All Products Support Forum

Everything that has an active state seems to have suddenly gained huge thick borders, usually grey or black. This applies to UI and page elements. I have no idea what happened, I'm guessing an update changed 'something', but how do I nondestructively fix it?

All webpages seem affected.

(reddish bars in second screenshot are my removing some URLs, but everything else is my UI as seen)

Thanks greatly for any insights...

Hi there,

I am the product manager of a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?

Best wishes,

Anthony

I am running Thunderbird 112.0b (64-bit) on Windows 11. If I change the layout to Vertical View, there are no headers on the message list. The headers are there in both the Classic and Wide views. Also, when the headers do appear, I am unable to drag a column header to a new position. Is this s defect or something on my end.

Thanks.

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

I have over 800 emails in my trash folder. Do they delete automatically every month? If not, how do I empty the folder? Also, when I take a screenshot of something, how do I email the screenshot?

Thank you very much!

How can I disable Message Threading for ALL Folders?

It's a very annoying feature which I don't believe should have been made a default without asking users first.

It should have been offered as a feature for those that wanted it, but the default should have been "OFF".

Regards,

Graeme

My Thunderbird beta updated when I opened it this morning. Despite looking everywhere, adjusting what I could, and spending time undoing and redoing settings in an attempt to get the columns to appear in my display, I could not get it to happen. I have no columns and can only display the email list as taller rows, limiting the number of emails listed to less than half of what it used to be. I also cannot click on any button (because they are unavailable) to show an email as read/unread, cannot see the junk mail icon lit up, sort by attachments, date, name, show priority level, etc. I still have the regular version of Thunderbird installed because I know beta can be glitchy. I will use that until I can find a way to display my emails using the columns and not just the rows with limited information. I would love to know how to fix this. I have looked and tried everything I can think of. Any suggestions?

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

My email provider is closing down in July and I found Thunderbird as an excellent new provider. In a write up, it said it was very easy to add a second, separate account. I wish to do this to keep personal emails separate from work and charity emails. How do I do this, please? (I am elderly, disabled, and not too good when it comes to IT. In other words, help needs to be spelled out in words that I can understand as I have'nt a clue what some of the language, in daily use by people who are familiar with it means. Thank you.

started computer this AM and it appears that all my stored book marks, passwords, and settings have been lost, and, not only in firefox but thunderbird, and my gooogle browser as well. Not sure what happened. When I started the computer it said please wait configuring windows. I have tried to use the restoring from backup help but there doesn't appear to be any data there Thank You John

Hello,

Lately play buttons haven't been working, it may have started with the latest update. It works on YouTube videos but I can't start a trailer on IMDB or play a song on Bandcamp, and lots of other sites aren't working. Firefox 111.0 64-bit and Windows 8.1

My computer recently did an update and since then every time I save a bookmark it's displayed as the link to the page, which is not especially useful for me. Before it usually displayed as the page name. I typically save bookmarks by highlighting the link in the search field and dragging it to where I want it, as I have so many bookmarks that simply saving it is far too inconvenient. Is there a way I can change it so that when I save it my usual way it will show as the page name rather than the link? I tried going into troubleshoot mode and the issue still happened, so I'm fairly certain the problem isn't any of my extensions.

I'm having trouble with reading basic copy on Firefox. I've attached a set of screen grabs, one from Firefox, one from Chrome. You can see that the written copy on the Firefox version shows as jibberish. Chrome works fine. What is the Problem. I can find nothing on this. THANK YOU!

I can't paste text into my emails anymore. When I try the menu only says "Emoji." "Copy" & "cut" are grayed out.

I contacted microsoft. We ran tests and it's not them-pasting is no problem on Chrome & Edge. I want to keep using Firefox but I need to be able to paste text into emails! please help.

Prior to today, occasionally I would need to restore from a Time Machine backup the files "places.sqlite", "places.sqlite-shm", and "places.sqlite-wal" into my default profile, because I would lose my bookmarks & history.

However, beginning this morning, that procedure did not work. Every time I open up Firefox, the "places.sqlite" file would corrupt immediately and no attempt at restoring (from any backup date/time) would fix the issue.

I am running Mac OS 11.7.2 (Big Sur) and Firefox 111.0.

This is VERY frustrating, because I rely heavily on my bookmarks and passwords.

PLEASE HELP!!!!!!