All Products Support Forum

Every year I am required to update my university's net id password. Normally T'bird responds asking for a password update. Not this year; I am just cut off.

I followed all instructions from the T-help site. But it is impossible to update the "saved password." "edit" is not allowed.

When T-bird did ask me to connect via Google, see the screen shot, the next screen locks with a 403 error message, also attached.

I would like to continue to use Tbird, but this is making it impossible. My university's IT people had me download the T-bird again, but the problem persists.

Please advise soon.

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

This is so very simple and so the fact that it seems impossible to get a straight answer makes me instantly suspicious. Here is the question: What is my location? Simple! In other words, I have Mozilla Firefox installed on a physical device, which HAPPENS to be a desktop computer, not a mobile phone, etc. In other words, it stays here. So why do alllllll the sites act as though I am literally 930 miles...from my actual, physical location! I have NO VPN running...none. Unfortunately, Firefox is using Google location services, WHICH IS THE PROBLEM. I just installed Firefox, instead of Chrome, to solve that problem. I guess THAT was a stupid move, Firefox is worse!

There needs to be a manner in which the USER can INPUT THEIR LOCATION. I'm not trying to "trick" anyone...I'm actually trying to give people ACCURATE INFORMATION which apparently is beyond the capabilities of the internet, to provide.

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:)

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I have 6 gmail accounts which until last Thursday were all working fine on Thunderbird. However, I received an email for my main account from google telling me that they were switching on 2 step authentication, whether I wanted it or not.

After that imap stopped working for this 1 account. So I logged out of google for this account, and logged in again, using 2 step via phone. Still not working.

So I checked all my Imap settings with googles instructions, updated from the default smtp server, and still nothing.

Went back to google, and found I could switch off 2 step verification which I did. Thunderbird now partially works. I can download emails but when I come to send or save as draft, I get the error message as shown.

Windows 10, Firefox 91.4.0 (64bit)

TYIA

I have the "Autofill in other apps" service set to Firefox but when I attempt to enter a password in any app, I get a message taht says "Unlock Firefox." Tapping on this message does nothing; the message just keeps popping up. No password options appear. If I manually start typing the password, the message goes away, but I am not able to autofill passwords in apps.

If I turn the Autofill in other apps service off, at least I don't get the annoying message, but I'd really like to be able to autofill the passwords. Any suggestions?

Firefox version 95.2.0 (Build #: 2015851755) Android version: 10 Phone: Moto Z4

Thanks!

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he is reporting that he has ALL my passwords. How can undo this? I never gave him access to my account and I never clicked on sync or something?

Hello,

With the previous version of Mozilla Firefox, I was able to preview my work by passing privacy.file_unique_origin to false.

Now with the new update (95.0), it doesn't work anymore.

Can you please provide a solution to this issue?

Thanks in advance

I've installed Thunderbird on a new MacBook with macOS Monterey, and the application is not requesting permission to access the Mac's Contacts. As a result, the macOS Address Book is empty and cannot read my contacts on my Mac.

This issue was first raised two years ago in an issue that was identified as a bug and was subsequently fixed and closed. It appears this bug has reappeared.

What should happen is Thunderbird should generate a system request to ask the user to allow it to access "Contacts". This request never appears. When I look at my Mac's System Preferences, under Security & Privacy -> Contacts, there is no entry for Thunderbird. I can't manually add this; the app has to generate the request.

Looking at my console, I found the following warning when I started Thunderbird:

Refusing authorization request for service kTCCServiceAddressBook and subject Sub:{org.mozilla.thunderbird}Resp:{<TCCDProcess: identifier=org.mozilla.thunderbird, pid=9492, auid=501, euid=501, binary_path=/Applications/Thunderbird.app/Contents/MacOS/thunderbird>} without NSContactsUsageDescription key

This message was reported in the bug referenced above. I believe something has probably changed in the latest version of macOS which is causing Thunderbird to incorrectly request access to Contacts from the system.

Should I reopen the bug? Create a new bug? Please advise.

Thunderbird 91.3.1 macOS Monterey (12.0.1) MacBook Pro 2021

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

Recently, I purchased some software to scrub my hard drive due to my Dell Desktop running slow. That is when the way I normally access emailed attached files changed. Normally, if I receive a WORD or EXCEL (MS file) in email, I can open the email and access the attachment without having to download and save to my desktop or hard drive. I have changed all settings in the Privacy Area / Trust Area of MS but this did not change anything. MS Representatives stated I would need to use Outlook to make this work, but I know it will work without using Outlook. I think the Scrubbing / Cleaning software I purchased changed a setting with my email for safety purposes since there is risk in opening a file directly from email. Any suggestions on how to change back to how this worked previously - without having to download and save the file? Thanks for your help.