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Hourglass page loading icon

Some months before I used to have an page loading icon which was some dots, going left to right and backwards. Recently, I have got an hourglass which I didn't know how I… (read more)

Some months before I used to have an page loading icon which was some dots, going left to right and backwards. Recently, I have got an hourglass which I didn't know how I got it and it doesn't look as neat as the previous one.

Asked by Konstantinos Fotiadis 1 year ago

Answered by cor-el 1 year ago

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Missing Trash folder in Thunderbird account

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the … (read more)

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the left pane of the Thunderbird window, select “New Folder”, type “Trash” in the Name field, and then click on “Create Folder”, nothing happens. I've read the “Chosen Solution” to “The Trash Can is missing on Thunderbird” in the online Support, but it presupposes that a Trash folder already exists. Any help would be much appreciated. Thanks, Greg

Asked by GregHomicz 1 year ago

Answered by sfhowes 1 year ago

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pop3 Thunderbird email stopped receiving emails

Hi, I have been on Thunderbird for years and have always fixed my own problems but the pop3 email on my laptop stopped receiving emails 10 days ago. Asked my provider Fas… (read more)

Hi, I have been on Thunderbird for years and have always fixed my own problems but the pop3 email on my laptop stopped receiving emails 10 days ago. Asked my provider Fasthosts but they can't fix it, read the advice but can't work out what is wrong. I haven't changed any server settings - they are correct according to Fasthosts anyway. My online Outlook email version works fine and I can send emails from my laptop but it keeps saying connection to server timed out. Any ideas please, and I am not technical so it needs to be the very simple version. Thanks.

Asked by jonathan47 1 year ago

Answered by Toad-Hall 1 year ago

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New Version 78.2.2 wants to permanently purge my emails - what a nuisance

Version 78.2.2 (64 bit) automatically installed today. Other than the changed interface (which I can do without), it now asks me when I delete an email message: "The me… (read more)

Version 78.2.2 (64 bit) automatically installed today. Other than the changed interface (which I can do without), it now asks me when I delete an email message: "The messages you have deleted can be purged from disk. This operation will save about 1.1 GB of disk space. Select the option below to let Thunderbird do this automatically without asking you."

I do not want to purge my deleted messages. If I want to purge an email, I hold down the shift and delete keys and the email message is not saved to my Trash folder. However, I save my old Trash messages in a separate archive. I do not want to be constantly asked whether I want to purge these messages because I do not want to do so. This is becoming a nuisance

How do I stop this?

Thanks for your help.

Asked by Alan Ostrowitz 1 year ago

Answered by christ1 1 year ago

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Thunderbird 78.4.0 update - all my emails in my inbox and archive folders have disappeared.

Hello, my Thunderbird performed yesterday ,9 November 2020, an automatic update to version 78.4.0 (from 68.12.1). Since then all my emails in my inbox and archive folders… (read more)

Hello, my Thunderbird performed yesterday ,9 November 2020, an automatic update to version 78.4.0 (from 68.12.1). Since then all my emails in my inbox and archive folders have disappeared. Also the archive folders with the submap structures are gone. Very annoying. I am not so experienced in trouble shooting. I have two hotmail accounts in use. So, I check on forums for a solution and one direction was to check the profiles in the help/problem solving tab. But it showed only two profiles for main and local. I checked in the AppData\Roaming\Thunderbird\Profiles\Mail the Archives.sbd with all the subfolders still there. Then I changed in the account settings the link in the local map to the Archives.sbd. I don't know if this is the correct method, though but now something happened: It retrieved all emails from the hotmail server (hotmail inbox and also those in the hotmail subfolders) and it constructed some archive folders and some subfolders. So I am still missing half of my archived emails and have too many emails in my inbox. How can I fix this and why didn't the Thunderbird update smoothly take over the existing map structure from the previous version? Thanks in advance for your support. Best regards, René

PS: if any additional information is needed from me, please let me know. Thanks.

Asked by rene_and_lotje 1 year ago

Answered by rene_and_lotje 1 year ago

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Fonts messed up after Windows update to 20H2

Recently Windows forced an update to 20H2. All my other programs display font okay. However Firefox (desktop -- latest version) does not display fonts properly. The lette… (read more)

Recently Windows forced an update to 20H2. All my other programs display font okay. However Firefox (desktop -- latest version) does not display fonts properly. The letters flash between thin and normal.

Strangely enough when I took a screen shot to demonstrate the weird font display the fonts were perfectly fine in the screen shot.

I took a picture with my phone. In the image one can see difference in the width of the two L in "all" As mentioned this is only happening in Firefox.

Thanks for any clues.

Asked by support110 8 months ago

Answered by cor-el 8 months ago

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Thunderbird 78 won't connect to server working in 68

Hi guys, I searched in all places I could find, but cannot solve this problem. I recently format my computer and when installed the thunderbird, it installed the new 78 v… (read more)

Hi guys,

I searched in all places I could find, but cannot solve this problem.

I recently format my computer and when installed the thunderbird, it installed the new 78 version. After many attempts I could not download emails from my work. It says it connected, but it can't download anything. I thought it could be me entering the wrong credentials/configurations, but I downloaded a 68 version, and with the same configurations, it worked right away.

One thing I notice, in version 68, it shows a warning for the certificate to accept the risks, because my work email server is self generated (I think), and on 78, this warning never appears. Is there some new functionality on version 78 that stops this possibility? How can I see whats causing the problem, even if that tells me what to do with the certificate.

Thanks in advance. Luís Pereira.

Asked by Luis Pereira 1 year ago

Answered by Luis Pereira 1 year ago

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Mozilla FTP Access via FileZilla is not working...

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I sele… (read more)

with the planed removal of FTP support from Firefox I am at my wits END... I cannot seem to get FileZilla to connect to ftp.mozilla.org what connection type should I select and WHAT port number am I suppose to be using? anonymous login is fine right?

Asked by Melchior (aka Joseph) 1 year ago

Answered by cor-el 1 year ago

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Webcam undetected on the web browser

Hi, This is my first post here so let me know if I did anything wrong. So my problem is: my camera has been undetected by Firefox for a while now, without any change in t… (read more)

Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Asked by laiissa381 10 months ago

Answered by jscher2000 10 months ago

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Letters missing from web pages

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu… (read more)

Letters (most noticeably x, y, and z) appear to be missing from text in web pages. Running macOS 10.14.6 with Firefox Browser 80.0. Note the image from the drop down menu on this support page. Missing y's, z's, and x is replaced by quotation marks (ie Firefo" Snc).

I have seen this sporadically on a couple of macs that I own. Text seems okay in Safari.

Thank you for your help!

Asked by Brian 1 year ago

Answered by cor-el 1 year ago

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Firefox gets caught by bitdefender antivirus or firewall

Every 20 minutes or so I get a notification from Bitdefender Online Threat Prevention module indicated it has blocked a suspicious connection. This has only started abou… (read more)

Every 20 minutes or so I get a notification from Bitdefender Online Threat Prevention module indicated it has blocked a suspicious connection. This has only started about 2-3 days ago. The only information the popup indicates is:

"firefox.exe attempted to establish a connection relying on an unmatching security certificate to gitcdn.xyz. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."

I performed a full system scan and found nothing harmful. Anyone know what this is or how I can fix it?

Asked by justinlajoie 8 months ago

Answered by justinlajoie 8 months ago

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Can't change line spacing, font, colors in folder list or message list

Can't change line spacing, font, colors in folder list or message list something's changed in version 78 vs 68 for Windows 10. Can you help me customize the line spacing … (read more)

Can't change line spacing, font, colors in folder list or message list

something's changed in version 78 vs 68 for Windows 10.

Can you help me customize the line spacing (padding?), font, colors, font size in both the folder list and message list panes?

I've been trying several edits to the userChrome.css file and experimented with the layout.css.devPixelsPerPx in about:config.

The mods I use to userChrome.css that work in version 68 don't work in version 78.

I've had some success with the message list but haven't found anything that reduces the space between lines in the folder pane. That's important for me.

in case it helps, here is what I currently have in the userChrome.css file in Thunderbird v78

  • Do not remove the @namespace line -- it's required for correct functioning

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

  1. folderTree > treechildren::-moz-tree-row {
 background-color: #AFEEEE !important; /* test */
 min-height: 0px !important;
 height: 18px !important;

}

  1. threadTree > treechildren::-moz-tree-row {
 background-color: none !important; /* test */
 min-height: 0px !important;
  height: 18px !important;

}

the #threadTree section seems to work, but the #folderTree section does not. It would be nice to know how to change font type and size but line space is most important.

Asked by Trip Beattie 1 year ago

Answered by sfhowes 1 year ago

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Deleting Messages

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save… (read more)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

Asked by miclev2333 11 months ago

Answered by christ1 11 months ago

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Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

https://support.mozilla.org/en-US/kb/credit-card-autofill

Yes, I am located in the US.

Asked by Mr.K 1 year ago

Answered by Mr.K 1 year ago

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Screenshot isn't work properly since updateing to Firefox 88

When I try to screenshot and download an image it screenshots multiple images instead. My OS is Windows 10 and I'm having this problem when trying to screenshot and downl… (read more)

When I try to screenshot and download an image it screenshots multiple images instead. My OS is Windows 10 and I'm having this problem when trying to screenshot and download an image from Instagram. I right click on the image as I always have and it screenshots and saves multiple images instead. I never had this problem before updating to Firefox 88 and I've been using the screenshot feature for well over two years. I tried uninstalling and reinstalling Firefox and I'm still having the same problem. The image I'm trying to save is the one on the upper right.

Asked by brianheckert 7 months ago

Answered by brianheckert 7 months ago