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DRM content won't play

After installing the DRM content through the browser I still cannot play any videos on Netflix or Udemy. I have run this website (https://www.jeffersonscher.com/sumo/htm… (read more)

After installing the DRM content through the browser I still cannot play any videos on Netflix or Udemy.

I have run this website (https://www.jeffersonscher.com/sumo/html5-video.html) from previous answers to check and the results are attached to the question.

I have also checked media.eme.enabled and it is set to true.

I am very much puzzled by this.

Asked by Alex 27 minutes ago

Last reply by jonzn4SUSE 16 minutes ago

Firefox update on 01/06/2021 removed lockwise passwords and now have inability to add top sites

new firefox version on 01/06/2021 didn't migrate my lockwise passwords and my top sites disappeared and cannot reload them. I am not very knowledgeable about computers I… (read more)

new firefox version on 01/06/2021 didn't migrate my lockwise passwords and my top sites disappeared and cannot reload them. I am not very knowledgeable about computers I tried to follow directions in troubleshooting but can't find profile info to save

Asked by krraimondi 5 hours ago

Last reply by cor-el 24 minutes ago

Sound on videos and videos stopped working on firefox

Hi everyone! I am looking for some help on how to fix my problem. Yesterday, suddenly videos on Firefox stopped having sound and in one particular website (public televis… (read more)

Hi everyone! I am looking for some help on how to fix my problem. Yesterday, suddenly videos on Firefox stopped having sound and in one particular website (public television) videos stopped working altogether. These are websites that I use on a daily basis and have been using for months. All of these websites and videos work fine on google Chrome. I am using a desktop and Windows 10 and use DuckDuckgo Privacy essentials. These are the things I have done to troubleshoot: -restarted computer _restarted Firefox in Safe Mode -checked the volume mixer -checked the App volume device preferences on Windows -signed off my firefox account and logged in without an account -refreshed Firefox -Uninstalled and installed Firefox

On my laptop (Windows 7) everything still works fine as usual.

Any tip or advice will be much appreciated. Please bare in mind that I have a very basic computer knowledge. many thanks Poppy

Asked by poppy.ocean 3 hours ago

Last reply by jonzn4SUSE 1 hour ago

Error message: A copy of Firefox is already open. But no other copy is open.

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below. cd ~/Libr… (read more)

Using previous advice found for this problem here, I typed the following into Terminal. The results show I have three profiles, which I'll try to explain below.

cd ~/Library/Application\ Support/Firefox/Profiles/
ls -l

drwx------@ 41 abababab staff 1312 Jan 15 13:38 0kr25gzy.default-release drwx------@ 71 abababab staff 2272 Jan 15 13:20 8638osoq.default-1513387167461 drwx------@ 37 abababab staff 1184 Jan 16 13:57 k8u9jknd.default-release-1

I use Firefox as my business email and all was working fine until I upgraded Firefox using my Safari browser and created another login profile based on my personal email. That's when the error 'a copy is already open' began. To solve it, I did the above and had two profiles a 'default' and a 'default-release'. I believe I deleted the 'default', and the problem remained. Then I tried a reinstall, and I suppose that's the 'default-release-1' profile, but I really have no idea. The problem for me is that I need to import bookmarks, the business email account linked to Firefox and Host Gator, and all my LinkedIn, MailerLite stuff. I do not want to lose all this and just do a clean reinstall. However, now because I can't open any version of Firefox, I have no way to access the business emails, etc, so I can't recover the Firefox account linked to this business email and get all this stuff back. And I don't know which of the above three profiles I need to delete to get it all working again. Please help!!!

Asked by skskknox 22 hours ago

Last reply by jscher2000 1 hour ago

I am redirected

A few days ago, I started suddenly to have a problem. Whenever I try to access one given site, through the toolbar or by typing its name, I am redirected to an other one,… (read more)

A few days ago, I started suddenly to have a problem. Whenever I try to access one given site, through the toolbar or by typing its name, I am redirected to an other one, which is not malignant. How can I fix this ?

Asked by gazalczer 1 day ago

Last reply by FredMcD 2 hours ago

Videos playing slow

Hello! On a certain adult website, all the videos play verrrry slooooly. YouTube videos play fine. And this certain site works fine when I try it with Chrome. I recently … (read more)

Hello! On a certain adult website, all the videos play verrrry slooooly. YouTube videos play fine. And this certain site works fine when I try it with Chrome. I recently added a bunch of adblockers like Ghostery and Adblocker plus and Badger and Decentraleyes and HTPPS Everywhere. Is the problem with one of these? What can I do to get the videos to play at full speed?

Thanks in advance!

John

Asked by yohejohn 3 hours ago

Last reply by FredMcD 2 hours ago

Problem with TASKS List after 78.6.1 update

Hello, Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have g… (read more)

Hello,

Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have gone through all of them 3 times now, ticking all the boxes to clear them off the Task list but when I restart Thunderbird they are all showing in the Tasks list again. I've tried double-clicking on an entry and then 'Edit All Occurrences', made changes and then saved again, but they all just keep reappearing in the Tasks List as if they haven't been completed??

Asked by bgaynham 4 days ago

Last reply by markrsmith 2 hours ago

Firefox crashes Windows OS

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no … (read more)

I have been experiencing lately quite few Firefox crashes that bring down the entire (desktop) Windows OS in a brutal manner: complete system lockup, instant reboots (no blue screen).

These seem related to the audio and video interactions with the host system - streaming musinc online (siriusxm.com) or engaging in graphic intensive activities. This supposition propmpt me to perform few hardware tests - memory, GPU, audio card,etc. Everything checks out fine with the basic test and diagnostic tools I've used.

The worse system crashes have happened while on the https://buckhill.com/tubing-2/snow-tubing/ wesbite trying to purchase passes. Along the way for signing the waiver, the site brings up a graphical pad for capturing the guest's signature using the mouse. Several attempts have ended with horrendous system crashes (I had to locate the hardware reset button on my system, which took a while), never in the same spot in the process. Similar issues have happened on my wife's laptop (Windows 10 OS) while using Firefox on this site. I had to use a different browser to complete this purchase, for both my kids sanity and my system health. (for whomever is interested in troubleshooting this site, just follow the prompts and add guests - the purchase step is the very last one).

I should mention that Firefox' own crash page (about:crashes) shows no sign of any crashes. Other times, the Firefox window just dissappears without any warning, and no traces of crash information in Firefox nor OS event system. My system is configured to save a memory minidump in the event of crashes - there were none.

In this context, I could be wrong, but narrowed the culprit down to Firefox itself. In my opinion, whatever Firefox is doing to bypass OS basic protection mechanisms (and let's be honest - on Windows these can be better) and cause such hard failures are a dangerous vulnerability that should be investigated.

Any ideas and suggestions on diagnosing this or what to capture for aiding with troubleshooting, are appreciated.

Asked by Dan 2 hours ago

Last reply by FredMcD 2 hours ago

Hotmail not working on TB 78.6.1

I reset my Hotmail password - yesterday. Now, I am unable to receive any Hotmail emails on my Windows PC's - I get an error I have reset the password on my two android d… (read more)

I reset my Hotmail password - yesterday. Now, I am unable to receive any Hotmail emails on my Windows PC's - I get an error I have reset the password on my two android devices and they work OK I have tried POP3 and IMAP and both error My main email works - just not Hotmail I noticed that the server settings have changed to incoming OUTLOOK.OFFICE365.COM outgoing SMTP.OFFICE365.COM and, since I don't have office365 - wonder IS THIS THE PROBLEM ? What settings should I use ? Attached screen shot of error - nb Personal details removed - but checked as OK using webmail

Asked by Weevie123 1 day ago

Last reply by Stans 5 hours ago

Avg deleted firefox

I tried downloading wondershare dvd maker and avg popped up saying it wasnt trusted. I tried leaving the alert but it wouldnt let me so i tried pressing alt f4. Alt f4 di… (read more)

I tried downloading wondershare dvd maker and avg popped up saying it wasnt trusted. I tried leaving the alert but it wouldnt let me so i tried pressing alt f4. Alt f4 didnt work, so i chose deletion option. But it deleted my firefox browser. Naturally i had no idea what was happening when i tried clicking the firefox shortcut and it said the file didnt exist or had been moved or deleted. I checked my uninstall option on my computer and firefox wasnt even listed. I downloaded imyfoneanyrecover app after a quick google search but for some reason when i opened the app it couldnt go in window mode and half the page is off the screen and i dont know how to switch the app to window mode. I even tried downloading firefox again and it wouldnt install. I am really confused right now and i am afraid all my history, bookmarks, etc. Are gone forever. Is it avg or was the wondershare dvd maker a malware that did this? Please someone help me!

Asked by archaeltryke 13 hours ago

Last reply by Scribe 6 hours ago

Error Sending mail 5.7.1 message rejection

I have recently been having the following issue when using thunder bird only. "An error occurred while sending mail. The mail server responded: 5.7.1 Message rejected du… (read more)

I have recently been having the following issue when using thunder bird only.

"An error occurred while sending mail. The mail server responded: 5.7.1 Message rejected due to possible spam content. Please check the message and try again."

When using my email hosts program mail goes through.

Only happens with Thunderbird.

Ideas?

Password is correct, all up to date, works with other programs, no attachments added, account is secure, pc is secure.

Thanks

Asked by wckernohan 17 hours ago

Last reply by Matt 11 hours ago

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible… (read more)

Yesterday I used Firefox and it worked fine; today, I opened the application and got the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." How can I correct this? I use a Mac desktop running 10.14.6 (Mojave).

Asked by plascencia.lfb 16 hours ago

Last reply by FredMcD 14 hours ago

FF slowing my online activity

Why does FF show 5 windows in the Task Manager when I have only one FF window/tab open? FF is using 50% (one gig+) of memory even though there is only one FF window/tab o… (read more)

Why does FF show 5 windows in the Task Manager when I have only one FF window/tab open? FF is using 50% (one gig+) of memory even though there is only one FF window/tab open. This is slowing my computers online activity—sometimes greatly. Is there a way to fix this, other than not using FF?

I am using FF 84.0.2 (64-bit) with a 64-bit PC. All critical and security updates are up to date and the machine seems to be free of any malware.

Thank you for your help.

Asked by fastfood 18 hours ago

Last reply by FredMcD 18 hours ago

Thunderbird crashing every couple minutes... @ OOM | large | xul.dll and OOM | small (no add-ons)

Ugh.. A couple days ago Thunderbird started crashing every couple of minutes. It seems like the first one was in the middle of the night with no activity going on the c… (read more)

Ugh.. A couple days ago Thunderbird started crashing every couple of minutes. It seems like the first one was in the middle of the night with no activity going on the computer. The crash report says this:

MozCrashReason: [unhandlable oom] Failed not allocate new chunk during GC

What does this mean? Is GC = garbage collection?

How can I go about debugging this. TB only stays up for a couple minutes before it crashes again...

Thanks,

Jim

Asked by jbuszkie 2 months ago

Last reply by Wayne Mery 18 hours ago

Why do Firefox and Wndows Task mgr show such different values/

Firefox (84.0.2 x64) has recently become a memory hog to the point where my system (W7) slows to a point where it is unusable. I do not wish to spend an entire day (or mo… (read more)

Firefox (84.0.2 x64) has recently become a memory hog to the point where my system (W7) slows to a point where it is unusable. I do not wish to spend an entire day (or more) troubleshooting in the hope that I can make go away a problem that didn't exist 1 month ago do so how can I roll back to an earlier release (say the one running in december last year) which did not have any of these problems?

I attach two screen prints from a laptop (W7 12GBRam) running one instance of firefox with maybe 20 open tabs Windows Task Mgr which shows Firefox with 9 processes using around 5GB with one process using 2GB Firefox task mgr which shows 25 tabs using a total of around 0.5GB

Clearly the info in the firefox taskmgr is rubbish - or rather not reporting the same thing!

Asked by allizom1 1 day ago

Last reply by jscher2000 19 hours ago