All Products Support Forum

Hello, This is the second time all open tabs were closed after a update. What the hell! In the past there were never that kind of problem. You don't know how much work that is for to reopen all tabs again. Why does that happen?

I recently updated the Firefox app on my iPhone through the App Store. When I re-opened the app all my previous (many) tabs were closed. There’s no option to restore the session and while I still have history of “closed tabs” it doesn’t actually show the tabs the were closed as a result of the update, just the tabs I had closed before the update occurred. Since I’ve had some tabs open for a long time and I open and close tabs very often looking through my entire history isn’t a very viable solution. Is there some other way to restore my previous session like there is in browser?

I’ve never had an issue like this before on my laptop/windows. Thank you for your help.

I am writing to seek assistance regarding a challenge I have encountered while attempting to install a custom add-on from a file.

I have followed the steps to enable the debug menu on Firefox Nightly, and I have also successfully downloaded the custom add-on in XPI format to my mobile device. However, upon navigating to the Add-ons settings, I am unable to locate the option to install the add-on from a file.

I have reviewed the official documentation and community forums for guidance, but I have not found a solution specific to my situation.

Could you kindly provide detailed instructions on how to install a custom add-on from a file on Firefox Nightly for Android? If there have been any recent changes or updates in this regard, I would greatly appreciate any information or resources you could share. Thank you for your time and assistance. I value the work Mozilla does to enhance the Firefox experience and am eager to resolve this matter.

Best regards, Saad

Cannot find Firefox on playstore to install on my Android 12 TV box. I have been told to download the latest Firefox on my PC and use the app installer on my TV box. Can't find the APK to download.

The Firefox icon on my iPhone has disappeared, even though it is functional as my default browser. I feel like I’ve tried everything! Would anyone have any ideas? Thank you!

I installed firefox nightly on a Fire Tablet. I was under the impression that firefox nightly would auto update even if the google play store doesn't exist on the android device. It has not been auto updating at all. Am I missing something. Do you need to do something in about:config or was my initial impression wrong.

I want to get a Firefox Icon. I recently re-downloaded Firefox but didn't get an Icon on my android phone. Pressing the Icon (prolongingly) didn't work. Please checkout my download if possible and send me an Icon. Thanks,

[email address]

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

I'm getting a blue dot on the hamburger icon and when I tap the burger icon there's a blue dot next to "install" on the drop-down menu. However when I switch to another tab there's no Blue Dot and there's no install menu item.

What is the install icon wanting me to install and if it's a Firefox update why isn't this blue dot showing on all of my open tabs?

Seriously, this is 2024 not 2004. Fuck your message board help system that offers no help to a problem of lost data. No way to get live help. Then, logging in to ask for help forces you through all these pages that route you away from where you're trying to get help.

Nothing about this process is use intuitive and it's certainly not helpful.

I regret coming back to Firefox. Fuck you for losing my data you pos devs.

Hello,

I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported".

Any workaround for it?

CPU: HiSilicon Kirin 710

Thanks.

I use an Apple IPhone 14

I recognized Apple charge what browser was required.

I’m having problems with my iPhone 7plus sign in.

I’m unable to gain access to the Apple store to download the Firefox app.

Do you have an support unit that can help problem solve

Hello All, For some unknown reason, the browsers available on Play Store for Nvidia Shield are crap - so far I've not found any that allow me to easily sync bookmarks etc between Shield/PC/Mobile.

I therefore tested and found Opera and Vivaldi sideloaded to my Nvidia Shield TV Pro both worked perfectly.

I wanted to use test Firefox as I was about to use this as my main preferred PC/mobile browser, but first I wanted to check it all worked OK.

I was able to sideload and set up Firefox, but as soon as I open a webpage the Controller stopped working.

How can this be fixed please?

Please don't suggest a browser that's intended for AndroidTV on the Shield Play Store - they are all crap due to the reasons I mentioned, the controller with Right Joysick acting as mouse pounter works perfectly on Opera and Vivaldi, so I don't understand why this it doesn't work on Firefox.

I hope this can be fixed/resolved as I would like to use Firefox as an alternative.

Thanks and regards!

Andrew Henshaw.