X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Back button not working

Posted

All of a sudden my back button will not work, I tried the logitech troubleshooting but my mouse is not one of the ones with issues. I can view the history just fine by hitting CTRL H so I know that's ok. I can't right click and choose back either...

G-mail isn't loading either so I can't get into my e-mail! I had to resort to IE (YUCK!) I also did a reboot on my PC and it still isn't working properly.

Modified by Rachel

Additional System Details

This happened

Every time Firefox opened

This started when...

Today 2/17/2011

Installed Plug-ins

  • Shockwave Flash 10.2 r152
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Next Generation Java Plug-in 1.6.0_23 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 3.0.50106.0
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Live Update v1.4
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Adobe Acrobat Plug-In Version 6.00 for Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11

More Information

Application Basics
Name
Firefox
Version
4.0b11
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:2.0b11) Gecko/20100101 Firefox/4.0b11
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
PDF Download
3.0.0.2
true
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
Download Statusbar
0.9.7.2
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Java Quick Starter
1.0
true
jqs@sun.com
FoxTab
1.4.1
true
{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.createdSmartBookmarks
true
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20110203141415
browser.startup.homepage_override.mstone
rv:2.0b11
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
extensions.lastAppVersion
4.0b11
font.size.variable.x-western
12
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
network.autodial-helper.enabled
false
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
network.image.imageBehavior
0
network.negotiate-auth.allow-proxies
false
places.history.expiration.transient_current_max_pages
42771
places.last_vacuum
1297451888
print.print_printer
\\ot-har-ps01\1_WHS01
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
true
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size
1532431651
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_printer
Adobe PDF
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_\\OT-HAR-PS01\1_WHS01.print_bgcolor
false
print.printer_\\OT-HAR-PS01\1_WHS01.print_bgimages
false
print.printer_\\OT-HAR-PS01\1_WHS01.print_command
print.printer_\\OT-HAR-PS01\1_WHS01.print_downloadfonts
true
print.printer_\\OT-HAR-PS01\1_WHS01.print_evenpages
true
print.printer_\\OT-HAR-PS01\1_WHS01.print_footercenter
print.printer_\\OT-HAR-PS01\1_WHS01.print_footerleft
&PT
print.printer_\\OT-HAR-PS01\1_WHS01.print_footerright
&D
print.printer_\\OT-HAR-PS01\1_WHS01.print_headercenter
print.printer_\\OT-HAR-PS01\1_WHS01.print_headerleft
&T
print.printer_\\OT-HAR-PS01\1_WHS01.print_headerright
&U
print.printer_\\OT-HAR-PS01\1_WHS01.print_in_color
true
print.printer_\\OT-HAR-PS01\1_WHS01.print_margin_bottom
0.5
print.printer_\\OT-HAR-PS01\1_WHS01.print_margin_left
0.5
print.printer_\\OT-HAR-PS01\1_WHS01.print_margin_right
0.5
print.printer_\\OT-HAR-PS01\1_WHS01.print_margin_top
0.5
print.printer_\\OT-HAR-PS01\1_WHS01.print_oddpages
true
print.printer_\\OT-HAR-PS01\1_WHS01.print_orientation
0
print.printer_\\OT-HAR-PS01\1_WHS01.print_pagedelay
500
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_data
1
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_height
11.00
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_size
1532431651
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_size_type
0
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_size_unit
0
print.printer_\\OT-HAR-PS01\1_WHS01.print_paper_width
8.50
print.printer_\\OT-HAR-PS01\1_WHS01.print_reversed
false
print.printer_\\OT-HAR-PS01\1_WHS01.print_scaling
1.00
print.printer_\\OT-HAR-PS01\1_WHS01.print_shrink_to_fit
true
print.printer_\\OT-HAR-PS01\1_WHS01.print_to_file
false
print.printer_\\OT-HAR-PS01\whse01.print_bgcolor
false
print.printer_\\OT-HAR-PS01\whse01.print_bgimages
false
print.printer_\\OT-HAR-PS01\whse01.print_command
print.printer_\\OT-HAR-PS01\whse01.print_downloadfonts
true
print.printer_\\OT-HAR-PS01\whse01.print_edge_bottom
0
print.printer_\\OT-HAR-PS01\whse01.print_edge_left
0
print.printer_\\OT-HAR-PS01\whse01.print_edge_right
0
print.printer_\\OT-HAR-PS01\whse01.print_edge_top
0
print.printer_\\OT-HAR-PS01\whse01.print_evenpages
true
print.printer_\\OT-HAR-PS01\whse01.print_footercenter
print.printer_\\OT-HAR-PS01\whse01.print_footerleft
&PT
print.printer_\\OT-HAR-PS01\whse01.print_footerright
&D
print.printer_\\OT-HAR-PS01\whse01.print_headercenter
print.printer_\\OT-HAR-PS01\whse01.print_headerleft
&T
print.printer_\\OT-HAR-PS01\whse01.print_headerright
&U
print.printer_\\OT-HAR-PS01\whse01.print_in_color
true
print.printer_\\OT-HAR-PS01\whse01.print_margin_bottom
0.5
print.printer_\\OT-HAR-PS01\whse01.print_margin_left
0.5
print.printer_\\OT-HAR-PS01\whse01.print_margin_right
0.5
print.printer_\\OT-HAR-PS01\whse01.print_margin_top
0.5
print.printer_\\OT-HAR-PS01\whse01.print_oddpages
true
print.printer_\\OT-HAR-PS01\whse01.print_orientation
0
print.printer_\\OT-HAR-PS01\whse01.print_pagedelay
500
print.printer_\\OT-HAR-PS01\whse01.print_paper_data
1
print.printer_\\OT-HAR-PS01\whse01.print_paper_height
11.00
print.printer_\\OT-HAR-PS01\whse01.print_paper_size
1532431651
print.printer_\\OT-HAR-PS01\whse01.print_paper_size_type
0
print.printer_\\OT-HAR-PS01\whse01.print_paper_size_unit
0
print.printer_\\OT-HAR-PS01\whse01.print_paper_width
8.50
print.printer_\\OT-HAR-PS01\whse01.print_reversed
false
print.printer_\\OT-HAR-PS01\whse01.print_scaling
1.00
print.printer_\\OT-HAR-PS01\whse01.print_shrink_to_fit
true
print.printer_\\OT-HAR-PS01\whse01.print_to_file
false
print.printer_\\OT-HAR-PS01\whse01.print_unwriteable_margin_bottom
0
print.printer_\\OT-HAR-PS01\whse01.print_unwriteable_margin_left
0
print.printer_\\OT-HAR-PS01\whse01.print_unwriteable_margin_right
0
print.printer_\\OT-HAR-PS01\whse01.print_unwriteable_margin_top
0
print.printer_\\ot-har-ps01\1_WHS01.print_bgcolor
false
print.printer_\\ot-har-ps01\1_WHS01.print_bgimages
false
print.printer_\\ot-har-ps01\1_WHS01.print_command
print.printer_\\ot-har-ps01\1_WHS01.print_downloadfonts
true
print.printer_\\ot-har-ps01\1_WHS01.print_edge_bottom
0
print.printer_\\ot-har-ps01\1_WHS01.print_edge_left
0
print.printer_\\ot-har-ps01\1_WHS01.print_edge_right
0
print.printer_\\ot-har-ps01\1_WHS01.print_edge_top
0
print.printer_\\ot-har-ps01\1_WHS01.print_evenpages
true
print.printer_\\ot-har-ps01\1_WHS01.print_footercenter
print.printer_\\ot-har-ps01\1_WHS01.print_footerleft
&PT
print.printer_\\ot-har-ps01\1_WHS01.print_footerright
&D
print.printer_\\ot-har-ps01\1_WHS01.print_headercenter
print.printer_\\ot-har-ps01\1_WHS01.print_headerleft
&T
print.printer_\\ot-har-ps01\1_WHS01.print_headerright
&U
print.printer_\\ot-har-ps01\1_WHS01.print_in_color
true
print.printer_\\ot-har-ps01\1_WHS01.print_margin_bottom
0.5
print.printer_\\ot-har-ps01\1_WHS01.print_margin_left
0.5
print.printer_\\ot-har-ps01\1_WHS01.print_margin_right
0.5
print.printer_\\ot-har-ps01\1_WHS01.print_margin_top
0.5
print.printer_\\ot-har-ps01\1_WHS01.print_oddpages
true
print.printer_\\ot-har-ps01\1_WHS01.print_orientation
0
print.printer_\\ot-har-ps01\1_WHS01.print_pagedelay
500
print.printer_\\ot-har-ps01\1_WHS01.print_paper_data
1
print.printer_\\ot-har-ps01\1_WHS01.print_paper_height
11.00
print.printer_\\ot-har-ps01\1_WHS01.print_paper_size
1532431651
print.printer_\\ot-har-ps01\1_WHS01.print_paper_size_type
0
print.printer_\\ot-har-ps01\1_WHS01.print_paper_size_unit
0
print.printer_\\ot-har-ps01\1_WHS01.print_paper_width
8.50
print.printer_\\ot-har-ps01\1_WHS01.print_printer
\\ot-har-ps01\1_WHS01
print.printer_\\ot-har-ps01\1_WHS01.print_reversed
false
print.printer_\\ot-har-ps01\1_WHS01.print_scaling
1.00
print.printer_\\ot-har-ps01\1_WHS01.print_shrink_to_fit
true
print.printer_\\ot-har-ps01\1_WHS01.print_to_file
false
print.printer_\\ot-har-ps01\1_WHS01.print_unwriteable_margin_bottom
0
print.printer_\\ot-har-ps01\1_WHS01.print_unwriteable_margin_left
0
print.printer_\\ot-har-ps01\1_WHS01.print_unwriteable_margin_right
0
print.printer_\\ot-har-ps01\1_WHS01.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.item.formdata
false
privacy.sanitize.migrateFx3Prefs
true
security.ssl3.rsa_1024_des_cbc_sha
true
security.ssl3.rsa_1024_rc4_56_sha
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82865G Graphics Controller
Vendor ID
8086
Device ID
2572
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4396
Driver Date
9-20-2005
Direct2D Enabled
false
DirectWrite Enabled
false (0.0.0.0, font cache n/a)
WebGL Renderer
(WebGL unavailable)
GPU Accelerated Windows
0/1

Question owner

Modified by Rachel

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

This can be a problem with the file places.sqlite that stores the bookmarks and the history.


If you use the same profile folder with different Firefox versions then create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.

Question owner

Thank you so much! Deleting the places.sqlite files worked. I can now successfully shop on Amazon! LOL ;-)

Question owner

After closing my browser and going back in again it does it again. Deleting the files works again but its a hassle, I am trying other options in the links you provided.

arielle_911 0 solutions 2 answers

Helpful Reply

Do you have McAfee site advisor? I started having this EXACT same issue a few days ago. I found out that it was the McAfee site advisor causing the problem. Click the Tools drop-down and select add-ons. In the add-ons window, click the Extensions panel. Select McAfee and disable it.

Hope this helps, Arielle!

ChrisInVT 0 solutions 3 answers

Helpful Reply

Thank you so much for this! I've been plagued with the lack of a back button for over a month and it was driving me insane! I would have never guessed it was SiteAdvisor! I know this hasn't been replied to in a month, but I wanted to say THANKS.

Modified by ChrisInVT

IT_Architect 0 solutions 3 answers

This has been a huge problem since at least Firefox 10. The only reason more don't show here is there are many posts for this same problem with slightly different wording. To demonstrate the problem, paste the following Google Search into your browser:

minimum disk space for windows 7 ultimate 64 bit

This generated the following string in my browser address bar.

https://www.google.com/search?q=Windows+7+Ultimate+vs+Windows+7+Enterprise&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#hl=en&client=firefox-a&rls=org.mozilla:en-US%3Aofficial&sclient=psy-ab&q=minimum+disk+space+for+windows+7+ultimate+64+bit&oq=minimum+disk+space+for+windows+7+ultimate+64+bit&aq=f&aqi=&aql=&gs_l=serp.3...116017l125221l5l125573l20l19l1l0l0l5l1052l4118l3j12j2j6-1j1l20l0.frgbld.&pbx=1&fp=1&biw=1920&bih=852&cad=b&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb

Next, select what for me was the top search result:

http://windows.microsoft.com/en-US/windows7/products/system-requirements

After the page loads, press the back button. Firefox will not return to the Google Search page, and will place a Continue page in your history. Chrome, IE, and Safari do not have this problem.

hendra.cuber 0 solutions 2 answers

I had the same problem, but i've solved it. Try to create new firefox Profile. On windows, press win + r to bring up the "run dialog", then type "firefox.exe -P" without quote, and create a new profile. This at least worked for me. NB: I don't have McAfee site advisor.