All Products Support Forum

Hello,

I can't get Thunderbird to work as I would expect - unless I'm doing something wrong.

I have several accounts set up in Thunderbird.

I have temporarily set one account (Gmail) to not download messages. I have done this by going to Tools/Account Setting/Server Settings and under Server Settings, unchecked all settings except for "Leave messages on server" and "Until I delete them" (see attached image).

This works as expected at startup, in that it does not download any messages from that account. However, if I click the "Get Messages" button it downloads all the messages from the account where I have set it not to do so.

I checked by changing the settings of another account (AOL) and the same problem occurs.

Should this happen?

Regards,

Bob Gregson

I'm running TB 91.3.2 on a Mac Mini running 10.13.6. For the past couple of months, some of my email winds up in the recipients' Spam folder. (Some have me in their Address Book, some don't.) This is not a mass mailing. I'm sending email to people I know.

How do I stop this?

When downloading zip files there are two options open with and save. the open with does not work and the save option probably saves the file but it cannot be found. normally there used to be an option to save as and that was ok. there are other complex options but they do not open the file. Please help George Hombsch. gho10107@bigpond.net.au

I have been using Thunderbird email for numerous years.

At the end of June (2021) I started a summer-long vacation in another state, and prepared a laptop (Win 10) computer for the trip (with Thunderbird installed, of course.

Around July 5th I tried to peruse my email using Thunderbird on the laptop and was unsuccessful.... Zoho kept rejecting my email account password(s).... "login to server imap.zoho.com with username xxxx@xxxxx.com failed" (see attached)

I had the same issue with my account at gmail.com (Google mail) using Thunderbird. I have no other email accounts.

I assumed I had made some sort of mistake in the Thunderbird account settings on the laptop, but I had no way to compare the settings to my home computer (nobody there at my home and I was away on an extended trip)

Zoho was unable to assist me with Thunderbird. I assumed I did something wrong when I configured Thunderbird on the laptop and tried numerous parameter alterations without success.

I am able to access my email accounts at Zoho when I go to zoho.com directly, but compared to Thunderbird their interface is unwieldy and doesn't allow much screen space for email content (and, of course, I'm not able to save read emails to my Thunderbird local accounts).

I just returned from my extended trip and find that I now have the same issues on my home desktop computer, which was working fine when I left the last week of June. It (Thunderbird on my home desktop computer) also, rejects logins to my email accounts at Zoho and at Googlemail. Strangely, I can read new emails in the Thunderbird email accounts, but I am unable to reply to them or forward them.

The only logical explanation I can come up with is that an automatic update caused these issues. In fact, my home computer has a Thunderbird icon on the desktop that I'm not certain was there before (I keep most of my important program icons in program category folders on my desktop and in my quick-access bar at the bottom of my Win 10 desktop screen... so if an icon shows up on my desktop, I assume it is because of a product update). I am currently at Thunderbird 78.14.0 (64-bit).

I am trying to think of ways I can verify that an automatic update caused the issue.

I am able to log in to my email accounts by directly using zoho.com or google.com, but much prefer Thunderbird. I am hoping for suggestions as to why neither of my Thunderbird copies (desktop and laptop) are able to log in to receive email.

Thoughts and suggestions????

bold textI have really become disillusioned with this email program, which I have used for many years on my Windows computers.

I have 5 email addresses; 3 of those were rendered inaccessible with the June update to Thunderbird; only the first and last addresses work now (or did, until today's update: 91.3.2, see below). Four email identities are handled by Zoho.com, the 5th is a gmail account. If I shift the order of the email accounts in Thunderbird, again only the first and last accounts are able to log into email, the others are rejected as having incorrect passwords.

The correct passwords are stored in Thunderbird, they are again rejected when re-entering them as requested by Thunderbird.

I have been screwing around with this issue for 5 months and have not been able to resolve it. I also have 2 laptops with Thunderbird installed. Regrettably all 3 computers were set for automatic updates to Thunderbird, and all have had the same issue since June, despite no changes/alterations on my part.

Today I updated to the latest release (91.3.2) on my desktop computer. I don't recognize the initial user screen now. Thunderbird only displays one of my email accounts, dunno what happened to the other 4 which are still in Account Settings. Also, my access to local folders is gone with this new release (or at least not obvious... all accounts and local folders used to appear on the left column).

I have no idea of how to revert to earlier Thunderbird releases, and my research has not revealed that secret.

Thunderbird has gone downhill in a hurry these past 5 months, and I haven't found a way to fix it. I would switch to another email product except that my Thunderbird local folders of saved emails would be gone forever (actually, this latest update may have rendered them inaccessible, so that issue may be moot).

Aaarrgghh, why are these people screwing up a perfectly good product??? At the very least, they could provide a way to save the prior version of the users' Thunderbird (and the users settings/preferences) before destroying it, maybe even make that save/restore a mandatory part of the update.

Just for grins I clicked on "Events and Tasks/Export" a moment ago... nothing happened.

My Premium Malwarebytes has detected a Trojan on outbound, I usually Play Runescape, Have been playing for 15 Years +, 2 hours before this, i played on Runescape with no problems, since opening Runescape Launcher, game did not load, had reference also to firewall, since 2 hours prior Nothing had changed. i then rechecked firewall, and all was OK, I had added all URL from Runescape to exception, even company name, jagex.com I also use Norton 360, however Norton did not pick up Trojan, any suggestions? I was thinking of uninstalling Firefox, then installing again, I didn't do this as i have many Sites saved and wasn't sure if they would also be deleted, I play this game to keep my mind active, as i can't walk sit or stand for more then a couple minutes, If it wasn't for the Chinese Pandemic, (covid Virus) to the world, i would have had a operation on my lower back, but unfortunately that's the way things are, perhaps in 2022 all will be ok, No more lock down by the Commie Dan Andrews, premier in the State of Victoria, fortunately i live over the Border in New South Wales, approx 300 kilometers from Melbourne: Below are details of Trojan: Cheers Ralph:

Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Good morning / evening to all, Since the latest version 91.3.2 I am unable to organize my settings & peferences. Thunderbird freezes and it takes more than 30 seconds to move to another chapter and then crashes & closes. Therefore I cannot set it the way it was before and it is annoying. This has happened a dozen times and each time I have sent the report to Mozilla. I would be very gratefull if someone could help me solve this problem. I have used the " Troubleshooting mode & more troubleshooting information" in the help section but this does'nt bring any solution. Thank you in advance for your help & suggestion. P.S. the version I have actually is in 32bits... Dont know if this is important but Firefox is 62bits.

Hi everybody, Thunderbird (the latest version) hangs after entering Preferences, and eventually crashes with error message requesting to send info to developer. Restarting Thunderbird and/or PC didn't help at all. E-mails are working more or less normally (a bit slower). Any suggestions? Thanks in advance Pawel

I have tried for a month to stop 2 companies sending Spam emails. I have made the correct settings and when they arrive, I send them to the junk box. They all show there.

But still emails arrive from the same companies. I don't want to contact them, as that just confirms my email address. Is there a solution?

Regards Drachsi

Hi all!

To test this I did a complete fresh install of Firefox on Android. After installation I paired Firefox with my account via firefox.com/pair. On my PC the main password is activated and supposed to protect my passwords via encryption. After pairing and enabling the password sync option all my stored passwords are available on the Android phone. And I even can have a look at them in clear text.

This is a huge problem since it never asked me for my main password. This password is supposed to be required to decrypt this data. Which means this data is not encrypted on the Firefox servers. Which in turn means even my passwords I use on the PC are not secure.

According to all documentation I read until now I was assuming my data is only stored encrypted and can only be restored with the main password. Right now I don't really know what to do. I require a secure password store.

Many Greetings! Remo

Using google search each time load a subject get the error message " the page isn't redirecting properly" Have also noticed previously started redirecting to Yahoo on each search?

Recently i seen Facebook font is not readable and I'm having issue reading it.

i refreshed Firefox - not solved i uninstall Firefox and reinstall - not solved i created new profile in Firefox - not solved i created new user in windows 10 - not solved

Troubleshoot mode on - solved

if i disable option "Allow pages to choose their own fonts, instead of your selections above" - solved. But i don't want to use this solution as other websites are getting affected. Kindly someone can help me?

Attached Proof of webpage.

Firefox Daylight (94.1.2) > Secret Settings > Use third party CA certificates (Allows the use of third party certificates from the Android CA store)

1. Hay dispositivos con Sistema Operativo Android que NO disponen de la posibilidad de instalar certificados en el Almacenamiento del Usuario.

1. There are devices with Android Operating System that DO NOT have the possibility of installing certificates in the User's Storage.

2. Parece que Firefox NO reconoce y acepta aquellos certificados que hayan sido instalados en el Almacenamiento del Sistema.

2. It seems that Firefox does NOT recognize and accept those certificates that have been installed in the System Storage.

Digo "parece que no" porque desconozco la raíz del problema. Sin embargo, así viene sucediendo desde que aparecieron las "Secret Settings": Firefox NO atiende los certificados instalados en el Almacenamiento del Sistema.

I say "it seems not" because I do not know the root of the problem. However, this has been the case since the "Secret Settings" appeared: Firefox does NOT serve the certificates installed in the System Storage.

Y esto origina un gran problema a todos los usuarios de Firefox cuyos dispositivos Android sólo permiten instalar certificados en el Almacenamiento del Sistema.

And this causes a big problem for all Firefox users whose Android devices only allow to install certificates in the System Storage.

En esa situación, Firefox no funciona correctamente cuando debe interactuar con otra magnífica aplicación como es AdGuard AdBlocker.

In that situation, Firefox does not work properly when it must interact with another magnificent application such as AdGuard AdBlocker.

Por favor, observen que no hablo de AdGuard como "add-on" de Firefox...

Please, note that I do not speak of AdGuard as a Firefox "add-on"...

Y, por lo que más queráis, os ruego que, aunque el planteamiento de este problema pueda ser algo difícil de comprender, pongáis toda vuestra atención en el hecho de que Firefox parece fallar a la hora de utilizar cualquier certificado que haya sido almacenado en el Sistema.

And, for what you want more, I beg you that, although the approach to this problem may be somewhat difficult to understand, put all your attention on the fact that Firefox seems to fail to use any certificate that has been stored in the System.

Sólo trato de advertir a todos sobre este gran fallo con la esperanza de que ustedes, los de Mozilla, puedan y quieran arreglarlo.

I'm just trying to warn everyone about this big bug in the hope that you, guys at Mozilla, can and will fix it.

After receiving an email about lockwise absorption, I thought I would try changing my firefox account password. Mainly that was because I do not see any other way to log into another mac system without it. I can sync an ios device with the qr code scan but not another mac system.

So from the account profile I went to Change Password and changed the password to some new securely generated password.

Now in my saved passwords, I see that the new password is saved for "(no username)" account and the old password is still there for my user name.

But when I try to log into FF browser on another mac system with my user name, neither password works. They are both "incorrect".

This is the custom url I wish to set as my homepage in Android and on desktop.

https://www.startpage.com/do/mypage.pl?prfe=0c4aa570cecf36f8ba47bd3de42f8a5e33db9aa88304c3e1f2e81c0b03aff6a786b73c87e043351d26566a0014942b27331c32a4b908c8d999769e5a9b90013104cd81d917533e40f8372a114c27

What do I need to change in order for it to take?

After creating a new Windows User account and switching back to original account, I lost ALL of my Quick Access Bookmarks! Then I did a Bookmark Restore using the most recent saved Bookmark file and I lost around 64,050 bookmarks!!! Now, the latest saved Bookmark file lists 5 items. This is a ridiculous and a very serious issue!!!

What is going on? I spend a lot of time getting important Bookmarks for research, and etc. How can I get all of my Bookmarks back? Apparently, I cannot get them all back. See attached file.