Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update
Operating System: Windows XP Firefox Desktop version: 17.0.1
My Privacy settings for Clearing History: When I quit Firefox, it should automatically clear all: History - all boxes checked Data - No boxes check
Here is my sync-log file:
1354415554470 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1354415644475 Sync.Service DEBUG User-Agent: Firefox/17.0.1 FxSync/1.19.0.20121128204232. 1354415644475 Sync.Service INFO Starting sync at 2012-12-01 21:34:04 1354415644476 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1354415644476 Sync.Service INFO In sync(). 1354415644476 Sync.Status INFO Resetting Status. 1354415644476 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1354415646726 Sync.Resource DEBUG Channel redirect: https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, 4 1354415646992 Sync.Resource DEBUG mesg: GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections 1354415646992 Sync.Resource DEBUG GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections 1354415646992 Sync.Service INFO Logging out 1354415646992 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1354415646993 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1354415646993 Sync.ErrorHandler INFO Got 401 response; resetting clusterURL. 1354415646993 Sync.ErrorHandler DEBUG New mid-sync 401 failure. Making a note. 1354415646993 Sync.ErrorHandler INFO Attempting to schedule another sync. 1354415646994 Sync.SyncScheduler DEBUG Next sync in 600000 ms.
Modified by cor-el
Chosen solution
I had the same problem and I fixed it as following (See if it's the same case for you) :
1. Goto Tools > Options.
2. Under Advanced, select the Network Tab.
3. Click on Settings in the "Connection" box (open connection settings).
4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.
The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :
https://bugzilla.mozilla.org/show_bug.cgi?id=734828
Read this answer in context 👍 2All Replies (6)
I can't be your best guide on this but, it sounds like you have a device attached to FF. Go to Tools and Options. Click on the "Sync" button up top, this is most likely the source of your problem.
The computer with the issue is my desktop which is the source machine for the sync. Are you saying to click 'Unlink this device' on this computer?
It happened to me as well... I put my sync up from a laptop that i was using... I formatted it and then installed another os and tried to access my data. And it just wouldnt. It just kept saying again and again that the password was wrong. But at the same time, I was able to log into mozilla. org. Some people said that maybe the server was down and it would get back up later. At the end, what worked for me was the simplest of things... i dont know if you are already doing this, maybe it had not made sense only to me.. but still it was the simple act of putting your email address where it says "Account."
My email address already is where it "Account". I did find something weird though. When I launched FF from a link in Microsoft Outlook email, Sync usually connected correctly, however, when I launched it directly from the desktop, I'd get the "Incorrect account or password" message.
Chosen Solution
I had the same problem and I fixed it as following (See if it's the same case for you) :
1. Goto Tools > Options.
2. Under Advanced, select the Network Tab.
3. Click on Settings in the "Connection" box (open connection settings).
4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.
The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :
Modified by navneetkhare
It seems to have worked. Thanks.