Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to prune unaccessible devices from Sync?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by James

James
James
more options

I have had to reinstall my OS a few times, and this has left me with several "phantom" computers, and I don't know how to remove them.

When I go to the "Tabs from other devices" page, I see a bunch of "installations" that I don't have anymore. How do I remove them?

This question seemed like exactly what I needed, but the answer simply didn't work. He said that you can deactivate devices via account.services.mozilla.com, but this is either no longer true, or only works for Mobile installations.

I have had to reinstall my OS a few times, and this has left me with several "phantom" computers, and I don't know how to remove them. When I go to the "Tabs from other devices" page, I see a bunch of "installations" that I don't have anymore. How do I remove them? This question seemed like exactly what I needed, but the answer simply didn't work. He said that you can deactivate devices via account.services.mozilla.com, but this is either no longer true, or only works for Mobile installations.

All Replies (1)

James
James Question owner
more options

The question I referenced was this one: https://support.mozilla.org/en-US/questions/944743

Sorry I forgot to include the link.