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  • Archived

Using Firefox as my default browser

Since last Friday I haven't been able to access any of my bank accounts with US Bank. I can access these accounts through my US Bank phone app and through Chrome when I u… (read more)

Since last Friday I haven't been able to access any of my bank accounts with US Bank. I can access these accounts through my US Bank phone app and through Chrome when I use it on my laptop as browser. When I called US Bank IT they could not help because the phone app and Chrome worked. What's happening with Firefox? I have used it for years to get to these accounts, and now I am unable to.

Asked by linbutler1 1 year ago

Last reply by wallyessa1963 1 year ago

  • Archived

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the nov… (read more)

Hmm. We’re having trouble finding that site. We can’t connect to the server at www.googleadservices.com. I see a number of Q/A on this but no clear resolution for the novice user. I like Firefox but may have to switch browsers if I can't figure this out. Please help.

Asked by mikeande4 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The sessionstore-backup Directory

I've just rebooted and I've lost two windows with thirty tabs, or something. When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows] Reading onl… (read more)

I've just rebooted and I've lost two windows with thirty tabs, or something.

When I started Firefox, there's nothing in the Recently Closed [Tabs, Windows]

Reading online, I see that Firefox should be writing some files to the sessionstore-backup directory, like these:

recovery.jsonlz4: the windows and tabs in your currently live Firefox session (or, if Firefox crashed at the last shutdown and is still closed, your last session) recovery.baklz4: a backup copy of recovery.jsonlz4 previous.jsonlz4: the windows and tabs in your last Firefox session upgrade.jsonlz4-build_id: the windows and tabs in the Firefox session that was live at the time of your last update

, but I only find recovery.jsonlz4 and recovery.baklz4 and both are tracking current time, which means they are getting data from the currently opened Firefox.

These are the only files I find in this directory.

Where are the other files supposed to have gone?

Asked by jhunterwu 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Update - Adobe Apps not working

Since Firefox's most recent update yesterday morning I have not been able to access any of my Adobe Apps. I have checked that everything is update date, restarted my lapt… (read more)

Since Firefox's most recent update yesterday morning I have not been able to access any of my Adobe Apps. I have checked that everything is update date, restarted my laptop, cleared cache history etc. Been in touch with IT and my colleague that uses the same account. It's not an Adobe account issue, it's definitely related to the firefox update on my laptop as that's when I stopped being able to use the Apps. Any ideas?

Asked by eilidhscammell 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

White text displayed as black and missing fonts

Since 2 days ago Firefox has started displaying white text as black which makes a lot of websites unreadable. This happens on most websites featuring white text such as G… (read more)

Since 2 days ago Firefox has started displaying white text as black which makes a lot of websites unreadable. This happens on most websites featuring white text such as Google, GitHub, etc... It only happens on Firefox Also a lot of fonts used on Reddit such as the ones used for thread titles seem to be missing and replaced with some fallback font. I have not changed anything in Firefox and I can not think of anything that would have caused this.

Asked by Timmm123 1 year ago

Last reply by cor-el 1 year ago

  • Archived

bookmark menu

I downloaded Firefox; I had problems with my computer and erroneously thought it might be the browser, so I deleted Firefox. Now i re-downloaded Firefox. How can I get my… (read more)

I downloaded Firefox; I had problems with my computer and erroneously thought it might be the browser, so I deleted Firefox. Now i re-downloaded Firefox. How can I get my bookmarks menu back to the latest download? Thanks you for any help!!

Asked by ronduplain 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

chase.com sign in

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can no… (read more)

Reviewed this question from a year ago. I am having problem signing into Chase.com. The issues are the same as many others have written about. I can't believe this can not be fixed/addressed. If it continues I will be forced to delete Moz://a firefox after many years. Please address and supply personal support options like share screen to help fix issues such as this.

Asked by macechko 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Accidentally added search engine to multi-account containers

I accidentally told Multi-Account Containers to "Always open" duckduckgo in a container. Now when I search for anything, it says 'do you want to keep your decision" and w… (read more)

I accidentally told Multi-Account Containers to "Always open" duckduckgo in a container. Now when I search for anything, it says 'do you want to keep your decision" and when I click "open in container" (ie no container) it will do that for a specific search term, but even if "remember my decision" is checked it will not remember. How do I see what websites are assigned to which containers and simply remove a whole website?

Asked by Peter Green 1 year ago

Last reply by cor-el 1 year ago

  • Archived

NO Sound when updated to Firefox 104.0.2 (64-bit)

Hi, My Firefox browser was updated to 104.0.2 (64-bit) version and since then there is no sound. When I open the same website in chrome I'm able to hear the sound of… (read more)

Hi,

    My Firefox browser was updated to 104.0.2 (64-bit) version and since then there is no sound. When I open the same website in chrome I'm able to hear the sound of videos and news.

The details of my machine are as below: Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz Installed RAM 16.0 GB (15.8 GB usable) System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Edition Windows 11 Home Version 21H2 Installed on ‎ 14-‎02-‎2022 OS build 22000.856

Can somebody kindly help!

Asked by sales292 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Mozilla VPN not working on iOS 16

Mozilla VPN indicates that it connects to the internet as normal, but I'm unable to go online with any app or access the internet. As soon as I disconnect Mozilla VPN, i… (read more)

Mozilla VPN indicates that it connects to the internet as normal, but I'm unable to go online with any app or access the internet. As soon as I disconnect Mozilla VPN, internet and apps work fine again.

I uninstalled Mozilla VPN and reinstalled the app, but it still is not working.

Asked by gzilla97 1 year ago

Last reply by Paul 1 year ago

  • Archived

American Express/BA card payments.

Hello, On several occasions I have tried to purchase online products/sevices with my AmEx/BA card. Each time the payment has been help up after entering the one time pa… (read more)

Hello, On several occasions I have tried to purchase online products/sevices with my AmEx/BA card. Each time the payment has been help up after entering the one time passcode. This then sends the info to AmEx's 3rd party middle men, i.e. Adyen payments. At this point everything stops and the web page just hangs. No payments go through to AmEx, so nothing is charged to my account. I have now been told that " ...in all probability, it's your browser that's causing the problems with AmEx's third party service providers." This never happens if I use any of my other credit cards. So, is this a load of bull that AmEx are feeding me, or, is there a real issue with Mozilla/AmEx.

Any input is welcome before I go back to AmEx and tear a strip off them.

Many thanks.

Asked by paulmmorrissey 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Export Chrome bookmarks to FireFox

I just installed Firefox. I looked at a few articles here that seem to be relevant to my issue, but they didn't get me anywhere. I just want to export bookmarks from Chr… (read more)

I just installed Firefox. I looked at a few articles here that seem to be relevant to my issue, but they didn't get me anywhere. I just want to export bookmarks from Chrome to Firefox.

TIA SweetTasha

Asked by SweetTasha 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

File that contains automatically saved Bookmarks

I can manually save copies of Bookmarks with export to a file. Where does Firefox save them, how often, when, and where are the 15 backups. Would like the safety of copyi… (read more)

I can manually save copies of Bookmarks with export to a file. Where does Firefox save them, how often, when, and where are the 15 backups. Would like the safety of copying and saving to an off computer drive.

Now remembering, I see them from: Help, Trouble Shooting Information Mode, Profile Folder (Open) then bookmarksbackup Folder. Should I then save the most recent dated version?

James

Asked by JJEULER 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox bookmarks lost after update

Last night firefox v104.0.2 and windows 10 security update installed and now my firefox bookmarks are lost. I looked into my bookmarks profiles and they also seem to be c… (read more)

Last night firefox v104.0.2 and windows 10 security update installed and now my firefox bookmarks are lost. I looked into my bookmarks profiles and they also seem to be cleared from my profile. Can they be recovered?

Asked by jimbobboy 1 year ago

Last reply by sangam124 1 year ago