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78.2.2 hangs after startup (win10)

Just got the update to 78.2.2. from 68.x and it crashes about a few seconds after launching, freezing on the main screen. I've tried opening offline mode and safe mode bu… (read more)

Just got the update to 78.2.2. from 68.x and it crashes about a few seconds after launching, freezing on the main screen. I've tried opening offline mode and safe mode but the same issue. Any suggestions?

Asked by StephenCWLL 1 week ago

Last reply by StephenCWLL 6 days ago

78.2.2 Update issue: Email account Security Settings rendered invalid

After realizing that I was not receiving emails that had been sent to me (over a period of 24 hours), my ISP tech support and I traced the likely cause to what may be a b… (read more)

After realizing that I was not receiving emails that had been sent to me (over a period of 24 hours), my ISP tech support and I traced the likely cause to what may be a bug in the Thunderbird 78.2.2 update, that had installed itself on my computer exactly 24 hours earlier: the update had somehow rendered the ISP's email account Security Settings invalid, which prevented reception of incoming emails. The tech support had been receiving similar email malfunction reports from other users since September 10, 2020 -- which was when this update was first released -- and we tested the hypothesis by changing my Security Settings for this ISP email account to "none", which fixed the problem.

A security setting of "none" isn't ideal, so I would like to bring this issue forward to the Tbird tech team, to see if they are aware of it.

Thanks, in advance, for your support.

Asked by maberly 4 days ago

Last reply by maberly 3 days ago

Error in Thunderbird 78.2.2 for command line control on Mac

Until today I would use a command line like: Applications/Thunderbird.app/Contents/MacOS/thunderbird -profile /TargetPATH/4t8rz46z.default/ to start Thunderbird using the… (read more)

Until today I would use a command line like:

Applications/Thunderbird.app/Contents/MacOS/thunderbird -profile /TargetPATH/4t8rz46z.default/

to start Thunderbird using the profile given in the TargetPATH.

But after todays update 78.2.2, this feature does not work on my mac MacOS 10.15.6

When using this command line, thunderbird opens but without any content.

How to do now a command line start of Thunderbird on a target profile?

Asked by ppp 1 week ago

Last reply by ppp 6 days ago

Continuous crashes after/during startup @ strlen | nsTSubstring<T>::Append after the last two updates -> corrupt new profile?

I am using a new freshly installed Win10. Since copying the profile from my work PC was not an option, I decided to just set up all my mailboxes from scratch. The first d… (read more)

I am using a new freshly installed Win10. Since copying the profile from my work PC was not an option, I decided to just set up all my mailboxes from scratch. The first day, everything was fine, but starting from the next day thunderbird started crashing all the time. It will load, partially check the emails and then crash.

I waited for the latest update - didn't fix it. I removed the old profile, installed and set everything up again - and got the very same behavior. My thunderbird doesn't last even 30 sec working.

There are no addons or dictionaries. It's totally clean. There are only 3 mailboxes with a lot of emails in them. Please, advise how to fix it.

Thanks in advance!

Asked by tritanster 3 days ago

Last reply by tritanster 1 day ago

Can't delete or move inbox messages

I'm running TB 68.9.0 (Windows 10). I had a power outage 3 days ago and now I can't delete or move any messages from my TB Inbox. The outage also affected my folderTree… (read more)

I'm running TB 68.9.0 (Windows 10). I had a power outage 3 days ago and now I can't delete or move any messages from my TB Inbox. The outage also affected my folderTree.json file but that's been resolved.

I've tried the fix provided in https://support.mozilla.org/en-US/kb/cannot-delete-messages. I deleted Trash and Trash.msf folders from the ...Profile\Mail\secure.fsr.com folder and then attempted to create a new Trash folder from within TB. But I get the error message "A folder with that name already exists. Please enter a different name."

Looking into my ...Profile\Mail folder I find multiple versions of my server (secure.fsr.com) folder (see graphic below). Maybe I've erased Trash and Trash.msf from the wrong version? I'm a little leary of just hacking away not knowing what these versions are.

So my questions are

1) Can you please advise on how I can once again move and delete emails from my Inbox?

2) What are these version folders for my server (secure.fsr.com) in ...Profile\Mail? Do I really need them all?

3) Likewise, what are the version folders for Local Folders, mail.pullman.com, and smart mailboxes? I know that my ISP changed the name of their server from mail.pullman.com to secure.fsr.com last spring. So the mail.pullman.com folders are probably a relic.

Any assistance is greatly appreciated.

...david

Asked by DBee 2 weeks ago

Last reply by DBee 19 hours ago

How do I find emails and folders missing from account

I have used Thunderbird for a while and had saved emails from a lineone account. Until recently I had the regular folders available (inbox, sent, junk etc) for the accoun… (read more)

I have used Thunderbird for a while and had saved emails from a lineone account. Until recently I had the regular folders available (inbox, sent, junk etc) for the account available in Thunderbird.

The actual email account itself was opened about 15 years ago and couple of years changed so I could no longer gain access to the email account but the emails remained in Thunderbird as did the folders.

I now need to access some of the emails from the account that should be on Thunderbird but have found that all folders have disappeared except for the inbox, which is empty.

I have searched for the emails in a global search on Thunderbird and it finds emails from the account but I cannot open the emails. Also, when carrying out the search it details the email account where the emails are found in the column on the left hand side of the screen and the account with the missing emails is shown there so the emails have not been deleted.

Can anybody help me to restore or access the emails from the missing account (I think it is a pop3 account) or to access the emails when carrying out the search.

Please note I only have basic knowledge of Thunderbird so if you could keep any responses in simple terms!!

Many thanks for your anticipated assistance

Asked by pitdman1 6 days ago

Last reply by pitdman1 5 days ago

Thunderbird 68.12 regularly crashing @ NS_CycleCollectorSuspect3

About 10 days ago, Thunderbird 68.12 has just started crashing on me on a regular basis. I normally have Thunderbird open for many many hours even days at a time without … (read more)

About 10 days ago, Thunderbird 68.12 has just started crashing on me on a regular basis. I normally have Thunderbird open for many many hours even days at a time without problem. Now, when I come back to my computer after several hours on nonattendance, it has almost always crashed. I crashes about twice per day.

I can't work out what has changed. I downgraded back to 68.11 but that kept crashing too.

I have been unable to upgrade past 68.12 due to google calendar provider not being supported. I will look into this again.

Here's a selection of crash reports. It would be helpful to know if there is anything obvious that it is crashing over. Crash ID: bp-9537c991-c484-45fe-91ff-2baaa0200915 Crash ID: bp-611e735f-8085-4b61-8340-b38eb0200915 Crash ID: bp-611e735f-8085-4b61-8340-b38eb0200915 Crash ID: bp-dd572799-2413-45a8-a40e-120120200916 Crash ID: bp-340378da-015c-46bc-a2f1-5b0b40200917 Crash ID: bp-beb6c491-bcdc-438f-9103-8cca50200917

Thanks

Asked by mjurgens_firefox 5 days ago

Last reply by mjurgens_firefox 4 days ago

Window: Master Password

After starting Thunderbird the master password window opens about six times. I have to close five ot them so that I can start Thunderbird with the master password. This p… (read more)

After starting Thunderbird the master password window opens about six times. I have to close five ot them so that I can start Thunderbird with the master password. This problem is new. A week ago Thunderbird opens just one master password window. Does anyone has an idea that happened or what I can do?

Asked by frankschreiner 4 days ago

Last reply by frankschreiner 4 days ago

Since upgrading to 78.2.2 I don't receive new messages.

Since upgrading to 78.2.2 I don't receive new messages. I can read old messages in any folder. I can send OK. No error message appears. I can still access incoming messag… (read more)

Since upgrading to 78.2.2 I don't receive new messages. I can read old messages in any folder. I can send OK. No error message appears.

I can still access incoming messages through the ISP web interface.

Has something broken in the new release? Is there a fix?

Thanks, Jim

Asked by jimsmith93 6 days ago

Last reply by jimsmith93 4 days ago

When using letter "A" I have issues and weird dot lines

So recently I've noticed that I get lots of problems with firefox and one of them being that when I use letter "A" in my brower it acts as tabulation or simply direct me … (read more)

So recently I've noticed that I get lots of problems with firefox and one of them being that when I use letter "A" in my brower it acts as tabulation or simply direct me to search engine front page instead of letting me write the search.

Also I've noticed that on some sites when I'm interracting with input boxes or otherwise browsing I get some kind of dotted lines going criss cross on my browser which is really weird but so far have not caused any major issues. But regarless would be nice to not be there.

Any ideas what's wrong and what I can do to fix it?

Asked by S. 2 days ago

Last reply by S. 1 day ago

"open link in new tab", after right clicking on a link, is not working.

When I click on "open link in new tab", after right clicking on a link, FF does not open the link in a new tab. FF does nothing. For Example, I opened a new window. Wen… (read more)

When I click on "open link in new tab", after right clicking on a link, FF does not open the link in a new tab. FF does nothing.

For Example, I opened a new window. Went to Craigslist. Did a right click on the 'rooms wanted' link. That brought up the selection list that includes 'open link in new tab'. I clicked on that, but nothing happens. No new tab is opened. The 'open link in new window' command is not working either.

I don't think any of the commands in that drop down list are working. I even tried 'inspect element', and that did nothing.

I just restarted this FF session. What is wrong?

Asked by mnalep 1 week ago

Last reply by mnalep 6 days ago

zoom setting, Change Ramdomly from My Settings, 90 %

While Playing Elvenar, My Screen size will Randomly Change from my SET 90%... All of a Sudden i'm Trying to *SEE* the Screen... @50%.. WTH?? I Have to Switch outta the Ga… (read more)

While Playing Elvenar, My Screen size will Randomly Change from my SET 90%... All of a Sudden i'm Trying to *SEE* the Screen... @50%.. WTH?? I Have to Switch outta the Game and Reset.. At some Point Later... It Switches again.. to 150% (Now I'm Looking at a BLADE of Grass on my Map Screen...) This Keeps Happening... I can't Figure out... WHY... am I BEING HACKED??

Asked by TnTiger61 3 days ago

Last reply by TnTiger61 3 days ago

Duplicate "Save as Adobe PDF" menu items in Print > PDF

I have Adobe Acrobat PRO DC installed. Under Print > PDF there are multiple menu items saying "Save as Adobe PDF". How do I edit this menu ('edit Menu' has no entrie… (read more)

I have Adobe Acrobat PRO DC installed. Under Print > PDF there are multiple menu items saying "Save as Adobe PDF". How do I edit this menu ('edit Menu' has no entries) so that it only has 1 option to select not 4 saying the same thing?

I have fully reinstalled Acrobat and Firefox, after uninstalling with App Cleaner and Uninstaller... the 4 entries remain.

I am using Firefox 78.3.0esr on MacOS 10.15.6 and the latest version on Acrobat PRO

Thanks

JS

Asked by jonnyspeed 23 hours ago

Last reply by jonnyspeed 11 hours ago

Images downloaded in Firefox have no date information and don't appear in gallery.

I have a Galaxy Note9 and images downloaded from the Firefox(v80.1.3) app have no date information. This causes them to not show in the gallery app, not until I restart m… (read more)

I have a Galaxy Note9 and images downloaded from the Firefox(v80.1.3) app have no date information. This causes them to not show in the gallery app, not until I restart my phone or rename the image in my local storage/downloads folder.

It seems to only affect Firefox as I have tested it on chrome and the Samsung browser and they all work fine. I've even tested different images and sites, all to the same effect. This all appeared after Firefox recently did an update on the app, which is why I suspect its a Firefox issue.

Is there anyway to resolve this issue.

Asked by joeykovack 6 days ago

Last reply by joeykovack 6 days ago

Firefox password field crearing by pressing shift key

When I press shift key and another one in password fields, the field clears any typed characters in the field. Shift work as "select all" in password text field. It is ha… (read more)

When I press shift key and another one in password fields, the field clears any typed characters in the field. Shift work as "select all" in password text field. It is happens when input email address also. Theme is default. The same behavior in safe mode.

Asked by toughkrua 6 days ago

Last reply by toughkrua 6 days ago

Cannot send or receive from gmail account in Thunderbird

Hello - I have a gmail account configured through Thunderbird that I've been using for ten years without any issue. Two days ago I was no longer able to send or received … (read more)

Hello - I have a gmail account configured through Thunderbird that I've been using for ten years without any issue. Two days ago I was no longer able to send or received email with error message for receiving mail that stated "could not connect to server pop.gmail.com; connection refused. For sending mail the message stated "The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com failed". I checked this gmail account through google web based interface and it works fine. Any help is appreciated.

Asked by zpagosa 4 days ago

Last reply by zpagosa 2 days ago

Media control keyboard shortcuts

I just started using Firefox on iMac (10.15.6), and the media control keyboard shortcuts are not working at all. I found information that space bar is to play and stop, … (read more)

I just started using Firefox on iMac (10.15.6), and the media control keyboard shortcuts are not working at all. I found information that space bar is to play and stop, and arrows for rewind and fast forward, but none of them works. The play/rewind/fast forward/ keys on iMac seem to work only on safari or Music App. Can someone tell me what may be the problem or what are the correct keyboard shortcuts in control video streaming?

Thank you.

Asked by makeymus 12 hours ago

Last reply by makeymus 9 hours ago