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My hdd is gone and now I have a new one without my old key - how can I get my stored data on my new hdd?

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  • Last reply by iging007

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all data on my old hdd is lost after an crash. so i changed it with a new hdd. but the old sync key is not longer available. I generated a new key so i lost all my old date stored with sync... is there any way to restore the old data from my old hdd sync key...?

all data on my old hdd is lost after an crash. so i changed it with a new hdd. but the old sync key is not longer available. I generated a new key so i lost all my old date stored with sync... is there any way to restore the old data from my old hdd sync key...?

Chosen solution

Sorry, no. The SyncKey is used for encryption / decryption during the Sync process, without the Sync Key that was used to encrypt your personal data as it was uploaded to the Sync storage server your data is worthless. Plus, when you generate a new Sync Key for an existing account, all the data that is saved on the server for that account is deleted for your security.

Do you still have the old HDD? It may work long enough for you to extract your Firefox data, if you put that drive in a USB drive enclosure and access it as an external drive.
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

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Chosen Solution

Sorry, no. The SyncKey is used for encryption / decryption during the Sync process, without the Sync Key that was used to encrypt your personal data as it was uploaded to the Sync storage server your data is worthless. Plus, when you generate a new Sync Key for an existing account, all the data that is saved on the server for that account is deleted for your security.

Do you still have the old HDD? It may work long enough for you to extract your Firefox data, if you put that drive in a USB drive enclosure and access it as an external drive.
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

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Thanks for your advice but I am not able to restore the files on the old hdd. I only found some backup files of my former bookmarks but they do not work if I try to restore them (Message: Impossible to process)... And I found the old sync key but I think it is useless because with the activation of a new key all the old stored data is deleted that is what you wrote. :-(