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Learn MoreHello, I recently changed my password for my Firefox account and now I was unable to enter my new password to log in. I logged out of my account to see if it would work, … (read more)
Hello, I recently changed my password for my Firefox account and now I was unable to enter my new password to log in. I logged out of my account to see if it would work, but to no avail, and now I am signed out completely with the all my attempts to sign back in resulting in a forever-loading page.
Installing another version of Firefox does not work, as it tries to redirect me to the Google Play Store (which Amazon devices do not support). The method I tried to use is in the following link: https://www.mozilla.org/en-US/firefox/all/#product-android-nightly. If this is the way to do so, would I have to uninstall my current version of Firefox?
Thank you.
I just forgot my password so i try to change the password and everything gone is there any possibly that i can get beck those info ? Otherwise i should stop using Fi… (read more)
I just forgot my password so i try to change the password and everything gone is there any possibly that i can get beck those info ? Otherwise i should stop using Firefox ?
I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and no… (read more)
I've received an email about the change from Firefox account to Mozilla account. But it came to an email address that I removed from my Firefox account months ago, and not to either the primary or the secondary email addresses that are on the account now. How come?
Hi i wanna selfhost a Firefox account. but i don't know how
Would I be able to find out how many things are getting deleted if i reset my password? bookmarks specifically.
Where do I get the code to enable dual-authentication?
I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I… (read more)
I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I am trying to link these two accounts, for many reasons but also because I am trying to add my other email as a backup/recovery to this account, but I keep being denied because it's an 'existing account'. Please help. (Also an unrelated but very unhelpful thing: Mozilla websites, and ONLY Mozilla websites, are currently rendering in plain html and it's *really* confusing and unhelpful. I've killed all my as blockers and it doesn't seem to be any of them. Any advice?)
Trying to add FireFox account on another device, but is preventing access stating wrong PW though it is the correct password. Thank you...
My Firefox cannot connect to my email, even though there ia no malware in my system
can not get e-mails
I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not w… (read more)
I have tried several times to change to my new email address which is [edited] @gmail.com. My old email address ([edited] @cableone.net) in the Firefox profile does not work anymore. Please help.
I can not paste code from mail to delete Account Where I can ask for a wipe an account
Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no … (read more)
Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.
I n help getting back into my account 8
I don't know if syncing's the problem. My business email is locked. I haven't been able to use it and it is critical that I have this working. Can I chat with someone?… (read more)
I don't know if syncing's the problem. My business email is locked. I haven't been able to use it and it is critical that I have this working. Can I chat with someone?
My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn… (read more)
My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn't have my account recovery key before, lost with Goog, now I have found my Account Recovery key returned, couldn't find anywhere in my account that shows where to enter the Key to recover saved data in Firefox, clicked on forgot password after trying my real password to no avail. Where do I enter recovery key. Email I got MozillaFirefox only said I can now use Mozzila Support said nothing about account recovery. Thank you
Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used ema… (read more)
Facts 1. I reset my desktop and needed to login from scratch. 2. I have 2 step authentication on 3. I forgot which authentication app I used for firefox 4. So I used email to login (or try to login anyways).. I requested several emails
Problem 5. The EXACT same situation here (https://support.mozilla.org/en-US/questions/1356051#question-reply) happened to me: firefox claimed they were sending me emails, that had codes but didn't receive ANY email
More facts: 6. I read the article cited in 5. And installed authy, and sure enough was able to login 7. I got multiple back up options to log in now (got plenty of emails now)..
QUESTION: 8. Why did I get emails from 6. But not 4.? I suspect something is messed up on the security side of Firefox
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Kung naka sign-in o actibo ang account ko ay hindi gagana ang browser peru noong nag log out ako sa account ko ay gagana na ang browser at bakit ganito ang browser … (read more)
Kung naka sign-in o actibo ang account ko ay hindi gagana ang browser peru noong nag log out ako sa account ko ay gagana na ang browser at bakit ganito ang browser
I would like to add a secondary email in case I get locked out of mine