All Products Support Forum

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to sign in from this device". I can add a passkey using the same device in chrome. Device is Pixel 7 Pro. Firefox version 121.1.0 (Build #2015996455) can Firefox allow for me to create a passkey using 1password or hardware key? Is there a setting that needs to be enabled?

I updated firefox from version 68 on my android phone and lost all bookmarks and passwords. It's an older Samsung. How can they be restored? I've never had this happen when updating a browser.

my usernames and passwords are not syncing....i have all my passwords and usernames saved on my pc....and I’ve synced all passwords and logins and can view them on both devices. ‘Autofill in Firefox’ and ‘Autofill in other apps’ are both on. But, when logging in to apps on the Samsung, autofill doesn’t work. Even if I fill in my email address, there is no password suggestion. Instead, a small dropdown message appears: ‘unlock Firefox’. It isn’t active, and doesn’t open anything when I tap on it. Result: I have to go looking for the passwords and fill them in manually. I hope there’s a solution. thank u in advance for your help. LL

I used Firefox for iOS all the time on my previous iPhone. When I got a new one and downloaded it, I came across this issue. I am logged in to Firefox and all the sites I have passwords for are saved. It also asks me if I wish to save passwords. Neither of these function properly. All the passwords and usernames come up blank.

So I did this Firefox thing this morning and now when I click "logins and passwords" this Firefox Lockwise pops up ... with NO passwords??? Please revert me back to my old Firefox! I NEED my passwords

Decided to check my passwords for something because I forgot it. List was completely empty.. Search bar not working (tried just in case), When using saved passwords autofill out of Firefox app it said 'you have no saved passwords with firefox' or something similar I'm on an android phone right now. Can't currently check if they are also gone on laptop.

Don't know what to do. Other posts were not helpful

Firefox password manager will not offer to generate a password if i am creating a new account on my iphone. It works fine for autofilling existing passwords. I can only do that on my Windows PC. Can the iOS version generate secure paswords? I couldn't find anything to help in an internet search.

I like using fingerprint to unlock my mobile and I can manage the risks linked to the weaknesses of the method.

BUT I find very dangerous to be able to access all my passwords using my finger. My finger could be used when I am asleep for example and the person would be able to see and copy all the passwords he wants while I am sleeping. I would even not notice he copied anything when I wake up.

When I want to see a password I am proposed to use PIN AND fingerprint. So unless there is a way to disable unlocking the passwords with the fingerprint, I am forced to disable fingerprint to unlock my mobile which is annoying.

My question is -- How do I disable fingerprint for accessing my passwords without removing fingerprint globally ?

When I try to sign into Firefox I don’t have the password. To get a new one, Mozilla wants to reset Firefox and trash my data. Is there a way to sign in without a reset?

Thanks.

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. It won't give me a box for the Password no matter what so I can't Sign In! Respectfully, Barry

Hi, I have a problem with remembering the login details on the account - the point is that everything works fine on the browser on the computer, while on the browser on the phone (android) it sees the login details, but after selecting it, it does not complete the login fields as if there were no such data and they are, after checking the tab "saved login details" and finding the login, I manually copy the data and paste it on the page, then I log in ok. Why does the login not work with saved logins? Has anyone had or has the same problems? P.S Synchronization is done, the browser is reinstalled, it's the same on another phone

As I was changing my password I believe someone else who is already hacked into my device, changed it before I could get it typed in completely. I know what I changed it to or was going to change it to but I received a notification before I completed typing it in. This is the reason I switched to the Firefox browser for the security that it has for it's accounts. Thank you in advance, any help would be greatly appreciated.

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0).

On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query.

I have updated Firefox/Mozilla every time an update was announced.

This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

Hi,

I have Firefox on my desktop, laptop and iPhone. The only device on which I do not have access to my usernames and passwords to login into my online accounts is on my iPhone. And yes I have set it up correctly with the QR code etc... By reading all the messages from other users, I'd like to know if I need to ditch Firefox for good and go back to chrome. Or will someone fro Firefox come up with the fix for that glitch. Waiting for a couple days. After that, Firefox will be history for me. And oh yes, I will talk about this every chance I get while on TV.

Mostly trying to get on website I then see notation to ACTIVATE FIREFOX OR TURN ON Firefox which doesn't tell me how to turn it on, how long 42 months? to keep trying getting nowhere but frustrated

HOW DO I GET FIREFOX TO WORK FOR ME instead of me being in unpaid for indefinite term FOREVER looking thru Firefox list of my saved names and passwords and entering it myself BECAUSE ---- Maybe I'm wrong but I thought that was the whole FIREFOX EXPERIENCE, to keep track of passwords and enter them for me. Reality is every day is a game of KEEP AWAY from me any user benefit