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Sync Key isn't working

Posted

I've printed my sync key before making a system reinstall, now when i installed everything again i want my sync data back, but it's not working at all! I had a lot of very important things before on Firefox and getting it back is a matter of life or death. I have my sync key, login and password but when I typed it in sync data firefox's telling me that my SYNC KEY IS WRONG/INVALID (im runnin PL version, so this is my translation)

I beg for help

Additional System Details

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

It is usually better to save the sync key to a file to avoid ambiguities with characters that may look (almost) the same like l(L) and 1 an I(i) or o and 0(zero).

Question owner

I have it also in file on my dropbox, i've tried copy and paste of it but it's not working too.

Is there a possibility that my "sync session" crashed, get replaces or sth? And if so… can i by sending my sync key to firefox team get it back?

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Question owner

Transferring is going from firefox servers/my account inside firefox or from my hard disk? If answer is that second, Im so screwed... (as i said, i done a format/windows reinstall today)

Question owner

Nope. Profile isn't the problem - just "invalid key". I dont want to make a new one cause i'll lose eveything what is on server, right? That data is very important for me :(

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

As long as you do not generate a new sync key then the data on the server isn't affected in case you would create a new Firefox profile.

You can try to rename/remove the weave folder in the current Firefox profile folder and reset sync related prefs on the about:config page.