All Products Support Forum

I use TB daily on my PC .. yesterday all fine. Today W10 booted OK, I started TB and it opens with a page asking me to create an account ..... seems to have no details of my inboxes, accounts or filed mail

Rebooted PC - restarted TB ... same again

I checked on my iPad and all 3 accounts still working so it is limited to TB on my PC

Seems to have lost my profile(s) How do I recover ?

I only get 2 tabs ... blank Inbox and 2nd tab to set up email address (pics attached)

trying to get email - got this error; How do I fix this?????????? Happening last few days.

my email: [edited] @yandex.com

Sending of password for user pizzipie did not succeed. Mail server pop.yandex.com responded: [AUTH] login failure or POP3 disabled, try later. sc=75IVcg0DLKo0_290005_

Hello, After updating the Thunderbird email program from version 102.15.1 to version 115.4.2, each new email received with a (checked) .pdf, .docx downloaded to disk 0 Bytes and displaying an empty document. Create it directly in Thunderbird, it's also impossible. In the case of this message to another sender who has Thunderbird 102.15.1, it opens without any problems, forward it to the recipient who has access to the 115.4.2 version, it already opens ten files and saves it to disk in a size that has ten files. Strange thing, it works, but it can't be like that. Please let me know what could be the solution to the problem.

Regards

I have installed many new email accounts on Thunderbird for my employees. I tried to install a new account yesterday and the automatic installer chose POP3 and when it tested the account it gave back an error message that read, "incorrect username, password or configuration." I checked other email accounts with same provider and saw they were IMAP so I went back to Thunderbird and made a manual install of the new account after copying down the settings from the email accounts that were working. The test of the IMAP configurations gave me the same error message as from the POP3 setting.

Then I called inmotionhosting that provides our email service and they checked an could find no blocking on the account. Also the account worked with webmail use.

I had another techie in my company attempt the same installation and he got the same results. I also have access to an MS Outlook program and the new email installed flawlessly on that.

There is something wrong with Thunderbird. Can anyone help?

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

How can I prevent thunderbird 115.5.1 from expanding my zip attachments prior to mailing? Even though the zipped file is below the 5 meg maximum, Thunderbird unzips the file as soon as it is entered as an attachment thus making it above the 5 meg maximum.

The Subject column is so annoying that if I can't find a way to hide it I am going to have to change back to Outlook, even though it is unstable.

I also do not want to see the "Select columns to display". We used to be able to right click on the title which makes more sense that taking up space with this button. All I want to see are 2 columns "From" and "Date". Your designers need to remember that cleaner is better. Unnecessary info needs to go.

I want to be able to send plaintext messages with long lines wrapped (eg. 80 characters) while respecting the indent of the line.

I would like to have something along these lines: ``` Some text:

    - more text more text more text more text more 
       more text more text more text more text more  
       more text more text more text more text more  

```

I have the settings described here and they work fine to wrap long lines, but not to indent text.

For example, VScode supports this (I add snapshots).

Also, when clicking "Enter" to go to the next line, it would be nice if the new line is indented the same as the previous one, again, as in VScode.

Hi everyone! Apologies upfront in case this question has already been asked, but I'm struggling to see if something similar was already posted... In a nutshell: I delete messages in my inbox (or any other folder) in Thunderbird, but when I login to the website of my mail provider (gmx.net) or check the app on my phone, I still see these mails on the imap server. Is this a known issue? What could be the reason?

How does one set Firefox to open a link in a new tab?

Frinstance...

Look at a list of search results, tap on a link.

I want to view the linked page in a new tab. Not the page of search results.

Thanks in advance!

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox handles Youtube player. As I touch to maximize the screen it is a painful process : the image rotates to a smaller rectangle and after some seconds finally fills up the screen. Once in full screen video player control no longer works. The same did not occur with Chrome , in full screen I used to have control. I noticed previously on my desktop running Windows 10 that Fireworks it is much slower to go full screen on Youtube and to exit full screen. I think Firefox handles with more difficulty the Youtube player than Chrome , or perhaps I am missing something. Unfortunately I think I will have to return to Chrome on Android.

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Need to clear all previous activity [history, cache, etc.]. I create websites. Do NOT save history. Option turned off. When I bring up a changed website, I see the previous version or the one before that half the time. Rebooting PC does not clear it. Am tired of playing browser roulette, trying to find a browser which will A. Show the latest version. [which is being displayed on other people's devices] B. Perform the desired action as designed by the product creator [which works on other servers and devices, and even sometimes on my device using another browser] I am not skilled at seeing physically thru other people's eyes, only imaginatively. My partner is 200 miles away in another state. We don't always see the same, even when the display is identical. Am starting to create 2 versions of sites, a .org and a .com and explaining to people WHY. I think the "don't save" does not work. It merely turns off creating an index of the viewed material and leaves the viewed material in cache. And re-displays the initial data eveytime, no matter how many updates. Thank you.

Since support is being discontinued for W7 Firefox, would someone please recommend the best version of Firefox for Windows 7? Security is not a concern, since I have reliable 3rd-Party security setup(s) for my Windows 7 systems.

Thanks!

Email that I am sending from Thunderbird is being rejected for no apparent reason by the recipient server. This is not due to an ISP or sending server security issue since, when I send exactly the same email from my ISP email web page (not Thunderbird) the email is received properly and accepted without error. So, the problem is most definitely with Thunderbird. The following is the header text from one of the rejection replies.

• • • • • • • • • quote************

- These recipients of your message have been processed by the mail server:

customer.help@theguardian.com; Failed; 5.3.0 (other or undefined mail system status)

   Remote MTA aspmx.l.google.com: network error

- SMTP protocol diagnostic: 550-5.7.1 The user or domain that you are sending to (or from) has a policy that\r\n550-5.7.1 prohibited the mail that you sent. Please contact your domain\r\n550-5.7.1 administrator for further details. For more information, please visit\r\n550 5.7.1  https://support.google.com/a/answer/172179 i11-20020a05620a404b00b00775902632ffsi1357055qko.279 - gsmtp

Reporting-MTA: dns; altprdrgo06.altice.prod.msg.synchronoss.net Received-from-MTA: dns; [192.168.1.4] (69.114.99.63) Arrival-Date: Thu, 30 Nov 2023 11:42:56 -0500

Final-Recipient: rfc822; customer.help@theguardian.com Action: Failed Status: 5.3.0 (other or undefined mail system status) Remote-MTA: dns; aspmx.l.google.com

unable to email to you.eml Subject: unable to email to you From: Kurt Faasse <kurtfaasse@optonline.net> Date: 11/30/2023, 11:42 AM To: customer.help@theguardian.com

Unable to get email through to your server. test.

-- This email has been checked for viruses by AVG antivirus software. www.avg.com

• • • • • • • • • • • • • • • • • unquote********************

Do not reply that his is an issue with my ISP. It is not. It is purely a Thunderbird issue. Thanks for your time.

Dear Support Team,

I am facing an issue. Whenever I double-click an email from my inbox, it opens as a draft email.

I tried a couple of things by searching on Google but couldn't find the solution.

Please help me.