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Hi,

About a month ago I accidentally activated the "Delete all but the most recent 2000 messages" option for one of my mail account in Thunderbird (15.10.1 (64-bit) on a MacBook Air). Luckily our local support were able to restore the affected folders. BUT - every time I opened the restored folders in Thunderbird, all the restored messages would disappear again. Correspondingly, the support team can see at this time large numbers of messages being deleted.

I've tried to delete the affected mail account from Thunderbird - didn't help. I've hidden my profile and started Thunderbird from scratch, set up the mail account again (so there should have been no leftover information from any previous instance of the account) - didn't help. I can see that whenever I open a folder for the first time, Thunderbird says "Compacting" - this is even though I have "Always ask before compacting" set. Even after I turn off automatic compacting for space saving >20MB, Thunderbird still compacts when it first sees a folder.

I have verified this behaviour by connecting to the same mail server using alpine - I see messages flagged for deletion in the restored folder; as soon as Thunderbird touches the folder, they disappear (even though no compacting should be happening and I should be prompted before it does, see above). Conversely, if I remove the "to delete" mark from the messages using alpine and then open a folder in Thunderbird, the messages are visible there.

From my understanding of what Thunderbird should be doing when compacting (or rather when not compacting), I would say the behaviours I've seen are rather significant bugs. But if I've misunderstood and there is some other way to stop Thunderbird from purging messages marked for deletion, I would be grateful for any advice.

Many thanks in advance for your help.

I am using TBird v115.10.1 and I need to be able to EXPORT my contacts to an Excel .CSV file. My version of TBird does not offer any customisation of the Export function.

hi all guys ... I'm experiencing several issues with oauth2 authentication, and I never had any issue before February the 2024 ... at the beginning the only account I have was not working was a microsoft account, so I thought it was "because of microsoft restriction"

but now, little by little, all my accounts requiring oauth2 authentication are failing, and I don't know were to check ...

I do NOT have any httpd/apache server running on localhost

I already tried changing things like general.useragent.compatMode.firefox or network.protocol-handler.warn-external.http network.protocol-handler.warn-external.https

I also created another blank profile ... but again ... not way to make it works ...

cookies are permitted ... javascript is enabled ...

the result is always the same ... a blank page when I try to do any oauth2 authentication ...

if I manually copy/paste that link in Firefox/Chrome it perfectly works, so it's not a network connection issue ...

from what I can understand, it seems to be related to the "built-in browser" in thunderbird, that for some reason does not work "as expected" ... If I try to click on any link for example in the settings page

like the "learn more" link of this option Send web sites a “Do Not Track” signal that you don’t want to be tracked "learn more" thunderbird does NOT show anything ...

something is broken, and I can NOT understand what it is ...

is there anyone with some good advices?

please let me know

thanks in advance

Stefano

Hi I wish to have Firefox 125.0.2 and 124.02 'separate instances', not different profiles...

I already have 125.0.2 installed with various Profiles.

I found a 'few' links and they were quite 'cloudy' and also since Firefox (now) does not have the 'ask you WHERE to' install... I vaguely remember years ago, it was possible.

I do not mid doing tweaking, I also already have backups of profiles, just in case!

Thank you in advance M

PS it seems Mozilla does not want us to install multiple instances (perception)!

Starting with my bank's web site, my user name/password is being challenged. I can't bank. Elsewhere, where my desk top has always been recognized, I'm now forced to log in each time...and I receive an email that a new device has just logged into my account. All of this suspiciously coincides with a recent browser update. On my bank feedback it's showing as Firefox "125"...when all previous logins were recorded as Firefox "124". Help!

I am using Firefox v125.0.2. When I open a PDF in Firefox it takes a lot of time to load. But, when the same PDF opened in the Edge browser it loads normally and scrolling through PDF pages renders fast. I have shared the screenshot of a single-page pdf loading taking quite a long time.

Could someone please help me with this.

Hi

I am running Thunderbird on WIndows 10. I have eight different email accounts, but only one profile.

This morning on startup, all accounts and folders were gone and the "open your account" tab was open.

After several hours of frantic searching on the net, I took the most recent profile "prefs-9" and used it to overwrite "prefs.js" This brought back all my local folders and saved emails.

However, the email accounts used to be Wotsit@gmail followed by Inbox, Sent, Draft etc. Now the first account name has been moved, leaving behind its old Inbox, Sent etc with the correct email count but nothing at all in the right hand pane. The account header has re-appeared amongst other account headers but with nothing in the Inbox, Sent etc.

What I need to do is make all the emails visible in the "headerless" section, and return the correct header above them.

Here is what it sort of looks like -

Inbox (3) 2100 Sent 998 Drafts

Then further down after other accounts - Wotsit@gmail.com Inbox Sent Drafts

How can I move the Wotsit header back to where it should be?

I really appreciate the help you folks offer, and the time you put in helping us mere mortals!

With the latest version of Firefox the menu, etc. have a font size that is TOO SMALL. There are many Mozilla posts about this problem.

https://support.mozilla.org/bm/questions/1260063 https://support.mozilla.org/mk/questions/1395315 https://support.mozilla.org/en-US/questions/1274586 https://support.mozilla.org/bm/questions/1268779

My wife cannot read them. I can barely read them. If this is not fixed soon, we will switch to another browser.

Can the Firefox code writers fix this?

Hello, I did look for related posts but found nothing close enough to this so I thought I would create a post. I don't ever recall having this issue before v102 was introduced but now it happens once in a while but not always.

If I am in the inbox of my main mail account and choose to delete a message, it goes away and then reappears almost immediately. There is a box that shows up at the bottom right of the screen that says: The current operation on inbox did not succeed. The mail server for account (my main mail account is shown) responded: UID MOVE failed. This account is in Canada on the Bell Canada network so perhaps it is an ISP issue?

I have 3 mail accounts set up - all IMAP. If I close TB and reopen it, the message is gone as if it required the program to close in order to complete the delete request.

If anyone has experienced this and has any suggestions or tips, it will be greatly appreciated. - Thanks, Mike

Hi 😊 I’m trying to resolve my sisters’ issue with Thunderbird, and I know nothing about Thunderbird. When I open Thunderbird, I have an issue in that the Archive folder is there but no content is shown

Yet if I go to where the files are they seem to be there. They were working but I accidentally deleted the folder and out of the trash folder as well. If I go into “C:\Users\Sue\AppData\Roaming\Thunderbird\Archives.sbd” where the emails and folders are, they seem to be there but not showing in Thunderbird when I click on any folder in Archive and are appear top be very small, i.e. empty.

I have screen shots if you require but thought not appropriate at this stage.

Using windows 10, windows firewall, windows antivirus, Thunderbird 115.9.0 (32-bit)

Can't send from Optimum accounts.

Error message "Sending of the message failed. An error occurred while sending mail. The mail server responded: Spam detected by content scanner. Message rejected (ID 661FD756017B2BC6). Please check the message and try again."

Check outgoing server setting, tried changing authentication method, but got the same error.

I'm on a Mac running Monterey 12.7.4. I've been using Firefox for years with no issues. All of a sudden Firefox can't load any websites. Message: "We can’t connect to the server at www.XXX.ca." But Safari loads all websites with no problems. I can't figure this out.

This can't be this difficult. I need to setup a separate IMAP and SMTP server for accounts. I use SendGrid, so I need my IMAP to my server and SMTP using SendGrid's SMTP. However, it seems Thunderbird can't do this and only stores one password per account?

I hope there is a solution to this. With e-mail spam filters and such, if this isn't possible then I need to find another email solution. I've used Thunderbird for years and love it, but this might be what pushes me to something else, because I don't have a choice anymore.

Thanks for any help on this issue.

I've been a Firefox fan for years. I thought I'd try Thunderbird. I'm in need of some help please as I'm going round in circles.

I am trying to link my btinternet email account to Thunderbird. Thunderbird cannot do it automatically so I have to enter the details manually.

I have all the right settings according to BT: Incoming POP 995, SSL enabled but not StartTLS. Outgoing Port 465, SSL enabled not StartTLS. mail.btinternet.com is used.

The User Name and Password are correct but Thunderbird cannot connect to the account. There are no Firewall issues.

Something is happening because BT have notified me of potential unauthorised access and I have to reset my BT password. Even when I enter the new BT Password Thunderbird cannot link to the account.

Any suggestions as to what might be causing the problem? Thanks.

I have created two lists of email addresses to which I want to sent the same email. However I can't get the list into the address bar either To. CC or BCC. As there are some 20 addresses typing each address in the list, I had hoped that I would not have to type all of these again each time I send out an email. Any help would be most welcome.