Thunderbird issue

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but do… (read more)

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but does NOT allow to copy anything.

Asked by karl70 3 days ago

Last reply by Matt 9 hours ago

When I start Thunderbird in the Normal mode, I get the screen you see in Picture #1. Notice the top menu bar.

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or … (read more)

When I start T'bird in normal mode, I get what you see in picture #1. Notice the custom menu bar at the top. I can still receive emails into the Inbox (but can't see or access them), and I can write an email, access the Address Book, Calendar, etc.

When I then start in Safe mode, with Shift key down, I get what you see in Picture #2. Notice that the custom menu bar at the top is gone. I have to recreate it every time I shut down and restart T'bird. That is unacceptable.

Please advise what I should do to correct this situation. If I can't, then I'm through with Thunderbird (after some 15+ years).

Many thanks, Robert Hawkins

Asked by rehawkpe 3 weeks ago

Last reply by Matt 9 hours ago

Thunderbird 115.10.1 (64 bit) extremely slow deleting messages

I remember when you could select a range of messages and delete the lot quickly. This is how I maintain my email. For a while now, and still, it takes a bit to sort mes… (read more)

I remember when you could select a range of messages and delete the lot quickly. This is how I maintain my email. For a while now, and still, it takes a bit to sort messages, normally for me sort is by "Correspondent". Then when I select a range and hit delete, I may as well go do something else. Thunderbird goes unresponsive for the long duration. It is a major problem.

I am still using Win10 Pro, system disk is an SSD (1 TB) and the data disk is a normal HD (4 TB). 16 GB RAM, a Lenovo tower. It is not running out of memory, the drive isn't over utilized either. A 15 message delete is slow, try over 100 messages!

All other programs run fine, it is used in electronics design mostly. This issue popped up a while ago and I kept hoping it would be fixed. It hasn't yet. The OS is kept up to date, no other changes. I do compact folders regularly, so indexes should be optimized.

Asked by Chris Bridge 22 hours ago

Last reply by Matt 10 hours ago

Signature size

I created a signature years ago. With the last Thunderbird update, the signature font (and image) shrunk in size. I would like the signature to match the font size of t… (read more)

I created a signature years ago. With the last Thunderbird update, the signature font (and image) shrunk in size. I would like the signature to match the font size of the message text, like it used to. I can't find any information about that, or any explanation as to why it shrunk.

Asked by bobking10 17 hours ago

Last reply by Matt 10 hours ago

Unable to sign in Qobuz from few days ago

I was unable to sign in Qobuz from yesterday. I have been using Firefox ver 115 to play streaming music from Qobuz on my Windows 8.1 PC as its sound quality is better t… (read more)

I was unable to sign in Qobuz from yesterday. I have been using Firefox ver 115 to play streaming music from Qobuz on my Windows 8.1 PC as its sound quality is better than other browsers. Yesterday, I found nothing happened after clicked the SIGN IN button on Qobuz's login page, however I had no problem using Google Chorme to login.

So I uninstalled/re-installed Firefox, and tried different older/newer versions, still didn't work.

I tried another PC running Windows 10, with Firefox ver 124.0.2, got the problem.

Please fix the problem ASAP, Firefox team. Thanks.

Its purer sound is the main reason I use firefox, instead of other browsers.

Asked by s2222440 3 days ago

Last reply by cor-el 10 hours ago

Instagram page won't load.

Instagram page won't load. Doesn't load in Edge either. The proxy setting is off. It was loading yesterday, then today it won't. No malware detected by Mcafee or Spyhunte… (read more)

Instagram page won't load. Doesn't load in Edge either. The proxy setting is off. It was loading yesterday, then today it won't. No malware detected by Mcafee or Spyhunter. My account is working fine from my phone.

Asked by djrutger444 10 hours ago

Lost personalization of Windows10 and Firefox after a power failure.

Re-booting following a power failure, I entered my pin & received a message something like, "Would you like to sign out? If you continue you risk losing personal data… (read more)

Re-booting following a power failure, I entered my pin & received a message something like, "Would you like to sign out? If you continue you risk losing personal data. You can protect your data by signing out, then signing in again". So I signed out, then signed in again and the boot proceeded but it was like a brand new installation. Desktop background was Windows blue, about half my desktop icons gone, all default apps reset, in Firefox all my plug-ins/extensions gone, all my bookmarks gone. And Windows Settings now won't let me set Firefox as the default browser and when FF offers to set itself as the default browser, that doesn't work either.

I've got the feeling this is some kind of identity issue gone awry but I don't know how to fix it. Hoping someone on this forum recognizes the problem, and knows a solution. Thanks for any help offered.

Asked by vimy100 10 hours ago

Viewing emails

Sadly I had to thoroughly uninstall Thunderbird, reinstall and create new mailboxes due to some strange reason. In the past, the inbox would show the email list and, if c… (read more)

Sadly I had to thoroughly uninstall Thunderbird, reinstall and create new mailboxes due to some strange reason. In the past, the inbox would show the email list and, if clicked, a message would show up below a separator line. Now only the list shows up and I have to double click to read it which opens a new window. What a pain!

And yes, I know I can view the message page using F8 but it is on the right side and shorten the other windows.

Is there a way to go back to the view option I had in previously?

Asked by msinfo2015 12 hours ago

Last reply by Matt 10 hours ago

I deleted Thunderbird, Installed latest version. in Thunderbird "Use Primary Password" is clicked so I can't reset primary P/W

I deleted Thunderbird, than Installed latest version. Now in Thunderbird "Use Primary Password" is clicked so I can't reset primary P/W. Previous P/W doesn't work becau… (read more)

I deleted Thunderbird, than Installed latest version. Now in Thunderbird "Use Primary Password" is clicked so I can't reset primary P/W. Previous P/W doesn't work because there is no P/W there as far as I can see. Instructions I found: "Tools> Developer Tools> Error> etc. There is no "Error" button. Instead I get Incoming Connection (attachment) and an other screen that I don't understand. Can you help please? Thank you Ilio Pieroni

Asked by Ilio Pieroni 5 days ago

Last reply by Matt 10 hours ago

Reply-to address gets overwritten by one of my other addresses

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addres… (read more)

I have several email addresses being managed by Thunderbird. Occasionally one of my out going messages gets it's 'reply-to' address over written by one of my other addresses. So I'll send an email out from one address, but the recipient replies and it comes back to me on the incorrect address. It's always the same address that it gets overwritten to, but I never know when it happens. I have tried individually setting ALL my managed addresses with their own 'reply-to' and it still happens.

I can never tell when an outgoing message has been overwritten or not, as it always looks correct at my side. I only know when a reply message then comes back into the incorrect address. This may not sound important, but it's infuriating because, for example, I'm monitoring one address for replies and I don't get any, but then later I look down at the other address and there's the reply there. I have tried removing the dominant address from Thunderbird and re-installing it...twice. I can't leave the entire address off Thunderbird, because I don't want to miss any emails that do come to it.

Please can you offer some advice.

Asked by jilldragonladyextra 14 hours ago

Last reply by sfhowes 11 hours ago

Login page

I cannot open the login page on my hosts website. My host is https://ventraip.com.au/ based in Melbourne Australia. That means I cannot access the Cpanel so I cannot uplo… (read more)

I cannot open the login page on my hosts website. My host is https://ventraip.com.au/ based in Melbourne Australia. That means I cannot access the Cpanel so I cannot upload data on my web site. Other people can open that login page on their computers buy I can't on mine. Where is the problem?

This is the message I get


'Secure Connection Failed

An error occurred during a connection to vip.ventraip.com.au. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.'

Asked by Rug8Int 22 hours ago

Last reply by cor-el 12 hours ago

SIGN_IN ID

My sign-in ID is aaaan email that has been cancelled. As long as they don't asl me to retrieve any codes oranything it works of course. If anything is sent to that email … (read more)

My sign-in ID is aaaan email that has been cancelled. As long as they don't asl me to retrieve any codes oranything it works of course. If anything is sent to that email I can not retrieve it. Usually kepping me out of Fire fox. I need to see if amyonr know how to change your sign-in ID>

Thanks Paul

Asked by Paul Ellis 12 hours ago

firefox webpage ie very slow changing to other wepages & gettin worse & slide bar dont go to the top when changing pages

when i amon a webpage& click to go to home screen takes about 10 minutes & i have hi speed inernet & th slide bar on side dont go to top when changing pages g… (read more)

when i amon a webpage& click to go to home screen takes about 10 minutes & i have hi speed inernet & th slide bar on side dont go to top when changing pages getting worse please fix it

Asked by raledj 13 hours ago