Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Zoho email: sending email doesn't work.

  • 5 replies
  • 7 have this problem
  • 1 view
  • Last reply by holztest08

more options

Get an error. Gaia couldn't send the email. SMTP settings are correct. Can it be a sort of certification error? Other accounts work.

Get an error. Gaia couldn't send the email. SMTP settings are correct. Can it be a sort of certification error? Other accounts work.

All Replies (5)

more options

If you compare the authentication settings between your Firefox OS device and another device that is able to send mail through Zoho, can you see any problems there, for example, are there fields or settings missing from the Firefox OS mail client that are present and populated on your other device?

more options

If I look at my thunderbird, yes, there is an option missing: Authentication method. All the other options are in my Firefox OS, so it could be this. In Thunderbird I have the option "autodetect" and it choosed "normal password".

more options

Unfortunately, I don't have an Firefox OS device to experiment with. When I look at the screen shot for adding an account (Add email accounts), I see a "Manual setup" option, but I don't know whether that exposes the SMTP Auth settings.

more options

In the manual setup you can setup smtp with username, server, port and encryption. The same as thunderbird, but in Firefox OS the option with the authentication method isn't available.

more options

I tried to handle the authentication method with a xml-file. So now all options are set correct, including authentication method, but when I try to send an email I still get this error:

The page at app://email.gaiamobile.org says: Sending email failed