Authentication failure with SMTP-server

I've been running Thunderbird for years on Gentoo which has version 115.10.1 as the most recent. I don't send much mail so I'm not exactly sure when this problem occurred… (read more)

I've been running Thunderbird for years on Gentoo which has version 115.10.1 as the most recent. I don't send much mail so I'm not exactly sure when this problem occurred, but I'm unable to authenticate with my SMTP server. I have not changed any configuration. Some weeks ago a changed my password on the server, but I made the appropriate changes to Thunderbird password manager. All settings, username and passwords are 100% correct as I copy pasted all of them. IMAP on the same server (uses same credentials) works.

I have tried deleting and re-adding my accounts which did not help. I have also tried deleting my profile folder. All other mail clients (e.g. claws-mail, kmail, mailspring) with the same SMTP server don't have any problems sending mail. This problem seems to only affect Thunderbird and Thunderbird forks such as Betterbird.

I have no firewall and am using SSL authentication with cleartext password on the SMTP server.

I get the following output to console on attempted sending of message:

console.error: (new Error("Server error 503 Service Unavailable", "resource://services-settings/Utils.sys.mjs", 390)) console.error: mailnews.smtp: "Command failed: 535 Incorrect authentication data; currentAction=_actionAUTHComplete" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.send: "Sending failed; Unable to authenticate to Outgoing server (SMTP) mail.kapsi.fi. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI="

Asked by kompak 4 days ago

Last reply by david 4 days ago

After changing password on an IMAP account, the account could become locked due to too many failed login attempts

I have not had access to my email since the April 18 Thunderbird update, receiving this error message: "After changing password on an IMAP account, the account could beco… (read more)

I have not had access to my email since the April 18 Thunderbird update, receiving this error message: "After changing password on an IMAP account, the account could become locked due to too many failed login attempts" How do I fix it? Please email me at jjhpor@gmail.com because my primary email, using Thunderbird, does not work (See above) Thank you Jim Housman

Asked by jjhpor 6 days ago

Last reply by jjhpor 4 days ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 5 days ago

Last reply by Paul 4 days ago

external links are not opened in FF for IOS

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browse… (read more)

Hi all, opening of external links (e.g. out of AppleMail or any other App) is no longer possible since FF version 123.0 (IPhone 6S+ mit IOS 15.8.2, FF is standard-browser). The last weeks I followed the article (https://support.mozilla.org/en-US/questions/1442950) which should be fixed with version 124. Meanwhile I updated to FF version 125.2 but the issue is not solved for me yet. When I click on an external link in AppleMail or other Apps, FF starts and shows the startscreen. Then the screens "flickers" one time but nothing else happens. Because not many users are reporting this issue I think that may be a configuration set on my IPhone is the cause of this and not a bug in FF. Has anyone an idea what can be the issue and how to solve it ?

I'm now very annoyed by this issue and if I don't find a solution soon, I'll install another browser.

Thank you in advance for your support Udo

Asked by 4rtvjj45j8 4 days ago

Last reply by Adrian 4 days ago

  • Solved

Window to https://0.0.0.1/ opens automatically all the time

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0 Steps to reproduce: Use Firefox only once (Youtube,gogele,etz Actual resul… (read more)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0

Steps to reproduce:

Use Firefox only once (Youtube,gogele,etz

Actual results:

Window to https://0.0.0.1/ opens automatically all the time

Expected results:

Use this website without being automatically redirected to https://0.0.0.1/.

Asked by Sebastian Becker 4 days ago

Answered by Paul 4 days ago

  • Solved

Homescreen bug - blank survey

A blank survey pops up in my homepage each time I open Firefox, I haven't filled it yet since I don't know what it entails and what it is about. There is no option to clo… (read more)

A blank survey pops up in my homepage each time I open Firefox, I haven't filled it yet since I don't know what it entails and what it is about. There is no option to close it either, and it seems bugged as it isn't going away even after updating the version of Firefox, it is still present on 125.0.2 version. Kindly assist regarding the same. I have attached a picture of the same herewith.

Asked by johnghosting 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

unwanted https: has started to appear in text of TB emails

TB v115.9.0 unwanted https: links have started to appear in most relevant text of TB emails that I receive (underlined and in blue) Home <https://xxxxxxxchen.co.uk/&… (read more)

TB v115.9.0 unwanted https: links have started to appear in most relevant text of TB emails that I receive (underlined and in blue)

Home <https://xxxxxxxchen.co.uk/> -- a quick and easy meal <https://xxxxxhen.co.uk/air-recipes/>? these two links were not included in the original messages. any advise please?

Asked by Slinger1937 Pete. 1 week ago

Last reply by Matt 4 days ago

Lost favorites

Good morning, I have a problem with disappearing bookmarks, but I can organise the backup of the places.sqlite, but I assume that won´t be enough to recover, therefore my… (read more)

Good morning, I have a problem with disappearing bookmarks, but I can organise the backup of the places.sqlite, but I assume that won´t be enough to recover, therefore my question is, which files would be needed or is the one mentioned sufficient?

Thank you very much,

Mike

Asked by mstgier 6 days ago

Last reply by cor-el 4 days ago

  • Solved

Add-on no longer on Toolbar

I'm using the OneTab add-on, Enabled. The icon no longer shows on the Toolbar, though it is on the Menu bar next to Firefox View. I ran Remove and then Added it again, … (read more)

I'm using the OneTab add-on, Enabled. The icon no longer shows on the Toolbar, though it is on the Menu bar next to Firefox View.

I ran Remove and then Added it again, hoping the Toolbar Icon would reappear = no go, And I lost all URLs already saved, stupid me. To be clear, clicking the Icon on the Toolbar saves all open tabs.

Is there a fix via Preferences? Thanks. gw

Asked by metaguy 2 weeks ago

Answered by zeroknight 5 days ago

Open In App/Switch back to Firefox

Video of the issue If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i c… (read more)

Video of the issue

If i open a link to redirect to an app, let’s say wikipedia, it will redirect fine. When i switch back to Firefox, the mobile version of the link i clicked on will be loaded instead of just displaying search engine search results where i clicked the wikipedia link. 

Another thing that happens is if i click on the link, still being wikipedia, get redirected to the app, then close out firefox, the next time i open firefox, it will redirect me back to the wikipedia app.

This issue I have been having is not just related to Wikipedia, this is for any other link that may open a related app I have installed on my phone.

iOS 17.5 iPhone 14 Pro

Asked by cmguy416 5 days ago

  • Solved

Firefox displays the same name in the title bar for different profiles

In Linux Ubuntu I created 4 different launchers for 4 profiles. Firefox opens the different profiles correctly, but the name of Profile 4 is displayed in the title bar f… (read more)

In Linux Ubuntu I created 4 different launchers for 4 profiles.

Firefox opens the different profiles correctly, but the name of Profile 4 is displayed in the title bar for all windows. This causes confusion when I'm using the different profiles. Furthermore, the icon displayed in the icon bar is also the same for the 4 profiles, although I have configured a different icon for each profile. I ask for help as I need each instance to have its own name and icon displayed correctly.

The launchers look like this:

firefox-profile1.desktop: Name= Profile 1 Exec=firefox -P profile1 --no-remote Icon=~/.local/share/icons/profile1.png

firefox-profile2.desktop Name=Profile 2 Exec=firefox -P profile2 --no-remote Icon=~/.local/share/icons/profile2.png

firefox-profile3.desktop Name=Profile 3 Exec=firefox -P profile3 --no-remote Icon=~/.local/share/icons/profile3.png

firefox-profile4.desktop Name=Profile 4 Exec=firefox -P profile4 --no-remote Icon=~/.local/share/icons/profile4.png

Asked by Alex 1 week ago

Answered by Alex 5 days ago

  • Solved

Forwarding emails

If I Forward and email with a list of cc: addresses, will the Forwarded emails be sent to the cc: addresses also or do I need to enter a new list of cc: addresses? … (read more)

If I Forward and email with a list of cc: addresses, will the Forwarded emails be sent to the cc: addresses also or do I need to enter a new list of cc: addresses?

Asked by egand 5 days ago

Answered by david 5 days ago

Cannot login to Bank Website from Firefox but Can from MS Edge

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. Th… (read more)

My Firefox browser is up to date but I cannot log on to my Bank website. As soon I enter my Logon info I get logged out, however I can access the site using MS EDGE. This is a recurring problem. The website recognizes Firefox as an valid browser. Occasionally I have been able fix problem by clearing the browser Cookies/History but at present none of that works. Do you have any suggestions? My preferred browser is Firefox so this problem is frustrating.

Asked by gyorhun 5 days ago

Last reply by zeroknight 5 days ago

How to Roll Back Update by One or a Few Versions?

I updated to 115.10.1 a few days ago and would like to roll back to what I had before. Is there a way to do that? And is there a file that has the version number in it?… (read more)

I updated to 115.10.1 a few days ago and would like to roll back to what I had before.

Is there a way to do that?

And is there a file that has the version number in it? I would like to look in a system backup to find out the version number that I had last week.

Asked by Toolworker 5 days ago

Last reply by david 5 days ago

Pocket

I don't like getting recommendations in Pocket that you need a subscription to read. Why waste my time giving me the initial information on something, but then when I tr… (read more)

I don't like getting recommendations in Pocket that you need a subscription to read. Why waste my time giving me the initial information on something, but then when I try to read it, I can't because I already have too many subscriptions. Seems like there used to be an option besides "Dismiss" to not show content from particular sites?

Asked by marjica 6 days ago

Last reply by zeroknight 5 days ago

how do i change the name of a contact field like custom properties or organizational properties to something else

in the contact field, how do i change the name of a contact field like custom properties or organizational properties to something else? i do not know how to add an image… (read more)

in the contact field, how do i change the name of a contact field like custom properties or organizational properties to something else? i do not know how to add an image! So, go to address book, new contact, and you will see the fields custom properties and organizational properties towards the bottom.....Thank you...b³

Asked by Bullish Bob Bagley 6 days ago

Last reply by david 5 days ago

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal c… (read more)

Firefox Setup 125.0.2.exe popped a flag on Jotti's malware scan: ClamAV: Win.Trojan.Spora-7724442-0 I know this is going to turn out a false positive because VirusTotal came up with no flags but can someone at Mozilla get this flag cleared at Jotti's/ClamAV ? thanks

https://virusscan.jotti.org/en-US/filescanjob/20cqpwvtma

Asked by catrike 5 days ago

Last reply by James 5 days ago

Two gmail accounts

I have logged out of one Gmail account and want Firefox to use another, but Firefox ignores the one I want to use. How do I get Firefox to recognize a certain Gmail acco… (read more)

I have logged out of one Gmail account and want Firefox to use another, but Firefox ignores the one I want to use. How do I get Firefox to recognize a certain Gmail account so I can receive mail?

Asked by glassguru1345 6 days ago

Last reply by cor-el 6 days ago

Suddenly Firefox not working

I'm on a Mac running Monterey 12.7.4. I've been using Firefox for years with no issues. All of a sudden Firefox can't load any websites. Message: "We can’t connect to the… (read more)

I'm on a Mac running Monterey 12.7.4. I've been using Firefox for years with no issues. All of a sudden Firefox can't load any websites. Message: "We can’t connect to the server at www.XXX.ca." But Safari loads all websites with no problems. I can't figure this out.

Asked by mail2080 6 days ago

Last reply by mail2080 6 days ago

  • Solved

After updating to 125.0.1, checking for updates fails.

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'fail… (read more)

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

Asked by o.damen 1 week ago

Answered by o.damen 1 week ago