All Products Support Forum

Just updated a friend's computer from Windows 7 to 10. Installed firefox over previous ESR and now there's no way to remove the search bar from the new tab page. On my W10 system, the search bar isn't there, not sure how or why, but on her's there's no option NOT to show it as there used to be.

I found some VERY old (2014) info on this but doesn't seem to be up to date.

PLEASE give us our options back and stop taking them away, sheesh, getting as bad as Microsoft.

Is there a workaround for this to remove the redundant search bar from the new tab page since you can search from the address bar?

Thanks!

I have had to Restore my laptop. Since I have I can not seem to separate my email accounts. I wish them to be kept separate because I use different 'Signatures' for each account. Is there a way to separate the accounts in Thunderbird? If not How do I delete all the email accounts connected to the main email account, without affecting any email accounts outside of Thunderbird so that I can then add them individually?

I recently moved to a new Windows machine and can not send mail from either hotmail or gmail accounts. I am able to send and receive from my account at outlook.office.com, but hotmail uses outlook.office365.com as the mail server.

Thunderbird Version: 115.10.0 Windows 11 Version: 23H2

The message I receive when trying to send is: Sending of the message failed peer's certificate has an invalid signature the configuration related to smtp.gmail.com must be corrected (also for smtp.office365.com)

I did try all of the fixes advised here, as the error message certainly matched what I was seeing: https://support.mozilla.org/en-US/questions/1295861 so my settings in TB are currently: security.tls.version.min = 1 security.tls.version.enable-deprecated = true

The final suggestion in the above thread was to move back to Thunderbird version 68.11.0, which I will try if nothing comes of this thread by the weekend.

Ubuntu 22.04, TB 115.10.0 (64-bit). A system update occurred recently, and TB was in the list to upgrade. Now, TB transacts email & such w/o problem. However, when I use the window exit ('X' upper right corner) or the File ->Quit choice, a status bar shows "Clearing Trash" or the like, and remains on the desktop. Eventually a system message appears that TB is not responding (wait or force quit). Nothing happens until force quit is used.

Same behavior screen is seen if I try to use the TB troubleshooting menu option.

Any suggestions how to diagnose this? Thx.

I have had message filters set up for a long time. Recently I tried to make some changes (adding one filter, deleting others, changing the response). I find that if I close Thunderbird and reopen it, all my changes are gone! How can I get the filter changes to stick?

I want to prepare emails in advance (in the Outbox folder?) and have Thunderbird send them later, at a time that I specify when I prepare them. I looked at the Events and Tasks tab but I can't see how to do what I want with a task. All the prepared emails can be sent at the same time. Can it be done? Thanks Peter M

Hello, I've found this article [[Knowledge Base Article|https://support.mozilla.org/en-US/kb/maildir-thunderbird]] which substantially says that the use of maildir is deprecated. Has anything changed from the time that article was posted? I'd like to use maildir, it seems to me a more rational way to store e-mails (and it's also better to make incremental backups).

Thanks in advance Denis

I was playing on this free site called REPLAYPOKER, and it said I was blocked because of something called CLOUDFLAIR, can you tell me what this is please?

It totally blocked me and shut me out of the game

What should I do?

Is Cloudflair a virus? Should I go into the registry and remove it?

Hi 😊 I’m trying to resolve my sisters’ issue with Thunderbird, and I know nothing about Thunderbird. When I open Thunderbird, I have an issue in that the Archive folder is there but no content is shown

Yet if I go to where the files are they seem to be there. They were working but I accidentally deleted the folder and out of the trash folder as well. If I go into “C:\Users\Sue\AppData\Roaming\Thunderbird\Archives.sbd” where the emails and folders are, they seem to be there but not showing in Thunderbird when I click on any folder in Archive and are appear top be very small, i.e. empty.

I have screen shots if you require but thought not appropriate at this stage.

Hi everyone. I have installed Firefox on all windows 10 workstations and I have also installed latest Firefox Group Policy ADMX on Server. I need to set some preferences on all Workstations. The preferences that I want to set are the ones that can be found in about:config.

But the problem is that only some of these preferences exist in Group Policy by default and it says "deprecated". I know that I can add additional about:config preferences in a Group Policy object called "Preferences". But no matter how I enter the format or how I change the JASON file, no preference policy is applied to Firefox in workstations. By the way when I change "Preferences" gpo in group Policy the next Policy called "Preferences (JASON on one file)" does also change. I have thoroughly searched the web and Mozilla support and have tested all suggestions but all to no avail. Can you please help me and Give me an example of how to do that? I would appreciate any answer in advance.

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

I have the latest FF browser. I'm not using any proxy service, just spectrum connection. when i try to access my credit union account, i get this message

"Error: "WWF2TUh4dnM=" - You're using an outdated browser or are using a Proxy service which is unsupported. Please update your browser or turn off your Proxy to continue, thank you."

how can i get past this? All help appreciated!

Hey, so, I've seen this question a couple times when I searched, but (a) there didn't seem to be any solution and (b) they were all regarding Macs and I'm on Windows 11 v 23H2. I keep getting bubbles saying that Firefox wasn't able to check for updates- not that it couldn't download or install updates, but it couldn't search for one. I also did the "about Firefox" thing and it gives me the same message. Both of these have been going on for a couple days and I have attempted restarting Firefox multiple times and did a manual update [125.0.1 (64-bit)] just in case there was a problem there. Now, I've tried the tips from the other threads (turning off the proxy, checking any anti-update policies, and checking the add.update.url in the config settings) with no luck. So in an effort to either bump the question or get any Windows oriented answers... Thanks muchly

I accidentally pressed a lot of keys on my keyboard and for some reason the default colors of Firefox have changed. I found out that by using Ctrl+Alt+D that I can switch the colors back to normal or to the colors that now appear automatically, but this only works for one tab. If I open a new tab, it shows the weird colors (see images below). I tried looking up specific shortcuts for Firefox considering the shortcut mentioned before (Ctrl+Alt+D) only works on Firefox. But I can't find any shortcut tied to that combination. I'm unsure what to do and how to fix this.

I would appreciate it if someone could tell me how to fix this.

I've been a Firefox fan for years. I thought I'd try Thunderbird. I'm in need of some help please as I'm going round in circles.

I am trying to link my btinternet email account to Thunderbird. Thunderbird cannot do it automatically so I have to enter the details manually.

I have all the right settings according to BT: Incoming POP 995, SSL enabled but not StartTLS. Outgoing Port 465, SSL enabled not StartTLS. mail.btinternet.com is used.

The User Name and Password are correct but Thunderbird cannot connect to the account. There are no Firewall issues.

Something is happening because BT have notified me of potential unauthorised access and I have to reset my BT password. Even when I enter the new BT Password Thunderbird cannot link to the account.

Any suggestions as to what might be causing the problem? Thanks.