All Products Support Forum

Why is DuckDuckGo not your default search engine? You seem to be concerned about privacy and security. So why is a more secure search engine not your default upon installation?

Hi lovely People, I try to setup 2FA on accounts.firefox.com with Authy on Android. In Step 1 the code generated from Authy is accepted.

But then, in step 3, when I try to paste in the just in step 2 provided backup activation code, it tells me it's wrong. Am I stupid? I just copied that key from step 2 ... I tried it many times now. Checked if my clipboard is working as expected, tried to delete the spaces in between... I used FF Standard and FF Developer Edition. My Authy is working elsewhere.

Any help? I searched the Forum, found some relating questions, but they never get answered. No one having the same issue?

Android Firefox not auto filling out user name and passwords So Firefox will offer suggested logins and passwords but Won't Auto fill no matter what Setting are,,I've uninstalled,resigned in,it just won't auto fill logins,,I've used it for years and have loads of site that need filling,,can any one suggest anything

Hello! I'm trying to login on the developer hub, and it asks me to set up the 2FA, i follow the instructions, setting up the key that it gives me

After that I do verify the code and it success, but it is stuck on saying "Two-step authentication enabled" and it does not do anything

I try again to press the button, it times me out so I wait 15 minutes, after that it says again it has been enabled, but I does don't do anything else.

If I reload the page I start from 0 with another code, and same behavior.

When using Google authenticator the code is wrong both entering the code and scanning the qr.

What am I doing wrong? Thanks!

Hi Mozilla First and foremost I love this browser and the way I am able to save my pw and my pocket Anyway, I got a new iPhone had a poor rep and a very poor transfer My FF had to be reloaded 4 times When I try to go to my PW it brings me to a help article and I am always signed out How do I get back to normal use and stay signed in

Thanks Liz

Hi! I'm having an issue where when I try to login to my Firefox account from the Firefox browser I get an error message telling me to enable cookies and local storage. Both of those things ARE enabled - I have the 'Standard' option selected for cookie management, and even clicked the shield that pops up on the login page and turned off enhanced protection. I have cleared the cookies and the cache and I have made sure the browser is updated and I continue to get the error message. At the moment I'm logged into my Firefox account from Vivaldi, which feels a little ridiculous. I've even tried turning my VPN on and off. Any suggestions?

I am a consultant and I have, typically, about 2-3 clients ongoing at any one time. These clients, inevitably, each assign me a Microsoft 365 userid. I also have my own personal Microsoft 365 userid.

Unfortunately, given Microsoft's fairly aggressive attempts to "capture" my attention, it has "remembered" each and every one of these accounts, and it sort of tries to log me in all the time with the wrong account into different clients' Office 365 online platforms. So I sometimes find myself sending external mails from the wrong accounts etc. It really is a mess, because then certain O365 "policies" from one account, prevent another account from logging in, for example, creating what I suspect is an almighty spaghetti bunfight of clashing Microsoft properties in my browser.

So I thought I'd assign each client their own container, and using the multi-account container addin, I though this would segregate the accounts, by setting it up automatically to open my different client O365 bookmarks in different colour-coded containers.

Unfortunately this not seem to keep Microsoft in check. It seems to be able to "see" other MS logins across containers, because a few hours ago I experienced a situation where in Client A's container, Microsoft decided that I should be logged out and logged back in with Client B, for some unknown reason, probably because I had logged in as Client B in another container tab. But this doesn't seem to happen all the time. I can't pin down exactly when it happens. Microsoft is basically able to see across my containers, it appears.

Is there any way to keep each Microsoft account where it belongs, namely strictly inside the container tab I have assigned each to? Facebook style? With a nice high unclimbable fence?

Hello, I have 5 email addresses - four I use regularly: TalkTalk1 (Default) and 2, Free-online and Googlemail (haven't upgraded to gmail), and one I haven't for ages (YahooMail). I cannot send emails from any, except from my TalkTalk(TT) default one. I have updated the TalkTalk new Outgoing server settings to the best of my ability, for TalkTalk2 (TT2), Free-online (FOL) and Googlemail (GM) - I can send screenshots for each if necessary: - Server names: all smtp.domain name.net, except FOL: relay.free-online.net (verified on several google searches) - Outgoing port: all changed to 587 - Connection security: all STARTTTLS - Authentication method: all 'Normal password' (I am assuming these would be the same as the ones in the saved login passwords section of Privacy & Security, except for GM which has Incoming server authentication OAuth2 but a normal password in the saved login Passwords) - User name: my email addresses, except for FOL: my name Details: Email providers: TalkTalk, Free-online (Plusnet), Googlemail ISP: Talktalk.net Operating system: MacOS Catalina 10.15.7 Thunderbird version: 102.8.0 Many thanks for your help, it is now the 8th day I spend on this (I am a senior not very techy person).

I use thunderbird both on a linux laptop and under windows. I exported my private openPGP keys from Thunderbird on linux and imported them into the program on windows. When I use the windows program to send encrypted emails between accounts (e.g. from my gmail account to my hotmail account) the message can be decrypted but it says it has an invalid digital signature. This does not happen when I do this under linux. Any idea how I can fix this? Many thanks!

Running the netstat -b (or -abf) command as admin in the cmd.exe shows that Thunderbird has incoming and outgoing established port connexions to freewebarcade.com in the range port 54000-59999. This is odd. Is it a feature of Mozilla? I doubt. If not, how can such a hook be put in place? What would you suggest to get rid of the issue? Thanks

I am attempting to disable the Recent Bookmarks section from the bookmarks menu in Firefox Windows version 111. The main solution that's been suggested in the past is to use about:config and change browser.bookmarks.showRecentlyBookmarked to false.

This setting appears to be ignored in my version as changing it has no affect.

Any other steps?

Yahoo Mail will no longer allow me to get to their site without I put them in both Tracking Protection Exception and Cookie Exception. Is there a way to stop them from this? I'm on a Mac Mini (2018) Intel. I have my "Settings" in "Privacy & Security" set to - Custom: Cross-Site Tracking Cookies and Isolate other Cookies. I have had it set this way or similar with Yahoo Mail and all other sites for probably over 15 years.

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

When I log into my bank account and verify via a security code, it will ask me to save my Device Name. The problem is Firefox responds as "My Firefox 03/21/2023 01:34 PM" instead of my real computers name. Since the time always changes, even if I save it, it will never be unique. That means I will be asked to verify every time I log in. How can I make Firefox present my computer name instead of "My Firefox" followed by a date and time stream?

The one killer feature Safari on a Mac has that keeps me from fully embracing Firefox is its integration with Messages for two factor security codes sent via text. In Safari, you don't have to jump over to Messages to copy and comeback to paste the code into the field. A box drops down under the field you can click on to autofill the code right there on the webpage.

Does Firefox have this ability somewhere or are there plans to add it soon? I seem to have read that Apple allows third party apps to add this integration since Big Sur.

Hi All, We need to manage Firefox extension based on this mozilla documentation https://github.com/mozilla/policy-templates#extensionsettings in gpo it is working as expected. in Intune https://github.com/mozilla/policy-templates#windows-intune-50

OMA-URI:

./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox~Extensions/ExtensionSettings Value (string):

<enabled/> <data id="ExtensionSettings" value=' {

 "*": {
   "blocked_install_message": "Custom error message.",
   "install_sources": ["https://yourwebsite.com/*"],
   "installation_mode": "blocked",
   "allowed_types": ["extension"]
 },
 "uBlock0@raymondhill.net": {
   "installation_mode": "force_installed",
   "install_url": "https://addons.mozilla.org/firefox/downloads/latest/ublock-origin/latest.xpi"
 },
   "https-everywhere@eff.org": {
   "installation_mode": "allowed"
 }

}'/>

it is not working. event log shows: MDM ConfigurationManager: Command failure status. Configuration Source ID: (A99D19EE-CBD9-4A8B-8831-06E2299A3D22), Enrollment Name: (MDMDeviceWithAAD), Provider Name: (Policy), Command Type: (Add: from Replace or Add), CSP URI: (./Device/Vendor/MSFT/Policy/Config/Firefox~Policy~firefox~Extensions/ExtensionSettings), Result: (The system cannot find the file specified.).

Can you help me with this, please?

Thank you Michael

I am plagued with multiple spam messages every hour. I get 30-40 per day every single day, day after day after day. The spammer is clever and has managed to elude being caught by the Bayesian filtering of both Gmail and Thunderbird so they pretty much all end up in my 'Inbox'. ( he is spoofing the sending domain with 128 random characters so no two messages are ever seen to be from the same sender). Very frustrating!! But there is a possible way to trap and discard this trash **IF** I can use Unix style regular expression wild cards in my filter rules.

 My question is this --- when setting up a new email filter in Thunderbird, what (if any) wild cards are supported in the "Sender Contains" argument field?  For example can I use ".........." to match any 10 character string?   I need to be able to specify the number of characters I want to match, so something like "*" would not work since it matches without regard to the number of characters.   I need to specify how many characters are to be matched.

I can supply details as to why this is needed, but I won't bore you with the details unless you ask.

Thanks for any input.

 John Moses

I have tried to change my Firefox password several times because I would like to use a new one. Each time, I receive a red banner that says “Incorrect password.” I have tried different browsers on my computer, in private mode, and on my phone - same problem each time. I know for a fact that the current password I’m entering is not incorrect, because I’ve used it to sign in today. Please help - I would prefer not to have to reset my password.

Thank you!

Looks like the new Thunderbird updated, after it relaunched my Thunderbird wont open to my email accounts. I get a pop up Windows Security alert that shows an email address of an old account I don't use now and a password I can't remember as it was 5 years ago. I have no way to get new one as it was company email I do not work for now.

Thing is now I can't get past that pop up alert for an old account to make Thunderbird launch as normal. Any ideas please? Photo below.