All Products Support Forum

Why am I denied access to Michaels craft store. this is the message I receive. You don't have permission to access "http://www.michaels.com/?" on this server.

Reference #18.beeb7068.1641080631.1ce8b9b5

I live with Firefix always in full screen. I Don't like seeing any bars or buttons of any kind.

Befor the latest update, when I moved my mouse to the top of the screen my tabs popped down and in the top right corner was the standard icons for "minimize" "maximize" and "exit".

With the latest update the tabs are there but the 3 buttons have gone.

If I exit full screen (F11) then they are there again, but I dont want to have to exit full screen every time I change between programes which I do every few mins. I'd be popping pages in and out of full screen every few mins!

How do I get the buttons back all the time?

I have found that after a short time Firefox stops displaying images in Facebook and only shows a description of what it thinks the image is. I have Firefox version 95.0.2 (64-bit) with Windows 10 with the latest updates installed. I have a Dell laptop with an i7 cpu and 63 GB of RAM. This does not occur with other browsers. Reloading the page does not fix it, only a complete shutdown and startup of Firefox.

When I am not in full screen the minimize, maximize and close options are there. They disappear when I go into full screen and I am forced to get out of full screen to minimize or close firefox. This only started happening recently. Does anybody know how to make these options appear again while in full screen?

Hello,

I am unable to remember my Firefox account password after re imaging my computer. Fortunately, I did create and save my recovery keys.

I've reviewed the following article: https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

However, when I click the pass reset link in the email as dictated in step 2 under the 'Reset your password with your recovery keys' section, I do not see any fields to enter my recovery key as highlighted in step 3. I haven't taken this step yet because I do not want to lose my password and bookmark information associated to my account.

Can you please confirm how to utilize my recovery codes?

Thank you for your time.

I haven't deleted my browsing history since 2021 September, but I wish to restore browsing history from 2021Jan-2021Sep for some reasons.

I am using mac, latest version of macOS and latest version of firefox. I have read some similar articles (https://support.mozilla.org/fy-NL/questions/1290163) but it doesn't help. It says I need to go through "Start" > "Search" > "Tools" > "Folder Options." . I cannot find folder options, and I cannot find index.dat inside my mac. What can I do ? Any help is appreciated.

I just installed Firefox for Android. I'm trying to sync my device for the first time. The app said to open firefox.com/pair on my desktop & take a picture with my camera of the symbol. So I opened firefox.com/pair on my desktop (Windows 10) and it shows a box that says, "Connect to another device {title} Open the code scanner on your Firefox app and show the code when ready. [Show code] {button}"

I looked on my app & can't find a code scanner anywhere. Anyone know where to find it?

I have a website that has MP4 video in a HTML5 video player, with subtitles done in the WebVTT format (*.vtt). I just noticed that, when testing my pages locally on my C drive, the subtitles no longer appear on the movies. They do appear on the website (thankfully). Does this mean that lately Firefox has dropped support for local VTT files? Chrome has always ignored local VTTs, for some reason, which is why - until now - I used Firefox to test subtitles off the C drive. Note: If I link the local page to the VTT file on my website, subtitles still do not appear in Firefox. It could be something else, of course, so just need to know if VTTs are now unloadable locally in FF.

I don't use "Clear history when Firefox closes". All cookies from other sites in exception list are saved. I added both https://mail.yahoo.com/ and https://www.yahoo.com/ to exceptions list but it didn't work. Then i tried with removing https://mail.yahoo.com/ from exceptions because in saved cookies list i see only yahoo.com, but again no effect. All permissions in Page Info for both mail.yahoo.com and yahoo.com are default.

Firefox for android is asking for a pin but I am sure I have never created a pin for Firefox and it does not accept an empty. It also does not appear to have aplace for pin creation. I found a support notr that talked about windows credentials, but I am currently on android and my main computer is Linux. How do I find out what pin it wants?

Hi, I have been working on a old project for one of my clients and found an issue. The firefox version i am using is 95.0.1 64bit version. After signing in, inside response headers from the server i am getting

set-cookie MYSESSION=eyJ***** HttpOnly

which is then used on next request i make to the server as Cookie MYSESSION=eyJhb***

But after upgrading my firefox version, although i am able to see the response header sent back from server, but it is not being sent in request header for the next api call.

Also this issue is only for localhost, works fine in production https urls

I would like to know what has changed in new version in terms of handling the response headers, thanks!

I've been considering switching to Firefox from Chromium for quite a while. However, there's one feature in Chromium that I can't do without: the task manager. In Chromium, I'm able to stop a tab's process, but the tab still remains open, displaying an error. Even if I refresh the tab, the tab's process restarts as if the tab was just refreshed, without any crashes. I'm aware that Firefox also has a task manager, but when I stop a tab's process using Firefox's task manager, the tab closes as well. Is there a method to forcefully stop a tab's process without having to close the entire tab? Perhaps there's an add-on that can help with this? I typically have a large number of tabs open — more than my PC can handle — so this feature is essential for me.