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I … (read more)

Up till yesterday Thunderbird (release 99.10) was working fine on my Exchange account. Since this morning Thunderbird was claiming my password was not correct. However I can use this same password on my iPhone and on Outlook. I decided to change he password. The new password again works on the iPhone and Outlook but not in Thunderbird.

Today I upgrade Thunderbird to the latest version 102.0 and also reverted to version 98 but same problem.

I deleted the account and tried to add it back again and I get a verification error:

Configuration could not be verified. If you username and password are correct, it's likely that the server administrator disabled the selected configuration for your account. Try setting another protocol.

Any suggestion?

Thanks, Gideon

Asked by gideon3 1 day ago

Last reply by gideon3 9 hours ago

Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (read more)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Asked by infodog 2 days ago

Last reply by infodog 20 hours ago

Migration from Thunderbird

Hello, I would like to ask about how to migrate my pop3 emails and their folders from Thunderbird to MS Outlook 365. The reason is because my email account is based on Go… (read more)

Hello,

I would like to ask about how to migrate my pop3 emails and their folders from Thunderbird to MS Outlook 365. The reason is because my email account is based on GoDaddy and they changed their system last year, and recently they will use Outlook 365 based system. I have used Thunderbird from quiet long time, so now I need to save those old folders and emails from my Inbox and Outbox, migrate all into Outlook 365 so I won't lose them.

I know this sounds weird asking this question to you since it seems like I'm leaving Thunderbird. But no, I will use Thunderbird from my other account (not Godaddy's based) after this, so the emails that relate to my old works shall be moved out to Outlook 365. I must do this since the old emails still valid until now and I still use that for discussions. The guy from Godaddy (I did call them use international call) didn't assist in this matter since they don't concern with Thunderbirds trouble.

Please kindly inform me how to migrate the folders and its emails to Outlook.

I really appreciate and expect help at the soonest as my work depends on these emails.

Thank you. Andrianto, Indonesia.

Asked by andrianto.ss 3 days ago

Unable to use "+ tag" to search through saved tags in address bar anymore

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro I am unable to search through tags in firefox address bar as explained here in this documentation https://sup… (read more)

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro

I am unable to search through tags in firefox address bar as explained here in this documentation https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox

with that said, the problem is only with "+ tagname" not working, as I am able to filter through bookmarks using "* bookmark" and history and tabs. However, for tag search with "+", firefox doesn't work.

Kindly help,

Here is some additional information I collected based on other similar issues that might help.

Not, sure if the search byTag function is removed from Firefox or not ??

Asked by avimehenwal 5 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Firefox not responding when I open the mobile hotspot on my laptop.

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be work… (read more)

Firefox not responding when I open the mobile hotspot on my laptop. I'm not sure if the problem is the program itself or windows or my laptop, but chrome seems to be working fine when I open hotspot, so I thought Firefox has something to do about it?

For more context, I don't have wifi connection in my new apartment, but I do have ethernet cable connection. That's why when I do need wifi for my phone I just open the mobile hotspot in my laptop. When I do, Firefox suddenly crashes/not responding and I have to close it. Same thing happens with discord, but I only lose connection, it doesn't crash. Sure I can use chrome, but all my bookmarks are all in firefox.

This only happened recently, June 2022. I didn't have any problem the month before, I was able to use hotspot while using Firefox at the same time.

Anyone have any idea whats the problem and/or how to fix? Thanks.

Asked by blob 1 week ago

Last reply by cor-el 6 days ago

Error 401

Why do I get " 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied." when I try an access… (read more)

Why do I get " 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied." when I try an access doddrv.com?

Asked by Bill 33 seconds ago

Where is the Export Login file saved?

Where is the Export Login file saved? I am concerned about Warning message: Warning: Your passwords in the exported file will not be encrypted and will be in a readable f… (read more)

Where is the Export Login file saved? I am concerned about Warning message: Warning: Your passwords in the exported file will not be encrypted and will be in a readable form to anyone who can view this file. Do not upload online, email or share the exported file. Delete this file when finished. Export login data from Firefox

view this file. Do not upload online, email or share the exported file. Delete this file when finished.

Asked by saragerstl 9 minutes ago

TB 102 Lost folders/filters on upgrade

When I upgraded from 101 to 102 on the first restart TB "Lost" several folders and some filters were disabled (referring to those folders.) The folders appeared in the fo… (read more)

When I upgraded from 101 to 102 on the first restart TB "Lost" several folders and some filters were disabled (referring to those folders.)

The folders appeared in the folder list on the next restart but mail for them was not filtered correctly and a msg "Folder not found" displayed (not exact text).

Restarting TB the folders were found but the filters not reactivated.

Richard

Asked by Rich-J 11 minutes ago

403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied.

Why I can't get on webpage Doddrv.com. 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplie… (read more)

Why I can't get on webpage Doddrv.com.

403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. Thank you for your time

Asked by Bill 14 minutes ago

Outlook not Working Properly on Firefox

Hi All, My outlook is suddenly not working properly on Firefox. It keeps lagging and freezing. I tried refreshing Firefox and clearing cache but with no use. Can anyone a… (read more)

Hi All,

My outlook is suddenly not working properly on Firefox. It keeps lagging and freezing. I tried refreshing Firefox and clearing cache but with no use. Can anyone advise please?

Asked by doda.omar90 14 minutes ago

Send emails automatically

Good Morning, For my business I ship packages via Endicia.. Once a shipping label from Endicia has been created for an order we then right click on the customers name an… (read more)

Good Morning, For my business I ship packages via Endicia.. Once a shipping label from Endicia has been created for an order we then right click on the customers name and select send a tracking email..

Now our Thunderbird has an email ready to go, but its sitting there.. we have to leave whatever we are working on and go to Thunderbird and hit send on the email.. when you have 500 orders its an extra step we are hoping there is a way to rid ourselves of.

Is there a way to go into Thunderbird and tell it to automatically send those emails without having to click send on each one?

Thank you for your time with this.. Amy

Asked by gingerbreadave 15 minutes ago

Thunderbird border glitch

Hello Borders on Thunderbird are overflow on my other screens, On the screen, the red line is the limit of my screens and you'll see that Thunderbird is going further wit… (read more)

Hello

Borders on Thunderbird are overflow on my other screens, On the screen, the red line is the limit of my screens and you'll see that Thunderbird is going further with a glitchy aspect.

I tried to disable hardware acceleration but nothing change

Asked by bryangossuin 22 minutes ago

Not able to open Firefox

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found SECMOD_locked Module Has Removable Slots could not be located in the dynamic link libr… (read more)

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found

SECMOD_locked Module Has Removable Slots could not be located in the dynamic link library C:\Program Files couldn't load XPCOM Mozila Firefox ul.dll

Asked by drnnvaughn 36 minutes ago

With version 102.0, my homepage will not launch

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, … (read more)

I have been checking all the help threads and I never did see an answer that works. I set my homepage to be msn.com and now it won't come up at all. I've cleared cached, history and everything else. I've done malware searches via various programs, including Malwarebytes and nothing comes up. I tried reloading the page as my home page using the suggestion of dragging it to the home icon as well as setting it in 'settings'. I even reloaded the firefox program. I looked at about:config as suggested. I couldn't figure out where to right-click to reset it as suggested, however I did do screen shot of the current settings and nothing stands out to me. I don't seem to be having this home page problem and, as mentioned, I haven't seen an effective fix for the problem except to use Chrome as an alternative.

Do you have a fix that I missed?

Asked by HJ 53 minutes ago

Event reminder bug

Using Thunderbird 91.10.0 (64bit) on Win 10. When the program opens it shows current events reminder window but the dismiss and other buttons are blank. I have to guess … (read more)

Using Thunderbird 91.10.0 (64bit) on Win 10. When the program opens it shows current events reminder window but the dismiss and other buttons are blank. I have to guess at which button to dismiss the reminder. Otherwise events are working as expected.

Asked by lwbarker1 57 minutes ago

IMAP and new ISP

If IMAP syncs with the server, what happens when you change ISPs and get a new server? Are all of the emails sent / received from old ISP lost? Is everything from your co… (read more)

If IMAP syncs with the server, what happens when you change ISPs and get a new server? Are all of the emails sent / received from old ISP lost? Is everything from your computer copied to the new server?

Asked by dwight7 57 minutes ago

Last reply by christ1 22 minutes ago

Hover delay time for marking message read (Un-Bolding); Delete Icon

I have just installed 102 thunderbird on Windows 11. There is one setting I can't find, that I swear behaves differently/'correctly' from a Linux (91.x), that is: Hover o… (read more)

I have just installed 102 thunderbird on Windows 11. There is one setting I can't find, that I swear behaves differently/'correctly' from a Linux (91.x), that is: Hover over a message in the list for a second or two, scroll down with keyboard, message goes from 'unread' (bold) to 'read' (normal font), the green 'unread' indicator goes out.

The setting I found seems to apply to a message being read, not hovered over (selected with keyboard or mouse), if that makes sense.

Also, I'd like to see a delete icon rather than needing to hit the keyboard delete, when browsing a list of messages. Possible? Or is it just hidden by my "PixelsPerPX" setting?

Sorry, go ahead and give me a "piling-on penalty" for multiple questions in the same support request.

Asked by mondalealex 1 hour ago

I can't restore bookmarks after reset

I reset the laptop and lost the bookmarks. It originally reset to Edge but I downloaded Firefox. I have gone to the square of horizontal lines, clicked on Bookmarks, Ma… (read more)

I reset the laptop and lost the bookmarks. It originally reset to Edge but I downloaded Firefox. I have gone to the square of horizontal lines, clicked on Bookmarks, Manage Bookmarks, Import and Backup, Restore. The only date that shows is today's date. What else can I try?

Asked by starfish3865 1 hour ago