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Sync Key isn't working

Posted

I've printed my sync key before making a system reinstall, now when i installed everything again i want my sync data back, but it's not working at all! I had a lot of very important things before on Firefox and getting it back is a matter of life or death. I have my sync key, login and password but when I typed it in sync data firefox's telling me that my SYNC KEY IS WRONG/INVALID (im runnin PL version, so this is my translation)

I beg for help

I've printed my sync key before making a system reinstall, now when i installed everything again i want my sync data back, but it's not working at all! I had a lot of very important things before on Firefox and getting it back is a matter of life or death. I have my sync key, login and password but when I typed it in sync data firefox's telling me that my SYNC KEY IS WRONG/INVALID (im runnin PL version, so this is my translation) I beg for help

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12878 solutions 118203 answers

It is usually better to save the sync key to a file to avoid ambiguities with characters that may look (almost) the same like l(L) and 1 an I(i) or o and 0(zero).

It is usually better to save the sync key to a file to avoid ambiguities with characters that may look (almost) the same like l(L) and 1 an I(i) or o and 0(zero).

Question owner

I have it also in file on my dropbox, i've tried copy and paste of it but it's not working too.

Is there a possibility that my "sync session" crashed, get replaces or sth? And if so… can i by sending my sync key to firefox team get it back?

I have it also in file on my dropbox, i've tried copy and paste of it but it's not working too. Is there a possibility that my "sync session" crashed, get replaces or sth? And if so… can i by sending my sync key to firefox team get it back?
cor-el
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  • Moderator
12878 solutions 118203 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

Transferring is going from firefox servers/my account inside firefox or from my hard disk? If answer is that second, Im so screwed... (as i said, i done a format/windows reinstall today)

Transferring is going from firefox servers/my account inside firefox or from my hard disk? If answer is that second, Im so screwed... (as i said, i done a format/windows reinstall today)

Question owner

Nope. Profile isn't the problem - just "invalid key". I dont want to make a new one cause i'll lose eveything what is on server, right? That data is very important for me :(

Nope. Profile isn't the problem - just "invalid key". I dont want to make a new one cause i'll lose eveything what is on server, right? That data is very important for me :(
cor-el
  • Top 10 Contributor
  • Moderator
12878 solutions 118203 answers

As long as you do not generate a new sync key then the data on the server isn't affected in case you would create a new Firefox profile.

You can try to rename/remove the weave folder in the current Firefox profile folder and reset sync related prefs on the about:config page.

As long as you do not generate a new sync key then the data on the server isn't affected in case you would create a new Firefox profile. You can try to rename/remove the weave folder in the current Firefox profile folder and reset sync related prefs on the <b>about:config</b> page.