Showing questions tagged: Show all questions
  • Archived

Videos Not Working`

No video players work with Firefox but they work fine in Chrome I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, re… (read more)

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

Asked by boe44178 1 year ago

Last reply by James 1 year ago

  • Archived

How do I set a new tab to open with my chosen homepage?

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able t… (read more)

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able to set up my homepage URL but there is no option for new tabs to open wth the same page. The only options for new tabs are blank page or the default firefox homepage. This was never an issue before the reinstall.

How do I fix this? Has the option been moved somewhere else?

Asked by diskguy35 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Printing Problem: Print preview looks fine. Image not scaled when printed

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit. Text prints just fine but images (barcodes, etc) that need to b… (read more)

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit.

Text prints just fine but images (barcodes, etc) that need to be scaled down do not do so causing them to be truncated on the page.

I have cleared print settings and tried two different printers to no avail. The documents/images print correctly from Chrome. I have tried using the system dialog to print but this also does not correct the issue.

Any help is greatly appreciated as I currently cannot use Firefox for the essential daily task of printing packing slip / mailing labels.

Asked by gschertz 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

firefox html overriding adobe pdf files

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded fi… (read more)

Without my doing anything, firefox has decided to download pdf files in its own html. I have changed the default to adobe rather than ask. When I open the downloaded file in adobe it comes down as an adobe file, I tell it to save as an adobe pdf, but it appears in file manager and then opens in firefox html. Worse, it, whatever it is, has gone into file manager and changed adobe pdf files, some of which have been sitting on my hard drive for some years, into firefox html files. How do I rectify this please?

Asked by jane81295 1 year ago

Last reply by crl4242 1 year ago

  • Archived

Suddenly, all my familiar Firefox settings across the top of the screen are gone! - File, edit,view,history,bookmarks,etc, Help!! I am lost!

I cannot open my familiar Firefox when I log on. The Firefox settings across the top are gone! It does not show " File,Edit,view,history,bookmarks,etc. Please help - I … (read more)

I cannot open my familiar Firefox when I log on. The Firefox settings across the top are gone! It does not show " File,Edit,view,history,bookmarks,etc. Please help - I am lost (senior citizen, limited digital knowledge!

Asked by mws1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I reduce my screen display size?

After a recent reboot, all of a sudden when I use Firefox the screen display is so big I can't see the entire webpage without scrolling up and down and back and forth. Ho… (read more)

After a recent reboot, all of a sudden when I use Firefox the screen display is so big I can't see the entire webpage without scrolling up and down and back and forth. How do I get it back to what it was before?

Asked by dpeattie 1 year ago

Last reply by Terry 1 year ago

  • Archived

Delete duplicate of book marks menu

Sorry: I incorrectly marked this problemsent Aug 5 as solved, but it isn't My book marks folder has a complete duplicate copy immediately following the original. I tried … (read more)

Sorry: I incorrectly marked this problemsent Aug 5 as solved, but it isn't My book marks folder has a complete duplicate copy immediately following the original. I tried deleting individual entries from each copy but they also deleted in the other copy. I've attached two Print Screens. Original copy appears to be under Bk Mks Toolbar - See PrintScreen 1 PrintScreen 2 shows duplicate commencing again at 'Recently Bookmarked' but not sure whether in Menu, or another folder. How do I delete the copy w/ losing the original?

  • Archived

Remove unwanted URL from recommended/autocomplete address list

I am unable to find a way to remove a single unwanted URL from the suggestions list on Firefox for Android. If the website I want to go to (and that I go to regularly) is… (read more)

I am unable to find a way to remove a single unwanted URL from the suggestions list on Firefox for Android. If the website I want to go to (and that I go to regularly) is called abcxyz, and I went to website abcdef once, Firefox will always try to autocomplete the URL to abcdef even though I do not want to go there again. I have found instructions for how to accomplish this on PC, but they can't be followed on a mobile device. I have tried deleting the cookies, etc. for the unwanted website and removing it from my history, but without completely clearing out all browsing data for all websites (which I do not want to do), I haven't been able to figure out how to remove a single unwanted URL.

Asked by inkedphoenix 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox Android app doesn't recognize it's own scan

Trying to sync Android firefox app with laptop. Firefox Android app installed. Check. Open android settings, turn on sync. Check. QR code on laptop screen. Check. Touch … (read more)

Trying to sync Android firefox app with laptop. Firefox Android app installed. Check. Open android settings, turn on sync. Check. QR code on laptop screen. Check. Touch "scan" button at lower frame of Firefox

    Android app, scan code on laptop. Check.

Error message: "Did you use the system camera? You must pair from within a Firefox app." No, I did not use system camera. Yes, I did activate it from the firefox app/scan button - REPEATEDLY. Somehow, firefox does not recognize it's own activation of my system camera. Please help, I need the bookmarks off my phone and onto laptop. Thank you.

Asked by Big MF 1 year ago

Last reply by Paul 1 year ago

  • Archived

[email]@gmail.com i forget my password and phone number recover my Gmail account

Hi Google team, I am not accessing my Google account. When I try to sign in it, it asks me for two-step verification. This is my old Google account, now do not have that… (read more)

Hi Google team,

I am not accessing my Google account. When I try to sign in it, it asks me for two-step verification. This is my old Google account, now do not have that my old mobile or phone number so that I can access it through it. Please help me recover my Google account. This is my old Google account want to recover: ([email]@gmail.com). Thank you

Asked by cyed mohammad 1 year ago

Last reply by Paul 1 year ago

  • Archived

Screen Refresh

Your advise to hold the F5 button and left click the screen refresh is not a fix to the fact that Firefox will not refresh itself most of the time on my Windows 10/64 mac… (read more)

Your advise to hold the F5 button and left click the screen refresh is not a fix to the fact that Firefox will not refresh itself most of the time on my Windows 10/64 machine. Chrome and Edge do not have this problem on my machine, and I prefer Firefox so I wish you'd fix the issue instead of offering workarounds.

Thank you,

Nick Langdon, Sacramento

Asked by nlangdon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox disabling or refusing to accept cookies

website for example like VK - https://vk.com i can't never sign in/log in.. it keeps telling me The page isn’t redirecting properly An error occurred during a connection… (read more)

website for example like VK - https://vk.com i can't never sign in/log in.. it keeps telling me The page isn’t redirecting properly An error occurred during a connection to login.vk.ru.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

i tried to - delete cookies - delete history - add exception (vk.ru/vk.com) to Cookies and Site Data - private Mode - disable HTTPS-Only Mode - reinstall firefox but still like some other website the same problem.... plz help these websites work fine -- by using other Browsers i can login

Asked by Mostafa Zayed 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bo… (read more)

cannot access one particular website. either error message 'timed out' OR 'problem loading page' appears. I have tried two browers and several search engines; removed bookmark/favorites and saved password for this site

Asked by jeanstclair 1 year ago

Last reply by bpd303 1 year ago

  • Archived

Cannot unblock third party cookies

After an update, cannot use my online banking fully. Get the error: "Why can't I access Bill Pay?" "You might have cookies blocked or cross-site tracking prevented. Depen… (read more)

After an update, cannot use my online banking fully. Get the error: "Why can't I access Bill Pay?" "You might have cookies blocked or cross-site tracking prevented. Depending on what browser you are using, check you settings for these terms:

  • Block third party cookies
  • Cookie tracking
  • Cross-site tracking

Make sure cookies are not blocked and cross-sight trackingis enabled. Follow any additional instructions in your browswer once you have adjusted these settings"

Asked by Larry 1 year ago

Last reply by cor-el 1 year ago