Stopped sending emails through Spectrum for both phone and desktop. "send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction"

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three da… (read more)

I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them.

So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email.

I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."

I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.

Asked by zbadger 1 month ago

Last reply by zbadger 3 days ago

Firefox Crash

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to… (read more)

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

Asked by jcp4linux 4 days ago

Last reply by jcp4linux 3 days ago

Scroll instead of new tab in Thunderbird

Hi! I'm losing my mind by the fact that you can't hold to scroll or click to toggle scroll with MMB in Thunderbird, instead it opens a new tab which is completely useless… (read more)

Hi!

I'm losing my mind by the fact that you can't hold to scroll or click to toggle scroll with MMB in Thunderbird, instead it opens a new tab which is completely useless to me since I share inbox and mail reader in one screen.

Is there any way to fix or change this?

If not I'd really like to request this as an option or feature.

Asked by johnharju1 5 days ago

Last reply by johnharju1 4 days ago

Thunderbird and Firefox overlap hided taskbar

Hi When Thunderbird is started maximized it overlap taskbar if is set to hide and taskbar won't show until Thunderbird is minimized and maximized. Another way is to press… (read more)

Hi

When Thunderbird is started maximized it overlap taskbar if is set to hide and taskbar won't show until Thunderbird is minimized and maximized. Another way is to press the Win key two times. Then the hided taskbar can be shown/use. The same thing happens to Firefox. Only when is first started. Then if Firefox is minimized and maximized, press Win key two times, press F11 two times then the hided taskbar show/hide normal.

It is a setting that can be changed to start Thunderbird and Firefox in full screen and do not overlap hided taskbar?

Asked by bogdan 2 weeks ago

Last reply by bogdan 4 days ago

Outlook connection error: "User is authenticated but not connected"

It appears how TB handles IMAP connections for outlook email accounts no longer works - OAuth2 connection flow broken, and this is likely due to stricter changes made on … (read more)

It appears how TB handles IMAP connections for outlook email accounts no longer works - OAuth2 connection flow broken, and this is likely due to stricter changes made on Microsoft's backend that is impacting connections going forward.

I have multiple email accounts configured and recently, I have been bombarded by login pop up - likely related to the OAuth2 authentic process.

Whilst I was able to circumvent the authentication process - i.e. not completing the flow process entirely as it expected, newly created outlook accounts appear to reveal two things:

1] There has been a recent change to the authentication process - i.e. the telling sign.

2] There is a now deeper issue when trying to connect outlook email accounts. It seems the reason why circumvention was possible with existing accounts was because they have already passed the OAuth2 process correctly - correct tokens exist. Since this won't be the case for new outlook accounts - no OAuth IMAP access token created, above error is given.

It seems the likely cause is because Thunderbird holds or requests a token that does not contain the correct IMAP audience/scope combination, and Exchange rejects it during SASL XOAUTH2 bind.

For your information, I am using the latest versions and able to configure Apple Mail client - which uses Exchange protocol (not IMAP), without issues.

Asked by schro.cat 5 days ago

Last reply by schro.cat 4 days ago

Thunderbird Android , 0Auth2 and POP3

Hi, I'm looking to make Gmail my principal email account, instead of using my ISP account. Gmail requires 0Auth2 authentication, as many will know. I'm a Luddite and pref… (read more)

Hi,

I'm looking to make Gmail my principal email account, instead of using my ISP account. Gmail requires 0Auth2 authentication, as many will know.

I'm a Luddite and prefer to use POP3, for a number of reasons. Thunderbird works fine (with POP3 Gmail), on my computer. Unfortunately, 0Auth2 doesn't appear as an authentication option, for POP3, in Tbird for Android. So the TB android app forces IMAP on my tablet and phone.

Is there any way around this? Are there any plans to incorporate 0Auth2 authentication for POP3 within Tbird for Android?

Thanks

Asked by Luddite 1 week ago

Last reply by Luddite 5 days ago

Unified folders aren't working

I got a new computer, and after installing Thunderbird, it took forever to get it set up with the information from my old computer. Now, the unified folders aren't workin… (read more)

I got a new computer, and after installing Thunderbird, it took forever to get it set up with the information from my old computer. Now, the unified folders aren't working. All of my mail is going into each account's inbox. There's no option to choose anything on the unified inbox, only the same thing as the other inboxes have. Help, please!

Asked by nancyeddy 3 days ago

Last reply by nancyeddy 15 hours ago

Emails from one website go to Junk, no matter what

Normally, I can right click and tell Thunderbird that this is NOT junk, however, when I do this, these emails go back into the inbox and virtually instantly return to jun… (read more)

Normally, I can right click and tell Thunderbird that this is NOT junk, however, when I do this, these emails go back into the inbox and virtually instantly return to junk.

This is from anyone's email address that arrives from one particular website: @legacydigitalagency.com

I haven't come across this issue since I started using Thunderbird 20+ years ago.

Asked by blackspear1 5 days ago

Last reply by blackspear1 3 days ago

Screen flickering in Cockpit with Firefox

I am using Firefox on Windows 11, in the process of switching from Chrome. I run Cockpit (https://cockpit-project.org/) on web servers that I manage, and when I log into … (read more)

I am using Firefox on Windows 11, in the process of switching from Chrome.

I run Cockpit (https://cockpit-project.org/) on web servers that I manage, and when I log into it on Firefox the screen flickers constantly, making it unusable.

There is no issue with any other web sites I have visited, and I can still use Cockpit when in Chrome. So ay suggestions on how to troubleshoot and resolve the issue with Cockpit and Firefox?

Asked by Barry Tuber 2 months ago

Last reply by Barry Tuber 3 days ago

Anyone know the CNAME and other advanced settings for POP3 and IMAP using Thunderbird with Network Solutions email accounts?

I cannot seem to get Thunderbird to successfully connect to my email server on Network Solutions. Neither POP3 or IMAP works. I added an autoconfig of mail.<domain.ext… (read more)

I cannot seem to get Thunderbird to successfully connect to my email server on Network Solutions. Neither POP3 or IMAP works. I added an autoconfig of mail.<domain.ext>.netsolmail.net but this did not work. I am using the recommended ports and SSL/TLS settings. I can see from the Thunderbird Tools->Activity Manager that the connection is being refused. I can log into the mail account directly through the Network Solutions web access process. I used to just use a .forward on this account, but now I would like to set it up as my primary email server. Maybe there are other advanced settings on NS that need to be changed. Anyone know if there is something I am missing? I have changed the autodiscover to the autoconfig above in the CNAME and have map, mail, pop and smtp set to values recommended by NS. Do I need to add back the autodiscover setting perhaps? Many thanks for any suggestions.

Asked by peter400 1 week ago

Last reply by peter400 6 days ago

Google Pop-UP Will Not Stop Appearing

Hello Support, Every time I open Firefox browser I see this Google Pop-up to sign in. I want this annoying tracker pop up screen to disappear altogether. I see it on the … (read more)

Hello Support, Every time I open Firefox browser I see this Google Pop-up to sign in. I want this annoying tracker pop up screen to disappear altogether. I see it on the upper right screen it's very annoying and I don't or use or trust Google at all. I've searched through all settings my search engine is DDgo I see no way of eliminating google pop-up. Why I'm I receiving this and how do I get rid of of it ASAP?

Thanks, ---Dave

Asked by Dave 3 days ago

Last reply by Dave 3 days ago

Should a Profile backup create a hierarchy of folders with emails in them?

I deleted my Thunderbird account and created a new one on the same computer. I used a Profile saved on my external hard drive. The address book info was replicated. Th… (read more)

I deleted my Thunderbird account and created a new one on the same computer. I used a Profile saved on my external hard drive. The address book info was replicated. The hierarchy of folders and their emails were not replicated in the left hand pane. Is there a way to retrieve those folders with their content? Please, I am not super techno-savvy, so take me step by step. Thank you.

Asked by jyjcraig 2 days ago

Last reply by jyjcraig 5 hours ago

How to make links display correctly in received emails

Good afternoon. When I receive emails such as password resets, or email verifications, etc., they always contain a line such as "click the link to verify your email", and… (read more)

Good afternoon.

When I receive emails such as password resets, or email verifications, etc., they always contain a line such as "click the link to verify your email", and they never display correctly like they do in other email programs, and I have to literally copy and paste the link in a web browser manually.

Is there a setting somewhere that I am missing?

Asked by Chuck 1 week ago

Last reply by Chuck 6 days ago

Created outlook.com account within last 2 weeks, can get messages, can NOT send messages, have looked for solutions here and on internet, no luck.

Can not send emails to a newly created outlook.com (free) account. Have tried dozens of different settings, approaches. My current setup: - windows 10 - thunderbird 14… (read more)

Can not send emails to a newly created outlook.com (free) account. Have tried dozens of different settings, approaches.

My current setup:

 - windows 10
 - thunderbird 140.8.0esr (64-bit),  numerous previous versions also do not work
 - outlook.com (free) account mail provider
 - POP3 enabled (tried IMAP enabling also) on outlook.com account
 - no 2FA or 2FA enabled on outlook.com account, no difference
 - outlook.com web access works fine
 - followed instructions in mozilla support article Microsoft OAuth Authentication and Thunderbird in 2024 
      (https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202)
 - have done a fresh install on a new machine without an existing profile.
 - have tried various microsoft servers, have tried oauth2, normal password
 - thunderbird account creation works just fine.
 - server settings and SMTP settings match as recommended by support article noted above
    SMTP server settings
        server name: smtp-mail.outlook.com  
        port: 587
        connection: STARTTLS
        authentication: OAUTH2
        user:  xxxxxxxx@outlook.com

symptoms:

 - receiving(downloading) emails works fine.
 - sending emails fails with following messages
     Login to server smtp-mail.outlook.com with username  xxxxxx@outlook.com    failed    followed by 
           Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 
             'Authentication method' in 'Account Settings | Outgoing server (SMTP)'

Many people seem to be having this issue with no resolution.

Please help.

Asked by tbirdUser_t3 1 week ago

Last reply by tbirdUser_t3 5 days ago

New PKCE Yahoo.com account doesn't receive mail

Created new yahoo mail IMAP (PKCE) account using Thunderbird account creation. All seemed to work well. However, new account does not receive mail from "some" other IMA… (read more)

Created new yahoo mail IMAP (PKCE) account using Thunderbird account creation. All seemed to work well. However, new account does not receive mail from "some" other IMAP and POP accounts in testing, including from TB Pro. Strangely, mail sent from oldest POP accounts works. Mail from newer POP gmail and TBPro accounts is not received. TB 149.0b1 Windows 11

Asked by dwmc 1 week ago

Last reply by dwmc 6 days ago

can't access Thunderbird

For 2 years have been trying to get Thunderbird to access my mail from The Messaging Co. My old Win 10 laptop has no problem. My new win 11 laptop won't. I have configure… (read more)

For 2 years have been trying to get Thunderbird to access my mail from The Messaging Co. My old Win 10 laptop has no problem. My new win 11 laptop won't. I have configured the servers over and over but everytime I try to access Thunderbird I get "could not connect to mail server: the connection was refused". Who is refusing the connection? And why? I have re-downloaded Thunderbird several times but the problem persists. I am using Firefox. And using the in and out servers as per my win 10 laptop.

Asked by john “jwt” 1 week ago

Last reply by john “jwt” 6 days ago