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Unable to sync devices due to no option in android app

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan … (read more)

I want to sync up my devices, both of which are logged in to my mozilla account. In the settings, there is an option to "Connect Another Device". This prompts me to scan a QR code within the firefox mobile app.

Unfortunately, the option to scan a QR code does not seem to exist in the current version of the app. In the sync settings, there is no way to open a QR code scanner. Opening it via the camera or icon in the URL bar on the app brings me to a page saying "you have to do this within the firefox app!".

The only solution I've found is to log out of my mobile app, then I unlock the option to scan a QR code to log me back in. I'm sure this is not intentional behaviour; I suppose this is more of a bug report than a support request but I wasn't sure where to post this.

Asked by ferguslesley 6 days ago

Last reply by jonzn4SUSE 4 days ago

Firefox on Android, bookmarks toolbar syncs but not other bookmarks folders.

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appea… (read more)

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appear - they're just not there.

Because the bookmarks toolbar is synced it confirms that Bookmarks are checked under sync on both devices.

Asked by rb37 6 days ago

Last reply by jonzn4SUSE 5 days ago

Sync Setup Stalls

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, … (read more)

I'm attempting to set up sync between my windows laptop and my new android phone. The phone has firefox loaded, allows me to pull up the 'sync and save your data' page, allows me to choose 'ready to scan' and presumably successfully scans the QR code displayed on the laptop (the laptop prompts me to approve the new device). Then the laptop indicates I need to wait to approve it on my phone, and the whole process stalls. The phone continues to display the mostly blank white screen with only the "moz://a" at the top and the spinning blue circle in the center. Eventually the whole thing seems to time out and I receive an error message on the laptop saying "websocket unexpectedly closed" and "device pairing failed".

My two hypotheses are that either still having my old phone (which is being retired to at-home use only, and I'd rather not de-sync) still synced is somehow interfering (seems unlikely), or that something about the new phone's software is interfering in the sync (seems unlikely and way out of my league in terms of troubleshooting around).

Help please?

Asked by pittsmaddi 1 week ago

Last reply by pittsmaddi 1 week ago

Passwords aren't syncing between Mac browser and iPhone... could uBlock Origin be the problem?

I set up sync, I went thru my old passwords on my Mac browser Firefox and deleted many old/dead ones, expected to see the list on my iPhone Firefox browser to match. Sign… (read more)

I set up sync, I went thru my old passwords on my Mac browser Firefox and deleted many old/dead ones, expected to see the list on my iPhone Firefox browser to match. Signed in properly on both, pressed sync several times each time showing complete.

I'm still seeing PW's I deleted on my Mac in my Iphone's list...

What could be the problem? I have uBlock Origin ad blocker installed.

Thanks

Asked by metzmark 1 week ago

Last reply by jonzn4SUSE 1 week ago

  • Solved

syncing

Firefox is installed on my desktop and on my cell. How can I get my cell to show all bookmarks that I have on my desktop? I already synced a few times but no change! … (read more)

Firefox is installed on my desktop and on my cell. How can I get my cell to show all bookmarks that I have on my desktop? I already synced a few times but no change!

Asked by brinkmann0911 1 week ago

Answered by jonzn4SUSE 1 week ago

Failure to Sync after MFA and Verification

Recently I had un/reinstalled my firefox via snap and apt from linux. I'm signed into my account yet locally I'm not getting data to sync across devices. Any idea? … (read more)

Recently I had un/reinstalled my firefox via snap and apt from linux. I'm signed into my account yet locally I'm not getting data to sync across devices. Any idea?

Asked by James TD 1 week ago

Last reply by jonzn4SUSE 1 week ago

Home page changes on both my PC's when I change it on only one!

I don't know exactly which topic my question belongs in so here it is: When I change my home page on my computer in my bed room, it also changes my home page in my office… (read more)

I don't know exactly which topic my question belongs in so here it is: When I change my home page on my computer in my bed room, it also changes my home page in my office. The home page in my office will not come up on my computer in my bedroom. Any help would be greatly appreciated. Thank you

Asked by cdzaida 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

don't have sync and save data option

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between bot… (read more)

Trying to sync to Firefox on my desktop and it's not giving me the sync and save data option on my phone. How do I sync the too? I want my passwords to update between both and it doesn't and it's been an ongoing issue.

Asked by beatnostalgia 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Sync in

To give the short version Google simply made my verification codes vanish and I really need to sync my phone with my desktop but every time I try and find the place to tu… (read more)

To give the short version Google simply made my verification codes vanish and I really need to sync my phone with my desktop but every time I try and find the place to turn off two-step verification Firefox asks me to log in despite me being already logged in

Is there any way to solve this? As you can see I AM logged in I just can't turn off the two step verification on mobile for some reason

Asked by Laura O Araujo 2 weeks ago

sync firefox on desktop PC with android phone

i can't get firefox.com/pair to show on my desktop. I have just reinstalled MS Word on both PC & phone, (as something has gone wrong with my somewhat elderly PC). … (read more)

i can't get firefox.com/pair to show on my desktop.

I have just reinstalled MS Word on both PC & phone, (as something has gone wrong with my somewhat elderly PC). My phone (Samsung) says to connect mobile device with my Mozilla account, then I need to open Firefox on the PC, visit Firefox.com/pair, and follow the instructions to connect the mobile device.

I can't find firefox.com/pair on the PC.

Asked by Elaine Scoble 2 weeks ago

Sync not working

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does noth… (read more)

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does nothing.

Asked by Mitchell 3 weeks ago

Last reply by Mitchell 3 weeks ago

Sync options greed out in Android app

We just got a mew desktop and I want to sync by android phone Firefox to the desktop so I can retain my bookmarks, passwords, and tabs. I have synced between my phone an… (read more)

We just got a mew desktop and I want to sync by android phone Firefox to the desktop so I can retain my bookmarks, passwords, and tabs. I have synced between my phone and my old desktop with no problem. But now when I try to sync my phone to the desktop, all my sync options are greyed out and it won't let me select anything?

Asked by b.alexis.shriver 3 weeks ago

Last reply by gokul 3 weeks ago