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What am I supposed to do now? (firefox 67 profiles)

I have a customers dead laptop, she wants her firefox profile copied to her new laptop. Since the laptop is dead, I can't use sync. I have her profile data, which is usel… (read more)

I have a customers dead laptop, she wants her firefox profile copied to her new laptop.

Since the laptop is dead, I can't use sync. I have her profile data, which is useless in her new laptop.

For future reference, how am I supposed to do this? I've always kept as many customers as I can on firefox.

Is there a conversion tool? A way around this? Or am I just going to have to say shes out of luck?

Asked by uranium23567 4 hours ago

Last reply by FredMcD 51 minutes ago

After update the new version of TB doesn't receive or send messages.

I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on eithe… (read more)

I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on either of two google-based email accounts since the udgrade. 2. I continue to get email on the Google Email page for at least one of the accounts on the same computer. 3. when i click on "Get Messages" nothing happens 3. Past messages are still in my inbox and they open when selected 4. messages will not actually send but I con click on write or resend a previous message and type and send and go through all the steps BUT they are not delivered and the only error message I get is that the message wasn't saved. 5. I have started TB in safe mode - no difference 6. I have shut off ESET NOD 32 - and No change

  Mail Provider: Gmail
 Antivirus: ESET NOD32 ver 14.0.22.0
 operating system: Windows 10 
 this was an upgrade to Thunderbird ver 78.4.0 (32-bit), I have used TB for many years with no problems

I will be so grateful for your help. I have tried everything i could think of. FRN

Asked by fnordmeyer 8 hours ago

Last reply by christ1 2 hours ago

How to do a clean install of Thunderbird?

After many unsuccessful attempts to repair/replace a corrupted inbox in version 68, I uninstalled that version and installed the latest version 78. I was warned to expec… (read more)

After many unsuccessful attempts to repair/replace a corrupted inbox in version 68, I uninstalled that version and installed the latest version 78. I was warned to expect to lose access to old emails (I backed them up), but to my happy surprise, they were still available. However, to my unhappy surprise, the new inbox almost immediately began to behave like the old one, substituting some messages for other ones.

    I'm assuming that my previous uninstall left a corrupted inbox behind, which the new installation picked up.  How can I do a *clean* install so that old problems don't once again migrate to the new installation?
    I'm running Windows 8.1

Asked by fisherhj 9 hours ago

Last reply by sfhowes 8 hours ago

78.4 update has caused display issues

TB automatically updated to 78.4 today, and ever since the display has been glitchy, with weird hall of mirrors effects and big green fields of nothingness all over the p… (read more)

TB automatically updated to 78.4 today, and ever since the display has been glitchy, with weird hall of mirrors effects and big green fields of nothingness all over the place. Clearly something is not right. I am running Mac OS El Capitan (whatever that means). I have been using TB for years and years and never had the slightest problem. I have many important saved folders and what not. I'd hate to lose anything. But it is now almost impossible to navigate, the display is so strange and disorienting. What could be the solution?

Thank you!

Asked by kenningeditions 9 hours ago

Last reply by sfhowes 8 hours ago

Saving Old Mail Data When Migrating To Linux From Windows . . .

Today I moved from Windows 10 to Ubuntu 20.04, in part on the back of assurance got from reading this recentish thread on saving old mail data when on Windows and later r… (read more)

Today I moved from Windows 10 to Ubuntu 20.04, in part on the back of assurance got from reading this recentish thread on saving old mail data when on Windows and later re-activating it once Ubuntu was installed:

https://superuser.com/questions/1550634/moving-thunderbird-email-setup-from-win10-to-linux-ubuntu

Trouble is, I cannot ¨see" any sign of the old mail folders and mail accounts after following the above procedure. Of course, I can re-create the existing mail accounts and start with empty mailboxes - but I don want to lose all my emails since 2006.

I tried searching through your forums archives for advice on this migration - which must be common with developers who need a Linux distro on their work machine - but found nothing so far.

Any suggestions welcome.

Asked by tamjk 1 week ago

Last reply by Matt 12 hours ago

The ImportExportToolsNG addon has not been updated for version78 as yet.

After upgrading to version 78, I've lost the most important addon which is import/export toolsNG, https://github.com/thundernest/import-export-tools-ng Instead of making … (read more)

After upgrading to version 78, I've lost the most important addon which is import/export toolsNG, https://github.com/thundernest/import-export-tools-ng Instead of making crap new icons which NOBODY wants to "improve" the look, you better get this one started. And what right you have to change my database so I can't downgrade to version 68 ? This is outrageous. I've been using thunderbird since it came out, and this is the first and only major problem. I hope you are proud.

(edited for language per https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_language-and-conduct )

Asked by astiglic 3 months ago

Last reply by redbud422 13 hours ago

Firefox older version (81) download?

Can I download an older version of firefox for Windows. This new 82.0 runs TERRIBLE on my computer. I have uninstalled it many times and reinstalled it and restarted it a… (read more)

Can I download an older version of firefox for Windows. This new 82.0 runs TERRIBLE on my computer. I have uninstalled it many times and reinstalled it and restarted it and it is not good.

Asked by johnandannetted 18 hours ago

Last reply by FredMcD 14 hours ago

Mailing Lists not working in Thunderbird 78.4.0

In previous versions of Thunderbird, I used to type the Mailing List name in the To, CC or BCC fields, and it would appear in the format: Mailing List <'Mailing List'&… (read more)

In previous versions of Thunderbird, I used to type the Mailing List name in the To, CC or BCC fields, and it would appear in the format: Mailing List <'Mailing List'>, and then when I sent the email Thunderbird would insert all the email addresses from the mailing list and send the email. In Thunderbird 78.4.0 it appears in the format Mailing List <Mailing List> (i.e. without the single quote marks) and sending the email gives the error message:

An error occurred while sending mail. The mail server responded: 5.1.3 The recipient address <Mailing List> is not a valid RFC-5321 553 5.1.3 address. z15sm5942088wmk.4 - gsmtp. Please check the message recipient "Mailing List" and try again.

The same error occurs if I open the Contacts Sidebar and select the Mailing List from there. It does appear to work correctly if I select the Mailing List in the Address Book, and then click Write to start a new email, but that cannot be used for forwarding an email (which I often need to do).

Is this a known bug, and is there a workaround?

Asked by Peter V 2 days ago

Last reply by sfhowes 16 hours ago

I just setup new imac & all old sent trash emails gone

On my old imac I always was able to search old trash & sent emails stored on the imac. I could also do the same on my iphone with the same mail account. Just got a n… (read more)

On my old imac I always was able to search old trash & sent emails stored on the imac. I could also do the same on my iphone with the same mail account.

Just got a new imac & I setup that mail account & Thunderbird on the new Imac & now seems like all old sent & trash is gone from both the new & old imac... but the iphone still seems to have all the old emails.

How can I get back those old emails on the new imac?

Thanks

Asked by dknyc1 1 day ago

Last reply by sfhowes 16 hours ago

Download all mail from gmail in real time

Hi Guys I recently decided to change from imap to pop3 for a range of reasons. (slow loading time for attachments I look at frequently, and to be able to access stuff if … (read more)

Hi Guys

I recently decided to change from imap to pop3 for a range of reasons. (slow loading time for attachments I look at frequently, and to be able to access stuff if offline are 2 reasons) Currently have 2 versions of the account in my thunderbird. A functional Imap and a semi complete download of the account as pop3.

Problem is its only downloaded my inbox, and its not updating any other folders.


I did see this post http://forums.mozillazine.org/viewtopic.php?t=1688365 Which was a bit old and not so helpful (Although google ranked it top of search!!)

And this post which has a very kludge solution. In my case this would result in hours of manual sorting and downloading and re-sorting every day. https://support.mozilla.org/en-US/questions/1074000


The problem is I still use the web interface and phone app. I need thunderbird to download mail from all folders, even if I didn't use thunderbird to open, send, reply, sort, draft, etc etc.

Perhaps pop3 is not the way to go?

Is there another way I can get imap like experience, but actually keep an up to date copy on my local drives?

Its taking up too much of my time and data to re-download the same things multiple times with my current imap setup. Every single time I switch to another email. I have to wait for it to download again.

Asked by concreterdude 4 days ago

Last reply by christ1 17 hours ago

Convert URL to .pdf then print

You can't help at all because with the new version of Firefox for Android the functionality has decreased because you took away many features. But for the folks having pr… (read more)

You can't help at all because with the new version of Firefox for Android the functionality has decreased because you took away many features. But for the folks having problems with the new version not saving to .pdf and then printing, here's the fix: 1. Go to the Play Store and download "UrlToPDF" by DevDroid. It's an older app but install it. 2. When you're on a webpage or website within the Firefox browser, click on the 3 dots in the upper right hand corner. 3. Under the share icon, it will open up all different ways to share the page you're on such as tweeting it or saving to a file manager (if you have one downloaded). One of the options will be the "UrlToPDF" option. 4. Click on this option and you will then click on "Convert". It takes a few seconds, but it will convert your website or URL to a .pdf. 4a. I also have the app "Adobe Acrobat Reader" installed so that your converted file/webpage will open and can be viewed in the .pdf format. 5. You then have the option to send the .pdf to an email or a file to save. Open the converted .pdf in Adobe of some type. Once downloaded, you can then Print the .pdf. 6. Note, you may need to download from the Play Store a printer app for whatever type printer you have or there are also "generic" type printer apps that may work for you. Hope this helps!

Asked by stevecripe57 1 day ago

Last reply by Seburo 22 hours ago

Jar save file

So i have been having this issue where whenever i download a jar file it saves it as a Firefox file. After it saves it as a Firefox file i can no longer use it if i open … (read more)

So i have been having this issue where whenever i download a jar file it saves it as a Firefox file. After it saves it as a Firefox file i can no longer use it if i open it it just puts the file location in my web browser. Can anyone help me figure out how to change jar files from saving as a Firefox file and make them save as just a normal .Jar file

Asked by seanlau172 1 day ago

Last reply by jscher2000 1 day ago

Thunderbird on a new computer.

downloaded from Thunderbird website. Everything went fine until the Wizard asked me to select upgrade to continue. Then it wouldn't launch because it couldn't find a prof… (read more)

downloaded from Thunderbird website. Everything went fine until the Wizard asked me to select upgrade to continue. Then it wouldn't launch because it couldn't find a profile. There is no profile yet I couldn't get the program to open to set one up. HELP

Asked by psd5480 3 days ago

Last reply by Stans 1 day ago

Passwords rejected by Thunderbird

I have the problem that passwords from webmail are rejected by Thunderbird installations. I have installed & removed: Thunderbird Setup 78.4.0, Thunderbird Setup 78… (read more)

I have the problem that passwords from webmail are rejected by Thunderbird installations. I have installed & removed: Thunderbird Setup 78.4.0, Thunderbird Setup 78.0.1, and now I have same exact problem with Thunderbird Setup 52.3.0. Each removal and reinstallation takes a heavy time toll. Since I am out of solutions, please I need help to solve this as soon as possible Thanks for help. Paul.

Asked by sigma2 1 day ago

Last reply by sfhowes 1 day ago

Thunderbird release 78.4

After a restart of my computer, Thunderbird had migrated to release 78. I don't like the new look and I want to return to the nicely coloured folders. I attach the old an… (read more)

After a restart of my computer, Thunderbird had migrated to release 78. I don't like the new look and I want to return to the nicely coloured folders. I attach the old and new look images. Why did they change all colours to B/W? Is this optional and how can I return to my own flavour?

I see there is an option to customize folders. Does that mean that I can go back, or that I need to colour them myself one by one?

Best regards,

Rob van der Meer

Asked by rljvandermeer 1 day ago

Last reply by sfhowes 1 day ago

Thunderbird backup selectively: account configuration, settings backup, etc and restore

Please - can anyone tell how to backup only email account configuration: mail server settings (server address, port, protocol, etc), usernames, passwords, email account a… (read more)

Please - can anyone tell how to backup only email account configuration: mail server settings (server address, port, protocol, etc), usernames, passwords, email account aliases, RSS accounts, etc. Would be good to include here Address Book but sometimes it would be good to be able to backup Address Book separately. Hopefully all email accounts would be possible to backup regardless of authentication type. I mean also email accounts using OAuth2 authentication. Also would be good to be able backup Thunderbird own settings separately. Sometimes is only email account settings important to backup, sometimes also Thunderbird settings, e.g. extensions separately. As usually there are IMAP-protocol used then emails are not needed to backup what most such extensions are offering like ImportExportTools NG. As you can read from https://support.mozilla.org/et/questions/1281340 - backuping whole profile (including emails) requires enormous amount of storage space. Sometimes is needed certainly also email backup itself. It would be very much appreciated if there could be an option to select manually every component that is included into backup and what is not. I've tried to find these files manually what to copy to backup these settings mentioned above but haven't succeeded to figure out which file is connected to which part of settings. Certainly I prefer free and open-source solutions. Certainly also restoring backupped settings flawlessly.

Using currently 64-bit Thunderbird 68.11 under GNU/Linux, manually downloaded as user from Thunderbird homepage. Usually tutorials handle all data (including emails) that are not needed and do not allow to distinguish only required part of data: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer https://www.auralsolutions.com/2012/12/how-to-backup-thunderbird-data-emails-and-contacts/ https://github.com/thundernest/import-export-tools-ng https://www.iperiusbackup.net/en/backup-thunderbird-and-restore-email-and-account/ https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile http://kb.mozillazine.org/Profile_Manager http://kb.mozillazine.org/Profile_backup http://kb.mozillazine.org/Moving_your_profile_folder

Asked by Edmund Laugasson 2 months ago

Last reply by AgnesRM 2 days ago

Thunderbird updates not working

Hi guys, Im running Thunderbird 52.52 , every time I attempt to update thunderbird, it messes up my profile file, so that when booting it gives me an error that says some… (read more)

Hi guys, Im running Thunderbird 52.52 , every time I attempt to update thunderbird, it messes up my profile file, so that when booting it gives me an error that says something to the effect of "Profile not found" ... can you help. I love Thunderbird, and have come to depend on it.... any help would be greatly appreciated.

Richard Nay bladderfish@cut.net

Asked by Bladderfish 2 days ago

Last reply by Stans 2 days ago