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lost password

My computer hard disk crashed and I can no longer access my Thunderbird account. When I try to do so, it asks for my password. I didn't know I had one. I have been using … (read more)

My computer hard disk crashed and I can no longer access my Thunderbird account. When I try to do so, it asks for my password. I didn't know I had one. I have been using Mozilla/Thunderbird for years and years.Can you please help? John

Asked by jlcotterell 2 hours ago

Pop up blocker not working

Pop up blocker doesn't work, nor does anything appear in the toolbar for any sites when they do pop up, which I thought was supposed to happen. Can someone please help … (read more)

Pop up blocker doesn't work, nor does anything appear in the toolbar for any sites when they do pop up, which I thought was supposed to happen. Can someone please help me? This is so incredibly annoying and I don't know why, when it is set properly in 'preferences', it doesn't work.

I appreciate any help. Thanks so much.

Asked by TheRReport 8 hours ago

Last reply by TheRReport 6 hours ago

Icon of Master Password Popup changed

Hi, today the icon of the master password popup changed suddenly. Isn't it with a blue background? I think my PC was hacked. I was cleanung up an old harddrive, maybe som… (read more)

Hi,

today the icon of the master password popup changed suddenly. Isn't it with a blue background?

I think my PC was hacked. I was cleanung up an old harddrive, maybe some malware got me. Screensshots are attached.

What do you think?

Kind regards, Flo

Asked by f.gabele 16 hours ago

No URL sites open

I could not enter a URL address or IP address in this FF forum. I have entered IP address and URL sites before. Is this a new restriction on the use of this forum? The 2 … (read more)

I could not enter a URL address or IP address in this FF forum. I have entered IP address and URL sites before. Is this a new restriction on the use of this forum?

The 2 URL below I could not enter before around the end of June 2020. The below address show up even though my Mac 's FF is not connected to any URL or have any tabs open.

ec2-52-12-8-165.us-west-2.compute.amazonaws.com ec2-34-199-87-86.compute-1.amazonaws.com

Asked by Mace2 1 day ago

Last reply by Mace2 20 hours ago

Creating a Chinese account instead of a login to my European account

When I tried to log into the browser with my firefox account, instead of logging in I was created a new account. It turned out that by entering the login options it was r… (read more)

When I tried to log into the browser with my firefox account, instead of logging in I was created a new account. It turned out that by entering the login options it was redirected to the Chinese version of the page accounts.firefox.com.cn. Even if you change the link content manually, I cannot log into my European account in the browser. Why is this happening? Is my data which I accidentally used to re-register on the Chinese version safe?

Asked by MP 1 day ago

Doxy.me Webcam not showing my video.

My health provider uses doxy.me for telehealth. Whenever we set up a session using Firefox on my laptop my healthcare provider can't see me on his end. I used doxy.me tro… (read more)

My health provider uses doxy.me for telehealth. Whenever we set up a session using Firefox on my laptop my healthcare provider can't see me on his end. I used doxy.me troubleshooter and it gets stuck at "loading video stream". Using the same laptop but instead using Microsoft Edge and the video works fine. I have used Firefox for other web conferences using Zoom and that works fine. Any reason why this is happening?

Asked by sparky1957 1 month ago

Last reply by sparky1957 2 days ago

Cannot add crt.file

Attempting to add security camera to my nas drive unable to connect recieve following :- This is not a certificate authority certificate, so it can't be imported into the… (read more)

Attempting to add security camera to my nas drive unable to connect recieve following :- This is not a certificate authority certificate, so it can't be imported into the certificate authority list

Asked by g.jphillips1 2 days ago

Not prompted for master password

Hi, For some unknown reason, Firefox does not prompt me for the master password. This started happening after I opened quite a lot of tabs few weeks back. The prompt used… (read more)

Hi,

For some unknown reason, Firefox does not prompt me for the master password. This started happening after I opened quite a lot of tabs few weeks back. The prompt used to pop up on Firefox start up. But now it doesn't. I would have to do something to manually pop up the prompt. By something I mean, trying to save a password on a site, go to login page of a site, click on view logins etc. I'm not sure why this odd behavior is been shown. Any clues on how I could debug the issue?

Asked by ninostephen.dev 4 days ago

Last reply by ninostephen.dev 2 days ago

What kind of data in 'All data entered when creating your custom search engine is uploaded to paste.mozilla.org'

The Add-on 'Add custom search engine' wanted to update itself and asked for more privileges: In the German information it seems that all data entered will hencforth be se… (read more)

The Add-on 'Add custom search engine' wanted to update itself and asked for more privileges: In the German information it seems that all data entered will hencforth be sent to paste.mozilla.org. When I check the more detailed information it says: 'Due to a technical limitation with Firefox WebExtensions, all data entered when creating your custom search engine is uploaded to paste.mozilla.org.' What is meant with 'all data entered'? Only the information I use while and for creating another search engine or any data when I use that search engine?

Thank you!

Asked by berndleutenecker 1 week ago

Last reply by berndleutenecker 3 days ago

reset then setup two step authentication on pc and Samsung SM-G930V

My phone did a factory reset instead of a software up grade. This happened after i changed my cell number due to hackers from a third world country. I had firefox setup … (read more)

My phone did a factory reset instead of a software up grade. This happened after i changed my cell number due to hackers from a third world country. I had firefox setup with two step authentication before the reset. now my phone is synced but now i can not get 2 step enabled. I exported everything out of the GOOGLE verification app set everything else back up but fire fox. when it reads the code from pc it says invalid two step code.

Asked by Jukebox 3 days ago

main password in FFx for Android does not work for some sites

Good afternoon, I use Firefox in pic W10, Ubuntu, and phone Android 10. I have set different main password for each device. Well on PC at this time I can access all crede… (read more)

Good afternoon, I use Firefox in pic W10, Ubuntu, and phone Android 10. I have set different main password for each device. Well on PC at this time I can access all credentials. For the Android device not. For instance the main password does not works for LAN page and credentials. Tried using different pwds but the pop up appear about five times/attempts but still does not work. Am I missing something? Thank you.

Asked by Zeno 3 days ago

Logging into Apple Forum with FF logi and password

FF 77.01 and previous versions login and password that are saved does not work correctly. When trying to login to Apple forum it will show a login name which does not sho… (read more)

FF 77.01 and previous versions login and password that are saved does not work correctly. When trying to login to Apple forum it will show a login name which does not show in FF "logins and password" or I have to type the whole login name before the password is recognized. The problem is it is not consistant when logging into Apple forum I may click on the login and it works or I click on login and have to enter my logiin acount. Another problem is I click on the login name and it shows 2 login names one correct the other doesn't exist in the "loging and password" field.

Why does this occur?

Asked by Mace2 1 week ago

Last reply by Mace2 3 days ago

Problem sending mail via Thunderbird

I have problem to send mail from my PC (Windows 10) I got message back saying "Can't verify certificate because it has expired" It also said " period of validity: Sta… (read more)

I have problem to send mail from my PC (Windows 10) I got message back saying "Can't verify certificate because it has expired"

It also said "  period of validity: Started  June 16 2017    Ended  June 16 2020

I am using Thunderbird version 60.6.1 I have tried to upgrade to Thunderbird 68 but it does not help. But when I do this I got lost of all my mail and all saved mails in maps. Also the whole adresslist is gone away.

How can I get a new certificate ?? Best regards / Lasse Kullberg e-mail


edit: removed email from search/spam bots view as this is a public forum and nobody here does support by email.

Asked by ansa.lasse 1 week ago

Last reply by ansa.lasse 5 days ago

Spam to Junk

When I mark Spam messages as Junk, why don't they automatically move from the Spam folder to the Junk folder? I have that option checked in Options-Security-Junk.

Asked by Joseph 6 days ago

Automatic filling doesn't work with multiple-accounts

Hello! Lockwise doesn't auto-fill the login fields when you have multiple id/password registered to a domain name. For example: I have two (or more) ids/passwords registe… (read more)

Hello!

Lockwise doesn't auto-fill the login fields when you have multiple id/password registered to a domain name.

For example: I have two (or more) ids/passwords registered to twitter.com, then Lockwise won't provide any of these ids/passwords. No contextual box to pick the wanted id either.

Is it a bug or a missing feature?

Asked by Anthony 6 days ago