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Can't retrieve forgotten password


I've tried requesting a reset key from the Firefox sync site several times. Although it confirms on screen that the reset key has been sent out, no email is received. I tried checking usual Spam directories to no avail.

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0

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  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Have you tried creating a new account for sync?