All Products Support Forum

Hello wonderful people! My email provider is RiseUp, and I'm using the POP3, downloading onto my macbook air desktop. Is there any way I can sync Thunderbird on my iphone, so that it can communicate with my laptop? Doesn't look possible, but I wanted to confirm. Thanks, Cheryl

For the past several TB updates my create new mail windows are stuck on my screen. I cannot move them around unless I inch it along corner by corner. It remembers the last position and opens it again there. I used to be able to move around the compose window without a problem. Anyone know what's wrong and how to fix it?

I'm on Mac OS 12.6, TB 102.5.1 (waiting for the Windows 36 bug to be fixed before updating).

I hope someone can help me. Up until the last week or so, I have had no problem with my signature file in outgoing email. I've been using the same signature file for at least 5 years. Suddenly, Thunderbird is blocking my logo image in my signature file in all outgoing mail. Instead, it is showing my alternate text. I am using version 102.6.1 on Windows 10

thunderbird 102.6.1 64bit linux 6.1.8

I am looking to transfer our email accounts to a new host. Alas, the way the new host has configured their server (dovecot), all folders show has subfolders of the INBOX. Any folder created is a subfolder, and there is no way to move folders to the same level as INBOX.

Is there a way to have TB ignore the initial prefix (INBOX)?

Hi

Firefox 109.0.1 (64-bit) Mac Ventura 13.1

Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts.

I have attached screenshots which demonstrates the problem. The thing I do not understand if I go to the developer tools and alter the "font-family" from "font-family:Ariel, Sans-serif" to just "font-family:Sans-serif" bingo the font renders, the screenshots show this.

Other browsers like Chrome are having no difficulties.

There must be something simple I am missing, I have done a search but nothing is standing out as a solution.

Help would be appreciated. Cheers

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox.

Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

We have our downloads set to a network location, and ask to save in location. We have needed to apply the fix I found in a forum by going to about:config, browser.download.improvements_to_download_panel and change value from true to false.

However, when even going to a PDF on the internet, it is automatically saving to the network location. Can this be changed?

Thank you! Nicole

Hi All. Love FF but there's one thing that's driving me crazy... the different color of the Library window (see screen grab). The main window is this nice dark "cool gray" color, but the library window is this greenish color.

Is there a way to change that? I've had the userChrome.css file installed and feel fairly comfortable making code edits.

Thanks in advance.

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on desktop and i can access gmail on my laptop with firefox. i deleted duck duck go from firefox on desktop. I cleared the cache and cleared the cookies but still problem. It says on gmail technical info: Numeric code 4. i have Firefox version 109.0. it works fine with everything else

the only other thing i can think of is to delete Firefox and reinstall it?

Jan Schindler [email and phone# removed from public forum]

Hi

I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a recovery key.

Is there any way for me to recover those bookmarks without having them deleted by reseting the password??

Thank you!

I just upgraded my Thunderbird Email Client to 102.7.1v. The attachments are not shown in the mail. Also, the mails are getting threaded to one another & are "hidden". I am unable to change the format. Need guidance.

I'm trying to reach a company from an email link on their website and an email composition window doesn't open. Nothing happens when I click the link. I've tried it with my iphone and another computer and it works. I've reinstalled Thunderrbird 102.7.0 and made it my default email and still it won't open. Could it be a setup problem on Thunderbird or my computer?

Good evening Community,

I have a prolem with my firefox browser since about 3 weeks. So I hope somebody around here can help me with that. Somehow it occurred that HTML5 videos need very long to load. Sometimes it even shows me the message that I should restart the browser. I really cant find the problem. I have the newest version: 109.0.1 (64-Bit) I deletet the cache. I also didnt install any Plugins or addons. Since the problem occured.

I tried other Browsers on my Computer and it works just fine. By the way I also have a pretty new Computer, the specs are fine.

The only thing I didnt try, is to reinstall Firefox. Because i have a couple of tasks opened which I dont want to lose or put in booksmarks. But that also cant be the problem. Because I always had around 10-20 tasks opened in the past.

I hope somebody can help me or had the same problem and knows how to fix it.

Sorry for my bad englisch.

Nice regards. BS

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into. Now I am locked out. I have been on firefox for years. I am 76 years old now, a recent stroke victim, and this is very confusing to me. Can you make this simpler? Please explain where I need to type in the code you send and let me try again. Please reply. This is stressing me up. It all started today when I tried to add this account to a new iphone my kids got for me. I have only used android phones on my firefox account. I won't try to add firefox to the iphone again. iphones seem to be complicated enough as it is. I can use it on Microsoft I hope. but I still need firefox to continue working on my android desktop. Firefox has all my passwords for other apps stored on it. As well as the saved favorite websites I have placed on there over the years. Many, Many of them. I am used to having the firefox saved password function to quickly log me in to those applications . Please help me get it back up and running. please email me the solution to [email removed from public] William C

I would like to transfer my bookmarks (and my open tabs) from my Windows 10 laptop to a new Windows 11 laptop. I've looked at the questions and answers people have posted but its a complete mystery to me. I had thought that when I loaded Firefox onto the new PC and signed in, everything would automatically appear. I was successful in doing that with Chrome but Firefox is still my primary browser and I've had no luck. Any help you can provide would be greatly appreciated.